Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Balu Hostel. Isla Mujeres

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

Amazing ocean view from the rooftop, chill out bar, pool area and comfortable rooms. Balu more than a hostel, it is an experience.
We have wifi service, private and shared rooms and breakfast is included. In the afternoon you can enjoy the delicious cocktails at the bar next to the pool, and on weekends we have our terrace-bar with live music available. For dinner, we offer a varied menu of homemade and economical food.
We have activities such as yoga, art workshops, expos and performance of bands and djs, so you always have something new and fun to do with your friends.

Balu Hostel. Isla Mujeres Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out from 07:30 to 12:00 .

Payment upon arrival.
Security deposit $100 MX

Taxes not included, 19%


The reception is open from 07.30 to 23.00
The a/c is start from 10pm to 8 am
No curfew.
This property might pre-auhtorize your credit card.

The minimum night of stay one for the private rooms and one night for the dorms. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 8.7

  • Location 9.1

  • Staff 7.8

  • Atmosphere 7.6

  • Cleanliness 8.1

  • Facilities 7.8

Latest Reviews

  • 10.0


    06 Nov 2020
    Excellent stay! Staff was super friendly and beyond helpful. Would recommend 100%!
    USA, Couple, 18-24
  • 10.0


    08 Sep 2020
    Excellent hostel on Isla Mujeres, situated close to the Ultramar ferry and North Beach. Hostel has a pool and weekly all-you-can-eat pizza for 100 Pesos. Enjoyed my 4-night stay there.
    USA, Male, 41+
  • 9.7


    30 Sep 2020
    We stayed in a private room with excellent view of the city. Also the terrace provides a 360 view. Very well located, 2 minutes from the port and 10 minutes from playa norte. The staff were very helpfull. Value for money. Highly recommended!
    Greece, Male, 31-40
  • 9.7


    03 Aug 2020
    Great place and nice staff. Not too far away from the ferry and in downtown.
    USA, Male, 25-30
  • 8.6


    07 Aug 2020
    Great for the value. Great location. Staff cool and easy to work with. Obviously during covid the hostel is quiet, but I think that made the island itself better. Roof was very cool. Main complaints were the facilities are very basic: Low water pressure, no shelves or hooks in bathrooms which are easy and cheap to implement. Seems like it would be a lot of fun after covid - I'd come back. I would recommend to anyone who is looking for low cost and is OK with basic facilities.
    USA, Male, 25-30
  • 7.4

    Very Good

    19 Jun 2020
    It was an ok place nothing to rave about. The best thing about the place is the location. Only 2 blocks south of the ferry terminal. I can sadly confirm what other reviews said is true. Very, very slow internet. Toilet had the weakest flush I have ever seen. I often worried if you can clog it by going number 2 in it. An odd thing was staff came in to turned on the air conditioning at night and left the front door open. I don't think that's how A/C suppose to work. Was able to sleep once cooled.
    USA, Male, 31-40
  • 7.4

    Very Good

    05 Feb 2020
    Less than 5 mins from the port in a quieter area with a great Mexican restaurant nearby. Private room was spacious and nice view of the ocean. Only problem was building work on the ground floor all day and loud music most nights - one night until midnight, the other until 3am. Breakfasts was basic but decent and good place to meet new people.
    England, Couple, 31-40
  • 6.9


    29 Feb 2020
    WIFI didn’t work in rooms (only downstairs lobby), our safe was broken (to be fair we didn’t raise this with them or ask them to fix it for us which they might have) and our door was broken so was hard to open and close. Room was big and great aircon with comfy bed, only problem is v noisy from rooftop so defo need earplugs. Staff friendly.
    England, Couple, 25-30
  • 6.3


    11 Mar 2020
    The location is very good. This place does not have a hostel atmosphere. It’s not the best place of you want to meet people. The staff members are from Argentina and they just hangout with Argentinians.
    Brazil, Female, 31-40
  • 4.9


    30 Jan 2020
    Doesn’t look or feel like anything the photos suggest. The pool looks dirty, the showers and bathrooms are woeful and hardly work. Rooms are stuffy and pretty dirty. It said the happy hour was from 5-8pm but we arrived at 7pm and no one was serving yet all the staff were sitting and eating and told us to wait, so we waited and they still didn’t have the bar set up etc so we ended up leaving, everything seemed disorganised.
    England, Male, 18-24
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Utensils
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Nightclub
  • Wi-Fi