Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Balu Hostel. Isla Mujeres

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Amazing ocean view from the rooftop, chill out bar, pool area and comfortable rooms. Balu more than a hostel, it is an experience.
We have wifi service, private and shared rooms and breakfast is included. In the afternoon you can enjoy the delicious cocktails at the bar next to the pool, and on weekends we have our terrace-bar with live music available. For dinner, we offer a varied menu of homemade and economical food.
We have activities such as yoga, art workshops, expos and performance of bands and djs, so you always have something new and fun to do with your friends.

COVID-19: Due to the current global contingency from March 31st 2020 until April 15 2020 we do not have breakfast service available, nor the restaurant bar.

Balu Hostel. Isla Mujeres Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out from 07:30 to 12:00 .

Payment upon arrival.
Security deposit $100 MX

Taxes not included, 19%


The reception is open from 07.30 to 23.00
The a/c is start from 10pm to 8 am
No curfew.
This property might pre-auhtorize your credit card.

The minimum night of stay one for the private rooms and one night for the dorms. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 8.5

  • Location 9.3

  • Staff 8.2

  • Atmosphere 7.9

  • Cleanliness 7.9

  • Facilities 7.6

Latest Reviews

  • 9.4


    07 Jan 2020
    Great location and the bar downstairs is a great place to start the night. The staff are helpful and balu offers all the amenities you need. It was super windy when I was there but I’m sure the rooftop is a great setup when the weathers nice
    Australia, Male, 25-30
  • 9.1


    07 Jan 2020
    This is a big hostel! It definitely felt more like a hotel. My room had an en suite bathroom and a balcony, which I was not expecting. There’s a bar in the communal area and people played games until late both nights I was there. It was pretty loud, but I just put my ear buds in to sleep. It’s a short 10 minute walk to Playa Norte and the ferry is even closer. The rooms lock automatically, so I felt very secure.
    USA, Female, 25-30
  • 8.6


    24 Jan 2020
    We stayed in the family deluxe room - great value for money room, however the shower did not work (it only produces a dribble). However the hostel was in a great location and the staff were really great!
    Australia, Female, 25-30
  • 8.0


    29 Dec 2019
    Very nice staff ! Many issues with the facilities while we we’re there (toilet didn’t flush, no water, broken door). Fortunately, was fixed as fast as possible but other than that great location and everyone was very nice. Would recommend
    Canada, Female, 18-24
  • 7.4

    Very Good

    05 Feb 2020
    Less than 5 mins from the port in a quieter area with a great Mexican restaurant nearby. Private room was spacious and nice view of the ocean. Only problem was building work on the ground floor all day and loud music most nights - one night until midnight, the other until 3am. Breakfasts was basic but decent and good place to meet new people.
    England, Couple, 31-40
  • 6.9


    29 Feb 2020
    WIFI didn’t work in rooms (only downstairs lobby), our safe was broken (to be fair we didn’t raise this with them or ask them to fix it for us which they might have) and our door was broken so was hard to open and close. Room was big and great aircon with comfy bed, only problem is v noisy from rooftop so defo need earplugs. Staff friendly.
    England, Couple, 25-30
  • 6.3


    11 Mar 2020
    The location is very good. This place does not have a hostel atmosphere. It’s not the best place of you want to meet people. The staff members are from Argentina and they just hangout with Argentinians.
    Brazil, Female, 31-40
  • 5.7


    09 Jan 2020
    Great Location! Shower and bathroom facilities were shocking in the shared dorms. Definitely not a party hostel.
    Australia, Female, 18-24
  • 4.9


    30 Jan 2020
    Doesn’t look or feel like anything the photos suggest. The pool looks dirty, the showers and bathrooms are woeful and hardly work. Rooms are stuffy and pretty dirty. It said the happy hour was from 5-8pm but we arrived at 7pm and no one was serving yet all the staff were sitting and eating and told us to wait, so we waited and they still didn’t have the bar set up etc so we ended up leaving, everything seemed disorganised.
    England, Male, 18-24
  • 4.9


    30 Dec 2019
    Very unhygienic and for that reason I would never recommend this hostel. I stayed in an 8 bed all female dorm and the toilets were continously blocked or not flushing, no running water, no toilet paper and no hand soap. This includes the toilets for in the hostel for the staff and day users. Disgusting. I complained to reception about this a number of times but received no apology and the problem continued.
    Scotland, Female, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Safe Deposit Box
  • Swimming Pool
  • 24 Hour Security
  • Internet Access
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Nightclub
  • Wi-Fi