Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
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Property Description

Backpackers HQ is a small and compact home that will afford it's guests an extremely personal, private and ever so friendly experience. It's not only the newest hostel in Ottawa, but also the very best and friendliest as well. You will feel like your coming home to a home away from home, where the friendly staff and guests alike are anxiously awaiting for your expected arrival.

Backpackers HQ is a brand new hostel right in the heart of downtown Ottawa. It's a stone's throw from all the exciting nightlife this city has to offer, including the ever famous Byward Market filled with antique shops, restaurants and pubs. It's a small heritage home filled with all kinds of beautiful decorations and flavour.

We don't have a crowded ten or eight bed dorms. Our largest dorm is a six bed one. We then also have four bed and three bed dorms. You'll always have ample space for yourself and your belongings. You Wil never feel cramped or crowded for space. Wooden bunk beds and high speed Wi-Fi in the property.

Backpackers HQ terms and conditions:

Cancellation policy: 24 h before arrival.

Check in from 13:00 to 00:00 .
Check out before 12:00 .
Reception hour from 08:00 to 00:00

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes not included - 17.5%
Breakfast not included.

Reception hour from 8:00 to 00:00
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.0

  • Security 5.9

  • Location 7.9

  • Staff 6.3

  • Atmosphere 4.9

  • Cleanliness 5.2

  • Facilities 4.9

Latest Reviews

  • 8.9


    27 Sep 2019
    Me and my girlfriend stayed for 2 nights, whilst travelling around Canada. We had a private room, which was perfect for what we payed for. Great location and everyone was so friendly and welcoming. We loved it! Just wish there had been more bathrooms/shower rooms as there are a lot of people staying and sharing one shower! Thanks so much for our stay, we loved Ottawa!
    England, Male, 25-30
  • 8.9


    15 Aug 2019
    Super good location. Good wifi. Feels like home. One of the best hostels I have been to in Canada.
    Poland, Female, 31-40
  • 8.9


    02 Aug 2019
    The staff was very kind and friendly. I went with a female friend and they managed to get us a room with another girl, even that we had bought a mixed room because they didn't know who would get in another day and sleep in the same room as us. So thank you so much for the hospitality, you're very sweet and thoughtful. But the room was a little too hot, even with the fan. The location is perfect, you can easily walk to the main touristic places in Ottawa. There is just one bathroom.
    Brazil, Female, 18-24
  • 7.4

    Very Good

    28 Sep 2019
    Everything in this hostel worked and my stay went without hitch. However there's not much atmosphere - but it's a new hostel, I think, so it'll come. Also there is only one bathroom, and one separate toilet for the whole building which when things are busy makes for a bit of hanging around. So the main improvement here would be build more bathrooms!
    New Zealand, Male, 31-40
  • 6.0


    26 Aug 2019
    Potential to be a good hostel but one functioning bathroom between the entire house was just not ok. Also no air con throughout the house. I woke up with a cat in my bed, thought I was tripping or something but was a real life cat...
    Ireland, Male, 18-24
  • 5.7


    26 Aug 2019
    Very funny hostel I was ever stayed in. If you wanna meet impolite India people ,psyched problem Canadians ,funny cats ,stupid Africans with tough service. Just come to enjoy .
    China, Male, 41+
  • 4.0


    21 Sep 2019
    The whole thing looked sketchy. It was dark, didn't look really clean (there was even holes in the walls), the staff was themselves sketchy, it was loud, it was hot, there was only one bathroom working for the whole place. I don't recommend this place. Oh and we didn't have a key for our private room...the whole place didnt feel secure.
    Canada, Female, 31-40
  • 2.0


    27 Aug 2019
    My room had bed bugs, crawling on the wood slats of the bed bunk above me. It's probable the owner knew ahead of time and didn't try to remedy the situation before taking on new occupants. Wasn't refunded my money, having paid two nights and not staying there. Highly do not recommend this place.
    Canada, Male, 31-40
  • 2.0


    24 Aug 2019
    Terrible, please don't stay here especially if you're a woman alone.... the worst hostel experience I've ever had and I've stayed in a fair few! It had bed bugs and the owner was deeply unpleasant, wants to make as much money as possible from you and doesn't seem to care how. Thankfully I got a full refund because I paid cash. It was over crowded and only has one bathroom. TBH I got the feeling there were some seriously dodgy stuff going on..... sadly don't have any evidence to know for sure...
    England, Female, 31-40
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  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Parking
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Wi-Fi