Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Nos remitimos a la normativa vigente al respecto emitida por el Gobierno Vasco.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Not acepted pets.
Free parking for private buses, just 100 meters away.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Hello everybody.
We are a new Hostel in Bilbao, just 10 minutes walking from the Old City and 25 from Guggenheim Museum.
In a quiet residential Area in te entrance of Bilbao by car, 7 minutes from Santutxu´s Metro Station, in a free parking street.
We have, 4, 6, 8 and 10 persons bed dorms, and a female room with electrical socket inside each locker. 24 hours entrance, free wifi, with a complete kitchen and a big and nice Social Space.
And overall a wonderful atmosphere created for the clients. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.8

  • Location 7.3

  • Staff 8.8

  • Atmosphere 7.6

  • Cleanliness 9.2

  • Facilities 8.3

Latest Reviews

  • 10.0


    11 May 2019
    The place was really clean with nice facilities and a really nice breakfast. Our room though, was right next to the kitchen and were woken up by the first sound of breakfast being eaten. other than that, great hostel.
    USA, Mixed Group, 25-30
  • 10.0


    05 Apr 2019
    One of the best hostels I’ve stayed in to date. Couldn’t even more happier with the hostel and staff.
    USA, Male, 25-30
  • 8.6


    18 May 2019
    Good hostel if you want to spend a night or 2 to rest.
    France, Male, 25-30
  • 8.3


    20 May 2019
    Very comfy beds and lovely staff. Although a bit of a walk from the centre.
    England, Female, 25-30
  • 7.4

    Very Good

    08 Jun 2019
    The man on reception is the real saving grace here. I really appreciated how kind and helpful he was to everyone. The facilities need a bit of updating. The bed is quite uncomfortable, and it was a bit inconvenient not having a plug socket near your bed (it is located in the locker). The timed lighting in the bathroom and bedroom I also found inconvenient. A few extra comforts e.g a towel and already prepped bedding would make a world of difference. Nice touch to have breakfast in the morning.
    New Zealand, Female, 25-30
  • 7.4

    Very Good

    16 Apr 2019
    If your priority is a quiet, clean place to stay with a fairly attentive staff (Iñaki is wonderful) AIH is great. If your ideal trip involves socializing/going out, you should look elsewhere. AIH is far from Bilbao's nightlife (also up a hill), and the only food source nearby is the grocery store. Also, although AIH is fairly large, many of the guests are families with children (having stayed in a lot of hostels, seeing three generations of a family in one odd to me), so things don't get lively.
    USA, Male, 25-30
  • 7.1

    Very Good

    16 Apr 2019
    A bit further out of central Bilbao than I expected. Had to take a quick metro which cost €1.60 each time. This started to add up after a few trips in and out. The area itself feels safeish but there little in the way of restaurants or things to do. Place was clean and the people running it were friendly enough. Definitely a good place if you have your own plans that involve exploring Bilbao and surrounding areas. Probably not the best place to meet new people/for parties.
    Ireland, Male, 25-30
  • 6.9


    22 Jun 2019
    Not appropriate guidelines for walking towards hostel. it mentioned from metro station walk 15 minutes?? which direction nothing mentioned??? i have to ask many times to turn on AC as room feels like Oven! AC was on timer to save energy and money. During week AC off around 10pm when staff leave hostel and room light main switch off after 11pm and you cant turn on room light! Break fast was OK nothing special. City center was 15 minutes walk including 160 stairs, from metro station very steep
    England, Male, 25-30
  • 6.6


    11 Jul 2019
    good area, not a bad hostel but have never been to such a noisy hostel, woken up so many times as all the rooms are around main communal areas and sometimes groups of children stay. Extremely clean everywhere however did notice a cockroach in a bathroom one night.
    England, Female, 18-24
  • 4.6


    25 Apr 2019
    Hostel is located in the top of a hill, too far from the touristic areas. Access is difficult without a car, downhill to the historical center in about 15-20 min, for the return, subway was recommended. However, the subway station is also far (10 min uphill). Subway has "tap in/tap out" system, one of us lost the ticket and had to pay $20 fee to get out. Atmosphere is non-existent, the hostel was completely empty during our stay. Staff is old, cranky, not cool at all.
    Colombia, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dishwasher
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines