{"id":1279101,"date":"2026-05-14T10:05:52","date_gmt":"2026-05-14T10:05:52","guid":{"rendered":"https:\/\/www.hostelworld.com\/blog\/what-to-do-if-you-dont-like-your-hostel-2\/"},"modified":"2026-07-03T13:07:00","modified_gmt":"2026-07-03T13:07:00","slug":"que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2","status":"publish","type":"post","link":"https:\/\/www.hostelworld.com\/blog\/fr\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\/","title":{"rendered":"Que faire si votre auberge ne vous pla\u00eet pas ?"},"content":{"rendered":"<p>\u00c7a arrive. Vous arrivez dans une auberge qui semblait tout \u00e0 fait correcte sur l&#8217;annonce, vous vous enregistrez, vous jetez un coup d&#8217;\u0153il autour de vous et vous sentez votre c\u0153ur se serrer un peu. Les photos ont clairement \u00e9t\u00e9 prises avec un objectif qui agrandit l&#8217;espace de 40 %. L\u2019\u00ab ambiance conviviale \u00bb mentionn\u00e9e dans la description s\u2019av\u00e8re \u00eatre un couloir qui sent encore le groupe de la nuit derni\u00e8re. La salle de bains a connu des jours meilleurs. Le dortoir compte douze lits alors que l\u2019annonce en indiquait huit.<\/p>\n<p>Parfois, une auberge de jeunesse n\u2019est tout simplement pas \u00e0 la hauteur de vos attentes. Parfois, elle est v\u00e9ritablement en de\u00e7\u00e0 du niveau annonc\u00e9. Parfois, elle est tout \u00e0 fait correcte objectivement, mais ne vous convient tout simplement pas \u00e0 ce moment pr\u00e9cis de votre voyage.<\/p>\n<p><strong>Quelle que soit la raison, vous disposez de plus d\u2019options que la plupart des gens ne le pensent.<\/strong> Vous n\u2019\u00eates pas oblig\u00e9 de rester dans un endroit o\u00f9 vous ne vous sentez pas \u00e0 l\u2019aise. Vous n\u2019\u00eates pas oblig\u00e9 de subir en silence une mauvaise exp\u00e9rience. Et vous n\u2019\u00eates pas oblig\u00e9 de perdre enti\u00e8rement votre r\u00e9servation si vous souhaitez partir.<\/p>\n<p>Ce guide couvre tous les aspects : comment \u00e9valuer si le probl\u00e8me peut \u00eatre r\u00e9solu, comment aborder les probl\u00e8mes avec le personnel de l\u2019auberge, comment partir si n\u00e9cessaire, comment g\u00e9rer les remboursements et les conditions d\u2019annulation, et comment trouver rapidement un meilleur h\u00e9bergement lorsque vous \u00eates d\u00e9j\u00e0 en ville.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276006 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83e\udd14 Premi\u00e8rement : identifiez le v\u00e9ritable probl\u00e8me<\/h2>\n<p>Avant toute chose, il est important d\u2019\u00eatre honn\u00eate avec vous-m\u00eame quant \u00e0 la situation \u00e0 laquelle vous \u00eates confront\u00e9. Il y a une diff\u00e9rence entre une auberge qui pr\u00e9sente un v\u00e9ritable probl\u00e8me et une auberge qui est simplement diff\u00e9rente de ce que vous aviez imagin\u00e9.<\/p>\n<p><strong>Probl\u00e8mes r\u00e9els justifiant une intervention :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Une propret\u00e9 inf\u00e9rieure \u00e0 toute norme raisonnable (salet\u00e9 visible, moisissures, infestations)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Probl\u00e8mes de s\u00e9curit\u00e9 (serrures cass\u00e9es, absence de rangements s\u00e9curis\u00e9s, installations \u00e9lectriques dangereuses)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Un bruit qui rend le sommeil impossible de mani\u00e8re persistante, et pas seulement lors d\u2019une seule nuit bruyante<\/li>\n<li class=\"whitespace-normal break-words pl-2\">L\u2019auberge a donn\u00e9 une image trompeuse d\u2019elle-m\u00eame dans l\u2019annonce (emplacement erron\u00e9, absence d\u2019\u00e9quipements promis)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Harc\u00e8lement ou comportement inacceptable de la part du personnel ou d\u2019autres clients<\/li>\n<\/ul>\n<p><strong>\u00c9l\u00e9ments qui pourraient simplement n\u00e9cessiter un ajustement :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">L&#8217;ambiance n&#8217;est pas celle \u00e0 laquelle vous vous attendiez<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Le dortoir est plus grand que ce que vous souhaitiez<\/li>\n<li class=\"whitespace-normal break-words pl-2\">L&#8217;espace commun est trop bruyant par rapport \u00e0 votre humeur du moment<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Vous \u00eates fatigu\u00e9(e) et tout vous semble pire que \u00e7a ne l\u2019est en r\u00e9alit\u00e9<\/li>\n<\/ul>\n<p>Il n\u2019y a aucune honte \u00e0 se retrouver dans l\u2019une ou l\u2019autre de ces situations. Mais la r\u00e9ponse \u00e0 apporter est diff\u00e9rente. Les vrais probl\u00e8mes m\u00e9ritent qu\u2019on y rem\u00e9die. Un d\u00e9calage d\u2019ambiance n\u00e9cessite peut-\u00eatre davantage une conversation honn\u00eate avec vous-m\u00eame qu\u2019avec l\u2019auberge.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\"><p><strong>Attendez une nuit avant de prendre une d\u00e9cision d\u00e9finitive<\/strong>, sauf si la s\u00e9curit\u00e9 est en jeu. Arriver fatigu\u00e9 et d\u00e9sorient\u00e9 donne l\u2019impression que tout est pire que \u00e7a ne l\u2019est en r\u00e9alit\u00e9. Une bonne nuit de sommeil et un caf\u00e9 le matin changent consid\u00e9rablement la perception que l\u2019on a d\u2019un endroit.<\/p><\/blockquote>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276007 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udde3\ufe0f Parlez d\u2019abord au personnel<\/h2>\n<p>S\u2019il y a un probl\u00e8me sp\u00e9cifique concernant votre chambre, votre lit ou les installations, la premi\u00e8re chose \u00e0 faire, et la plus efficace, est d\u2019en parler directement au personnel de l\u2019auberge. <strong>La plupart des employ\u00e9s d\u2019auberge souhaitent sinc\u00e8rement que leurs clients passent un bon s\u00e9jour<\/strong> et peuvent souvent r\u00e9soudre les probl\u00e8mes plus rapidement que vous ne le pensez.<\/p>\n<p>Ce qu\u2019il vaut la peine de signaler :<\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Un casier cass\u00e9 ou un espace de rangement pas assez s\u00e9curis\u00e9<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Un lit superpos\u00e9 inconfortable ou endommag\u00e9<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Une chambre qui sent mauvais ou qui n\u2019a pas \u00e9t\u00e9 correctement nettoy\u00e9e<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Un bruit provenant d\u2019une source pr\u00e9cise et pouvant \u00eatre r\u00e9solu<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Un \u00e9quipement manquant alors qu\u2019il \u00e9tait indiqu\u00e9 lors de la r\u00e9servation<\/li>\n<\/ul>\n<p>Lorsque vous soulevez le probl\u00e8me, soyez pr\u00e9cis et restez calme. \u00ab Le casier de ma couchette ne se verrouille pas et je ne me sens pas \u00e0 l\u2019aise de laisser mon sac sans surveillance \u00bb a plus de chances d\u2019aboutir \u00e0 une solution qu\u2019une plainte g\u00e9n\u00e9rale concernant la chambre. Donnez-leur la chance de r\u00e9gler le probl\u00e8me avant de supposer qu\u2019ils ne le feront pas.<\/p>\n<p><strong>Demandez \u00e0 changer de chambre ou de lit si le v\u00f4tre ne vous convient pas.<\/strong> Les auberges de jeunesse ont souvent des disponibilit\u00e9s dans diff\u00e9rents dortoirs, et changer de chambre ou d\u2019\u00e9tage pour un endroit plus calme peut compl\u00e8tement transformer votre exp\u00e9rience sans que vous ayez \u00e0 quitter l\u2019auberge.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276008 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp\" alt=\"\" width=\"2500\" height=\"1711\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-300x205.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-1024x701.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-768x526.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-1536x1051.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-2048x1402.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udd04 Changer de chambre ou de dortoir<\/h2>\n<p>C\u2019est l\u2019option \u00e0 laquelle la plupart des gens ne pensent pas, et elle r\u00e9sout une grande partie des insatisfactions li\u00e9es \u00e0 l\u2019auberge avec tr\u00e8s peu de difficult\u00e9s.<\/p>\n<p>Les diff\u00e9rents dortoirs d\u2019une m\u00eame auberge peuvent donner l\u2019impression d\u2019\u00eatre des endroits compl\u00e8tement diff\u00e9rents. Une chambre donnant sur la rue peut \u00eatre bruyante, tandis que celle donnant sur la cour est calme. Un dortoir mixte de douze lits peut \u00eatre chaotique, tandis que celui de six lits est calme. Une chambre situ\u00e9e \u00e0 c\u00f4t\u00e9 de la salle de bains commune peut d\u00e9gager une odeur d\u00e9sagr\u00e9able ; celle situ\u00e9e au bout du couloir, non.<\/p>\n<p><strong>Comment demander un changement de chambre :<\/strong><\/p>\n<p>Rendez-vous \u00e0 la r\u00e9ception, expliquez calmement le probl\u00e8me que vous rencontrez dans votre chambre actuelle et demandez s\u2019il y a une autre chambre disponible. Vous n\u2019avez pas besoin d\u2019une justification \u00e9labor\u00e9e. \u00ab Je trouve le niveau de bruit difficile \u00e0 supporter dans mon dortoir actuel, y a-t-il une chambre plus calme de disponible ? \u00bb suffit.<\/p>\n<p>Les auberges de jeunesse tiennent \u00e0 avoir de bons avis. Des clients m\u00e9contents qui restent sur place et ruminent leur m\u00e9contentement ont des cons\u00e9quences plus n\u00e9fastes pour tout le monde que des clients qui sont transf\u00e9r\u00e9s dans une meilleure chambre et repartent satisfaits. La plupart des membres du personnel sont sinc\u00e8rement dispos\u00e9s \u00e0 vous aider si vous le leur demandez.<\/p>\n<p>Si vous souhaitez plus d\u2019intimit\u00e9, demandez si l\u2019auberge dispose de chambres priv\u00e9es et quel est le suppl\u00e9ment de prix. Passer \u00e0 une chambre priv\u00e9e revient souvent moins cher que de changer compl\u00e8tement d\u2019auberge, une fois pris en compte le co\u00fbt et les tracas li\u00e9s \u00e0 une nouvelle r\u00e9servation.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udccb Comprendre vos conditions d\u2019annulation<\/h2>\n<p>Si la discussion avec le personnel n\u2019a pas permis de r\u00e9soudre le probl\u00e8me et que vous souhaitez partir, l\u2019\u00e9tape suivante consiste \u00e0 comprendre ce que votre r\u00e9servation vous autorise \u00e0 faire. <strong>Les<\/strong><strong>conditions d\u2019annulation<\/strong> <strong>varient consid\u00e9rablement<\/strong>, et conna\u00eetre les v\u00f4tres avant de prendre toute d\u00e9cision vous permet d\u2019\u00e9conomiser de l\u2019argent et d\u2019\u00e9viter les mauvaises surprises.<\/p>\n<p><strong>Comment v\u00e9rifier vos conditions d\u2019annulation :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Elle figure dans l\u2019e-mail de confirmation de r\u00e9servation Hostelworld que vous avez re\u00e7u<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Elle est \u00e9galement visible sur l\u2019application Hostelworld, dans la rubrique \u00ab Vos r\u00e9servations \u00bb<\/li>\n<li class=\"whitespace-normal break-words pl-2\">La fiche de l\u2019auberge sur Hostelworld affiche clairement la politique sur la page de r\u00e9servation<\/li>\n<\/ul>\n<p><strong>Types de conditions courants :<\/strong><\/p>\n<div class=\"overflow-x-auto w-full px-2 mb-6\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-border-300\/60 py-2 pr-4 align-top font-bold\" scope=\"col\">Type de conditions<\/th>\n<th class=\"text-text-100 border-b-0.5 border-border-300\/60 py-2 pr-4 align-top font-bold\" scope=\"col\">Ce que cela signifie<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Annulation gratuite<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Annulez avant la date limite indiqu\u00e9e et ne payez rien<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Non remboursable<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Le montant de la r\u00e9servation est factur\u00e9, quelle que soit la date d&#8217;annulation<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Remboursement partiel<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Une partie du montant de la r\u00e9servation est rembours\u00e9e en cas d&#8217;annulation avant la date limite<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Premi\u00e8re nuit non remboursable<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">La premi\u00e8re nuit est factur\u00e9e, le reste est remboursable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>D\u00e9tail important concernant les d\u00e9lais : les<\/strong> conditions d\u2019annulation gratuite exigent g\u00e9n\u00e9ralement que l\u2019annulation soit effectu\u00e9e un certain nombre d\u2019heures ou de jours avant l\u2019arriv\u00e9e, et non avant le d\u00e9part. Si vous \u00eates d\u00e9j\u00e0 arriv\u00e9 et avez effectu\u00e9 votre enregistrement, le d\u00e9lai d\u2019annulation est peut-\u00eatre d\u00e9j\u00e0 d\u00e9pass\u00e9, quel que soit le type de conditions.<\/p>\n<p>Si vous \u00eates encore dans le d\u00e9lai d\u2019annulation sans frais, annulez via Hostelworld et partez. Si ce d\u00e9lai est d\u00e9pass\u00e9, poursuivez votre lecture.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/social-features\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276009 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udcac Demander un remboursement ou une solution<\/h2>\n<p>Si l\u2019auberge a donn\u00e9 une image nettement trompeuse d\u2019elle-m\u00eame ou pr\u00e9sente un probl\u00e8me r\u00e9el et non r\u00e9solu, vous avez des<strong>motifs<\/strong>valables pour demander un remboursement, m\u00eame en dehors du d\u00e9lai d\u2019annulation standard. Cela ne correspond pas au simple fait de ne pas aimer l\u2019endroit.<\/p>\n<p><strong>Ce qui constitue un motif de r\u00e9clamation :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">L\u2019auberge est sensiblement diff\u00e9rente de ce qui \u00e9tait annonc\u00e9 (emplacement diff\u00e9rent, \u00e9quipements mentionn\u00e9s dans l\u2019annonce mais absents, chambre tr\u00e8s diff\u00e9rente de celle pr\u00e9sent\u00e9e)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">La propret\u00e9 est inf\u00e9rieure \u00e0 toute norme raisonnable et l\u2019auberge a refus\u00e9 d\u2019y rem\u00e9dier<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Probl\u00e8mes de s\u00e9curit\u00e9 que l\u2019auberge n\u2019a pas r\u00e9solus<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Une erreur de r\u00e9servation ou une surr\u00e9servation qui vous a emp\u00each\u00e9 de b\u00e9n\u00e9ficier de l\u2019h\u00e9bergement pour lequel vous avez pay\u00e9<\/li>\n<\/ul>\n<p><strong>Comment proc\u00e9der :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Documentez le probl\u00e8me \u00e0 l&#8217;aide de photos avant votre d\u00e9part<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Demandez une solution directement \u00e0 l&#8217;auberge, par \u00e9crit (e-mail ou <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\">message<strong>via Hostelworld<\/strong> <\/a>)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Si l&#8217;auberge refuse de vous aider, contactez le service client d&#8217;Hostelworld via l&#8217;application ou le site web<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Votre \u00e9metteur de carte bancaire propose \u00e9galement une protection contre les rejets de d\u00e9bit pour les services non fournis conform\u00e9ment \u00e0 la description<\/li>\n<\/ul>\n<p>Soyez factuel et pr\u00e9cis dans toute r\u00e9clamation. \u00ab La salle de bain \u00e9tait sale et j&#8217;ai des photos \u00bb est un argument plus convaincant que \u00ab ce n&#8217;\u00e9tait pas ce \u00e0 quoi je m&#8217;attendais \u00bb. Hostelworld prend les r\u00e9clamations fond\u00e9es au s\u00e9rieux et dispose d&#8217;une proc\u00e9dure de r\u00e8glement des litiges.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276010 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<p>\n\t\t\t\t<a\n\t\t\t\t\tid=\"cta_buttons\"\n\t\t\t\t\thref=\"https:\/\/www.hostelworld.com\/hostels\/\"\n\t\t\t\t\tclass=\"button orange\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\tstyle=\"text-color: #FFF; font-size: 16px; text-decoration: none;\"\n\t\t\t\t>\n\t\t\t\t\t<span>R\u00e9servez votre auberge d\u00e8s maintenant<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udd0d Trouver rapidement une meilleure auberge<\/h2>\n<p>Vous avez d\u00e9cid\u00e9 de partir. Il vous faut maintenant trouver un endroit o\u00f9 aller, id\u00e9alement sans vous retrouver dans la m\u00eame situation.<\/p>\n<p><strong>Comment trouver rapidement une meilleure auberge de jeunesse dans la m\u00eame ville :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Effectuez une recherche <a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><strong>sur Hostelworld<\/strong> en filtrant les r\u00e9sultats <\/a>par note la plus \u00e9lev\u00e9e. Dans la plupart des villes, les \u00e9tablissements les mieux not\u00e9s se d\u00e9marquent nettement de l\u2019exp\u00e9rience moyenne, et <strong>une auberge not\u00e9e 9,0 ou plus avec 500 avis est un indicateur fiable<\/strong> d\u2019une qualit\u00e9 constante.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Lisez les avis r\u00e9cents, ne vous contentez pas de la note. Privil\u00e9giez les avis datant des trois derniers mois. La qualit\u00e9 d\u2019une auberge peut \u00e9voluer rapidement, dans un sens comme dans l\u2019autre.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Concentrez-vous particuli\u00e8rement sur les avis qui mentionnent les \u00e9l\u00e9ments qui vous ont g\u00ean\u00e9 dans l\u2019auberge pr\u00e9c\u00e9dente. Si le bruit \u00e9tait le probl\u00e8me, recherchez des avis qui mentionnent le calme. Si la propret\u00e9 posait probl\u00e8me, recherchez des avis qui la louent sp\u00e9cifiquement.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Examinez les photos d\u2019un \u0153il critique. Les photos professionnelles des annonces sont prises sous le meilleur angle et avec la meilleure lumi\u00e8re. Lisez les avis en parall\u00e8le des photos pour vous faire une id\u00e9e plus fid\u00e8le de ce \u00e0 quoi ressemble r\u00e9ellement l\u2019endroit au quotidien.<\/li>\n<\/ul>\n<p>Pour les r\u00e9servations le jour m\u00eame, filtrez les r\u00e9sultats en fonction de l\u2019annulation gratuite ou de la disponibilit\u00e9 imm\u00e9diate. De nombreuses auberges ont des disponibilit\u00e9s le jour m\u00eame, en particulier en dehors de la haute saison.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\"><p><strong>Les <a href=\"https:\/\/global.hostelworld.com\/hoscars\" target=\"_blank\" rel=\"noopener\" class=\"post links\">Hoscars<\/a> (les prix annuels de Hostelworld) constituent un raccourci utile.<\/strong> Toute auberge ayant remport\u00e9 ou ayant \u00e9t\u00e9 nomin\u00e9e pour un HOSCAR a fait l\u2019objet d\u2019une \u00e9valuation ind\u00e9pendante de sa qualit\u00e9<strong>.<\/strong> Rechercher les laur\u00e9ats des HOSCAR dans votre ville de destination permet presque toujours de trouver d\u2019excellentes options.<\/p><\/blockquote>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276012 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udeaa Comment partir en bonne entente<\/h2>\n<p>Quitter une auberge de jeunesse est tout \u00e0 fait normal. Les auberges comprennent que tous les s\u00e9jours ne se passent pas comme pr\u00e9vu. Mais la mani\u00e8re dont vous partez a son importance, tant pour l\u2019auberge que pour votre propre exp\u00e9rience de la situation.<\/p>\n<p><strong>Les \u00e9tapes pratiques :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Pr\u00e9venez la r\u00e9ception de votre d\u00e9part, m\u00eame s\u2019il est plus t\u00f4t que pr\u00e9vu. Ne disparaissez pas sans pr\u00e9venir.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Rendez toutes les cl\u00e9s, les cl\u00e9s de casier ou les cartes d\u2019acc\u00e8s<\/li>\n<li class=\"whitespace-normal break-words pl-2\">R\u00e9cup\u00e9rez toutes vos affaires, y compris celles entrepos\u00e9es dans les casiers ou dans le coffre-fort de l&#8217;auberge<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Si vous avez rencontr\u00e9 un v\u00e9ritable probl\u00e8me, signalez-le calmement au moment de partir. Cela permettra \u00e0 l\u2019auberge d\u2019y rem\u00e9dier pour les futurs clients.<\/li>\n<\/ul>\n<p><strong>\u00c0 ne pas faire :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Ne laissez pas d\u2019avis n\u00e9gatif sans avoir d\u2019abord donn\u00e9 \u00e0 l\u2019auberge la possibilit\u00e9 de r\u00e9soudre le probl\u00e8me<\/li>\n<li class=\"whitespace-normal break-words pl-2\">N&#8217;impliquez pas les autres clients dans votre r\u00e9clamation dans la salle commune. L&#8217;ambiance dans une auberge est fragile et chacun vit son propre s\u00e9jour.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ne partez pas sans r\u00e9gler les frais en suspens<\/li>\n<\/ul>\n<p>Si le personnel vous a bien trait\u00e9 malgr\u00e9 la situation, un petit mot de remerciement peut faire toute la diff\u00e9rence. La plupart des employ\u00e9s d\u2019auberge font sinc\u00e8rement de leur mieux. Les d\u00e9cisions concernant les locaux et les tarifs ne rel\u00e8vent que rarement de leur responsabilit\u00e9.<\/p>\n<p><a href=\"https:\/\/www.hostelworld.com\/social-features\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276011 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large.webp\" alt=\"\" width=\"1670\" height=\"2500\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large.webp 1670w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-200x300.webp 200w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-684x1024.webp 684w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-768x1150.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-1026x1536.webp 1026w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-1368x2048.webp 1368w\" sizes=\"auto, (max-width: 1670px) 100vw, 1670px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\u2b50 Laisser un avis honn\u00eate<\/h2>\n<p>Les avis sur <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><strong>Hostelworld<\/strong> constituent <\/a>l\u2019une des contributions les plus importantes qu\u2019un voyageur puisse apporter \u00e0 la communaut\u00e9. Un avis r\u00e9fl\u00e9chi et honn\u00eate aide les futurs voyageurs \u00e0 prendre de meilleures d\u00e9cisions et permet aux bonnes auberges d\u2019obtenir la reconnaissance qu\u2019elles m\u00e9ritent.<\/p>\n<p><strong>Si l\u2019auberge \u00e9tait v\u00e9ritablement en dessous du niveau attendu :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Laissez un avis qui d\u00e9crit les probl\u00e8mes sp\u00e9cifiques de mani\u00e8re factuelle<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Pr\u00e9cisez si le personnel a tent\u00e9 de r\u00e9soudre les probl\u00e8mes ou non<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Soyez impartial quant \u00e0 ce qui relevait ou non de la responsabilit\u00e9 de l\u2019auberge<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Un avis \u00e0 une \u00e9toile pour une auberge o\u00f9 il y avait du bruit un vendredi soir n\u2019est pas justifi\u00e9.<\/strong> En revanche, un avis \u00e0 une \u00e9toile pour de r\u00e9els manques en mati\u00e8re de s\u00e9curit\u00e9 ou d\u2019hygi\u00e8ne l\u2019est.<\/li>\n<\/ul>\n<p><strong>Si l\u2019auberge \u00e9tait correcte mais ne vous convenait pas :<\/strong><\/p>\n<p>Cela m\u00e9rite une r\u00e9flexion approfondie avant de r\u00e9diger votre avis. Une auberge festive n\u2019est pas un \u00e9chec si elle est bruyante. Une auberge \u00e9conomique basique n\u2019est pas un \u00e9chec si elle ne dispose pas d\u2019installations de spa. \u00c9valuez l\u2019auberge par rapport \u00e0 ce qu\u2019elle annon\u00e7ait et \u00e0 ce qu\u2019elle a r\u00e9ellement offert, et non par rapport \u00e0 une version id\u00e9alis\u00e9e d\u2019un s\u00e9jour.<\/p>\n<p>Votre avis ne se contente pas de p\u00e9naliser ou de r\u00e9compenser un \u00e9tablissement. Il influence la d\u00e9cision du prochain voyageur qui se trouvera dans la m\u00eame situation que vous.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276013 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large.webp\" alt=\"\" width=\"1616\" height=\"1080\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large.webp 1616w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-1024x684.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-768x513.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-1536x1027.webp 1536w\" sizes=\"auto, (max-width: 1616px) 100vw, 1616px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83c\udfc6 Comment \u00e9viter cela la prochaine fois<\/h2>\n<p>Le meilleur d\u00e9nouement d\u2019un s\u00e9jour d\u00e9cevant en auberge de jeunesse est d\u2019arriver mieux pr\u00e9par\u00e9 pour la prochaine r\u00e9servation.<\/p>\n<p><strong>Ce que les routards exp\u00e9riment\u00e9s v\u00e9rifient avant de r\u00e9server :<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>Le nombre d\u2019avis compte autant que la note.<\/strong> Une note de 9,5 sur 12 avis est moins fiable qu\u2019une note de 8,7 sur 1 200.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Lisez attentivement les avis n\u00e9gatifs. Chaque auberge en a. Que disent-ils ? Le probl\u00e8me est-il r\u00e9current ou isol\u00e9 ? Le personnel y r\u00e9pond-il ?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">V\u00e9rifiez la date de publication des avis les plus r\u00e9cents. Une auberge qui \u00e9tait excellente en 2022 mais qui n\u2019a plus re\u00e7u d\u2019avis depuis a peut-\u00eatre consid\u00e9rablement chang\u00e9.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Examinez les photos en les classant en deux cat\u00e9gories : les photos professionnelles et celles prises par les clients. L\u2019\u00e9cart entre les deux est r\u00e9v\u00e9lateur.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Pour des pr\u00e9occupations sp\u00e9cifiques<\/strong> (bruit, propret\u00e9, s\u00e9curit\u00e9, ambiance), envoyez un message directement \u00e0 l\u2019auberge avant de r\u00e9server. La rapidit\u00e9 de leur r\u00e9ponse et leur serviabilit\u00e9 constituent souvent en elles-m\u00eames un indicateur utile.<\/li>\n<\/ul>\n<p>L\u2019objectif n\u2019est pas de lire tous les avis de mani\u00e8re exhaustive. Il s\u2019agit plut\u00f4t de consacrer cinq minutes aux bonnes informations plut\u00f4t que de ne pas en tenir compte du tout.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\u2705 Conclusion : passer \u00e0 autre chose est une option, pas un \u00e9chec<\/h2>\n<p>Toutes les auberges ne vous conviendront pas forc\u00e9ment. Et c\u2019est tout \u00e0 fait normal. <strong>La capacit\u00e9 \u00e0 prendre une d\u00e9cision, \u00e0 y faire face sereinement et \u00e0 trouver un meilleur h\u00e9bergement est l\u2019une des comp\u00e9tences les plus utiles en voyage. Ce n\u2019est<\/strong> pas se plaindre. Ce n\u2019est pas faire des difficult\u00e9s. C\u2019est d\u00e9fendre votre propre exp\u00e9rience lors d\u2019un voyage que vous avez eu du mal \u00e0 organiser.<\/p>\n<p>Parlez d\u2019abord au personnel. Demandez \u00e0 changer de chambre avant de supposer que vous devez partir. Renseignez-vous sur les conditions d\u2019annulation. Si vous partez, faites-le en bonne entente et laissez un avis honn\u00eate.<\/p>\n<p>Puis trouvez un meilleur h\u00e9bergement, car l\u2019auberge de jeunesse qui vous convient vraiment se trouve tr\u00e8s certainement un peu plus loin dans la rue, ou \u00e0 quelques filtres de l\u00e0 sur Hostelworld.<\/p>\n<h3 style=\"text-align: center;\">T\u00e9l\u00e9chargez l&#8217;application Hostelworld pour commencer \u00e0 r\u00e9server d\u00e8s maintenant<\/h3>\n<h4><a class=\"post links post links\" href=\"https:\/\/itunes.apple.com\/us\/app\/hostelworld-hostels-hotels\/id348890820?mt=8\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-51103 aligncenter post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/2017\/01\/App-IOS-1.png\" alt=\"\" width=\"203\" height=\"60\" \/><\/a><\/h4>\n<p><a class=\"post links post links\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.hostelworld.app&#038;referrer=mat_click_id=a7e362b8d8149e63507f7d1f7184f176-20171011-8816\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-51106 aligncenter\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/2017\/01\/App-google-1.png\" alt=\"\" width=\"203\" height=\"60\" \/><\/a><\/p>\n<style>#sp-ea-1275952 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}.sp-easy-accordion-enabled .eap_section_title_1275952, body .eap_section_title_1275952 { color: #444; margin-bottom:  30px; }#sp-ea-1275952.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><h2 class=\"eap_section_title eap_section_title_1275952\">\u2753 FAQs: What To Do If You Don&#8217;t Like Your Hostel<\/h2><div id=\"sp_easy_accordion-1778506499\"><div id=\"sp-ea-1275952\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759520\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759520\" aria-controls=\"collapse12759520\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Can I get a refund if I leave a hostel early?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse12759520\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759520\"> <div class=\"ea-body\"><p>It depends on the cancellation policy attached to your booking. Free cancellation bookings allow you to cancel before a specified deadline. Non-refundable bookings don't offer a standard refund, though if the hostel misrepresented itself materially, you may have grounds for a complaint through Hostelworld or your card provider.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759521\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759521\" aria-controls=\"collapse12759521\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What should I do if my hostel is dirty or unsafe?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759521\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759521\"> <div class=\"ea-body\"><p>Raise it with staff immediately and document the problem with photos. If the hostel doesn't address it, you have grounds to request a refund or escalate to <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>customer support. Safety concerns in particular should not be tolerated, and most hostels will act quickly when they're raised directly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759522\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759522\" aria-controls=\"collapse12759522\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I ask to change rooms at a hostel?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759522\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759522\"> <div class=\"ea-body\"><p>Yes, and it's worth asking before assuming you have to leave. Different dorms within the same hostel can have very different atmospheres. A calm conversation at reception explaining what's not working often results in a room change that resolves the issue entirely.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759523\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759523\" aria-controls=\"collapse12759523\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I find a better hostel in the same city quickly?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759523\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759523\"> <div class=\"ea-body\"><p>Search <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>filtered by highest rating and sort by review count. Read recent reviews that address your specific concerns (noise, cleanliness, atmosphere). Guest photos give a more accurate picture than professional shots. Hoscars winners are a reliable shortcut to quality.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759524\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759524\" aria-controls=\"collapse12759524\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Should I leave a negative review if I didn't like a hostel?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759524\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759524\"> <div class=\"ea-body\"><p>Yes, if the hostel genuinely fell below the standard it advertised. Be specific and factual rather than general. Note whether staff tried to address issues. A review that describes specific problems helps future travellers and gives the hostel actionable feedback. A review that's disproportionate to the actual issue doesn't serve anyone well.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759525\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759525\" aria-controls=\"collapse12759525\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What if the hostel is completely different from the listing?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759525\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759525\"> <div class=\"ea-body\"><p>This is grounds for a formal complaint. Document the differences with photos, contact the hostel in writing, and if they don't resolve it, escalate to <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>customer support. Material misrepresentation (wrong location, missing advertised facilities, significantly different rooms) is a legitimate basis for a refund even outside the standard cancellation window.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759526\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759526\" aria-controls=\"collapse12759526\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it rude to leave a hostel early?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759526\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759526\"> <div class=\"ea-body\"><p>No. Inform reception you're checking out, return any keys or cards, collect your belongings, and settle any outstanding charges. Hostels understand that not every stay works out. What matters is how you handle it, not whether you leave early.<\/p><\/div><\/div><\/div><script type=\"application\/ld+json\">{ \"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"@id\": \"sp-ea-schema-1275952-6a853ca5a952f\", \"mainEntity\": [{ \"@type\": \"Question\", \"name\": \"Can I get a refund if I leave a hostel early?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"It depends on the cancellation policy attached to your booking. Free cancellation bookings allow you to cancel before a specified deadline. Non-refundable bookings don't offer a standard refund, though if the hostel misrepresented itself materially, you may have grounds for a complaint through Hostelworld or your card provider.\" } },{ \"@type\": \"Question\", \"name\": \"What should I do if my hostel is dirty or unsafe?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Raise it with staff immediately and document the problem with photos. 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L\u2019\u00ab ambiance conviviale \u00bb mentionn\u00e9e&#8230;<\/p>\n","protected":false},"author":200,"featured_media":1276008,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1279101","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-fr","wpbf-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Que faire si votre auberge ne vous pla\u00eet pas ?<\/title>\n<meta name=\"description\" content=\"Ne restez pas sans rien dire. Voici ce qu&#039;il faut faire si votre auberge ne vous convient pas : comment en parler au personnel, obtenir un remboursement et passer \u00e0 autre chose.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hostelworld.com\/blog\/fr\/que-faire-si-votre-auberge-ne-vous-pla\u00eet-pas-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que faire si votre auberge ne vous pla\u00eet pas ?\" \/>\n<meta property=\"og:description\" content=\"Ne restez pas sans rien dire. Voici ce qu&#039;il faut faire si votre auberge ne vous convient pas : comment en parler au personnel, obtenir un remboursement et passer \u00e0 autre chose.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hostelworld.com\/blog\/fr\/que-faire-si-votre-auberge-ne-vous-pla\u00eet-pas-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Hostelworld Travel Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Hostelworld\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-14T10:05:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-03T13:07:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1711\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Diana Morais\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@hostelworld\" \/>\n<meta name=\"twitter:site\" content=\"@hostelworld\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diana Morais\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/\"},\"author\":{\"name\":\"Diana Morais\",\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/#\\\/schema\\\/person\\\/963c43e3437462df989ce30f76d722ec\"},\"headline\":\"Que faire si votre auberge ne vous pla\u00eet pas ?\",\"datePublished\":\"2026-05-14T10:05:52+00:00\",\"dateModified\":\"2026-07-03T13:07:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/\"},\"wordCount\":3036,\"publisher\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/wp-content\\\/uploads\\\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp\",\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/\",\"url\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/\",\"name\":\"Que faire si votre auberge ne vous pla\u00eet pas ?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/fr\\\/que-faire-si-votre-auberge-ne-vous-pla%c3%aet-pas-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.hostelworld.com\\\/blog\\\/wp-content\\\/uploads\\\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp\",\"datePublished\":\"2026-05-14T10:05:52+00:00\",\"dateModified\":\"2026-07-03T13:07:00+00:00\",\"description\":\"Ne restez pas sans rien dire. 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