{"id":1293110,"date":"2026-05-14T10:05:52","date_gmt":"2026-05-14T10:05:52","guid":{"rendered":"https:\/\/www.hostelworld.com\/blog\/what-to-do-if-you-dont-like-your-hostel-2\/"},"modified":"2026-07-13T14:20:40","modified_gmt":"2026-07-13T14:20:40","slug":"o-que-fazer-se-n%c3%a3o-gostares-do-teu-hostel-2","status":"publish","type":"post","link":"https:\/\/www.hostelworld.com\/blog\/pt\/o-que-fazer-se-n%c3%a3o-gostares-do-teu-hostel-2\/","title":{"rendered":"O que fazer se n\u00e3o gostares do teu albergue"},"content":{"rendered":"<p>Acontece. Chegas a um albergue que parecia perfeitamente aceit\u00e1vel no an\u00fancio, fazes o check-in, d\u00e1s uma vista de olhos e sentes o cora\u00e7\u00e3o afundar-se um pouco. As fotos foram claramente tiradas com uma lente que amplia o espa\u00e7o em 40%. A \u00abatmosfera social\u00bb mencionada na descri\u00e7\u00e3o acaba por significar um corredor que cheira ao grupo da noite anterior. A casa de banho j\u00e1 viu dias melhores. O dormit\u00f3rio tem doze camas, quando o an\u00fancio dizia oito.<\/p>\n<p>\u00c0s vezes, um albergue simplesmente n\u00e3o \u00e9 o que esperavas. \u00c0s vezes, est\u00e1 genuinamente abaixo do padr\u00e3o que anunciava. \u00c0s vezes, \u00e9 bom objetivamente, mas simplesmente n\u00e3o \u00e9 adequado para ti nesta fase espec\u00edfica da viagem.<\/p>\n<p><strong>Seja qual for a raz\u00e3o, tens mais op\u00e7\u00f5es do que a maioria das pessoas imagina.<\/strong> N\u00e3o tens de ficar num s\u00edtio onde n\u00e3o te sentes bem. N\u00e3o tens de suportar silenciosamente uma m\u00e1 experi\u00eancia. E n\u00e3o tens de perder totalmente a tua reserva se quiseres seguir em frente.<\/p>\n<p>Este guia abrange tudo: como avaliar se o problema tem solu\u00e7\u00e3o, como falar com os funcion\u00e1rios do albergue sobre as quest\u00f5es, como sair se for necess\u00e1rio, como lidar com reembolsos e pol\u00edticas de cancelamento e como encontrar rapidamente um local melhor quando j\u00e1 estiveres na cidade.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276006 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Poolside-1-Puri-Garden-Ubud-Indonesia-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83e\udd14 Primeiro: Descobre qual \u00e9 o verdadeiro problema<\/h2>\n<p>Antes de mais nada, vale a pena ser honesto contigo mesmo sobre aquilo com que est\u00e1s a lidar. H\u00e1 uma diferen\u00e7a entre um hostel que tem um problema genu\u00edno e um hostel que \u00e9 simplesmente diferente do que imaginavas.<\/p>\n<p><strong>Problemas genu\u00ednos que justificam uma a\u00e7\u00e3o:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Limpeza abaixo de qualquer padr\u00e3o razo\u00e1vel (sujidade vis\u00edvel, bolor, infesta\u00e7\u00f5es)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Problemas de seguran\u00e7a (fechaduras avariadas, falta de espa\u00e7o de arruma\u00e7\u00e3o seguro, instala\u00e7\u00f5es el\u00e9tricas inseguras)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ru\u00eddo que impossibilita o sono de forma cont\u00ednua, e n\u00e3o apenas numa noite barulhenta<\/li>\n<li class=\"whitespace-normal break-words pl-2\">O albergue apresentou informa\u00e7\u00f5es significativamente falsas no an\u00fancio (localiza\u00e7\u00e3o errada, falta de comodidades prometidas)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ass\u00e9dio ou comportamento por parte do pessoal ou de outros h\u00f3spedes que ultrapasse os limites<\/li>\n<\/ul>\n<p><strong>Aspetos que podem apenas necessitar de um ajuste:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">O ambiente n\u00e3o \u00e9 o que esperavas<\/li>\n<li class=\"whitespace-normal break-words pl-2\">O dormit\u00f3rio \u00e9 maior do que desejavas<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A \u00e1rea comum \u00e9 demasiado barulhenta para o estado de esp\u00edrito em que te encontras neste momento<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Est\u00e1s cansado e tudo parece pior do que realmente \u00e9<\/li>\n<\/ul>\n<p>N\u00e3o h\u00e1 motivo para vergonha em nenhuma das duas situa\u00e7\u00f5es. Mas a resposta \u00e9 diferente. Problemas reais exigem a\u00e7\u00e3o. Uma incompatibilidade de ambiente pode exigir uma conversa honesta contigo mesmo, mais do que com o hostel.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\"><p><strong>D\u00e1-lhe uma noite antes de tomares uma decis\u00e3o definitiva<\/strong>, a menos que a seguran\u00e7a seja uma preocupa\u00e7\u00e3o. Chegar cansado e desorientado faz com que tudo pare\u00e7a pior do que realmente \u00e9. Uma boa noite de sono e um caf\u00e9 da manh\u00e3 mudam significativamente a forma como se percebe um lugar.<\/p><\/blockquote>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276007 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GRAND-HOSTEL-LDK-OSAKA-SHINSAIBASHI-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udde3\ufe0f Fala primeiro com a equipa<\/h2>\n<p>Se houver um problema espec\u00edfico com o teu quarto, a tua cama ou as instala\u00e7\u00f5es, o primeiro passo mais eficaz \u00e9 falar diretamente com a equipa do albergue. <strong>A maioria dos funcion\u00e1rios dos albergues quer genuinamente que os h\u00f3spedes tenham uma boa experi\u00eancia<\/strong> e, muitas vezes, consegue resolver os problemas mais rapidamente do que esperarias.<\/p>\n<p>O que vale a pena mencionar:<\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Um cacifo avariado ou um local de armazenamento com seguran\u00e7a insuficiente<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um beliche desconfort\u00e1vel ou danificado<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um quarto com mau cheiro ou que n\u00e3o tenha sido devidamente limpo<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Ru\u00eddo proveniente de uma fonte espec\u00edfica que possa ser resolvido<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Uma comodidade que faltava e que estava indicada na reserva<\/li>\n<\/ul>\n<p>Quando abordar o assunto, seja espec\u00edfico e mantenha a calma. \u00abO cacifo do meu beliche n\u00e3o fecha e sinto-me desconfort\u00e1vel por deixar a minha mala desprotegida\u00bb tem mais hip\u00f3teses de obter uma solu\u00e7\u00e3o do que uma reclama\u00e7\u00e3o gen\u00e9rica sobre o quarto. D\u00ea-lhes a oportunidade de resolver o problema antes de assumir que n\u00e3o o far\u00e3o.<\/p>\n<p><strong>Pede para mudar de quarto ou de beliche se o teu n\u00e3o estiver a dar certo.<\/strong> Os hostels t\u00eam frequentemente disponibilidade em diferentes dormit\u00f3rios, e mudar para um quarto diferente ou para um piso mais silencioso pode mudar completamente a experi\u00eancia sem teres de sair do hostel.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276008 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp\" alt=\"\" width=\"2500\" height=\"1711\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-300x205.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-1024x701.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-768x526.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-1536x1051.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Dorm-Female-Auberge-Bishop-Canada-Montreal-Large-2048x1402.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udd04 Mudan\u00e7a de quartos ou dormit\u00f3rios<\/h2>\n<p>Esta \u00e9 a op\u00e7\u00e3o que a maioria das pessoas nem pensa em pedir, e que resolve uma parte significativa da insatisfa\u00e7\u00e3o com o albergue com muito pouca complica\u00e7\u00e3o.<\/p>\n<p>Dormit\u00f3rios diferentes dentro do mesmo albergue podem parecer lugares completamente distintos. Um quarto virado para a rua pode ser barulhento, enquanto o quarto virado para o p\u00e1tio \u00e9 silencioso. Um dormit\u00f3rio misto de doze camas pode ser ca\u00f3tico, enquanto o de seis camas \u00e9 tranquilo. Um quarto junto \u00e0 casa de banho comum pode cheirar mal; o que fica no fim do corredor pode n\u00e3o cheirar.<\/p>\n<p><strong>Como pedir uma mudan\u00e7a de quarto:<\/strong><\/p>\n<p>Dirija-se \u00e0 rece\u00e7\u00e3o, explique calmamente o problema com o seu quarto atual e pergunte se h\u00e1 outro quarto dispon\u00edvel. N\u00e3o precisa de uma justifica\u00e7\u00e3o elaborada. \u00abEstou a achar o n\u00edvel de ru\u00eddo dif\u00edcil no meu dormit\u00f3rio atual, h\u00e1 algum quarto mais silencioso dispon\u00edvel?\u00bb \u00e9 suficiente.<\/p>\n<p>Os hostels querem boas avalia\u00e7\u00f5es. H\u00f3spedes insatisfeitos que ficam e se ressentem geram resultados piores para todos do que os h\u00f3spedes que s\u00e3o transferidos para um quarto melhor e partem satisfeitos. A maioria dos funcion\u00e1rios est\u00e1 genuinamente disposta a ajudar, se lhes pedires.