Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


31 días o más antes de la llegada: sin gastos
30-21 días antes de la llegada: 20% del total de lo cancelado
20-15 días antes de la llegada: 30 % del total de lo cancelado
14-8 días antes de la llegada: 50% del total de lo cancelado
7 o menos días antes de la llegada: 100% del total de lo cancelado

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Welcome to Arc House Madrid, the most central hostel in Spain, yes, you heard correctly, FROM ALL SPAIN. We are located less than a minute walk from the emblematic Puerta del Sol, meeting place for travelers and especially meeting point for activities of all kinds, free guided tours, tour buses, and everything at your fingertips ! We are proud to be the most central hostel in all of Spain and we want to share it with you.
Cancellation policy: 72h before arrival.

Check in from 14:00 to 23:00
Check out from 00:00 to 11:00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.


The reception is open until 23hrs
No curfew.
This property might pre-authorize your credit card.
All our guests must be older than 18 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 7.3

  • Location 9.0

  • Staff 7.8

  • Atmosphere 7.5

  • Cleanliness 6.8

  • Facilities 7.0

Latest Reviews

  • 10.0


    26 Nov 2020
    The receptionist was amazing I stayed for 2 nights and I will definitely do it again!
    Spain, Male, 18-24
  • 10.0


    12 Jul 2020
    Whenever i come to this hostel i am feeling like at home, cheap and in center of Madrid. Everything is perfect. if you need anything Pedro and Christian will help you. Ciaooo
    Turkey, Male, 18-24
  • 9.4


    10 Jul 2021
    Amazing location, facilities are very nice. Rooms are a little bit cramped so hopefully you get along with your roommates. Had a great time in Madrid, location was near lots of night life.
    USA, Male, 18-24
  • 9.1


    17 Sep 2021
    Fabulous hostel which encapsulates the true essence of Hostel life, communal kitchen, great mixing and lovely atmosphere. Location superb as its right in the heart of Madrid, the only downside being it can be noisy at night. Will stay here again as it is so diverse and great value. Thank you.
    Northern Ireland, Male, 41+
  • 8.3


    18 Jul 2020
    Centrally located, just a minute from Puerta del Sol. Guys working there were very polite and helpful. There is a small kitchen and common area and the whole place was pretty much clean. As there are several bars and night clubs on the same street, it gets very loud during the night and the place does not have good windows to isolate the sound. As well, charging 5 € for luggage storage is a bit too much considering the fact you aren’t allowed to use common area after check out.
    Croatia, Female, 31-40
  • 7.1

    Very Good

    31 Jul 2020
    Nice hostel right in the center, rooms are nice. Although, they do not offer payment vai card, and when I got to the reception I paid by cash and recived the rest all in coins of 1,2,5,10,&20 cents. That was pretty annoying From an hostel that asks for cash.
    Italy, Female, 18-24
  • 6.6


    18 Sep 2021
    I wish there was a greater sense of privacy at Ark House. And that my phone charger had not gone missing. The staff members on payroll on the books were a little uptight, but polite nonetheless. The help provided by the helpers off the books was very unhelpful, unselfconscious, and confusing. The guests were genuine, from all walks of life, able to resolve cultural conflicts of an international nature, mutually support one another, and laugh with, not at, one another.
    USA, Mixed Group, 31-40
  • 6.0


    01 Jun 2021
    After 3nights en suite, we wanted to leave one hand luggage in the reception and they wanted to charge 3 EUR each hour. They provided only 1 towel for my wife and me. When requested another one next day, they wanted to charge for the extra towel. The bathroom doors was full of black moulds (very dirty) and with a 24hrsreally bad sewerage smell (as it has the sewerage lid next to the WC) Toilet paper finished, when requested, took 1 day to get it. Really bad mood person in reception,
    Portugal, Male, 41+
  • 4.6


    08 Oct 2021
    Review for shared dormitory room We booked a 10 bed dormitory (entire room) & a 3 bed private room and two days after booking we got an email asking for half the amount even though the terms of the booking stated that we could pay upon I refused and turned up on the dates and had no problem paying. The place is not very secure, lockers that don't have locks, the doors to the dorms don't lock. The shower room has glass panes seperating each shower, no privacy. Location is amazing and is clean.
    England, Male, 18-24
  • 2.0


    21 Jul 2021
    If you want to pay 15 euros for a straight lack of communication, this is your place. I booked with them last minute as my flight got changed and received an email shortly after around 14:00 asking when I would be checking in. I replied soon after saying I would be getting there around 23:45. I heard nothing back after this, nothing at all. I had to find out through other bad customer reviews that they do not accept check ins after 23:00, about 5 minutes before I arrived leaving me scrambling.
    USA, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire