{"id":1285977,"date":"2026-05-14T10:05:52","date_gmt":"2026-05-14T10:05:52","guid":{"rendered":"https:\/\/www.hostelworld.com\/blog\/what-to-do-if-you-dont-like-your-hostel-2\/"},"modified":"2026-07-08T14:48:11","modified_gmt":"2026-07-08T14:48:11","slug":"o-que-fazer-se-voc%c3%aa-n%c3%a3o-gostar-do-seu-albergue-2","status":"publish","type":"post","link":"https:\/\/www.hostelworld.com\/blog\/br\/o-que-fazer-se-voc%c3%aa-n%c3%a3o-gostar-do-seu-albergue-2\/","title":{"rendered":"O que fazer se voc\u00ea n\u00e3o gostar do seu albergue"},"content":{"rendered":"<p>Acontece. Voc\u00ea chega a um albergue que parecia perfeitamente aceit\u00e1vel no an\u00fancio, faz o check-in, d\u00e1 uma olhada ao redor e sente o cora\u00e7\u00e3o afundar um pouco. As fotos foram claramente tiradas com uma lente que amplia o espa\u00e7o em 40%. O \u201cambiente social\u201d mencionado na descri\u00e7\u00e3o acaba significando um corredor que cheira ao grupo da noite anterior. O banheiro j\u00e1 viu dias melhores. O dormit\u00f3rio tem doze camas, quando o an\u00fancio dizia oito.<\/p>\n<p>\u00c0s vezes, um albergue simplesmente n\u00e3o \u00e9 o que voc\u00ea esperava. \u00c0s vezes, est\u00e1 genuinamente abaixo do padr\u00e3o anunciado. \u00c0s vezes, \u00e9 bom objetivamente, mas simplesmente n\u00e3o \u00e9 o lugar certo para voc\u00ea neste momento espec\u00edfico da viagem.<\/p>\n<p><strong>Seja qual for o motivo, voc\u00ea tem mais op\u00e7\u00f5es do que a maioria das pessoas imagina.<\/strong> Voc\u00ea n\u00e3o precisa ficar em um lugar onde n\u00e3o se sente bem. Voc\u00ea n\u00e3o precisa suportar silenciosamente uma experi\u00eancia ruim. E voc\u00ea n\u00e3o precisa perder totalmente sua reserva se quiser seguir em frente.<\/p>\n<p>Este guia aborda tudo o que voc\u00ea precisa saber: como avaliar se o problema pode ser resolvido, como conversar com a equipe do albergue sobre as quest\u00f5es, como sair se for necess\u00e1rio, como lidar com reembolsos e pol\u00edticas de cancelamento e como encontrar um lugar melhor rapidamente quando voc\u00ea j\u00e1 estiver na cidade.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276006 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83e\udd14 Primeiro: descubra qual \u00e9 o problema de fato<\/h2>\n<p>Antes de qualquer coisa, vale a pena ser honesto consigo mesmo sobre o que voc\u00ea est\u00e1 enfrentando. H\u00e1 uma diferen\u00e7a entre um albergue que tem um problema real e um albergue que \u00e9 simplesmente diferente do que voc\u00ea imaginava.<\/p>\n<p><strong>Problemas reais que justificam uma a\u00e7\u00e3o:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Limpeza abaixo de qualquer padr\u00e3o razo\u00e1vel (sujeira vis\u00edvel, mofo, infesta\u00e7\u00f5es)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Problemas de seguran\u00e7a (fechaduras quebradas, falta de local seguro para guardar objetos, instala\u00e7\u00f5es el\u00e9tricas inseguras)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Barulho que impossibilita o sono de forma cont\u00ednua, n\u00e3o apenas em uma noite barulhenta<\/li>\n<li class=\"whitespace-normal break-words pl-2\">O albergue apresentou informa\u00e7\u00f5es significativamente falsas no an\u00fancio (localiza\u00e7\u00e3o errada, falta de instala\u00e7\u00f5es prometidas)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ass\u00e9dio ou comportamento por parte da equipe ou de outros h\u00f3spedes que ultrapasse os limites<\/li>\n<\/ul>\n<p><strong>Coisas que talvez precisem apenas de um ajuste:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">O ambiente n\u00e3o \u00e9 o que voc\u00ea esperava<\/li>\n<li class=\"whitespace-normal break-words pl-2\">O dormit\u00f3rio \u00e9 maior do que voc\u00ea gostaria<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A \u00e1rea comum est\u00e1 barulhenta demais para o seu estado de esp\u00edrito no momento<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Voc\u00ea est\u00e1 cansado e tudo parece pior do que realmente \u00e9<\/li>\n<\/ul>\n<p>N\u00e3o h\u00e1 motivo para vergonha em nenhuma das duas situa\u00e7\u00f5es. Mas a resposta \u00e9 diferente. Problemas reais exigem a\u00e7\u00e3o. Uma incompatibilidade de clima talvez exija uma conversa honesta mais consigo mesmo do que com o albergue.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\"><p><strong>Espere uma noite antes de tomar uma decis\u00e3o definitiva<\/strong>, a menos que haja risco \u00e0 seguran\u00e7a. Chegar cansado e desorientado faz com que tudo pare\u00e7a pior do que realmente \u00e9. Uma boa noite de sono e um caf\u00e9 da manh\u00e3 mudam significativamente a percep\u00e7\u00e3o que voc\u00ea tem de um lugar.<\/p><\/blockquote>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276007 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udde3\ufe0f Converse primeiro com a equipe<\/h2>\n<p>Se houver um problema espec\u00edfico com seu quarto, sua cama ou as instala\u00e7\u00f5es, o primeiro passo mais eficaz \u00e9 conversar diretamente com a equipe do albergue. <strong>A maioria dos funcion\u00e1rios do albergue deseja sinceramente que os h\u00f3spedes tenham uma boa experi\u00eancia<\/strong> e, muitas vezes, consegue resolver os problemas mais r\u00e1pido do que voc\u00ea imagina.<\/p>\n<p>O que vale a pena mencionar:<\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Um arm\u00e1rio quebrado ou espa\u00e7o de armazenamento com seguran\u00e7a insuficiente<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um beliche desconfort\u00e1vel ou danificado<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um quarto com mau cheiro ou que n\u00e3o tenha sido limpo adequadamente<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Barulho proveniente de uma fonte espec\u00edfica que possa ser resolvido<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um item de cortesia que estava listado na reserva, mas est\u00e1 faltando<\/li>\n<\/ul>\n<p>Ao abordar o assunto, seja espec\u00edfico e mantenha a calma. \u201cO arm\u00e1rio do meu beliche n\u00e3o trava e n\u00e3o me sinto \u00e0 vontade em deixar minha mochila sem seguran\u00e7a\u201d tem mais chances de gerar uma solu\u00e7\u00e3o do que uma reclama\u00e7\u00e3o gen\u00e9rica sobre o quarto. D\u00ea a eles a chance de resolver o problema antes de presumir que n\u00e3o o far\u00e3o.<\/p>\n<p><strong>Pe\u00e7a para trocar de quarto ou beliche se o seu n\u00e3o estiver dando certo.<\/strong> Os albergues costumam ter disponibilidade em diferentes dormit\u00f3rios, e mudar para um quarto diferente ou um andar mais silencioso pode mudar completamente a experi\u00eancia sem precisar sair do albergue.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276008 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp\" alt=\"\" width=\"2500\" height=\"1711\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-300x205.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-1024x701.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-768x526.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-1536x1051.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-2048x1402.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udd04 Troca de quartos ou dormit\u00f3rios<\/h2>\n<p>Essa \u00e9 a op\u00e7\u00e3o que a maioria das pessoas nem pensa em perguntar, e ela resolve uma parte significativa da insatisfa\u00e7\u00e3o com o albergue com muito pouco atrito.<\/p>\n<p>Dormit\u00f3rios diferentes dentro do mesmo albergue podem parecer lugares completamente distintos. Um quarto voltado para a rua pode ser barulhento, enquanto o voltado para o p\u00e1tio \u00e9 silencioso. Um dormit\u00f3rio misto com doze camas pode ser ca\u00f3tico, enquanto o de seis camas \u00e9 tranquilo. Um quarto pr\u00f3ximo ao banheiro comunit\u00e1rio pode ter mau cheiro; o que fica no fim do corredor, talvez n\u00e3o.<\/p>\n<p><strong>Como solicitar uma troca de quarto:<\/strong><\/p>\n<p>V\u00e1 at\u00e9 a recep\u00e7\u00e3o, explique com calma o problema com seu quarto atual e pergunte se h\u00e1 outro quarto dispon\u00edvel. Voc\u00ea n\u00e3o precisa de uma justificativa elaborada. \u201cEstou achando o barulho no meu dormit\u00f3rio atual insuport\u00e1vel, h\u00e1 algum quarto mais silencioso dispon\u00edvel?\u201d j\u00e1 \u00e9 suficiente.<\/p>\n<p>Os albergues querem boas avalia\u00e7\u00f5es. H\u00f3spedes insatisfeitos que ficam e ficam remoendo o problema geram resultados piores para todos do que aqueles que s\u00e3o transferidos para um quarto melhor e partem satisfeitos. A maioria dos funcion\u00e1rios est\u00e1 genuinamente disposta a ajudar se voc\u00ea pedir.<\/p>\n<p>Se voc\u00ea quiser mais privacidade, pergunte se o albergue tem quartos privativos dispon\u00edveis e qual \u00e9 a diferen\u00e7a de pre\u00e7o. Mudar para um quarto privativo costuma ser mais barato do que trocar de albergue, especialmente quando se leva em conta o custo e o trabalho de refazer a reserva.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udccb Entendendo sua pol\u00edtica de cancelamento<\/h2>\n<p>Se conversar com a equipe n\u00e3o resolveu a situa\u00e7\u00e3o e voc\u00ea quiser ir embora, o pr\u00f3ximo passo \u00e9 entender o que sua reserva permite. <strong>As pol\u00edticas de cancelamento variam significativamente<\/strong>, e conhecer a sua antes de tomar qualquer decis\u00e3o economiza dinheiro e evita surpresas.<\/p>\n<p><strong>Como verificar sua pol\u00edtica de cancelamento:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Ela est\u00e1 no e-mail original de confirma\u00e7\u00e3o da reserva do Hostelworld<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Tamb\u00e9m est\u00e1 dispon\u00edvel no aplicativo da Hostelworld, na se\u00e7\u00e3o de suas reservas<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A ficha do albergue no Hostelworld exibe a pol\u00edtica claramente na p\u00e1gina de reserva<\/li>\n<\/ul>\n<p><strong>Tipos comuns de pol\u00edtica:<\/strong><\/p>\n<div class=\"overflow-x-auto w-full px-2 mb-6\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-border-300\/60 py-2 pr-4 align-top font-bold\" scope=\"col\">Tipo de pol\u00edtica<\/th>\n<th class=\"text-text-100 border-b-0.5 border-border-300\/60 py-2 pr-4 align-top font-bold\" scope=\"col\">O que significa<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Cancelamento gratuito<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Cancele antes do prazo indicado e n\u00e3o pague nada<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>N\u00e3o reembols\u00e1vel<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">O valor da reserva ser\u00e1 cobrado independentemente do cancelamento<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Reembolso parcial<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Uma parte da reserva \u00e9 reembolsada se o cancelamento for feito antes do prazo<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Primeira noite n\u00e3o reembols\u00e1vel<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">A primeira noite \u00e9 cobrada, o restante \u00e9 reembols\u00e1vel<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>O detalhe crucial:<\/strong> as pol\u00edticas de cancelamento gratuito geralmente exigem que o cancelamento seja feito um certo n\u00famero de horas ou dias antes do check-in, e n\u00e3o antes do check-out. Se voc\u00ea j\u00e1 chegou e fez o check-in, o prazo para cancelamento pode j\u00e1 ter expirado, independentemente do tipo de pol\u00edtica.<\/p>\n<p>Se voc\u00ea ainda estiver dentro do prazo para cancelamento gratuito, cancele pelo Hostelworld e v\u00e1 embora. Se j\u00e1 estiver fora desse prazo, continue lendo.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/social-features\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276009 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udcac Solicitando um reembolso ou solu\u00e7\u00e3o<\/h2>\n<p>Se o albergue tiver apresentado informa\u00e7\u00f5es significativamente falsas sobre si mesmo ou tiver um problema genu\u00edno e n\u00e3o resolvido, voc\u00ea tem motivos para solicitar um reembolso, mesmo fora do prazo padr\u00e3o de cancelamento. Isso \u00e9 diferente de simplesmente n\u00e3o gostar do lugar.<\/p>\n<p><strong>O que conta como motivo para uma reclama\u00e7\u00e3o:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">O albergue \u00e9 substancialmente diferente do que foi anunciado (localiza\u00e7\u00e3o diferente, falta de instala\u00e7\u00f5es listadas, quarto significativamente diferente do mostrado)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A limpeza est\u00e1 abaixo de qualquer padr\u00e3o razo\u00e1vel e o albergue se recusou a resolver o problema<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Problemas de seguran\u00e7a que o albergue n\u00e3o conseguiu resolver<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um erro na reserva ou overbooking que resultou em voc\u00ea n\u00e3o ter a acomoda\u00e7\u00e3o pela qual pagou<\/li>\n<\/ul>\n<p><strong>Como proceder:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Documente o problema com fotos antes de sair<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Solicite uma solu\u00e7\u00e3o diretamente ao albergue, por escrito (e-mail ou <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\">mensagem<strong>pelo Hostelworld<\/strong> <\/a>)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Se o albergue se recusar a ajudar, entre em contato com o atendimento ao cliente da Hostelworld pelo aplicativo ou pelo site<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A operadora do seu cart\u00e3o de cr\u00e9dito tamb\u00e9m oferece prote\u00e7\u00e3o contra estornos para servi\u00e7os n\u00e3o prestados conforme descrito<\/li>\n<\/ul>\n<p>Seja objetivo e espec\u00edfico em qualquer reclama\u00e7\u00e3o. \u201cO banheiro estava sujo e eu tenho fotos\u201d \u00e9 um argumento mais forte do que \u201cn\u00e3o era o que eu esperava\u201d. A Hostelworld leva reclama\u00e7\u00f5es genu\u00ednas a s\u00e9rio e possui um processo de resolu\u00e7\u00e3o de disputas em vigor.