Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Fantastic Cleanliness
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Property Description

We are a little hostel wit an excellent location. Our facilities are really welcoming as well as colourful, so it its the perfect enclave to live and experience all what Medellin and Colombia can offer to the guests and travellers. In addition, our skilled personnel will be able to satisfy and ensure a pleasant stay within our facilities.

We are located in a strategic area of the city, near to some of the finest landmarks and attractions of the city such as Exito Supermarket, the pink area of Parque Lleras, the Botanical Garden and many other attractions near to our facilities. In addition, we are close to the metro station Poblado, so you can take the metro to go anywhere you want.

We have dorms and private rooms, both of them with several capacities. The dorms have bunk beds and private a big bed perfect for couples. All the bathrooms are shared. Furthermore, we have several common areas where the guests and travellers will be able to exchange past experiences and future plans.

Agua Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 12:00.
Check out before 14:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included.


The reception is open from 08.00 to 24.00
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.0

  • Location 9.0

  • Staff 7.0

  • Atmosphere 7.0

  • Cleanliness 9.0

  • Facilities 8.0

Latest Reviews

  • 9.7


    24 Jul 2018
    Great hostel right in the centre of poblado, perfect setting, simple, cheap place to relax. The Venuzualan staff who work/volunteer at this hostel are some of the most considerate and caring people I have ever had the pleasure of meeting. Thanks to all for a lovely stay.
    England, Male, 25-30
  • 9.1


    23 Jul 2018
    Wonderful hostel, a little bit hard to find, but right next to Poblado park and only a 10 min walk to the metro station. Staff were very kind, helped with bookings and information, and bathrooms were kept quite clean. There's a nice little rooftop patio where people can get together and hang out. Great value for the price.
    Canada, Couple, 25-30
  • 8.0


    26 Mar 2019
    I don't like to much stuff workers, specially the one girl. She doesn't know how to use this aplicación and how to smile...but it's good place for stay 1-2 nights
    Russia, Female, 25-30
  • 5.7


    11 Aug 2018
    Pros: Located a block away from Parque Poblado, with late night food joints nearby. Shower was hot with good pressure. Cons: Reception is not 24 hours, and you often don’t know where the staff has gone. Rooms were really stuffy, the fan was running all day/night but was barely sufficient. Dirty wth weird smell but that may be because I shared a room with a group of messy boys. Bathrooms dirty, smell weird. Breakfast is NOT included. Minimal social atmosphere.
    Canada, Female, 18-24
  • 3.7


    11 Aug 2018
    Our experience here was awful. We booked on the website and received a confirmation email. However, when we arrived we were told there was no space for us. With no apology we were put in another hostel (Agua Panela). At this hostel, we were not told about there being a curfew. So we arrived home inebriated at 3am with no way to get in and no way to alert the hostel staff that we were outside (there is no buzzer). This was a really dangerous situation for 2 girls alone to be put in.
    England, All Female Group, 18-24
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  • Linen Included
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Outdoor Terrace
  • Self-Catering Facilities
  • Currency Exchange
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe