Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Alla Lenz Hotel-Pension

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Alla Lenz is pleased to welcome you to our family run hotel where we are delighted to meet the individual needs of our guests, in the pursuit of excellent service.

The hotel's central location, near the Art and History Museums of Vienna as well as the Vienna Burgtheatre and Vienna's main shopping street, Mariahilfer Strasse, is the perfect spot to begin exploring the many cultural delights Vienna has to offer the visitor.

We offer you comfortable and quiet rooms with shower, WC, hairdryer, telephone, cable-TV and minibar. Guests can also enjoy the hotel swimming pool and relax on our sun terrace.

Cancellation policy:
You can cancel your booking free of charge up to 2 days before arrival date.
In case of a late cancellation the property will charge your card with an amount equal to the first night of your stay. In case of a no show the property will charge the entire outstanding amount.

Breakfast is available for €10 per person per night.

Please note: This property will pre-authorize your credit card at the moment of the booking, in case of failed pre-authorization the property will contact you and give you up to 24 hours, in case of no reply the booking will be cancelled. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 9.5

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    30 May 2019
    The room was extremely clean and the owner was very helpful and very welcoming.
    USA, Male, 41+
  • 10.0


    07 Dec 2018
    A fabulous clean and quiet hotel with helpful staff. Located 20 minutes walk from the center of the city. Vienna is beautiful and this hotel made my stay very relaxing and enjoyable. I would highly recommend this hotel.
    Ireland, Female, 31-40
  • 8.9


    29 Sep 2017
    Very friendly staff on the front desk. When entering the elevator on a Friday evening, the key of our room fell through the space between the elevator and the building. The man on the front desk kindly gave us a replacement and told us that the personnel would go underneath the elevator to retrieve the key, but that it would be until Monday. Our stay in Viena during the weekend was amazing and on Monday the key was retrieved without further trouble. It was overall a very nice experience!
    Mexico, Male, 31-40
  • 8.3


    09 Jun 2018
    Great hotel, staff was super nice and the rooms were clean. Big thank you for the man at the reception who gave me a free 2-day ticket for public transportation.
    Finland, Female, 18-24
  • 8.3


    03 Jun 2018
    Clean, comfortable. Close to tram and bus line, 15min walk to Westbahnhof train station, supermarket, restaurants, etc - But Quiet! Decent value for high priced Vienna. Stayed 4 nights. Staff was excellent except for one thing. When I checked in I said I wanted to pay in cash. On next to last day he charged my credit card - then was antagonistic when I asked for the charge to be reversed so I could pay cash.
    USA, Male, 41+
  • 8.3


    11 Jun 2017
    Very nice and quiet rooms. Handy to railway station. Would certainly stay there again.
    New Zealand, Male, 41+
  • 6.6


    31 Mar 2017
    I stayed here because there were so many great reviews, so I opted for the hotel option instead of a hostel. I guess I was expecting something 'outstanding' with so many 9/10 and 10/10 ratings. I felt like value for my money could have been spent elsewhere (at the end I spent around 100 Euros which isn't horrible but I probably could have found something better). The place was a bit strange (old furnishings, not secure door) but was in a decent location and was relatively quiet.
    USA, Female, 25-30
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  • Free WiFi
  • Breakfast Not Included
  • Elevator
  • Hair Dryers
  • Parking
  • Swimming Pool
  • Currency Exchange
  • Internet Access
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Minibar