Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations must be done 2 weeks prior to arrival. After that the group will be liable for part or all of their monies paid.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
7.3
  • Wonderful Location
  • Marvellous Staff
Read all reviews

Hostelworld says

Note: 18-40 yrs old only. Astor Kensington won 1st Best Small hostel chain and 1st in the Lifetime achievement awards at the 2015 Hoscars! Astor Kensington is in the upscale neighbourhood of Bayswater, beside Oxford Street, Hyde Park and Portobello market. Hostelworld guests say they appreciate that the hostel is 'within walking distance of the Queensway and Bayswater tube stations'. Our reviewers appreciate that the staff are 'really helpful and polite. They seem to have their own little family with each other, making it feel really welcoming and open to guests', said one of our visitors. We like that this hostel has an 'excellent', 'well-equipped kitchen' and 'the best breakfast for hostels for this price range in London'.

Property Description

Located a short walk from Notting Hill, Hyde Park and Kensington Palace (home of William, Kate, and the Royal Babies!) it is easy to see why so many people fall in love with this neighbourhood. With three Underground Lines and countless 24hr buses, Astor Kensington is the perfect hub from which to explore London. A short walk around the neighbourhood will take you through the world-famous Portobello Market, Kensington Gardens and London’s most charming streets! Hop on the tube or bus and within 10 minutes you will be in the heart of Oxford Street, Piccadilly Circus and Leicester Square!

The moment you walk through our doors you become part of our family and we want you to have an incredible experience! We want every detail - from our super clean bathrooms and comfortable pillows to our unforgettable social events - to be perfect, giving you a London adventure that is 10 out of 10!

VALID government issued ID required to stay with us, and ALL guests must be between 18-40 YEARS

At our amazing hostel you will have full access to:

•Free Fast Wi-Fi throughout the building as well as Free PC Access
•24-hour reception for anything you may need (including late check-in/early check-out)
•CCTV in operation 24 hours a day
•Storage Lockers available for your valuables £1 per locker, per day (max 14 days).
•Luggage room is free to use on day of arrival! You can leave your items from £2 per bag on day of departure (£7.50 per bag for everyday thereafter).
•Laundry facilities available 24-hours. Hairdryers and ironing facilities free to use
•Dining room and common area to enjoy a meal or meet fellow travellers
•Beautiful lounge area with comfy sofas and enormous projector screen for movies and sports!

Although the government has removed many restrictions, we will continue to do everything we can to keep you safe while you stay with us!

Here is a little info on stuff that will be a little bit different than normal -

Reception hours
•Check-out is between 8am and 10am.
•Check-in is available between 2pm and 10pm (please let us know your arrival time to ensure someone is there to greet you with a masked smile!)

(A staff member is available 24 hours a day for emergencies, a number will be provided if you have any issues, or you can call the hostel number directly).??

Charity Breakfast
•Breakfast will not be available until fully safe to do so, we will have a special London map for you to scan, so you can find a delicious feast and other top tips around the city!

Common Areas
•Kitchen and common areas are all back open! Whoop Whoop! (Kitchen and lounges will be shut at midnight and reopening at 8am).

Self-Isolation - Guests who wish to self-isolate in the hostel must do so in a private room, guests must not perform the self-isolation period if coming from abroad in shared dorms.

Please Note - For the safety of others, anyone exhibiting symptoms of Covid-19 will be unable to stay at the hostel. We recommend you return home if traveling domestically, or to use specialist self-isolation accommodation.


Helpful Extras (Hidden costs are a pain! If we can give it to you for free, we will, if we cannot do it as cheap possible!).

•Free City Maps
•Tourist Information, walking tours and advice on local attractions and transport (24hrs)
•Daily events organized for our guests
•Room key is a £5 cash deposit
•Padlocks and Adaptors available for £5 cash deposit
•Discounts at local restaurants and coffee shops
•Towels are available for hire at £2.50
•Free printing facilities (boarding passes, tickets etc)
•Clean, crisp linen on your bed ready to sleep on!
•Late Check-Out available to sleep in a little more until Midday (book in advance at reception)!

Winner of No.1 Small Hostel Group Worldwide, and a Lifetime Achievement Award for excellence in the Hostel Industry. We thrive on ensuring every guest comes satisfied and if you have any problems along the way we are always there ready to help! For this and many other reasons staying at Astor Hostels is the top choice for anyone exploring London on a budget!

Reservations must be made for guests over the age of 18. Any reservations made for those under the minimum age will be cancelled and you will not receive a refund. The hostel organises daily events aimed at backpackers between the ages of 18-30, it is therefore suggested that guests under the age of 40 would enjoy the hostel the most.

Proof of identification must be shown on arrival and can include a passport, driving license and national identity cards. We cannot accept paper driving licences, student, or employee IDs as proof of identity and failure to show proof or a copy upon arrival will result in the cancellation of a reservation without a refund. Get in touch with us for further clarification.

When booking for 10 persons or more, different policies and additional supplements will apply. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.1

  • Security 8.3

  • Location 8.8

  • Staff 8.4

  • Atmosphere 6.7

  • Cleanliness 5.6

  • Facilities 5.9


Latest Reviews

  • 10.0

    Superb

    24 Oct 2021
    By far the best value for money hostel in London! Melis, Francesco, Maria, Paul, Mike, Samantha, and Gianluca are super helpful, responsive and welcoming!
    Greece, Male, 25-30
  • 8.9

    Fabulous

    04 Oct 2021
    This was my third time at the hostel and the first time during COVID. I’m glad they stayed in business and the hostel is exactly how I remember it. The staff are still very friendly and there were actually plenty of people there. Also, the price is a lot lower than when I first stayed, making it a bargain for London. The only issue I had compared to last time is the cages under the bed aren’t in the best shape, as mine was rusted and wouldn’t shut, but they do have small lockers downstairs too.
    USA, Male, 25-30
  • 8.6

    Fabulous

    15 Oct 2021
    This was a cheap stay but there are restrictions on time that the lounge and kitchen can be used (between 8-10) so not extremely is full if you have an early start or late finish. There is not a breakfast or evening meal as advertised Staff were friendly and helpful but cleanliness and upkeep of facilities was off putting. There was broken furniture in the hallway, the toilet seat was very broken and there were some strange smells in some toilets and communal areas, perhaps just unwashed furni
    England, Female, 25-30
  • 8.0

    Fabulous

    19 Jun 2021
    The room is superb, washroom is clean, everything is good just the kitchen and social area are closed due to the pandemic.
    Malaysia, Male, 18-24
  • 7.7

    Very Good

    11 Jul 2021
    Staff were very helpful! There’s one man particularly working often that was amazing! Not the greatest help the Sunday night because football was on and I had to ring the bell several times before someone would help me.. then when I got help she seemed to be all over the place! Atmosphere isn’t the greatest when I see all the staff enjoying themselves as a whole but the lounge for us was closed. I guess that’s just because of covid.
    Canada, Female, 25-30
  • 7.1

    Very Good

    12 Jun 2021
    Weird how hostelworlds criteria for ratings don't involve anything about the actual room? Place is nice, friendly staff, however our room was boiling hot with no fan/ac. One flimsy, terrible pillow. Could be better. I guess for what you pay its not bad. No Covid guidelines being enforced whatsoever which was a bit worrying. Staff not wearing masks or asking guests to wear masks.
    England, Male, 25-30
  • 6.6

    Good

    07 Aug 2021
    This hostel is in a nice location, close to the tube and lots of bus stops with a short walk away to Hyde Park. The staff were very friendly and helpful :) the dorm rooms were spacious despite it being an 8 person dorm. However the hostel could do with some TLC and a bit of a scrub. The whole place was pretty dusty, everytime I pulled out my storage box underneath my bunk clumps of dust would fly everywhere. The bathroom (ensuite dorm) wasn't very clean and the shower was cramped.
    England, Female, 25-30
  • 5.7

    Rating

    24 Nov 2021
    The bathrooms and rooms were very dirty. The rented towel was also dirty and with holes on it.
    Brazil, Female, 25-30
  • 5.4

    Rating

    21 Aug 2021
    My experience was pretty horrific the beds weren’t made so I had to wait an additional hour for the room to be sorted out
    England, Male, 25-30
  • 2.0

    Rating

    21 Aug 2021
    I contacted the hostel directly to explain my nan had died & was met with no empathy and poor customer service from Ola. She said she couldn't do anything about the cancellation policy (only needed their approval for a refund) & for me to have a nice evening. How can I have a nice evening when my nan has just died? I told HW who were really nice and done what they could but said it was down to the hostel. Maybe put the money you the money you kept towards improving customer service skills.
    England, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
Services
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines


Awards

  • 2019

    3rd, Hostel Chain

  • 2019

    1st, Best Small Hostel Chain

  • 2019

    1st, Lifetime Achievement Award

  • 2015

    1st, Best Small Hostel Chain

  • 2015

    1st, Lifetime Achievement Award

  • 2010

    3rd, Hostel Chain

View all Award Winners

Astor Kensington says

Astor Kensington won 1st Best Small hostel chain and 1st in the Lifetime achievement awards at the 2015 Hoscars! ., .

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