Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Arenal Backpackers Resort is the 5-star property of Costa Rica. This beautiful hostel/resort has a spectacular view of the Arenal Volcano, and is just a few minutes walk from the town centre and bus stop. The open setting of the property also makes it the perfect place for meeting fellow travelers.

Facilities include: Pristine swimming pool, with wet bar and sun loungers, A large garden with hammocks, Games: cards, board games, twister, pool table, slip n slide, etc, Free internet room with A/C and wireless access, Information and Tour Desk, Restaurant, Fully bilingual staff and 24 hour security

In the rooms: Private bathroom with hot water, Lockers, New thick mattresses, pillows, and linen, Key card access & A/C

We have a brand new deluxe camping area! This area is covered and each tent has a double mattress, fan, lighting, power sockets and an outside locker room.

Private rooms:
-All private rooms have: Flat screen TV with cable, 1 or 2 Double Beds, A/C, Lockers, Towels, Private bathrooms with hot water, New thick mattresses, pillows and linen

Cancellation and Reservation Changes Policy:
* Cancellations and reservation changes must be made by email only.
*  Reservations can be cancelled up to 72 hours (3 days) prior to your arrival free of charge if you cancel 2 days before your arrival you will be charged for your 1st night only , after this period of time (48 hours ) you will be charged the total of the reservation same applies to “no shows “ thanks for your cooperation
* Reservation changes have to be done by email only, phone calls or messages at the front desk are not valid, and you need to bring the email with the acceptance of your changes in order to be validated,
* Non-Refundable : Your booking is non-refundable, if you choose to cancel or modify your booking, or in case of a no-show, you will still be charged the full cost of your booking.
* Last minute bookings: Reservations made only 3 days before your arrival date or within this period of time are non-refundable or accept any changes

- No underage kids and teens in the dorms.
-No kitchen
-Parking area $10 per day
- All reservations must be made at least 48 hours in advance.
-Front Desk opening hours from 7:00 am untill 11:00 pm.
-Check in from 3 pm to 8 pm.
-Quiet hours after 11 pm.
- Check Out - 10am.
-Taxes not included 13%

1. There is a $1 deposit (refundable) when you return your key at check out , when staying in dorms
2. There is a $5 deposit (refundable) when you return your towels at check out , when staying in private rooms
3. The remaining balance has to be paid at arrival in cash ( USD or COLONES), in case you do not have cash you can go to the ATM or use your card for a 5% extra fee View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 9.3

  • Location 9.0

  • Staff 8.7

  • Atmosphere 8.3

  • Cleanliness 8.8

  • Facilities 8.5

Latest Reviews

  • 10.0


    20 Jan 2020
    Very clean and nice place. Thé staff is very nice and helpfull especially at thé réception. There is à friendly atmosphère . Nice place for backpackers.
    France, Female, 41+
  • 10.0


    08 Jan 2020
    Great hostel! The staff here is super helpful with everything people need and they are warm and welcoming. The facilities are clean and people are ready to have a good time, so the atmosphere is definitely nice. It has cool places to hang out and the area around makes tons of things easily accessible. Overall wonderful place to stay!
    USA, Female, 25-30
  • 10.0


    29 Dec 2019
    Friendly and helpful staff. Very good restaraunt and prices. Nice pool and beds. Very large covered open space and good wifi.
    Canada, Male, 41+
  • 9.7


    11 Jan 2020
    Awesome hostel environment with large social space and pool to mingle with all the other hostel goers. Rooms and the hostel grounds itself were kept very clean. Can’t complain about much here. Had an awesome few days with some awesome people and was really sad to leave everyone we met!
    USA, Male, 25-30
  • 9.7


    10 Jan 2020
    Stayed in a 12 bed dorm- was very clean and comfortable. Grounds/pool is really nice. Food served at hostel is delicious and cheap. Great location- quick walk into town to many restaurants/shops/bars- highly recommend checking out. “Tacolicious” (for tacos) and “my coffee” (for breakfast)- both amazing. Hostel very helpful w booking tours/transportation. Good vibes, do recommend if in La Fortuna area!
    Canada, Female, 18-24
  • 9.7


    08 Jan 2020
    Great hostel, we stayed in one of the tents and it was awesome! Nice to have our own space without paying ridiculous amounts. Tents have a large fan and therefore stay nice and cool. Atmosphere of the hostel is great; easy to meet people, affordable food and wide variety of tours available. Would definitely recommend!
    Canada, Female, 25-30
  • 9.4


    05 Jan 2020
    Amazing stay for checking out La Fortuna, also nice to have a chill day at the pool. Large hangout/dining area, nice rooms and bathrooms. Close to good restaurants and stores. Very happy with our stay
    Norway, All Female Group, 18-24
  • 9.1


    02 Jan 2020
    Everything was great except I think they could spend more time living up to what the property has to offer. How do you have a pool bar that doesn’t have a bar? And the regular bar closes at 11am? No bar at the poop? Besides that it was great.
    USA, Male, 25-30
  • 8.3


    06 Jan 2020
    The hostel is clean and the staff is nice and there to help you book tours and activities to do. We stayed in the tents which were a little small but when the weather is nice, it’s a great choice.
    Canada, Female, 18-24
  • 7.4

    Very Good

    01 Jan 2020
    Poolside bar was closed, didn’t look as though it would be functional any time soon. One very small refrigerator. A/C doesn’t turn on until 22:00, which makes the rooms quite unpleasant. I would encourage people to stay at a nicer place, depending on your budget, etc. Overall, the stay in Arenal was good, but could’ve been improved by choosing a different basecamp.
    USA, Mixed Group, 25-30
Read all reviews


  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hot Showers
  • Key Card Access
  • Outdoor Swimming Pool
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Fax Service
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Pool Table
  • Wi-Fi


  • 2019

    1st, Country Winners Costa Rica

  • 2010

    1st, Country Winners Costa Rica

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