<\/p>\n<p>Se quiseres mais privacidade, pergunta se o albergue tem quartos privados dispon\u00edveis e qual \u00e9 a diferen\u00e7a de pre\u00e7o. Mudar para um quarto privado \u00e9 muitas vezes mais barato do que mudar para um albergue completamente diferente, quando se tem em conta o custo e o inc\u00f3modo de fazer uma nova reserva.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udccb Compreender a sua pol\u00edtica de cancelamento<\/h2>\n<p>Se falar com a equipa n\u00e3o tiver resolvido a situa\u00e7\u00e3o e quiseres partir, o pr\u00f3ximo passo \u00e9 compreender o que a tua reserva permite. <strong>As pol\u00edticas de cancelamento variam significativamente<\/strong>, e conhecer a tua antes de tomares qualquer decis\u00e3o poupa dinheiro e evita surpresas.<\/p>\n<p><strong>Como verificar a tua pol\u00edtica de cancelamento:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Encontra-se no e-mail original de confirma\u00e7\u00e3o da reserva da Hostelworld<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Tamb\u00e9m est\u00e1 vis\u00edvel na aplica\u00e7\u00e3o da Hostelworld, na sec\u00e7\u00e3o das suas reservas<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A ficha do hostel na Hostelworld apresenta a pol\u00edtica de forma clara na p\u00e1gina de reserva<\/li>\n<\/ul>\n<p><strong>Tipos de pol\u00edtica comuns:<\/strong><\/p>\n<div class=\"overflow-x-auto w-full px-2 mb-6\">\n<table class=\"min-w-full border-collapse text-sm leading-[1.7] whitespace-normal\">\n<thead class=\"text-left\">\n<tr>\n<th class=\"text-text-100 border-b-0.5 border-border-300\/60 py-2 pr-4 align-top font-bold\" scope=\"col\">Tipo de pol\u00edtica<\/th>\n<th class=\"text-text-100 border-b-0.5 border-border-300\/60 py-2 pr-4 align-top font-bold\" scope=\"col\">O que significa<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Cancelamento gratuito<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Cancele antes do prazo indicado e n\u00e3o pague nada<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>N\u00e3o reembols\u00e1vel<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">O custo da reserva \u00e9 cobrado independentemente do cancelamento<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>Reembolso parcial<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">Uma parte da reserva \u00e9 reembolsada se o cancelamento for efetuado antes do prazo<\/td>\n<\/tr>\n<tr>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\"><strong>A primeira noite n\u00e3o \u00e9 reembols\u00e1vel<\/strong><\/td>\n<td class=\"border-b-0.5 border-border-300\/30 py-2 pr-4 align-top\">A primeira noite \u00e9 cobrada, o restante \u00e9 reembols\u00e1vel<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>O pormenor temporal fundamental:<\/strong> as pol\u00edticas de cancelamento gratuito exigem normalmente que o cancelamento seja efetuado um determinado n\u00famero de horas ou dias antes do check-in, e n\u00e3o antes do check-out. Se j\u00e1 chegou e fez o check-in, o prazo de cancelamento pode j\u00e1 ter expirado, independentemente do tipo de pol\u00edtica.<\/p>\n<p>Se estiver dentro do prazo de cancelamento gratuito, cancele atrav\u00e9s da Hostelworld e saia. Se estiver fora desse prazo, continue a ler.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/social-features\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276009 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/GettyImages-1555725251-Large-1-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udcac Solicitar um reembolso ou uma resolu\u00e7\u00e3o<\/h2>\n<p>Se o hostel tiver apresentado informa\u00e7\u00f5es significativamente falsas sobre si pr\u00f3prio ou tiver um problema genu\u00edno e n\u00e3o resolvido, tem motivos para solicitar um reembolso, mesmo fora do prazo de cancelamento padr\u00e3o. Isto \u00e9 diferente de simplesmente n\u00e3o gostar do local.<\/p>\n<p><strong>O que conta como motivo para uma reclama\u00e7\u00e3o:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">O hostel \u00e9 substancialmente diferente do que foi anunciado (localiza\u00e7\u00e3o diferente, falta de comodidades que estavam listadas, quarto significativamente diferente do mostrado)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A limpeza est\u00e1 abaixo de qualquer padr\u00e3o razo\u00e1vel e o albergue recusou-se a resolver o problema<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Problemas de seguran\u00e7a que o albergue n\u00e3o conseguiu resolver<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Um erro na reserva ou sobrelota\u00e7\u00e3o que resultou em n\u00e3o ter a acomoda\u00e7\u00e3o pela qual pagou<\/li>\n<\/ul>\n<p><strong>Como proceder:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Documente o problema com fotografias antes de sair<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Solicite uma resolu\u00e7\u00e3o diretamente ao hostel, por escrito (e-mail ou <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\">mensagem<strong>na Hostelworld<\/strong> <\/a>)<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Se o albergue se recusar a ajudar, contacte o apoio ao cliente da Hostelworld atrav\u00e9s da aplica\u00e7\u00e3o ou do site<\/li>\n<li class=\"whitespace-normal break-words pl-2\">A entidade emissora do seu cart\u00e3o de cr\u00e9dito tamb\u00e9m oferece prote\u00e7\u00e3o contra estornos para servi\u00e7os n\u00e3o prestados conforme descrito<\/li>\n<\/ul>\n<p>Seja objetivo e espec\u00edfico em qualquer reclama\u00e7\u00e3o. \u00abA casa de banho estava suja e tenho fotos\u00bb \u00e9 uma argumenta\u00e7\u00e3o mais forte do que \u00abn\u00e3o era o que eu esperava\u00bb. A Hostelworld leva a s\u00e9rio as reclama\u00e7\u00f5es genu\u00ednas e disp\u00f5e de um processo de resolu\u00e7\u00e3o de lit\u00edgios.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276010 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/Los-Patios-Medellin-Large-1-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<p>\n\t\t\t\t<a\n\t\t\t\t\tid=\"cta_buttons\"\n\t\t\t\t\thref=\"https:\/\/www.hostelworld.com\/hostels\/\"\n\t\t\t\t\tclass=\"button orange\"\n\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\tstyle=\"text-color: #FFF; font-size: 16px; text-decoration: none;\"\n\t\t\t\t>\n\t\t\t\t\t<span>Reserve j\u00e1 o seu albergue<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udd0d Encontrar rapidamente um albergue melhor<\/h2>\n<p>Decidiste mudar-te. Agora precisas de um s\u00edtio para onde ir, de prefer\u00eancia sem acabares na mesma situa\u00e7\u00e3o.<\/p>\n<p><strong>Como encontrar rapidamente um hostel melhor na mesma cidade:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Pesquise <a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><strong>no Hostelworld<\/strong> filtrando <\/a>pelos melhores ratings. Na maioria das cidades, os alojamentos com melhor classifica\u00e7\u00e3o s\u00e3o muito diferentes da experi\u00eancia m\u00e9dia, e <strong>um hostel com uma classifica\u00e7\u00e3o de 9,0 ou superior e 500 avalia\u00e7\u00f5es \u00e9 um indicador fi\u00e1vel<\/strong> de qualidade consistente.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Leia as avalia\u00e7\u00f5es recentes, n\u00e3o apenas a classifica\u00e7\u00e3o. Procure avalia\u00e7\u00f5es dos \u00faltimos tr\u00eas meses. Um hostel pode mudar rapidamente, para melhor ou para pior.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Presta aten\u00e7\u00e3o especialmente aos coment\u00e1rios que mencionam os aspetos que te incomodaram no hostel anterior. Se o ru\u00eddo foi o problema, procura coment\u00e1rios que mencionem o sil\u00eancio. Se a limpeza foi o problema, procura coment\u00e1rios que a elogiem especificamente.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Analise as fotos com um olhar cr\u00edtico. As fotos profissionais dos an\u00fancios s\u00e3o tiradas no melhor \u00e2ngulo e com a melhor ilumina\u00e7\u00e3o. Leia as avalia\u00e7\u00f5es juntamente com as fotos para ter uma ideia mais realista de como o local realmente se apresenta no dia a dia.<\/li>\n<\/ul>\n<p>Para reservas no pr\u00f3prio dia, filtra por cancelamento gratuito ou disponibilidade imediata. Muitos hostels t\u00eam disponibilidade no pr\u00f3prio dia, especialmente fora da \u00e9poca alta.<\/p>\n<blockquote class=\"ml-2 border-l-4 border-border-300\/10 pl-4 text-text-300\"><p><strong>Os <a href=\"https:\/\/global.hostelworld.com\/hoscars\" target=\"_blank\" rel=\"noopener\" class=\"post links\">Hoscars<\/a> (os pr\u00e9mios anuais da Hostelworld) s\u00e3o um atalho \u00fatil.<\/strong> Qualquer albergue que tenha ganho ou sido nomeado para um HOSCAR foi avaliado de forma independente quanto \u00e0 qualidade. Pesquisar os vencedores dos HOSCAR na cidade de destino revela quase sempre excelentes op\u00e7\u00f5es.<\/p><\/blockquote>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276012 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large.webp\" alt=\"\" width=\"2500\" height=\"1667\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large.webp 2500w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-1024x683.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-768x512.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-1536x1024.webp 1536w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSCF0010-PARS-Teatro-Barcelona-Spain-Large-2048x1366.webp 2048w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83d\udeaa Como sair com eleg\u00e2ncia<\/h2>\n<p>Sair de um hostel \u00e9 algo normal. Os hostels compreendem que nem todas as estadias correm bem. Mas a forma como se vai embora \u00e9 importante, tanto para o hostel como para a sua pr\u00f3pria experi\u00eancia da situa\u00e7\u00e3o.<\/p>\n<p><strong>Os passos pr\u00e1ticos:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Informe a rece\u00e7\u00e3o de que vai fazer o check-out, mesmo que seja mais cedo do que o planeado. N\u00e3o desapare\u00e7a sem mais nem menos.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Devolva todas as chaves, chaves de cacifo ou cart\u00f5es de acesso<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Recolha todos os seus pertences, incluindo tudo o que esteja guardado nos cacifos ou no cofre do albergue<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Se tiver enfrentado algum problema real, mencione-o com calma \u00e0 sa\u00edda. Isto d\u00e1 ao albergue a oportunidade de resolver a situa\u00e7\u00e3o para futuros h\u00f3spedes.<\/li>\n<\/ul>\n<p><strong>O que n\u00e3o fazer:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">N\u00e3o deixes uma avalia\u00e7\u00e3o negativa sem dar primeiro ao albergue a oportunidade de resolver o problema<\/li>\n<li class=\"whitespace-normal break-words pl-2\">N\u00e3o envolvas outros h\u00f3spedes na tua reclama\u00e7\u00e3o na sala comum. O ambiente num albergue \u00e9 delicado e as outras pessoas est\u00e3o a viver a sua pr\u00f3pria experi\u00eancia.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">N\u00e3o saia sem liquidar quaisquer encargos pendentes<\/li>\n<\/ul>\n<p>Se foste bem tratado pela equipa, apesar da situa\u00e7\u00e3o, um pequeno reconhecimento disso faz toda a diferen\u00e7a. A maioria dos funcion\u00e1rios dos hostels esfor\u00e7a-se genuinamente. As decis\u00f5es relativas ao edif\u00edcio e aos pre\u00e7os raramente lhes competem.<\/p>\n<p><a href=\"https:\/\/www.hostelworld.com\/social-features\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276011 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large.webp\" alt=\"\" width=\"1670\" height=\"2500\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large.webp 1670w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-200x300.webp 200w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-684x1024.webp 684w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-768x1150.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-1026x1536.webp 1026w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/BBC-film-still-Large-1368x2048.webp 1368w\" sizes=\"auto, (max-width: 1670px) 100vw, 1670px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\u2b50 Deixar uma avalia\u00e7\u00e3o honesta<\/h2>\n<p>As avalia\u00e7\u00f5es no <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><strong>Hostelworld<\/strong> s\u00e3o <\/a>uma das coisas mais importantes com que um viajante pode contribuir para a comunidade. Uma avalia\u00e7\u00e3o ponderada e honesta ajuda os futuros viajantes a tomarem melhores decis\u00f5es e ajuda os bons hostels a obterem o reconhecimento que merecem.<\/p>\n<p><strong>Se o hostel estiver genuinamente abaixo do padr\u00e3o:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\">Deixe uma avalia\u00e7\u00e3o que descreva os problemas espec\u00edficos com base em factos<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Indique se a equipa tentou resolver os problemas ou n\u00e3o<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Seja justo ao distinguir o que era da responsabilidade do albergue e o que n\u00e3o era<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Uma avalia\u00e7\u00e3o de uma estrela para um hostel que estava barulhento numa sexta-feira \u00e0 noite n\u00e3o \u00e9 proporcionada.<\/strong> Uma avalia\u00e7\u00e3o de uma estrela por falhas genu\u00ednas de seguran\u00e7a ou higiene, sim.<\/li>\n<\/ul>\n<p><strong>Se o albergue estava bem, mas n\u00e3o era adequado para si:<\/strong><\/p>\n<p>Vale a pena refletir cuidadosamente sobre isto antes de deixar uma avalia\u00e7\u00e3o. Um albergue festivo n\u00e3o est\u00e1 a falhar por ser barulhento. Um albergue econ\u00f3mico b\u00e1sico n\u00e3o est\u00e1 a falhar por n\u00e3o ter comodidades de spa. Avalie o albergue em rela\u00e7\u00e3o ao que foi anunciado e ao que foi efetivamente oferecido, e n\u00e3o em rela\u00e7\u00e3o a uma vers\u00e3o idealizada de uma estadia.<\/p>\n<p>A sua avalia\u00e7\u00e3o n\u00e3o serve apenas para punir ou recompensar um neg\u00f3cio. Ela influencia a decis\u00e3o do pr\u00f3ximo viajante que se encontrar na mesma situa\u00e7\u00e3o em que voc\u00ea esteve.<\/p>\n<p><a href=\"http:\/\/hostelworld.com\/hostels\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-1276013 post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large.webp\" alt=\"\" width=\"1616\" height=\"1080\" srcset=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large.webp 1616w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-300x200.webp 300w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-1024x684.webp 1024w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-768x513.webp 768w, https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/DSC00975_Generator_Paris-Large-1536x1027.webp 1536w\" sizes=\"auto, (max-width: 1616px) 100vw, 1616px\" \/><\/a><\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\ud83c\udfc6 Como evitar isto da pr\u00f3xima vez<\/h2>\n<p>O melhor resultado de uma estadia decepcionante num hostel \u00e9 chegar mais bem preparado para a pr\u00f3xima reserva.<\/p>\n<p><strong>O que os mochileiros experientes procuram antes de reservar:<\/strong><\/p>\n<ul class=\"[li_&#038;]:mb-0 [li_&#038;]:mt-1 [li_&#038;]:gap-1 [&#038;:not(:last-child)_ul]:pb-1 [&#038;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\">\n<li class=\"whitespace-normal break-words pl-2\"><strong>O n\u00famero de avalia\u00e7\u00f5es \u00e9 t\u00e3o importante quanto a classifica\u00e7\u00e3o.<\/strong> Uma classifica\u00e7\u00e3o de 9,5 com base em 12 avalia\u00e7\u00f5es \u00e9 menos fi\u00e1vel do que uma de 8,7 com base em 1 200.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">L\u00ea os coment\u00e1rios negativos com aten\u00e7\u00e3o. Todos os hostels t\u00eam alguns. O que dizem? O problema \u00e9 recorrente ou isolado? A equipa responde a esses coment\u00e1rios?<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Verifique quando foram publicadas as avalia\u00e7\u00f5es mais recentes. Um hostel que era \u00f3timo em 2022, mas que n\u00e3o tem nenhuma avalia\u00e7\u00e3o desde ent\u00e3o, pode ter mudado significativamente.<\/li>\n<li class=\"whitespace-normal break-words pl-2\">Analise as fotos em duas categorias: fotos profissionais e fotos dos h\u00f3spedes. A diferen\u00e7a entre elas diz-lhe algo.<\/li>\n<li class=\"whitespace-normal break-words pl-2\"><strong>Para quest\u00f5es espec\u00edficas<\/strong> (ru\u00eddo, limpeza, seguran\u00e7a, ambiente social), envie uma mensagem diretamente ao hostel antes de reservar. A rapidez da resposta e a disponibilidade para ajudar s\u00e3o, muitas vezes, um sinal \u00fatil por si s\u00f3.<\/li>\n<\/ul>\n<p>O objetivo n\u00e3o \u00e9 ler exaustivamente todas as avalia\u00e7\u00f5es. \u00c9 dedicar cinco minutos \u00e0s informa\u00e7\u00f5es certas, em vez de n\u00e3o dedicar nenhum.<\/p>\n<h2 class=\"text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold\">\u2705 Considera\u00e7\u00f5es finais: seguir em frente \u00e9 uma op\u00e7\u00e3o, n\u00e3o um fracasso<\/h2>\n<p>Nem todos os hostels v\u00e3o ser a escolha ideal. E isso \u00e9 perfeitamente normal. <strong>A capacidade de tomar uma decis\u00e3o, lidar com ela com calma e seguir para um s\u00edtio melhor \u00e9 uma das compet\u00eancias de viagem mais \u00fateis que existem.<\/strong> N\u00e3o \u00e9 reclamar. N\u00e3o \u00e9 ser dif\u00edcil. \u00c9 defender a tua pr\u00f3pria experi\u00eancia numa viagem pela qual te esfor\u00e7aste tanto para realizar.<\/p>\n<p>Fale primeiro com a equipa. Pe\u00e7a para mudar de quarto antes de assumir que precisa de sair definitivamente. Compreenda a pol\u00edtica de cancelamento. Se decidir sair, fa\u00e7a-o de forma cordial e deixe uma avalia\u00e7\u00e3o honesta.<\/p>\n<p>E depois encontre um s\u00edtio melhor, porque o hostel que realmente quer est\u00e1 quase de certeza dispon\u00edvel mais \u00e0 frente na rua, ou a alguns filtros de dist\u00e2ncia no Hostelworld.<\/p>\n<h3 style=\"text-align: center;\">Descarrega a aplica\u00e7\u00e3o do Hostelworld para come\u00e7ares a reservar agora<\/h3>\n<h4><a class=\"post links post links\" href=\"https:\/\/itunes.apple.com\/us\/app\/hostelworld-hostels-hotels\/id348890820?mt=8\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-51103 aligncenter post links\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/2017\/01\/App-IOS-1.png\" alt=\"\" width=\"203\" height=\"60\" \/><\/a><\/h4>\n<p><a class=\"post links post links\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.hostelworld.app&#038;referrer=mat_click_id=a7e362b8d8149e63507f7d1f7184f176-20171011-8816\" target=\"_blank\" rel=\"noopener\" class=\"post links\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-51106 aligncenter\" src=\"https:\/\/www.hostelworld.com\/blog\/wp-content\/uploads\/2017\/01\/App-google-1.png\" alt=\"\" width=\"203\" height=\"60\" \/><\/a><\/p>\n<style>#sp-ea-1275952 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}.sp-easy-accordion-enabled .eap_section_title_1275952, body .eap_section_title_1275952 { color: #444; margin-bottom:  30px; }#sp-ea-1275952.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1275952.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><h2 class=\"eap_section_title eap_section_title_1275952\">\u2753 FAQs: What To Do If You Don&#8217;t Like Your Hostel<\/h2><div id=\"sp_easy_accordion-1778506499\"><div id=\"sp-ea-1275952\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759520\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759520\" aria-controls=\"collapse12759520\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> Can I get a refund if I leave a hostel early?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse12759520\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759520\"> <div class=\"ea-body\"><p>It depends on the cancellation policy attached to your booking. Free cancellation bookings allow you to cancel before a specified deadline. Non-refundable bookings don't offer a standard refund, though if the hostel misrepresented itself materially, you may have grounds for a complaint through Hostelworld or your card provider.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759521\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759521\" aria-controls=\"collapse12759521\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What should I do if my hostel is dirty or unsafe?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759521\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759521\"> <div class=\"ea-body\"><p>Raise it with staff immediately and document the problem with photos. If the hostel doesn't address it, you have grounds to request a refund or escalate to <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>customer support. Safety concerns in particular should not be tolerated, and most hostels will act quickly when they're raised directly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759522\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759522\" aria-controls=\"collapse12759522\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I ask to change rooms at a hostel?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759522\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759522\"> <div class=\"ea-body\"><p>Yes, and it's worth asking before assuming you have to leave. Different dorms within the same hostel can have very different atmospheres. A calm conversation at reception explaining what's not working often results in a room change that resolves the issue entirely.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759523\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759523\" aria-controls=\"collapse12759523\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I find a better hostel in the same city quickly?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759523\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759523\"> <div class=\"ea-body\"><p>Search <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>filtered by highest rating and sort by review count. Read recent reviews that address your specific concerns (noise, cleanliness, atmosphere). Guest photos give a more accurate picture than professional shots. Hoscars winners are a reliable shortcut to quality.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759524\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759524\" aria-controls=\"collapse12759524\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Should I leave a negative review if I didn't like a hostel?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759524\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759524\"> <div class=\"ea-body\"><p>Yes, if the hostel genuinely fell below the standard it advertised. Be specific and factual rather than general. Note whether staff tried to address issues. A review that describes specific problems helps future travellers and gives the hostel actionable feedback. A review that's disproportionate to the actual issue doesn't serve anyone well.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759525\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759525\" aria-controls=\"collapse12759525\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What if the hostel is completely different from the listing?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759525\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759525\"> <div class=\"ea-body\"><p>This is grounds for a formal complaint. Document the differences with photos, contact the hostel in writing, and if they don't resolve it, escalate to <a href=\"http:\/\/hostelworld.com\" target=\"_blank\" rel=\"noopener\"><strong>Hostelworld<\/strong> <\/a>customer support. Material misrepresentation (wrong location, missing advertised facilities, significantly different rooms) is a legitimate basis for a refund even outside the standard cancellation window.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-12759526\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse12759526\" aria-controls=\"collapse12759526\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it rude to leave a hostel early?<\/a><\/h3><div class=\"sp-collapse spcollapse \" id=\"collapse12759526\" data-parent=\"#sp-ea-1275952\" role=\"region\" aria-labelledby=\"ea-header-12759526\"> <div class=\"ea-body\"><p>No. Inform reception you're checking out, return any keys or cards, collect your belongings, and settle any outstanding charges. Hostels understand that not every stay works out. What matters is how you handle it, not whether you leave early.<\/p><\/div><\/div><\/div><script type=\"application\/ld+json\">{ \"@context\": \"https:\/\/schema.org\", \"@type\": \"FAQPage\", \"@id\": \"sp-ea-schema-1275952-6a84f6b718e58\", \"mainEntity\": [{ \"@type\": \"Question\", \"name\": \"Can I get a refund if I leave a hostel early?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"It depends on the cancellation policy attached to your booking. Free cancellation bookings allow you to cancel before a specified deadline. Non-refundable bookings don't offer a standard refund, though if the hostel misrepresented itself materially, you may have grounds for a complaint through Hostelworld or your card provider.\" } },{ \"@type\": \"Question\", \"name\": \"What should I do if my hostel is dirty or unsafe?\", \"acceptedAnswer\": { \"@type\": \"Answer\", \"text\": \"Raise it with staff immediately and document the problem with photos. 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A \u00abatmosfera social\u00bb mencionada na descri\u00e7\u00e3o acaba por significar um corredor que cheira ao grupo&#8230;<\/p>\n","protected":false},"author":200,"featured_media":1276008,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18264],"tags":[],"class_list":["post-1293110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-pt-pt","wpbf-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>O que fazer se n\u00e3o gostares do teu albergue<\/title>\n<meta name=\"description\" content=\"N\u00e3o sofra em sil\u00eancio. Eis o que deve fazer se n\u00e3o gostar do seu hostel, desde falar com os funcion\u00e1rios at\u00e9 obter um reembolso e seguir em frente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hostelworld.com\/blog\/pt\/o-que-fazer-se-n\u00e3o-gostares-do-teu-hostel-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O que fazer se n\u00e3o gostares do teu albergue\" \/>\n<meta property=\"og:description\" content=\"N\u00e3o sofra em sil\u00eancio. 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