Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


31 días o más antes de la llegada: sin gastos
30-21 días antes de la llegada: 20% del total de lo cancelado
20-15 días antes de la llegada: 30 % del total de lo cancelado
14-8 días antes de la llegada: 50% del total de lo cancelado
7 o menos días antes de la llegada: 100% del total de lo cancelado

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Welcome to Arc House Madrid, the most central hostel in Spain, yes, you heard correctly, FROM ALL SPAIN. We are located less than a minute walk from the emblematic Puerta del Sol, meeting place for travelers and especially meeting point for activities of all kinds, free guided tours, tour buses, and everything at your fingertips ! We are proud to be the most central hostel in all of Spain and we want to share it with you.
Cancellation policy: 48h before check in day.

Check in from 15:00 to 23:00hrs
10 euros extra for check in after 23:00hrs

Check out from 00:00 to 10:00

This property might pre-authorize your credit card.
Credit card provided must be guest's credit card otherwise the booking won't be valid

Taxes included.


The reception is open until 23:00hrs
No curfew.
This property might pre-authorize your credit card.
All our guests must be older than 18 years old View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.9

  • Security 7.1

  • Location 9.3

  • Staff 7.7

  • Atmosphere 7.0

  • Cleanliness 7.3

  • Facilities 6.4

Latest Reviews

  • 10.0


    05 May 2022
    Nice hostel! Very well located in the center of Madrid where you can visit almost everything by walking. We felt safe, relax and it is very clean. I recommend 👍
    Colombia, Male, 25-30
  • 9.4


    26 Jun 2022
    Arc House was a really nice place to stay (we stayed in a 3 person room bedroom) on the upper level. It had a very clean kitchen and bathrooms as well. The only thing was when we asked to see the security camera because one of us had lost headphones and a notebook, they said they did not have access to the cameras unless the manager was there. We were almost confident that my friend left those items in the main lobby, but were not able to check which was unfortunate. However, it was a nice stay!
    South Korea, Mixed Group, 18-24
  • 8.9


    28 Jun 2022
    Pakistan, Male, 41+
  • 8.3


    14 May 2022
    The atmosphere, staff and facilities were all great but the hostel said they had self catering facilities when they only had a microwave and kettle which made cooking much more tricky! Also they had security lockers, but not enough for everyone and they still open an inch when locked so make sure you put your valuables in the back of the lockers
    England, Female, 18-24
  • 8.0


    14 Jun 2022
    Good deal for the price, lots of friendly people and helpful staff. Super cool location, on a street with a really great vibe. BUUUT if your goal is a good nights sleep, this may not be the place for you. Rooms get HOT in summer and it’s very loud at night because of its location.
    Canada, Female, 18-24
  • 7.1

    Very Good

    23 May 2022
    Good hostel
    France, Female, 25-30
  • 5.7


    13 Jun 2022
    Check-in delayed over an hour, staff unorganised, AC not used despite temp's over 40 degrees so rooms were incredibly hot. Swipe cards used to open dorms but this wasn't enforced by staff, multiple times door to my room was left open which is obvs a security issue. One room overlooked the main street with people screaming until gone 5am on a Tuesday - obviously the hostel can't control this but worth considering if you need sleep! Overall just not a great atmosphere tbh sorry!
    England, Male, 18-24
  • 5.4


    13 May 2022
    Central but Bad Hostel. Hostel world should remove this hostel from the list. Never again will I stay there.
    England, Female, 41+
  • 2.9


    09 Jun 2022
    No Security, no cleanliness and the other things. Worst hostel I have seen
    Turkey, Male, 18-24
  • 2.6


    22 Jun 2022
    Worst hostel I’ve ever stayed in. If you are considering staying here… consider somewhere else.
    USA, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire