Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

13 Cielos is an ever evolving community of nomads hidden in the center of the beautiful Pueblo Magico, San Cristobal. We offer a delicious free breakfast with your room. Stylish and open spaces to interact and facilitate creativity, a fully equipped coworking space, super fast Wifi with multiple networks, private rentable office space, and a warm, family atmosphere. We have a shared kitchen and rooftop terrace.

We are located one street away from the famous Real de Guadalupe. the most famous walking street in San Cristobal. We are perfect for tourists, backpackers and digital nomads who are looking for the authentic hostel experience as well as a solid home based to relax or be productive.

We offer multiple options for dorms; female only and mixed, personal private rooms to serve as offices, and larger private room to function as studios. Every room is filled with a special art style to pay homage to the culture of Chiapas while incorporating several different styles of art both modern and ancient. Cleaning services and free breakfast are available daily.

13 Cielos Hostel Terms & Conditions:

Cancellation policy: 2 days before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 14:00 to 23:00 .
Check out before 11:00 .

Payment upon arrival by cash only.

Taxes not included - 16% VAT 2% City Tax
Breakfast included.

Reception hours 8:00 to 22:00.
Pets are allowed for 100 pesos more per night in the private room.
We do not accept customers younger than 18 years of age. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.9

  • Location 9.6

  • Staff 9.5

  • Atmosphere 9.2

  • Cleanliness 9.2

  • Facilities 9.4

Latest Reviews

  • 10.0


    18 Jul 2022
    I had a wonderful time at 13 Cielos. The vibes we super chill and laid back. Perfect for meeting people. I liked the super fast wifi, great breakfast and cool chilling space in the cowork section. Would totally recommend this place.
    USA, Male, 25-30
  • 10.0


    12 Jul 2022
    Such an amazing hostel, the staff was incredible! Something very special about this hostel. Beds were very comfortable and in a great spot for great food/cafes. Very much recommend
    New Zealand, Male, 31-40
  • 10.0


    22 Jun 2022
    I really loved this place. My stay was short but so pleasant. The place is super chill and good beds, showers, etc. the staff are incredibly helpful and so so friendly. Mainly people who are working/travelling staying there but everyone was very welcoming and approachable. Really felt at home there. Decent free breakfast thrown in too. And good location. thanks so much guys 😃
    Wales, Male, 31-40
  • 10.0


    17 Jun 2022
    This place is perfect for solo backpackers who want to meet other people to travel with! The breakfasts are amazing (one morning it was fluffy stacked hotcakes with strawberries 😋) and hands down the best free breakfast I've ever had at a hostel. The owners/ volunteers are also super friendly and helpful! If you want a hostel that gives you the true vibe of san cristobal, this is it!
    USA, Female, 25-30
  • 10.0


    15 Jun 2022
    This hostel was one my favourites I’ve been to, the hostel it’s self it’s big and spacious indoor and out with great WiFi and good kitchen. What really made this place was the volunteers and other long term residence as me and a friend just booked for 2 nights and we ended up staying for 6 and going to the new casa 4 house that you can book out thru the hostel, was also very cheap for a whole house! I really couldn’t recommend this place enough i really didn’t want to leave Thank you !
    England, Male, 25-30
  • 10.0


    11 May 2022
    Where do I even begin.... I have never in my life stayed at such a beautiful hostel, where the community was also amazing. When I first walked through the door I was greeted by the amazing staff and I immediately felt like I was at home. Not only was their an amazing community, the breakfast was the best iv ever had in a hostel. The WIFI was incredible, and the hostel was clean and comfortable. Overall I absolutely loved my experience and I wish I could stay longer!
    USA, Male, 25-30
  • 10.0


    10 May 2022
    Probably the best hostel for backpackers in San Cris. The owners are super friendly, the hostel is clean, spacious and with the fastest wi-fi there is. The free breakfast is generous and delicious. The hostel runs weekly events like weekly hikes, movie nights and family dinner which are fun way to meet other people. Totally recommend 13 Cielos for short or long stay.
    India, Male, 31-40
  • 9.4


    30 Jul 2022
    Great staff, nice and interesting people and good atmosphere! Really nice place with a well equipped kitchen. Thank you!
    Israel, Female, 18-24
  • 4.0


    01 Jul 2022
    Do not stay here. Absolutely filthy and the staff is incredibly rude. I left after 1 night.
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Internet café
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi