Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Balu Hostel. Isla Mujeres

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Amazing ocean view from the rooftop, chill out bar, pool area and comfortable rooms. Balu more than a hostel, it is an experience.
We have wifi service, private and shared rooms and breakfast is included. In the afternoon you can enjoy the delicious cocktails at the bar next to the pool, and on weekends we have our terrace-bar with live music available. For dinner, we offer a varied menu of homemade and economical food.
We have activities such as yoga, art workshops, expos and performance of bands and djs, so you always have something new and fun to do with your friends.

Balu Hostel. Isla Mujeres Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out from 07:30 to 12:00 .

Payment upon arrival.
Security deposit $100 MX

Taxes not included, 19%
Breakfast included.


The reception is open from 07.30 to 23.00
The a/c is start from 10pm to 8 am
No curfew.
This property might pre-auhtorize your credit card.

The minimum night of stay one for the private rooms and one night for the dorms. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 8.4

  • Location 9.1

  • Staff 8.5

  • Atmosphere 8.3

  • Cleanliness 8.0

  • Facilities 8.0

Latest Reviews

  • 9.7


    27 Aug 2019
    A really nice hostel, with even nicer staff!
    Slovenia, Female, 25-30
  • 9.4


    08 Nov 2019
    Basic hostel with en-suites and a pool. There are lockers under the beds and some rooms are air conditioned. The staff are friendly and we felt really comfortable there.
    Australia, Mixed Group, 25-30
  • 9.4


    23 Jul 2019
    Great hostel. In such a sweet location next to the ferry terminal. Would definitely stay again
    New Zealand, Mixed Group, 25-30
  • 9.1


    12 Aug 2019
    This certainly has potential to be a great spot, and maybe it’s only due to the lack of tourism right now that’s bottling it down. I’ve read negative reviews on staff but had pretty pleasing encounters. The WiFi really only works downstairs (pool area) and the showers never turned hotter than lukewarm. AC from 10p-8a is pretty whacky, but it kicks in relatively quickly. All to say that if you’re in the hostel during these hours then you’re not taking advantage of the beaches/islands.
    USA, Male, 25-30
  • 9.1


    04 Jul 2019
    Besides having no air conditioned I enjoyed my stay here. The pool and breakfast were good amenities.
    USA, Female, 18-24
  • 8.0


    25 Jul 2019
    Fine. Probably a bit expensive for what it is. Pretty basic and air con only switched on 10pm-8am. One bathroom for ten people isn't enough and I had to wait a long time for a shower. The bathroom is tiny, always had water all over the floor and there is nowhere to put anything. They should add at least a hook for a towel. Breakfast was same every day (egg & hard toast) but was included. Other than that it was good, friendly staff and tour bookings from reception. Close to town
    England, Female, 25-30
  • 7.1

    Very Good

    12 Jun 2019
    As mentioned by other reviewers, the bed sheets definitely hadn't been changed. They smelled really bad! Pool was also kinda useless because of how dirty it looked. Food and security was good though
    England, Male, 31-40
  • 6.6


    06 Nov 2019
    Super loud hostel, if you like partying to really poor music then head here. Staff were alright but not overly welcoming. Breaky was not bad and the maids were great, they cleaned our room everyday. Wouldn’t recommend if you’re looking for a quiet place to relax on a beautiful island!
    Australia, Couple, 18-24
  • 4.3


    17 Jul 2019
    The rooms were not lockable and there was no air conditioning in the rooms so it was the worst night’s sleep I’ve ever had. The staff were also not very friendly and quite intimidating. The vibe of the hostel was not sociable and it is the other side of town to Playe Norte so not a fantastic location either. Wouldn’t stay here again.
    England, Female, 18-24
  • 3.4


    16 Jun 2019
    Dirty linen, stinky pillows, dirty toilets, long face staff, far away from the beach, stupid rules, dirty pool...even the owners had a long face; it seems they are there to complicate even more the picture....
    Chile, Male, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Safe Deposit Box
  • 24 Hour Security
  • Internet Access
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Nightclub
  • Wi-Fi