Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Balu Hostel. Isla Mujeres

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Amazing ocean view from the rooftop, chill out bar, pool area and comfortable rooms. Balu more than a hostel, it is an experience.
We have wifi service, private and shared rooms and breakfast is included. In the afternoon you can enjoy the delicious cocktails at the bar next to the pool, and on weekends we have our terrace-bar with live music available. For dinner, we offer a varied menu of homemade and economical food.
We have activities such as yoga, art workshops, expos and performance of bands and djs, so you always have something new and fun to do with your friends.

Balu Hostel. Isla Mujeres Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out from 07:30 to 12:00 .

Payment upon arrival.
Security deposit $100 MX

Taxes not included, 19%
Breakfast included.


The reception is open from 07.30 to 23.00
The a/c is start from 10pm to 8 am
No curfew.
This property might pre-auhtorize your credit card.

The minimum night of stay one for the private rooms and one night for the dorms. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 8.8

  • Location 9.4

  • Staff 8.7

  • Atmosphere 8.3

  • Cleanliness 8.2

  • Facilities 7.9

Latest Reviews

  • 10.0


    01 Dec 2019
    Nice hostel, good atmosphere, nice cats
    Finland, Female, 25-30
  • 9.4


    07 Jan 2020
    Great location and the bar downstairs is a great place to start the night. The staff are helpful and balu offers all the amenities you need. It was super windy when I was there but I’m sure the rooftop is a great setup when the weathers nice
    Australia, Male, 25-30
  • 9.4


    28 Dec 2019
    We stayed at Balu Hostel for 3 nights, we had a deluxe double bed private which turned out to be the comfiest king sized bed we have ever slept in!! Value for money was good considering it was between Christmas and New Years. Breakfast was very small 1 egg omelette and fruit but good. Staff at the bar were initially a bit slow on service but drinks were good
    Australia, Couple, 25-30
  • 9.1


    07 Jan 2020
    This is a big hostel! It definitely felt more like a hotel. My room had an en suite bathroom and a balcony, which I was not expecting. There’s a bar in the communal area and people played games until late both nights I was there. It was pretty loud, but I just put my ear buds in to sleep. It’s a short 10 minute walk to Playa Norte and the ferry is even closer. The rooms lock automatically, so I felt very secure.
    USA, Female, 25-30
  • 8.0


    29 Dec 2019
    Very nice staff ! Many issues with the facilities while we we’re there (toilet didn’t flush, no water, broken door). Fortunately, was fixed as fast as possible but other than that great location and everyone was very nice. Would recommend
    Canada, Female, 18-24
  • 7.7

    Very Good

    04 Dec 2019
    Les lits n'ont pas de rideaux, pas de savon à mains dans la salle de bains de la chambre, mais sinon c bien, ils servent des toast, des fruits et des oeufs pour déjeuner, ak le café! La piscine n'était pas trop invitante, elle a l'air sale et vieille! J'ai vu personne se baigner durant mes 2 jours! Mais le personnel est super👌👌
    Canada, Female, 31-40
  • 7.1

    Very Good

    06 Dec 2019
    Party hostel. If you want a quiet stay, you might wanna look somewhere else. Really friendly staff and very helpful but I wouldn’t stay again cause I’m not looking to party. The one big plus was having it close to the ferry. I’d grade it a C overall.
    USA, Couple, 25-30
  • 5.7


    09 Jan 2020
    Great Location! Shower and bathroom facilities were shocking in the shared dorms. Definitely not a party hostel.
    Australia, Female, 18-24
  • 5.1


    18 Dec 2019
    Staff were cold, unhelpful and rude! We had issues with the water and when we asked whether it was being fixed one staff member replied with ‘obviously’. There was a cat in the dorm room and one of our friends is allergic and the staff just said ‘this is a pet friendly hostel’. We couldn’t shower in 3 days as there was no water the whole time. I don’t recommend.
    Australia, Female, 18-24
  • 4.9


    30 Dec 2019
    Very unhygienic and for that reason I would never recommend this hostel. I stayed in an 8 bed all female dorm and the toilets were continously blocked or not flushing, no running water, no toilet paper and no hand soap. This includes the toilets for in the hostel for the staff and day users. Disgusting. I complained to reception about this a number of times but received no apology and the problem continued.
    Scotland, Female, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Safe Deposit Box
  • Swimming Pool
  • 24 Hour Security
  • Internet Access
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Nightclub
  • Wi-Fi