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Back of Chapel

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reviews
8.2
Fabulous 279 Total Reviews
  • Value For Money 7.8
  • Security 8.0
  • Location 9.3
  • Staff 8.4
  • Atmosphere 7.8
  • Cleanliness 8.0
  • Facilities 7.8
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8.2
Fabulous 279 Total Reviews
  • Value For Money 7.8
  • Security 8.0
  • Location 9.3
  • Staff 8.4
  • Atmosphere 7.8
  • Cleanliness 8.0
  • Facilities 7.8

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • mrskatedarcy9183
  • USA, Female, 25-30
  • Novice Nomad
  • 1 review
28th Aug 2018
8.0

Good stuff

    • 8.0Value For Money
    • 6.0Security
    • 10.0Location
    • 8.0Facilities
    • 10.0Staff
    • 8.0Atmosphere
    • 6.0Cleanliness
  • laurabuckby71
  • England, Female, 25-30
  • Novice Nomad
  • 7 reviews
28th Aug 2018
8.0

Stayed for 2 nights in a private room as I was ill and needed some R&R, this was the perfect place. Clean and tidy room and individual bathrooms, no stalls which was nice. Good location to all the pubs and bars on Chapple street and within walking distance of St Kilda beach.

    • 8.0Value For Money
    • 8.0Security
    • 8.0Location
    • 8.0Facilities
    • 8.0Staff
    • 6.0Atmosphere
    • 10.0Cleanliness
View Property Reply

Thanks so much for the review. We are certainly glad that you found the perfect place for your well deserved R&R. Enjoy the rest of your trip and we hope to see you soon. Aaron

  • Anonymous
  • England, Male, 25-30
  • Novice Nomad
  • 5 reviews
8th Jul 2018
6.0

I must be missing what everyone else see’s in this place. The room I stayed in was very messy, had to climb over things to get to my bed, there was old food left in the room. It smelt like it hadn’t been cleaned in about 4 weeks. I did not actually see a staff member once... not once, from check in to check out I did not deal with a single person. The bathrooms were ok and there are laundry services, so that’s ok I guess. Average at best unfortunately.

    • 6.0Value For Money
    • 8.0Security
    • 8.0Location
    • 6.0Facilities
    • 4.0Staff
    • 6.0Atmosphere
    • 4.0Cleanliness
View Property Reply

Thanks for the review. It would have been really easy for us to change or provided you a free upgrade to a better room if you did not feel comfortable in the original room. Back of Chapel reception is open from 9-12 and from 3-5 pm and we also come in after hours as well. We love to meet all our guests and make sure they are comfortable.

  • Anonymous
  • England, Male, 18-24
  • Novice Nomad
  • 2 reviews
19th May 2018
6.9

Owner was very friendly and helpful, the staff were amazing too even though one was quite loud in the mornings. I loved the fact that the hostel gave off a family vibe, everyone was very welcoming. As the staff are not there all day, and insist that the reception only needs to be open to check people out, lowers the standard and security of the hostel. I met a few people who had been kicked out of the hostel, roaming in people rooms and making new guests uncomfortable.

    • 4.0Value For Money
    • 4.0Security
    • 10.0Location
    • 8.0Facilities
    • 6.0Staff
    • 8.0Atmosphere
    • 8.0Cleanliness
View Property Reply

Thanks for the review. We do have a standard set of hours for reception and the owners come in and out during other times in the day. Check out can be done at anytime before 10:00 am so if a guest needs to leave before reception opens that is an easy option. We encourage all guests to communicate with us via e-mail or phone if there are any issues. We would have dealt with previous guests coming in. Also there is a code for the front door which changes regularly as well as locks on every bedroom door.

  • Anonymous
  • Sweden, Male, 25-30
  • Novice Nomad
  • 1 review
15th May 2018
10.0

Been in Australia in nearly 2 years now and have stayed at a lot of different hostels. and back of chapel is one of the best hostel I have stayed at. Very good location and the atmosphere is just awesome. Really recommend this hostel!

    • 10.0Value For Money
    • 10.0Security
    • 10.0Location
    • 10.0Facilities
    • 10.0Staff
    • 10.0Atmosphere
    • 10.0Cleanliness
View Property Reply

Thank you so much for taking the time to post a review. These are the best compliments to receive when we are being compared to other Hostels our guests have stayed in. We strive to be the best we can and can feel satisfied with your review! All the very best, Aaron

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