Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


BC Family Homestay - Hoan Kiem Lakeside

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

The hotel BC Family Homestay - Hoan Kiem Lakeside is a true «2-star Boutique». Without the luxury of a traditional boutique-hotel, it has all its other characteristics such as its exceptional location, the elegance of its decoration, its equipment, and the personalization of the services.Only 4- 5 minutes walk to Hoan Kiem Lake, Heart of Vietnam and Hanoi city, with a lots of Green Trees, Plants, flowers.

The alleys are where BC Family Homestay’s is at our best! Alley 9a Trung Yen - Dinh Liet street is perfectly located for travelers seeking authentic Vietnamese culture while having all the modern convenience just a few steps away. Get lost in this massive enclave of urban Vietnamese culture by simply stepping outside our gates or escape from the 24/7 city-bustle of Hanoi old quarter for a peaceful night of sleep. At this house, our common space includes a large common area, Private rooms/ Dorm rooms/ Apartments,a covered balcony,and our main office on the ground floor where guests...

When you are using our services, you helped local people and poor children. we are giving 15% of our profit towards charity projects.

BC Club – a cultural and social organization began from December 25, 2006 to the present. We are working hard together with the community to help disadvantaged children in Vietnam to approach Education, Health and Culture Exchanges with the best quality.

BC Family is a Social Enterprise. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.3

  • Location 10.0

  • Staff 8.7

  • Atmosphere 8.7

  • Cleanliness 10.0

  • Facilities 8.0

Latest Reviews

  • 10.0


    09 Feb 2020
    Amazing staff. Sam at front desk helped us out immensely when trying to organise things to do in Hanoi. Would recommend
    Australia, All Male Group, 18-24
  • 9.7


    10 Nov 2019
    As soon as I booked I received an email straight away asking if I wanted transportation from the airport to the hostel which we took up. Staff extremely helpful and friendly and gave us lots of tips for Hanoi! Definitely recommend.
    England, Couple, 31-40
  • 9.7


    08 Jul 2019
    Love the staff and location. Right next to the lake so everything is accessible. The staff was very friendly and helpful.
    USA, Male, 25-30
  • 9.4


    07 Mar 2019
    The only problem was that the room I was in was stuffy and had a little bit of that hostel odor. Bathrooms were clean, staff were friendly. Not a bad stay.
    USA, Male, 31-40
  • 9.4


    01 Mar 2019
    It was very central right in the middle of the old quarter and right by the lake and very easy to get to places. The owner was very willing to help us to get to places, and organised us a bus to halong. The hostel was clean and quiet even though it was on the strip where everyone goes out of an evening we couldn’t have asked for a better place for a first hostel.
    England, Female, 18-24
  • 9.1


    25 Nov 2017
    Such a great stay here! The nicest staff we’ve had in Vietnam. Great location, clean comfortable rooms (huge beds in the private rooms), and good shared bathrooms. Nice extra touches like tea and candies in the rooms along with a bean bag chair and big TV. Within walking distance to everything in the Old Quarter. Not much of a social vibe (except with the staff, they’re great!) but it’s not necessary when it’s this peaceful and pretty.
    USA, Couple, 25-30
  • 9.1


    05 Nov 2017
    Nice place close to lots of restaurants. Staff were awesome and very helpful. Clean too
    New Zealand, Couple, 18-24
  • 7.1

    Very Good

    07 Nov 2017
    Unfortunately through an error the hostel was told we were 2 females when in fact we were 1 male, 1 female so they 'upgraded' us from a mixed dorm to the female dorm, without asking us. When we checked in - we ended up in separate rooms - 3 floors apart. Not ideal! Bring your own padlock for the lockers. Privacy curtain around bed was a plus. Found tours cheaper elsewhere than what they were offering. Overall did not enjoy our stay - left after 1 night.
    Scotland, Couple, 25-30
  • 5.7


    06 Aug 2019
    Very helpful staff and location is great for old quarter. But the room I was in did not look like the pictures, the beds and rooms are in need of an update. The room was also a lot smaller than expected, the bunks are very close together. The air con is only a fan which did very little to cool the room.
    England, Male, 25-30
  • 4.9


    15 Dec 2019
    Run away! We bought a room for three and we had to pay 10$ more for a real room and not a matelas on the floor ! They said : if you travelling that means your are rich so you can pay ! Of course ! My worst experience in Asia !
    France, Mixed Group, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Reading Light
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Wi-Fi