Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


31 días o más antes de la llegada: sin gastos
30-21 días antes de la llegada: 20% del total de lo cancelado
20-15 días antes de la llegada: 30 % del total de lo cancelado
14-8 días antes de la llegada: 50% del total de lo cancelado
7 o menos días antes de la llegada: 100% del total de lo cancelado

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Welcome to Arc House Madrid, the most central hostel in Spain, yes, you heard correctly, FROM ALL SPAIN. We are located less than a minute walk from the emblematic Puerta del Sol, meeting place for travelers and especially meeting point for activities of all kinds, free guided tours, tour buses, and everything at your fingertips ! We are proud to be the most central hostel in all of Spain and we want to share it with you.
Cancellation policy: 72h before arrival.

Check in from 14:00 to 23:00
Check out from 00:00 to 11:00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.


The reception is open until 23hrs
No curfew.
This property might pre-authorize your credit card.
All our guests must be older than 18 years old View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 7.6

  • Location 9.0

  • Staff 8.1

  • Atmosphere 7.3

  • Cleanliness 7.0

  • Facilities 6.8

Latest Reviews

  • 10.0


    13 Jan 2022
    Lovely and very gay-friendly! Amazing staff and clean rooms and facilities. Fantastic location, I highly would recommend!!
    Canada, Male, 18-24
  • 9.7


    20 Dec 2021
    I loved staying at this hostel. The hostel clerks were great. Very friendly. I have to add the Pedro (from Brazil) was a very friendly and helpful desk clerk. He gave me all the information I needed about Madrid. The only complain is that the guests in the room did not talk to each other very much and that left a poor impression. At night NOONE left the window open and the room was getting very hot (10 bed room) - and for safety reasons the rooms have to leave at least at bit of a window open.
    Brazil, Male, 41+
  • 9.1


    23 Jan 2022
    Staff are friendly and helpful, the hostel is conviently well located, the only thing they could improve is the noise indoors, sometimes it turns disficult to get some sleep, anyway I recommend staying in this hostel.
    Mexico, Female, 25-30
  • 9.1


    14 Dec 2021
    I had a very good time there. It’s warm, comfortable, the location is just perfect. I wish they would provide a kitchen to cook (I would stay there forever. 😅) The staff were so nice and helpful. The vibe that Enzo offers, makes you feel like home.
    Albania, Female, 25-30
  • 8.9


    14 Jan 2022
    It was all very nice except for the showers, which were not big enough to change inside and you were expected to change in the hallway were anybody could walk in.
    Argentina, Female, 18-24
  • 6.9


    28 Dec 2021
    Great location.
    Sweden, Male, 25-30
  • 6.6


    05 Dec 2021
    Well alot of spoiled prats stayed att same time as I.Leaving the shower and toilets in a mess. The bed mattress was good and room temperature good. Area is super.
    Sweden, Male, 41+
  • 5.4


    27 Dec 2021
    The hostel is located in a very central area, there is a lot of noise in the streets during all night, I could hear everything that was happening in the rooms next to mine and the bathroom and showers were very bad.
    Brazil, Female, 18-24
  • 4.6


    04 Dec 2021
    the location is by the bars and is very noisy, you can hear all the drunk ones outside screaming and partying until 4 am, impossible to get a good night rest, the receptionist was lazy did not show facilities, when I requested payment with another credit card, his only answer was its already charged, didn't even bother to figure out a solution, if you want to get sleep, choose another place to stay.
    USA, Female, 31-40
  • 4.3


    27 Nov 2021
    Aunque la ubicación es bastante céntrica, es el peor hostal en el que estuve en todo mi tour por Europa. El lugar no es nada agradable, sobre todo las habitaciones y los baños, de lo peor. Los lockers son pequeños, algunos no servían y en general se sienten muy sencillos. Las camas (camarotes) parecían de alguna cárcel, súper delgadas, incómodas, aparte que no se logra tener ningún tipo de privacidad. Los baños son compartidos, estaba realmente sucios e incómodos, sin privacidad. De lo peor!
    El Salvador, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire