Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Our Hamburg hostel offers you clean & brightly furnished single rooms, double rooms, triple rooms and family rooms as well as the newly designed breakfast room with a large summer terrace.
At the reception you can get free shampoo, soap, toothbrushes, toothpaste, shower gel, sewing kit and a kettle.
The district of Stellingen is a popular destination for travellers due to the good public transport connections, a varied nightlife, classic Hamburg fish markets, green corners and good shopping opportunities.
The hostel is easily accessible from the A7 and A23 motorways. You will also benefit from the good public transport connections, which will take you quickly to the heart of the Hanseatic city. The underground and S-Bahn station Stellingen is about 12 minutes walk from the Arcade hostel. With these you can reach the Hamburg city centre, for example the Sternschanze, within approx. 10-15 minutes.
Within a radius of 5 km you will also find the Color Line event hall and the trade fair and congress centre. Countless sights and attractions of Hamburg are only a few minutes away by train. Contact us, we will be happy to help you.
We as a family and our team look forward to your visit.

As our reception is only present from 6AM till 10PM (7:30 AM till 10 PM on weekends and holidays), please contact us as soon as possible if you arrival will be after 10PM! Then, we will provide access to the hostel and your room via our so-called Digibox which you can operate with your own personal code. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 8.8

  • Location 7.2

  • Staff 9.2

  • Atmosphere 8.8

  • Cleanliness 9.2

  • Facilities 8.0

Latest Reviews

  • 9.7


    16 Aug 2018
    We only stayed one night, but it's super easy to get to the hostel from the main station. Breakfast was nice and cheap, everything was clean and the staff was very nice! We would definetly stay here again
    Germany, Couple, 18-24
  • 9.1


    11 Aug 2018
    Huge room for the price and amzingly friendly staff. Every day the room was made and the hostel was situated near to a bus stop and several hundred meters from an S-Bahn station.
    Luxembourg, Male, 18-24
  • 8.9


    17 Nov 2018
    The facilities and staff were wonderful but it was a tad bit too expensive due to its location. It was a 25 minute bus ride from the center of town.
    USA, Female, 25-30
  • 8.9


    06 Apr 2017
    Lovely room with a shower that we weren't expecting, wifi works well, staff very friendly, parking spaces though I imagine there's not always enough as we took the last one when we came in in the evening
    Netherlands, Couple, 18-24
  • 8.3


    10 Jun 2018
    - nice breakfast for only 7 euros - shower and sink on the room - calm location, close to the zoo Tierpark Hagenbeck and about 15 mintues walk to the station Hamburg-Stellingen with regular trains to Hamburg - supermarket and restaurants nearby - friendly staff
    Germany, Couple, 25-30
  • 7.7

    Very Good

    11 Feb 2017
    Was ok for place to stay, clean enough all pretty basic. Was a shame no kitchen facilities or anywhere to at least use a fridge. If your happy to use transport is ok, was easy enough there were buses stop close and short walk to metro station was easy to get into city.
    England, Couple, 31-40
  • 7.1

    Very Good

    13 Oct 2018
    The staff were not that friendly and it is not that close a walk to anywhere. However the facilities were great and it suited our stay perfectly of one night.
    England, Female, 18-24
  • 6.0


    25 Jul 2019
    The two women who work the desk are nice. The young man is rude and acts like it’s an inconvenience to be asked a simple question. He needs to NOT be working with customers.
    USA, Female, 41+
  • 6.0


    15 Apr 2017
    The worst part was the checkout, I made a mistake and booked 1 day instead of 2, the staff did not warned me, although I was talking with them in the second day. The woman that did my checkout was very rude, I was trying to understand what went wrong and check my email to see about the stay there , she kept trying to interrupt me, when I realized that I did a mistake, I assumed my error and told her I would pay, but she started to yell, very rude. Will follow her advice and never go back here.
    Portugal, Female, 41+
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Hair Dryers For Hire
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Wi-Fi