Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Helpful Staff
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Property Description

Arena House is a period property located in the heart of Liverpool and consists of 54 single bedrooms across five floors. Room rental is inclusive of WiFi and utilities.

We have L1 location minutes away from shops, bars, restaurants and public transport links, making it the perfect choice for visitors, students and working professionals in the heart of Liverpool.

Each room has a flat-screen TV and each floor has two shared kitchens and bathrooms, all regularly cleaned and maintained by our onsite team.

Arena House Policies & Conditions:

Cancellation policy: 48 hours before arrival.

Check in from 14:00 to 23:00 .
Check out before 10:30 .

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.
2.5% for credit card payments.

Taxes included.
Breakfast not included.

Reception: Monday - Friday 9-5, out of hours instructions are given for check ins outside these times.
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 7.4

  • Security 7.7

  • Location 9.0

  • Staff 6.4

  • Atmosphere 6.4

  • Cleanliness 5.7

  • Facilities 6.3

Latest Reviews

  • 8.9


    21 Feb 2020
    Good place!! The only thing: I was not able to locate an outlet in the room. :(
    USA, Male, 31-40
  • 8.3


    01 Nov 2019
    Arena House is perfect for short stays when you're studying or working in Liverpool by yourself and also for short solo trips. It has a spacious kitchen with common room. Kitchen has some appliances but lacks more cutlery. Room is clean, it's small but enough for one to sleep in and it has a desk for work/study.
    Portugal, Male, 41+
  • 8.3


    17 Oct 2019
    Very quiet hostel, ideal for those who aren’t into partying and noisy fun. Very conveniently located (5 minutes from Liverpool One Bus Station, very near Royal Albert Docks, just some 15 minutes on foot from city centre). Very clean and comfortable. Good bedroom, toilets and showers. Kitchen and common room at second floor were spacious and nice. I would gladly stay again.
    Argentina, Male, 25-30
  • 7.7

    Very Good

    21 Feb 2020
    Perfect location. No staff to deal with for all you anxiety phobes, self checkin etc. Bring toilet roll with you and if you lose a key it’s £30 to replace!! Room was clean, bathrooms not the best but you get what you pay for.
    Ireland, Male, 25-30
  • 7.1

    Very Good

    29 Dec 2019
    Didn't meet any staff (all information provided by email in advance so that wasn't a problem.) So can't rate those. Overall my stay provided what I needed - a cheap night to break my journey. I would stay there again.
    England, Male, 41+
  • 7.1

    Very Good

    23 Nov 2019
    No major problem, but no towel provided in my room. I only stayed there for a night after watching boxing before coming home next day. Bathroom is a bit far from the bedroom as well.
    England, Male, 41+
  • 6.9


    30 Jan 2020
    I found the staff really weirdly unhelpful. Beyond that you get what you pay for internally and you get more than your money’s worth in terms of location.
    Scotland, Male, 25-30
  • 6.6


    22 Feb 2020
    Basic accom, expensive for what it was, liked having own private room. Bathrooms weren’t very clean Very loud group of boys at night from 3am running down hall way yelling. No staff anywhere to be seen.
    New Zealand, Female, 25-30
  • 5.1


    22 Feb 2020
    Vending machine empty but doesn't accept current currency anyway Shower tray outlet blocked - had to have quick shower to avoid spilling over Sink water bubbles up into shower tray with added smell Kitchen utensils missing - one fork, 4 knives and 0 spoons for the whole floor room blind will not open desk needs to be pulled out to reach sockets - why not move sockets or cut out back of desk?
    England, Male, 41+
  • 5.1


    20 Jan 2020
    The following is just a series of facts about my experience. No tea towels to dry dishes, no detergent to wash dishes, dishes sitting for days because of this. Blocked drains in the showers. No toilet brush so skid stains lasted for days. Toilet paper is provided in your bedroom, not where you need it in the bathroom. The one heater in the room is directly below the window. And the desk had to be pulled out to find the one plug. I would not stay here again
    New Zealand, Male, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Dryer
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Reading Light
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Reception (limited hours)
  • Towels for hire
  • Wi-Fi