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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Arenal Backpackers Resort is the 5-star property of Costa Rica. This beautiful hostel/resort has a spectacular view of the Arenal Volcano, and is just a few minutes walk from the town centre and bus stop. The open setting of the property also makes it the perfect place for meeting fellow travelers.

Facilities include: Pristine swimming pool, with wet bar and sun loungers, A large garden with hammocks, Games: cards, board games, twister, pool table, slip n slide, etc, Information and Tour Desk, Restaurant, Fully bilingual staff and 24 hour security

In the rooms: Private bathroom with hot water, Lockers, New thick mattresses, pillows, and linen, Key card access & A/C


Tents:
We have a brand new deluxe camping area! This area is covered and each tent has a double mattress, fan, lighting, power sockets and an outside locker room.

Private rooms:
-All private rooms have: Flat screen TV with cable, 1 or 2 Double Beds, A/C, Lockers, Towels, Private bathrooms with hot water, New thick mattresses, pillows and linen

Luxury cylindrical room with a beautiful view of the Arenal Volcano and surrounding mountains.
We created an original concept that could lodge people looking for relaxing while blending in with nature. These rooms are perfect for couples or if you want to explore solo while making new friends in our property. All of them are equipped with a queen size bed with a pillowtop mattress inside colorful glass doors that makes each room very pleasant. Shared bathroom. Surrounded by beautiful tropical plants and flowers, where you can feel like inside a peaceful mountain listening to different sounds of animals during day and night. These rooms are just perfect for who loves to explore and experience the contact with nature.

Cancellation and Reservation Changes Policy:
* Cancellations and reservation changes must be made by email only.
*  Reservations can be cancelled up to 72 hours (3 days) prior to your arrival free of charge if you cancel 2 days before your arrival you will be charged for your 1st night only , after this period of time (48 hours ) you will be charged the total of the reservation same applies to “no shows “ thanks for your cooperation
* Reservation changes have to be done by email only, phone calls or messages at the front desk are not valid, and you need to bring the email with the acceptance of your changes in order to be validated,
* Non-Refundable : Your booking is non-refundable, if you choose to cancel or modify your booking, or in case of a no-show, you will still be charged the full cost of your booking.
* Last minute bookings: Reservations made only 3 days before your arrival date or within this period of time are non-refundable or accept any changes

- No underage kids and teens in the dorms and Cylinder Rooms.
-NO KITCHEN
- Towels not included in shared dorms
-AC in dorms available from 10:00 pm to 10:00 am
-Parking area $10 per day
-Front Desk opening hours from 7:00 am untill 11:00 pm.
-Check in from 3 pm to 8 pm.
-If you arrive after 11pm, there is a security guard, it is mandatory to leave your passport with him for your safety, he has a security box for them. He will open and give you the room or bed. In order to avoid misunderstandings your payment has to be done in the morning of the next day before 10 am. Your passports are going to be returned once your payment has been done.
-Quiet hours after 11 pm.
- Check Out - 10am.
-Taxes not included 13%

Deposits:

1.DORMS $1deposit (refundable) when you return your room key at check out.
2.SAFARITENT $20 deposit (refundable) when you return,towels and lock at check out.
3.CYLINDER & PRIVATE ROOMS $30 deposit (refundable) when you return your towels, key, AC remote control at check out.

Note: This will be charged with the confirmation of your booking and you will get back the deposit in 24 hours in your credit/debit card, after your check out and we have verified all the room items were returned.
4. The remaining balance has to be paid at arrival in cash ( USD or COLONES), in case you do not have cash you can go to the ATM or use your card for a 5% extra fee View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 9.2

  • Location 8.9

  • Staff 8.4

  • Atmosphere 8.1

  • Cleanliness 8.9

  • Facilities 8.3


Latest Reviews

  • 10.0

    Superb

    09 Oct 2021
    I loved my stay here!! I stayed in one of the cylinder rooms, it was very nice to have a secured area with air-conditioning. Beautiful and great location and staff, had a blast! The only disadvantage is it feels pretty hard to meet people at this hostel, but it's a great place to go with a group of friends.
    USA, Female, 18-24
  • 10.0

    Superb

    30 Sep 2021
    I loved my stay at Arenal! The staff was super helpful and always gave the best recommendations for food and activities. The washrooms and main area were always kept clean, and the tent was cool at night. On our first day there, there weren't many people and it felt like we had the hostel to ourselves (which we liked) but as more people came we were able to make lots of friends!
    Canada, Female, 25-30
  • 10.0

    Superb

    25 Jul 2021
    Love coming here! This is our second time coming to this awesome hostel! We love Johnathan at the front. Very helpful. Love the vibe of the hostel and love staying in the tents when we come!
    USA, Couple, 31-40
  • 10.0

    Superb

    05 Jul 2021
    Beautiful resort like hostel! The premise is very secure since some needs to buzz you in. The private rooms are very spacious with two full beds in the room! The room was equipped with AC & showers have hot water. The hostel also has a really nice pool. Best of all, the front desk people were very helpful in booking tours and guiding us. Would definitely recommend Arenal Backpackers Resort to anyone staying in la fortuna!
    USA, Couple, 25-30
  • 10.0

    Superb

    27 Jun 2021
    Was vary good to come this place, we took a private room, so cleen, smwlls good, the stuff are very kind, very recommended
    Israel, Female, 25-30
  • 9.7

    Superb

    08 Jul 2021
    pool could be cleaner. the rest was great. cool people and chill staff.
    Switzerland, Couple, 25-30
  • 8.0

    Fabulous

    25 Jun 2021
    fine place
    USA, Male, 41+
  • 7.1

    Very Good

    10 Aug 2021
    Nice hostel, no kitchen!
    Israel, Couple, 18-24
  • 4.3

    Rating

    05 Oct 2021
    Not what’s it’s cracked up too be. Ac was Hanley,
    Canada, Male, 31-40
  • 3.1

    Rating

    09 Sep 2021
    Worst experience I’ve had at a hostel in Costa Rica. Staff was incredibly rude. No kitchen. Wouldn’t even store my backpack for a few minutes. Tried to give me incorrect change. I arrived and when I was taken to my room the bed already had stuff on it. I tried to get a refund and was told no. They were very rude. When I went back to the room someone was already sleeping in the bed! Still no refund. Rude staff. Wouldn’t even store my backpack in the morning for a few minutes. Awful.
    USA, Female, 31-40
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Facilities

Free
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hot Showers
  • Key Card Access
  • Outdoor Swimming Pool
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Towels Not Included
Services
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Pool Table
  • Wi-Fi


Awards

  • 2010

    1st, Country Winners Costa Rica

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