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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

WE, at Trece Cielos Hostel, know what travelers are looking in a place to stay.
We offer the best option in price, quality and comfortability.
We provide you comfortable and spacious Bedrooms with natural light and ventilation.

The distance between the bus station and the hostal is a 10 minute walk or a 5 minute taxi ride.

From the Bus Station walk towards center of town along Insurgents street.

The best facilities:

Deluxe private and shared Bathrooms with hot shower 24hrs.Full equipped Kitchen Free to use.TV/DVD Sala with Fireplace.Wi-Fi in all the hostel. Game Room/Bar, a lot of Open Air spaces and Vegetable garden.

Make your choice between:

*Mixed Dormitory with shared bathroom.
*Female Dormitory with shared bathroom.
*Private Bedroom with private bathroom.
*Double Private Bedroom with shared bathroom.
*Family Private Bedroom with shared bathroom.

Each option includes closet and lockers inside.

Extra Services:

Information Desk with free maps of the city.
Arrangements for 1 day local tours.
Shuttle transportation to Guatemala every day.

13 Cielos Hostel is located in the centre of San Cristobal.
At three blocks from the main plaza just around the corner of Real de Guadalupe.

13 Cielos Hostel Polices & conditions:

Check in at 13:00
Check out before 12:00 .

Cancellation policy: 48 h before arrival.
Payment upon arrival by cash.

Taxes included.

General :
No credit cards accepted.
No pets allowed.
No age restriction. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.6

  • Location 10.0

  • Staff 8.8

  • Atmosphere 8.8

  • Cleanliness 8.4

  • Facilities 9.6


Latest Reviews

  • 10.0

    Superb

    29 Sep 2019
    A great place to stay in a convenient location. There is a kitchen, a lot of common space, it's clean and it gives homey vibes. On the top of that the stuff is super nice, chilled and helpful.
    Poland, Female, 31-40
  • 10.0

    Superb

    11 Apr 2019
    Absolutely wonderful staff, really chilled out place, 10/10 would stay there again
    Ireland, Female, 25-30
  • 10.0

    Superb

    03 Feb 2019
    Amazing hostel. Recommended to us by friends who stayed when it had only opened about five years ago. Owner made us feel so welcome and loved. Space feels safe and comfortable and only a few minute walk from literally everything. Definitely recommend . See you again soon .
    Australia, Mixed Group, 25-30
  • 10.0

    Superb

    05 Mar 2018
    13 Cielos was a pleasure to stay in for 5 nights. The staff are lovely and helpful, there’s a garden and a bar with murals, nice kitchen, creative and interesting guests, and good, chill vibes all around. The bathrooms were clean and it feels very much like a home. Oh, and super fast internet!
    Australia, Female, 25-30
  • 8.9

    Fabulous

    31 Oct 2018
    Cosy hostel, not too far from the walking street. Good kitchen and comfortable beds. WiFi doesn't really work in the chill out area at the back. This is a cheap hostel and good value for money. Would definitly stay again.
    England, Male, 41+
  • 6.0

    Good

    27 Aug 2019
    I woke up with bed bug bites :(
    USA, Female, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Wheelchair Friendly
Services
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Wi-Fi


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