Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


31 días o más antes de la llegada: sin gastos
30-21 días antes de la llegada: 20% del total de lo cancelado
20-15 días antes de la llegada: 30 % del total de lo cancelado
14-8 días antes de la llegada: 50% del total de lo cancelado
7 o menos días antes de la llegada: 100% del total de lo cancelado

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
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Property Description

Welcome to Arc House Madrid, the most central hostel in Spain, yes, you heard correctly, FROM ALL SPAIN. We are located less than a minute walk from the emblematic Puerta del Sol, meeting place for travelers and especially meeting point for activities of all kinds, free guided tours, tour buses, and everything at your fingertips ! We are proud to be the most central hostel in all of Spain and we want to share it with you.
Cancellation policy: 72h before arrival.

Check in from 14:00 to 23:00
Check out from 00:00 to 11:00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.


The reception is open until 23hrs
No curfew.
This property might pre-authorize your credit card. View House Rules


Fall head over heels for the capital at I Love Madrid. When we say we’re central, we really mean it – in fact, we’re the most central hostel in all of Spain! Puerta del Sol can be seen from our front door – that’s a biggie ticked off before you check in. Cool off in our air-conditioned bar, snack on tapas and cerveza and make use of the free Wi-Fi to research the sights you can’t miss – or the nearest churros stand. Tag onto our free walking tour if you fancy walking round with your hostel buddies.


From the airport, you can be at our door in 41 minutes. Take the Airport Express bus and get off at Plaza de Cibeles. From there, walk via Calle de Alcalá to Puerta del Sol, one of the liveliest squares in the city. We're just a minute's walk from there. For typical Spanish architecture, wander down the Gran Vía, 7 minutes away by foot. Get your fill of art at the Prado Museum, a 12-minute walk, or shop for dinner at San Miguel Market, 8 minutes on foot. El Rastro flea market is a 15 minute stroll from us for unique souvenirs.

Rooms and Dorms

Take the weight off and hop in the elevator up to your room. We have mixed and female-only dorms whether you’re seeing Madrid solo or as a group. No need to worry about your backpack, we have secure lockers to store all your luggage in – don't forget your padlock!

Extras and activities

Pick up local ingredients at the market and prep a fresh salad in our kitchen (we have microwaves if you fancy something hot and quick). Our communal dining tables give you somewhere to share stories and a bottle of wine or spread out your free city map. Backpack bulging with laundry? Pop a load in our washing machine to freshen up – we have towel hire, too. Jobs done, settle down with a film in the lounge.

View House Rules

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Reviews & Ratings

  • Value For Money 6.7

  • Security 6.8

  • Location 7.5

  • Staff 6.3

  • Atmosphere 6.3

  • Cleanliness 5.8

  • Facilities 6.0

Latest Reviews

  • 10.0


    26 Nov 2020
    The receptionist was amazing I stayed for 2 nights and I will definitely do it again!
    Spain, Male, 18-24
  • 10.0


    12 Jul 2020
    Whenever i come to this hostel i am feeling like at home, cheap and in center of Madrid. Everything is perfect. if you need anything Pedro and Christian will help you. Ciaooo
    Turkey, Male, 18-24
  • 10.0


    08 Mar 2020
    Comfortable beds, perfect location, extremely nice staff. Our only complaint was that they charged us 5€/person to leave our backpacks there while we were waiting for our flight. Other than that, we had a great experience!
    USA, Couple, 25-30
  • 8.9


    29 Jun 2020
    My stay was very pleasant! The receptionist was so nice and was there to help us with any problems! The location is also great (a bit loud at night) as it is very close to many attractions! The hostel was very clean as well. Things to know: towels are €3 and the shower room has see-through doors which may be an issue for some. Only problem was a lack of aircon in the room. There was a unit in the room, we just couldn’t turn it on ourselves and weren't told how to. Great hostel for the price!
    USA, Female, 18-24
  • 8.9


    18 Jun 2020
    They could be a bit more flexible with long staying customers and setting a fixed price for a room as other hostels do. Charging to keep your bags for the day is petty if customers have stayed long enough. Apart from that everything is fine, they let me keep a rented bike in the room for two nights, happy days. They even let some weird hippy looking chap keep his dog in the room, but to be honest the dog didn't smell or look as dirty as him so maybe the dog should have asked to keep him.
    England, Male, 31-40
  • 8.3


    18 Jul 2020
    Centrally located, just a minute from Puerta del Sol. Guys working there were very polite and helpful. There is a small kitchen and common area and the whole place was pretty much clean. As there are several bars and night clubs on the same street, it gets very loud during the night and the place does not have good windows to isolate the sound. As well, charging 5 € for luggage storage is a bit too much considering the fact you aren’t allowed to use common area after check out.
    Croatia, Female, 31-40
  • 7.1

    Very Good

    31 Jul 2020
    Nice hostel right in the center, rooms are nice. Although, they do not offer payment vai card, and when I got to the reception I paid by cash and recived the rest all in coins of 1,2,5,10,&20 cents. That was pretty annoying From an hostel that asks for cash.
    Italy, Female, 18-24
  • 6.0


    01 Jun 2021
    After 3nights en suite, we wanted to leave one hand luggage in the reception and they wanted to charge 3 EUR each hour. They provided only 1 towel for my wife and me. When requested another one next day, they wanted to charge for the extra towel. The bathroom doors was full of black moulds (very dirty) and with a 24hrsreally bad sewerage smell (as it has the sewerage lid next to the WC) Toilet paper finished, when requested, took 1 day to get it. Really bad mood person in reception,
    Portugal, Male, 41+
  • 5.1


    09 Jul 2020
    I need to say that everything was alright but the noise was horrible I couldn’t sleep all the night
    Spain, Male, 18-24
  • 2.0


    21 Jul 2021
    If you want to pay 15 euros for a straight lack of communication, this is your place. I booked with them last minute as my flight got changed and received an email shortly after around 14:00 asking when I would be checking in. I replied soon after saying I would be getting there around 23:45. I heard nothing back after this, nothing at all. I had to find out through other bad customer reviews that they do not accept check ins after 23:00, about 5 minutes before I arrived leaving me scrambling.
    USA, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Vending Machines