{"id":248419,"date":"2017-05-18T16:50:14","date_gmt":"2017-05-18T16:50:14","guid":{"rendered":"https:\/\/www.hostelworld.com\/blog\/our-review-process-2\/"},"modified":"2023-11-13T16:43:28","modified_gmt":"2023-11-13T16:43:28","slug":"n%c3%a1%c5%a1-proces-p%c5%99ezkoum%c3%a1n%c3%ad","status":"publish","type":"post","link":"https:\/\/www.hostelworld.com\/blog\/cs\/n%c3%a1%c5%a1-proces-p%c5%99ezkoum%c3%a1n%c3%ad\/","title":{"rendered":"N\u00e1\u0161 proces p\u0159ezkoum\u00e1n\u00ed"},"content":{"rendered":"

P\u0159ezkum pokyn\u016f a hl\u00e1\u0161en\u00ed incident\u016f<\/u><\/strong><\/h2>\n

Bezpe\u010dnost na\u0161ich z\u00e1kazn\u00edk\u016f je pro n\u00e1s nejvy\u0161\u0161\u00ed prioritou a jak\u00e9koli obvin\u011bn\u00ed z napaden\u00ed nebo jedn\u00e1n\u00ed, kter\u00e9 by mohlo hostovi ubl\u00ed\u017eit, bereme velmi v\u00e1\u017en\u011b. V\u011bt\u0161ina z n\u00e1s v Hostelworldu jsou nebo byli ba\u0165\u016f\u017ek\u00e1\u0159i. Ch\u00e1peme, \u017ee bezpe\u010dnost a d\u016fv\u011bra jsou p\u0159i cestov\u00e1n\u00ed nejd\u016fle\u017eit\u011bj\u0161\u00ed, zejm\u00e9na pokud jde o ubytov\u00e1n\u00ed.<\/p>\n

V posledn\u00edch m\u011bs\u00edc\u00edch jsme provedli intern\u00ed revizi toho, jak nakl\u00e1d\u00e1me s recenzemi, jak\u00e9 jsou na\u0161e z\u00e1sady a jak zajistit, aby byly transparentn\u00ed jak pro u\u017eivatele na\u0161ich str\u00e1nek, tak pro partnery ubytovac\u00edch za\u0159\u00edzen\u00ed. N\u00ed\u017ee uveden\u00e9 informace nab\u00edzej\u00ed n\u00e1vod, jak nahl\u00e1sit incident, ke kter\u00e9mu do\u0161lo v hostelu, a kroky, kter\u00e9 n\u00e1sledn\u011b podnikneme.<\/p>\n

Jak n\u00e1m nahl\u00e1sit incident <\/strong><\/h2>\n

Pokud m\u00e1te pocit, \u017ee jste byli v hostelu rezervovan\u00e9m prost\u0159ednictv\u00edm na\u0161ich str\u00e1nek napadeni, nahlaste n\u00e1m to e-mailem na adresu customerservice@hostelworld.com,<\/a> telefonicky na \u010d\u00edsle 353(015245800) nebo prost\u0159ednictv\u00edm na\u0161eho Live chatu zde<\/a>. Vzhledem k tomu, \u017ee napaden\u00ed je trestn\u00fd \u010din, d\u016frazn\u011b doporu\u010dujeme, abyste incidenty hl\u00e1sili tak\u00e9 policii\/m\u00edstn\u00edm \u00fa\u0159ad\u016fm.<\/p>\n

Kroky, kter\u00fdmi se \u0159\u00edd\u00edme, pokud se incident t\u00fdk\u00e1 zam\u011bstnance hostelu<\/strong><\/h3>\n

Pokud je n\u00e1m zasl\u00e1na recenze\/st\u00ed\u017enost zmi\u0148uj\u00edc\u00ed napaden\u00ed jak\u00e9hokoli druhu, kter\u00e9 se t\u00fdk\u00e1 zam\u011bstnance hostelu:<\/p>\n

    \n
  1. Pokud je v recenzi zm\u00edn\u011bno napaden\u00ed jak\u00e9hokoli druhu, do kter\u00e9ho je zapojen zam\u011bstnanec hostelu, recenze nen\u00ed v souladu s na\u0161imi pokyny (viz n\u00ed\u017ee) nejprve zve\u0159ejn\u011bna a ubytov\u00e1n\u00ed je pozastaveno a\u017e do dal\u0161\u00edho \u0161et\u0159en\u00ed.<\/li>\n<\/ol>\n
      \n
    1. Z\u00e1kazn\u00edk je kontaktov\u00e1n s ozn\u00e1men\u00edm, \u017ee ubytov\u00e1n\u00ed bylo do\u010dasn\u011b pozastaveno a prob\u00edh\u00e1 vy\u0161et\u0159ov\u00e1n\u00ed. Z\u00e1kazn\u00edk je po\u017e\u00e1d\u00e1n o poskytnut\u00ed dal\u0161\u00edch informac\u00ed t\u00fdkaj\u00edc\u00edch se \u00fadajn\u00e9ho napaden\u00ed.<\/li>\n<\/ol>\n
        \n
      1. Objekt je neprodlen\u011b kontaktov\u00e1n s \u017e\u00e1dost\u00ed o vyj\u00e1d\u0159en\u00ed k \u00fadajn\u00e9 ud\u00e1losti. P\u0159edpokl\u00e1d\u00e1me, \u017ee doty\u010dn\u00e1 nemovitost bude m\u00edt o jak\u00e9mkoli obvin\u011bn\u00ed existuj\u00edc\u00ed pov\u011bdom\u00ed a bude podle toho postupovat.<\/li>\n<\/ol>\n
          \n
        1. O\u010dek\u00e1vali bychom, \u017ee s \u00fadajnou ob\u011bt\u00ed bude zach\u00e1zeno citliv\u011b a \u017ee budou vyrozum\u011bny m\u00edstn\u00ed org\u00e1ny. Pokud si \u00fadajn\u00e1 ob\u011b\u0165 nep\u0159eje mluvit s m\u00edstn\u00edmi org\u00e1ny, pak by j\u00ed jako alternativa m\u011bla b\u00fdt nab\u00eddnuta mo\u017enost obr\u00e1tit se pokud mo\u017eno na sv\u016fj n\u00e1rodn\u00ed konzul\u00e1t. Vlastnosti by v\u017edy m\u011bly m\u00edt na pam\u011bti v\u011bk vyhovuj\u00edc\u00ed osoby, proto\u017ee pokud se jedn\u00e1 o nezletilou osobu, m\u016f\u017ee to v z\u00e1vislosti na jurisdikci znamenat povinn\u00e9 hl\u00e1\u0161en\u00ed.<\/li>\n<\/ol>\n
            \n
          1. V p\u0159\u00edpad\u011b, \u017ee jsou do hostelu p\u0159ivol\u00e1ny m\u00edstn\u00ed org\u00e1ny, m\u011bla by b\u00fdt seps\u00e1na policejn\u00ed zpr\u00e1va, jej\u00ed\u017e kopie by m\u011bla b\u00fdt v p\u0159\u00edpad\u011b pot\u0159eby k dispozici k nahl\u00e9dnut\u00ed.<\/li>\n<\/ol>\n
              \n
            1. Doporu\u010dujeme tak\u00e9, aby si ubytovna vedla z\u00e1znam o ud\u00e1lostech, na kter\u00fd lze v p\u0159\u00edpad\u011b pot\u0159eby pozd\u011bji znovu odk\u00e1zat.<\/li>\n<\/ol>\n
                \n
              1. Pokud se domn\u00edv\u00e1me, \u017ee ubytovac\u00ed za\u0159\u00edzen\u00ed podniklo v\u0161echny vhodn\u00e9 kroky k \u0159e\u0161en\u00ed incidentu a k zaji\u0161t\u011bn\u00ed toho, aby se ji\u017e nikdy neopakoval (nap\u0159\u00edklad doty\u010dn\u00fd zam\u011bstnanec byl nahl\u00e1\u0161en na policii \/ byl s n\u00edm ukon\u010den pracovn\u00ed pom\u011br a v\u0161ichni zam\u011bstnanci pro\u0161li \u0161kolen\u00edm), m\u016f\u017ee se ubytovac\u00ed za\u0159\u00edzen\u00ed vr\u00e1tit zp\u011bt online spolu s hodnocen\u00edm z\u00e1kazn\u00edka, kter\u00e9 mus\u00ed b\u00fdt v souladu s na\u0161imi pokyny pro hodnocen\u00ed. Ubytovac\u00ed za\u0159\u00edzen\u00ed pak m\u016f\u017ee na recenzi ve\u0159ejn\u011b reagovat.<\/li>\n<\/ol>\n
                  \n
                1. Pokud byly dodr\u017eeny v\u0161echny nezbytn\u00e9 kroky a hostel reaguje na Hostelworld v souvislosti s jak\u00fdmkoli \u00fadajn\u00fdm incidentem okam\u017eit\u011b, budeme se sna\u017eit hostel znovu aktivovat do 48 hodin. P\u0159i reaktivaci za\u0161leme z\u00e1kazn\u00edkovi aktu\u00e1ln\u00ed informaci, \u017ee hostel je reaktivov\u00e1n a aby n\u00e1s kontaktoval s p\u0159\u00edpadn\u00fdmi dal\u0161\u00edmi dotazy.<\/li>\n<\/ol>\n
                    \n
                  1. Vyhrazujeme si pr\u00e1vo ponechat recenzi trvale offline, pokud nebude spl\u0148ovat na\u0161e pokyny pro hodnocen\u00ed, ale v\u0161echny p\u0159\u00edpady pro\u0161et\u0159\u00edme, co\u017e je na\u0161\u00ed povinnost\u00ed.<\/li>\n<\/ol>\n
                      \n
                    1. Jak\u00e9koli recenze, kter\u00e9 identifikuj\u00ed zam\u011bstnance, nebudou v souladu s na\u0161imi pokyny pro recenze zve\u0159ejn\u011bny online.<\/li>\n<\/ol>\n
                        \n
                      1. V p\u0159\u00edpad\u011b, \u017ee nebudou podniknuty p\u0159\u00edslu\u0161n\u00e9 kroky a hostel nebude neprodlen\u011b komunikovat se spole\u010dnost\u00ed Hostelworld v souvislosti s jak\u00fdmkoli incidentem t\u00fdkaj\u00edc\u00edm se zam\u011bstnance, vyhrazujeme si pr\u00e1vo vypov\u011bd\u011bt hostelu smlouvu.<\/li>\n<\/ol>\n
                          \n
                        1. Hostely mus\u00ed m\u00edt zaveden\u00fd postup pro \u0159e\u0161en\u00ed jak\u00fdchkoli ozn\u00e1men\u00ed o napaden\u00ed ze strany zam\u011bstnance. To zahrnuje okam\u017eit\u00e9 informov\u00e1n\u00ed spole\u010dnosti Hostelworld v p\u0159\u00edpad\u011b, \u017ee z\u00e1kazn\u00edk spole\u010dnosti Hostelworld nahl\u00e1s\u00ed napaden\u00ed.<\/li>\n<\/ol>\n

                          <\/u><\/p>\n

                          Pokud se incident t\u00fdk\u00e1 jin\u00e9ho hosta hostelu, postupujeme n\u00e1sledovn\u011b<\/strong><\/h2>\n

                          Pokud je na na\u0161e str\u00e1nky zasl\u00e1na recenze\/st\u00ed\u017enost zmi\u0148uj\u00edc\u00ed napaden\u00ed jak\u00e9hokoli druhu jin\u00fdm hostem:<\/p>\n

                            \n
                          1. Pokud je v recenzi zm\u00edn\u011bno napaden\u00ed jak\u00e9hokoli druhu, kter\u00e9 se t\u00fdk\u00e1 jin\u00e9ho hosta, recenze se v souladu s na\u0161imi pokyny nejprve nezve\u0159ejn\u00ed.<\/li>\n<\/ol>\n
                              \n
                            1. Z\u00e1kazn\u00edk je okam\u017eit\u011b kontaktov\u00e1n s informac\u00ed, \u017ee jeho recenze je do\u010dasn\u011b offline a prob\u00edh\u00e1 vy\u0161et\u0159ov\u00e1n\u00ed. Z\u00e1kazn\u00edk je po\u017e\u00e1d\u00e1n o poskytnut\u00ed dal\u0161\u00edch informac\u00ed t\u00fdkaj\u00edc\u00edch se \u00fadajn\u00e9ho napaden\u00ed.<\/li>\n<\/ol>\n
                                \n
                              1. Okam\u017eit\u011b je tak\u00e9 kontaktov\u00e1n objekt a po\u017e\u00e1d\u00e1n o dal\u0161\u00ed informace t\u00fdkaj\u00edc\u00ed se \u00fadajn\u00e9ho napaden\u00ed.<\/li>\n<\/ol>\n
                                  \n
                                1. Ubytovny mus\u00ed m\u00edt zaveden\u00fd postup pro \u0159e\u0161en\u00ed jak\u00fdchkoli ozn\u00e1men\u00ed o napaden\u00ed jin\u00fdm hostem. To zahrnuje i okam\u017eit\u00e9 informov\u00e1n\u00ed Hostelworldu v p\u0159\u00edpad\u011b, \u017ee z\u00e1kazn\u00edk Hostelworldu nahl\u00e1s\u00ed napaden\u00ed ubytovac\u00edho za\u0159\u00edzen\u00ed.<\/li>\n<\/ol>\n
                                    \n
                                  1. P\u0159edpokl\u00e1d\u00e1me, \u017ee doty\u010dn\u00e9 ubytovac\u00ed za\u0159\u00edzen\u00ed ji\u017e o jak\u00e9mkoli obvin\u011bn\u00ed v\u011bd\u011blo a podniklo p\u0159\u00edslu\u0161n\u00e9 kroky.<\/li>\n<\/ol>\n
                                      \n
                                    1. O\u010dek\u00e1vali bychom, \u017ee s \u00fadajnou ob\u011bt\u00ed bude zach\u00e1zeno citliv\u011b a \u017ee budou informov\u00e1ny m\u00edstn\u00ed org\u00e1ny. Pokud si \u00fadajn\u00e1 ob\u011b\u0165 nep\u0159eje hovo\u0159it s m\u00edstn\u00edmi org\u00e1ny, pak by j\u00ed m\u011bla b\u00fdt jako alternativa nab\u00eddnuta mo\u017enost obr\u00e1tit se pokud mo\u017eno na sv\u016fj n\u00e1rodn\u00ed konzul\u00e1t.<\/li>\n<\/ol>\n
                                        \n
                                      1. Pokud jsou m\u00edstn\u00ed org\u00e1ny p\u0159ivol\u00e1ny do hostelu, m\u011bla by b\u00fdt seps\u00e1na policejn\u00ed zpr\u00e1va, jej\u00ed\u017e kopie by m\u011bla b\u00fdt v p\u0159\u00edpad\u011b pot\u0159eby k dispozici k nahl\u00e9dnut\u00ed.<\/li>\n<\/ol>\n
                                          \n
                                        1. Doporu\u010dujeme tak\u00e9, aby si ubytovna vedla z\u00e1znam o ud\u00e1lostech, na kter\u00fd lze v p\u0159\u00edpad\u011b pot\u0159eby pozd\u011bji znovu odk\u00e1zat.<\/li>\n<\/ol>\n
                                            \n
                                          1. N\u00e1\u0161 t\u00fdm p\u00e9\u010de o z\u00e1kazn\u00edky se z\u00e1kazn\u00edkem po celou dobu vy\u0161et\u0159ov\u00e1n\u00ed neust\u00e1le komunikuje a bude ho informovat, jakmile bude dosa\u017eeno kone\u010dn\u00e9ho v\u00fdsledku.<\/li>\n<\/ol>\n
                                              \n
                                            1. Pokud se domn\u00edv\u00e1me, \u017ee ubytovac\u00ed za\u0159\u00edzen\u00ed podniklo v\u0161echny vhodn\u00e9 kroky k vy\u0159e\u0161en\u00ed incidentu, bude z\u00e1kazn\u00edkovo hodnocen\u00ed znovu aktivov\u00e1no. Ubytovac\u00ed za\u0159\u00edzen\u00ed pak m\u016f\u017ee na recenzi ve\u0159ejn\u011b reagovat.<\/li>\n<\/ol>\n
                                                \n
                                              1. Vyhrazujeme si pr\u00e1vo ponechat recenzi trvale offline, pokud nespl\u0148uje na\u0161e pokyny pro hodnocen\u00ed, ale v\u0161echny p\u0159\u00edpady pro\u0161et\u0159\u00edme, co\u017e je na\u0161\u00ed povinnost\u00ed.<\/li>\n<\/ol>\n
                                                  \n
                                                1. Jak\u00e9koli recenze, v nich\u017e je identifikov\u00e1n zam\u011bstnanec nebo host, nebudou zve\u0159ejn\u011bny online.<\/li>\n<\/ol>\n
                                                    \n
                                                  1. Pokud nejsou podniknuty p\u0159\u00edslu\u0161n\u00e9 kroky a hostel nekomunikuje s Hostelworldem neprodlen\u011b v souvislosti s jak\u00fdmkoli \u00fadajn\u00fdm incidentem t\u00fdkaj\u00edc\u00edm se z\u00e1kazn\u00edka Hostelworldu, vyhrazujeme si pr\u00e1vo ukon\u010dit smlouvu s hostely.<\/li>\n<\/ol>\n

                                                    Pokyny pro p\u0159ezkoum\u00e1n\u00ed<\/strong><\/h2>\n

                                                    V\u0161echny recenze vyj\u00e1d\u0159en\u00e9 na na\u0161ich str\u00e1nk\u00e1ch jsou n\u00e1zory u\u017eivatel\u016f Hostelworldu, kte\u0159\u00ed si rezervovali ubytov\u00e1n\u00ed v ubytovn\u00e1ch rezervovan\u00fdch prost\u0159ednictv\u00edm na\u0161ich webov\u00fdch str\u00e1nek. Vyj\u00e1d\u0159en\u00e9 n\u00e1zory jsou n\u00e1zory u\u017eivatel\u016f Hostelworldu a nikoliv Hostelworldu. Neschvalujeme \u017e\u00e1dn\u00e9 n\u00e1zory z\u00e1kazn\u00edk\u016f ani odpov\u011bdi majitel\u016f hostel\u016f zve\u0159ejn\u011bn\u00e9 na na\u0161ich str\u00e1nk\u00e1ch.<\/p>\n

                                                    Vyhrazujeme si pr\u00e1vo odstranit recenze z jak\u00e9hokoli d\u016fvodu, mimo jin\u00e9 v p\u0159\u00edpadech, kdy do\u0161lo k z\u00e1va\u017en\u00e9mu incidentu trestn\u00ed povahy, nebo za okolnost\u00ed, kdy podle na\u0161eho rozumn\u00e9ho n\u00e1zoru recenze obsahuje faktickou chybu nebo tvrzen\u00ed, kter\u00e1 pova\u017eujeme za nepodlo\u017een\u00e1.<\/p>\n

                                                    Ur\u00e1\u017eliv\u00fd a hanliv\u00fd obsah<\/strong><\/h3>\n

                                                    Na na\u0161ich str\u00e1nk\u00e1ch nedovolujeme zve\u0159ej\u0148ovat \u017e\u00e1dn\u00e9 hanliv\u00e9 nebo ur\u00e1\u017eliv\u00e9 v\u00fdrazy. Pat\u0159\u00ed sem rasov\u011b hanliv\u00e9 nebo diskrimina\u010dn\u00ed v\u00fdrazy, v\u00fdhr\u016f\u017en\u00e9 v\u00fdrazy nebo jak\u00e9koli jin\u00e9 v\u00fdrazy, kter\u00e9 pova\u017eujeme za ur\u00e1\u017eliv\u00e9, hanliv\u00e9 nebo v\u00fdslovn\u011b zmi\u0148uj\u00edc\u00ed identitu osoby.<\/p>\n