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276010 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<p>\n\t\t\t\t<a\n\t\t\t\t\tid=\"cta_buttons\"\n\t\t\t\t\thref=\"https:\/\/www.hostelworld.com\/hostels\/\"\n\t\t\t\t\tclass=\"button orange\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\tstyle=\"text-color: #FFF; font-size: 16px; text-decoration: none;\"\n\t\t\t\t>\n\t\t\t\t\t<span>Reserve seu albergue agora<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udd0d Encontrando um albergue melhor rapidamente<\/h2>\n<p>Voc\u00ea decidiu se mudar. Agora precisa de um lugar para ficar, de prefer\u00eancia sem acabar na mesma situa\u00e7\u00e3o.<\/p>\n<p><strong>Como encontrar rapidamente um albergue melhor na mesma cidade:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Pesquise <a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><strong>no Hostelworld<\/strong> filtrando <\/a>pelos melhores avaliados. Na maioria das cidades, as acomoda\u00e7\u00f5es com as melhores avalia\u00e7\u00f5es s\u00e3o bem diferentes da experi\u00eancia m\u00e9dia, e <strong>um albergue com nota 9,0 ou mais e 500 avalia\u00e7\u00f5es \u00e9 um indicador confi\u00e1vel<\/strong> de qualidade consistente.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Leia as avalia\u00e7\u00f5es recentes, n\u00e3o apenas a nota. Procure avalia\u00e7\u00f5es dos \u00faltimos tr\u00eas meses. Um albergue pode mudar rapidamente para melhor ou para pior.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Preste aten\u00e7\u00e3o especialmente aos coment\u00e1rios que mencionam os aspectos que o incomodaram no albergue anterior. Se o barulho foi o problema, procure coment\u00e1rios que mencionem tranquilidade. Se a limpeza foi o problema, procure coment\u00e1rios que a elogiem especificamente.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Analise as fotos com um olhar cr\u00edtico. As fotos profissionais dos an\u00fancios s\u00e3o tiradas no melhor \u00e2ngulo e com a melhor ilumina\u00e7\u00e3o. Leia as avalia\u00e7\u00f5es junto com as fotos para ter uma ideia mais realista de como o local realmente \u00e9 no dia a dia.<\/li>\n<\/ul>\n<p>Para reservas no mesmo dia, filtre por cancelamento gratuito ou disponibilidade imediata. Muitos albergues t\u00eam disponibilidade para o mesmo dia, especialmente fora da alta temporada.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\"><p><strong>Os <a href=\"https:\/\/global.hostelworld.com\/hoscars\" target=\"_blank\" rel=\"noopener\" class=\"post links\">Hoscars<\/a> (pr\u00eamios anuais da Hostelworld) s\u00e3o um atalho \u00fatil.<\/strong> Qualquer albergue que tenha ganhado ou sido indicado a um HOSCAR passou por uma avalia\u00e7\u00e3o independente de qualidade. Pesquisar os vencedores do HOSCAR na cidade de destino quase sempre revela excelentes op\u00e7\u00f5es.<\/p><\/blockquote>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276012 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udeaa Como se despedir com eleg\u00e2ncia<\/h2>\n<p>Sair de um albergue \u00e9 algo normal. Os albergues entendem que nem toda estadia d\u00e1 certo. Mas a maneira como voc\u00ea sai \u00e9 importante, tanto para o albergue quanto para a sua pr\u00f3pria experi\u00eancia com a situa\u00e7\u00e3o.<\/p>\n<p><strong>Os passos pr\u00e1ticos:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Informe \u00e0 recep\u00e7\u00e3o que voc\u00ea est\u00e1 fazendo o check-out, mesmo que seja mais cedo do que o planejado. N\u00e3o desapare\u00e7a sem avisar.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Devolva todas as chaves, chaves de arm\u00e1rio ou cart\u00f5es de acesso<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Recolha todos os seus pertences, incluindo tudo o que estiver guardado nos arm\u00e1rios ou no cofre do albergue<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Se voc\u00ea tiver enfrentado algum problema real, mencione-o com calma ao sair. Isso d\u00e1 ao albergue a chance de resolver a quest\u00e3o para futuros h\u00f3spedes.<\/li>\n<\/ul>\n<p><strong>O que n\u00e3o fazer:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">N\u00e3o deixe uma avalia\u00e7\u00e3o negativa sem dar ao albergue a chance de resolver o problema primeiro<\/li>\n<li class=\"whitespace-normal break-words pl-2\">N\u00e3o envolva outros h\u00f3spedes em sua reclama\u00e7\u00e3o na sala comum. O clima do albergue \u00e9 delicado e outras pessoas est\u00e3o vivendo suas pr\u00f3prias experi\u00eancias.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">N\u00e3o saia sem quitar quaisquer cobran\u00e7as pendentes<\/li>\n<\/ul>\n<p>Se voc\u00ea foi bem tratado pela equipe, apesar da situa\u00e7\u00e3o, um pequeno reconhecimento disso faz toda a diferen\u00e7a. A maioria dos funcion\u00e1rios do albergue est\u00e1 se esfor\u00e7ando de verdade. As decis\u00f5es sobre o pr\u00e9dio e os pre\u00e7os raramente s\u00e3o de responsabilidade deles.<\/p>\n<p><a href=\"https:\/\/www.hostelworld.com\/social-features\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276011 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large.webp\" alt=\"\" width=\"1670\" height=\"2500\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large.webp 1670w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-200x300.webp 200w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-684x1024.webp 684w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-768x1150.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-1026x1536.webp 1026w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-1368x2048.webp 1368w\" sizes=\"auto, (max-width: 1670px) 100vw, 1670px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\u2b50 Deixando uma avalia\u00e7\u00e3o honesta<\/h2>\n<p>As avalia\u00e7\u00f5es no <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><strong>Hostelworld<\/strong> s\u00e3o <\/a>uma das coisas mais importantes que um viajante pode contribuir para a comunidade. Uma avalia\u00e7\u00e3o ponderada e honesta ajuda futuros viajantes a tomarem melhores decis\u00f5es e ajuda bons albergues a receberem o reconhecimento que merecem.<\/p>\n<p><strong>Se o albergue realmente estava abaixo do padr\u00e3o:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Deixe uma avalia\u00e7\u00e3o que descreva os problemas espec\u00edficos com base nos fatos<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Observe se a equipe tentou resolver os problemas ou n\u00e3o<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Seja justo ao distinguir o que era de responsabilidade do albergue e o que n\u00e3o era<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Uma avalia\u00e7\u00e3o de uma estrela para um albergue que estava barulhento numa sexta-feira \u00e0 noite n\u00e3o \u00e9 proporcional.<\/strong> Uma avalia\u00e7\u00e3o de uma estrela por falhas reais de seguran\u00e7a ou higiene, sim.<\/li>\n<\/ul>\n<p><strong>Se o albergue estava bom, mas n\u00e3o era adequado para voc\u00ea:<\/strong><\/p>\n<p>Vale a pena refletir cuidadosamente sobre isso antes de deixar uma avalia\u00e7\u00e3o. Um albergue voltado para festas n\u00e3o est\u00e1 falhando por ser barulhento. Um albergue econ\u00f4mico b\u00e1sico n\u00e3o est\u00e1 falhando por n\u00e3o ter comodidades de spa. Avalie o albergue em rela\u00e7\u00e3o ao que foi anunciado e ao que ele realmente ofereceu, n\u00e3o em rela\u00e7\u00e3o a uma vers\u00e3o idealizada de uma estadia.<\/p>\n<p>Sua avalia\u00e7\u00e3o n\u00e3o serve apenas para punir ou recompensar um estabelecimento. Ela influencia a decis\u00e3o do pr\u00f3ximo viajante que estiver na mesma situa\u00e7\u00e3o em que voc\u00ea esteve.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276013 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large.webp\" alt=\"\" width=\"1616\" height=\"1080\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large.webp 1616w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-1024x684.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-768x513.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-1536x1027.webp 1536w\" sizes=\"auto, (max-width: 1616px) 100vw, 1616px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83c\udfc6 Como evitar isso da pr\u00f3xima vez<\/h2>\n<p>O melhor resultado de uma estadia decepcionante em um albergue \u00e9 chegar mais bem preparado para a pr\u00f3xima reserva.<\/p>\n<p><strong>O que mochileiros experientes procuram antes de reservar:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>O n\u00famero de avalia\u00e7\u00f5es \u00e9 t\u00e3o importante quanto a nota.<\/strong> Uma nota 9,5 em 12 avalia\u00e7\u00f5es \u00e9 menos confi\u00e1vel do que uma nota 8,7 em 1.200.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Leia especificamente as avalia\u00e7\u00f5es negativas. Todo albergue tem algumas. O que elas dizem? O problema \u00e9 recorrente ou isolado? A equipe responde a elas?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Verifique quando as avalia\u00e7\u00f5es mais recentes foram publicadas. Um albergue que era \u00f3timo em 2022, mas n\u00e3o recebeu nenhuma avalia\u00e7\u00e3o desde ent\u00e3o, pode ter mudado significativamente.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Analise as fotos em duas categorias: fotos profissionais e fotos dos h\u00f3spedes. A diferen\u00e7a entre elas diz algo a voc\u00ea.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Para quest\u00f5es espec\u00edficas<\/strong> (barulho, limpeza, seguran\u00e7a, ambiente social), envie uma mensagem diretamente para o albergue antes de fazer a reserva. A rapidez e a disposi\u00e7\u00e3o deles em ajudar costumam ser, por si s\u00f3, um sinal \u00fatil.<\/li>\n<\/ul>\n<p>O objetivo n\u00e3o \u00e9 ler exaustivamente todas as avalia\u00e7\u00f5es. \u00c9 dedicar cinco minutos \u00e0s informa\u00e7\u00f5es certas, em vez de n\u00e3o dedicar nenhum.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\u2705 Considera\u00e7\u00f5es finais: seguir em frente \u00e9 uma op\u00e7\u00e3o, n\u00e3o um fracasso<\/h2>\n<p>Nem todo albergue vai ser a escolha ideal. Isso \u00e9 perfeitamente normal. <strong>A capacidade de tomar uma decis\u00e3o, lidar com ela com calma e seguir para um lugar melhor \u00e9 uma das habilidades de viagem mais \u00fateis que existem.<\/strong> N\u00e3o \u00e9 reclamar. N\u00e3o \u00e9 ser dif\u00edcil. \u00c9 defender sua pr\u00f3pria experi\u00eancia em uma viagem pela qual voc\u00ea se esfor\u00e7ou tanto para realizar.<\/p>\n<p>Converse primeiro com a equipe. Pe\u00e7a para trocar de quarto antes de presumir que precisa ir embora de vez. Entenda a pol\u00edtica de cancelamento. Se for embora, fa\u00e7a isso de forma cordial e deixe uma avalia\u00e7\u00e3o sincera.<\/p>\n<p>E ent\u00e3o encontre um lugar melhor, porque o albergue que voc\u00ea realmente quer est\u00e1 quase certamente dispon\u00edvel mais adiante na rua ou a alguns filtros de dist\u00e2ncia no Hostelworld.<\/p>\n<h3 style=\"text-align: center;\">Baixe o aplicativo do Hostelworld para come\u00e7ar a reservar agora<\/h3>\n<h4><a class=\"post links post links\" href=\"https:\/\/itunes.apple.com\/us\/app\/hostelworld-hostels-hotels\/id348890820?mt=8\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-51103 aligncenter post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/2017\/01\/App-IOS-1.png\" alt=\"\" width=\"203\" height=\"60\" \/><\/a><\/h4>\n<p><a class=\"post links post links\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.hostelworld.app&#038;referrer=mat_click_id=a7e362b8d8149e63507f7d1f7184f176-20171011-8816\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-51106 aligncenter\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/2017\/01\/App-google-1.png\" alt=\"\" width=\"203\" height=\"60\" \/><\/a><\/p>\n<style>#sp-ea-1275952 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}.sp-easy-accordion-enabled .eap_section_title_1275952, body .eap_section_title_1275952 { color: #444; margin-bottom:  30px; }#sp-ea-1275952.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><h2 class=\"eap_section_title eap_section_title_1275952\">\u2753 FAQs: What To Do If You Don&#8217;t Like Your Hostel<\/h2><div id=\"sp_easy_accordion-1778506499\"><div id=\"sp-ea-1275952\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759520\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759520\" aria-controls=\"collapse12759520\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Can I get a refund if I leave a hostel early?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse12759520\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759520\"> <div class=\"ea-body\"><p>It depends on the cancellation policy attached to your booking. Free cancellation bookings allow you to cancel before a specified deadline. Non-refundable bookings don't offer a standard refund, though if the hostel misrepresented itself materially, you may have grounds for a complaint through Hostelworld or your card provider.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759521\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759521\" aria-controls=\"collapse12759521\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What should I do if my hostel is dirty or unsafe?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759521\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759521\"> <div class=\"ea-body\"><p>Raise it with staff immediately and document the problem with photos. If the hostel doesn't address it, you have grounds to request a refund or escalate to <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>customer support. Safety concerns in particular should not be tolerated, and most hostels will act quickly when they're raised directly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759522\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759522\" aria-controls=\"collapse12759522\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I ask to change rooms at a hostel?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759522\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759522\"> <div class=\"ea-body\"><p>Yes, and it's worth asking before assuming you have to leave. Different dorms within the same hostel can have very different atmospheres. A calm conversation at reception explaining what's not working often results in a room change that resolves the issue entirely.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759523\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759523\" aria-controls=\"collapse12759523\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I find a better hostel in the same city quickly?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759523\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759523\"> <div class=\"ea-body\"><p>Search <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>filtered by highest rating and sort by review count. Read recent reviews that address your specific concerns (noise, cleanliness, atmosphere). Guest photos give a more accurate picture than professional shots. Hoscars winners are a reliable shortcut to quality.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759524\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759524\" aria-controls=\"collapse12759524\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Should I leave a negative review if I didn't like a hostel?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759524\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759524\"> <div class=\"ea-body\"><p>Yes, if the hostel genuinely fell below the standard it advertised. Be specific and factual rather than general. Note whether staff tried to address issues. A review that describes specific problems helps future travellers and gives the hostel actionable feedback. A review that's disproportionate to the actual issue doesn't serve anyone well.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759525\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759525\" aria-controls=\"collapse12759525\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What if the hostel is completely different from the listing?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759525\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759525\"> <div class=\"ea-body\"><p>This is grounds for a formal complaint. Document the differences with photos, contact the hostel in writing, and if they don't resolve it, escalate to <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>customer support. Material misrepresentation (wrong location, missing advertised facilities, significantly different rooms) is a legitimate basis for a refund even outside the standard cancellation window.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759526\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759526\" aria-controls=\"collapse12759526\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it rude to leave a hostel early?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759526\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759526\"> <div class=\"ea-body\"><p>No. Inform reception you're checking out, return any keys or cards, collect your belongings, and settle any outstanding charges. Hostels understand that not every stay works out. What matters is how you handle it, not whether you leave early.<\/p><\/div><\/div><\/div><script type=\"application\/ld+json\">{ \"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"@id\": \"sp-ea-schema-1275952-6acc9c6256005\", \"mainEntity\": [{ \"@type\": \"Question\", \"name\": \"Can I get a refund if I leave a hostel early?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"It depends on the cancellation policy attached to your booking. Free cancellation bookings allow you to cancel before a specified deadline. Non-refundable bookings don't offer a standard refund, though if the hostel misrepresented itself materially, you may have grounds for a complaint through Hostelworld or your card provider.\" } },{ \"@type\": \"Question\", \"name\": \"What should I do if my hostel is dirty or unsafe?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Raise it with staff immediately and document the problem with photos. If the hostel doesn't address it, you have grounds to request a refund or escalate to<strong>Hostelworld<\/strong>customer support. Safety concerns in particular should not be tolerated, and most hostels will act quickly when they're raised directly.\" } },{ \"@type\": \"Question\", \"name\": \"Can I ask to change rooms at a hostel?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Yes, and it's worth asking before assuming you have to leave. Different dorms within the same hostel can have very different atmospheres. A calm conversation at reception explaining what's not working often results in a room change that resolves the issue entirely.\" } },{ \"@type\": \"Question\", \"name\": \"How do I find a better hostel in the same city quickly?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Search<strong>Hostelworld<\/strong>filtered by highest rating and sort by review count. Read recent reviews that address your specific concerns (noise, cleanliness, atmosphere). Guest photos give a more accurate picture than professional shots. Hoscars winners are a reliable shortcut to quality.\" } },{ \"@type\": \"Question\", \"name\": \"Should I leave a negative review if I didn&#039;t like a hostel?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Yes, if the hostel genuinely fell below the standard it advertised. Be specific and factual rather than general. Note whether staff tried to address issues. A review that describes specific problems helps future travellers and gives the hostel actionable feedback. A review that's disproportionate to the actual issue doesn't serve anyone well.\" } },{ \"@type\": \"Question\", \"name\": \"What if the hostel is completely different from the listing?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"This is grounds for a formal complaint. Document the differences with photos, contact the hostel in writing, and if they don't resolve it, escalate to<strong>Hostelworld<\/strong>customer support. Material misrepresentation (wrong location, missing advertised facilities, significantly different rooms) is a legitimate basis for a refund even outside the standard cancellation window.\" } },{ \"@type\": \"Question\", \"name\": \"Is it rude to leave a hostel early?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"No. Inform reception you're checking out, return any keys or cards, collect your belongings, and settle any outstanding charges. Hostels understand that not every stay works out. What matters is how you handle it, not whether you leave early.\" } }] }<\/script><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":200,"featured_media":1276008,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"hw_hurry":"","hw_related":"[{\"id\":1300545,\"score\":0.78700000000000003286260152890463359653949737548828125,\"hook\":\"\"},{\"id\":1285945,\"score\":0.75529999999999997140065488565596751868724822998046875,\"hook\":\"\"},{\"id\":85427,\"score\":0.7118999999999999772626324556767940521240234375,\"hook\":\"\"},{\"id\":1286153,\"score\":0.70450000000000001509903313490212894976139068603515625,\"hook\":\"\"},{\"id\":233150,\"score\":0.697599999999999997868371792719699442386627197265625,\"hook\":\"\"},{\"id\":1286151,\"score\":0.6935000000000000053290705182007513940334320068359375,\"hook\":\"\"}]","footnotes":""},"categories":[25],"tags":[],"class_list":["post-1285977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-pt","wpbf-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O que fazer se voc\u00ea n\u00e3o gostar do seu albergue<\/title>\n<meta name=\"description\" content=\"N\u00e3o sofra em sil\u00eancio. Veja aqui o que fazer se voc\u00ea n\u00e3o gostar do seu albergue: desde conversar com a equipe at\u00e9 conseguir um reembolso e seguir em frente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hostelworld.com\/blog\/br\/o-que-fazer-se-voc\u00ea-n\u00e3o-gostar-do-seu-albergue-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que fazer se voc\u00ea n\u00e3o gostar do seu albergue\" \/>\n<meta property=\"og:description\" content=\"N\u00e3o sofra em sil\u00eancio. 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