                                                    Autentick\u00fd a skute\u010dn\u00fd obsah<\/strong><\/h3>\n

                                                    Nep\u0159ipou\u0161t\u00edme recenze psan\u00e9 majiteli nebo mana\u017eery ani \u017e\u00e1dn\u00e9 recenze, v nich\u017e mana\u017ee\u0159i nebo majitel\u00e9 pou\u017e\u00edvaj\u00ed pob\u00eddky nebo v\u00fdhr\u016f\u017eky k ovliv\u0148ov\u00e1n\u00ed z\u00e1kazn\u00edk\u016f. Pokud jste si v\u011bdomi takov\u00e9ho zneu\u017eit\u00ed, informujte n\u00e1s o tom.<\/p>\n

                                                    P\u0159ij\u00edm\u00e1me pouze recenze od z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed si rezervovali ubytov\u00e1n\u00ed a pob\u00fdvali v objektu rezervovan\u00e9m prost\u0159ednictv\u00edm na\u0161ich webov\u00fdch str\u00e1nek. Pokud se potvrd\u00ed, \u017ee jste v objektu skute\u010dn\u011b nebydleli nebo \u017ee jste byli majitelem \/ spr\u00e1vcem objektu po\u017e\u00e1d\u00e1ni o odjezd ze skute\u010dn\u00fdch d\u016fvod\u016f, vyhrazujeme si pr\u00e1vo va\u0161i recenzi odstranit.<\/p>\n

                                                    Chcete-li ozna\u010dit nebo nahl\u00e1sit zneu\u017eit\u00ed na\u0161eho syst\u00e9mu recenz\u00ed nebo p\u0159\u00edsp\u011bvky, kter\u00e9 se zdaj\u00ed b\u00fdt v rozporu s t\u011bmito pokyny, m\u016f\u017eete n\u00e1s kontaktovat zde<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

                                                    P\u0159ezkum pokyn\u016f a hl\u00e1\u0161en\u00ed incident\u016f Bezpe\u010dnost na\u0161ich z\u00e1kazn\u00edk\u016f je pro n\u00e1s nejvy\u0161\u0161\u00ed prioritou a jak\u00e9koli obvin\u011bn\u00ed z napaden\u00ed nebo jedn\u00e1n\u00ed, kter\u00e9 by mohlo hostovi ubl\u00ed\u017eit, bereme velmi v\u00e1\u017en\u011b. V\u011bt\u0161ina z n\u00e1s v Hostelworldu jsou nebo byli ba\u0165\u016f\u017ek\u00e1\u0159i. Ch\u00e1peme, \u017ee bezpe\u010dnost a d\u016fv\u011bra jsou p\u0159i cestov\u00e1n\u00ed nejd\u016fle\u017eit\u011bj\u0161\u00ed, zejm\u00e9na pokud jde o ubytov\u00e1n\u00ed. V posledn\u00edch m\u011bs\u00edc\u00edch jsme…<\/p>\n","protected":false},"author":163,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18279],"tags":[],"class_list":["post-248419","post","type-post","status-publish","format-standard","hentry","category-uncategorized-cs","wpbf-post"],"yoast_head":"\nN\u00e1\u0161 proces p\u0159ezkoum\u00e1n\u00ed - Hostelworld Travel Blog<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"N\u00e1\u0161 proces p\u0159ezkoum\u00e1n\u00ed - Hostelworld Travel Blog\" \/>\n<meta property=\"og:description\" content=\"P\u0159ezkum pokyn\u016f a hl\u00e1\u0161en\u00ed incident\u016f Bezpe\u010dnost na\u0161ich z\u00e1kazn\u00edk\u016f je pro n\u00e1s nejvy\u0161\u0161\u00ed prioritou a jak\u00e9koli obvin\u011bn\u00ed z napaden\u00ed nebo jedn\u00e1n\u00ed, kter\u00e9 by mohlo hostovi ubl\u00ed\u017eit, bereme velmi v\u00e1\u017en\u011b. 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