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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Bambu Gran Palas and Cenote

Book more than 7 days in advance for Free Cancellation.
7.4
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Beautiful small hostel, made with bamboo and coconut in completely sustainable manner, totally solar powered, located in a cenote and few steps away from the Mexican Caribbean shores. We have a vast experience in the hospitality sector and a great knowledge about the city.

Nested in the jungle, Bambu Gran Palas Cenote and Beach Club is surrounded by lush green jungle and mangroves few steps from the beach, with a cenote on site, the place respects the plants and uses the environment as part of the design. In addition, the city of Tulum is just 20 minutes by car from our location.

This place consists of three dorms, one female only, another unisex-mixed-couples and one more that allows owners and their pets that are more educated than the guests. Come and stay in one of our 38 private cubicles nested in a cozy all Bamboo and Coconut cabins, with amenities such as, private cenote, 24 hour restaurant service, yoga terrace, bicycles and free electric transportation from the hostel to our beach club and much more.

Bambu Gran Palas Cenote and Beach Club Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 16.00%
Breakfast included.

General:

The reception service is open from 07.00 to 22.00
No curfew.
Pet friendly.
Non smoking.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

7.4
  • Value For Money 6.5

  • Security 8.3

  • Location 8.5

  • Staff 7.3

  • Atmosphere 7.3

  • Cleanliness 6.5

  • Facilities 7.5


Latest Reviews

  • 9.7

    Superb

    07 Nov 2018
    One of the best hostels I ever stayed on. Perfect location, walking distance from the main spots at the beach area. Each.bed has its own fan, light and charging station. There is a restaurant on the back with a cenote where you can go for a swim. People who left bad reviews were probably expecting hotel quality, i will definitely come back and recommend to my friends.
    Mexico, Male, 25-30
  • 5.1

    Rating

    26 Dec 2018
    Just not worth it. Super over priced for what they offer, there is no vibe, no where to hang out. The bathroom was dirty, the shower had no hot water, had to finish washing my hair in the sink because of low pressure and the sheets had these weird orange stains all over them.
    Canada, Female, 25-30
  • 4.9

    Rating

    31 Dec 2018
    It was too crowded and too expensive during the festive season. The showers and bathrooms weren't clean and there was no breakfast because the cook got drunk the night before.
    Belgium, Female, 25-30
  • 4.9

    Rating

    17 Aug 2018
    The place has a lot of potential, but was such a disappointment. The bathrooms were gross and dirty, the rooms were unbelievably hot and musty. The owners refused to turn the AC on making it impossible to sleep. There were ants in the beds and sap from the bambu that would drip and stain the sheets and clothing. Left a day early and forfeited the money for the second night we booked since the owners would not refund. I would not recommend this place to anyone.
    USA, Male, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Bicycle Parking
  • Card Phones
  • Ceiling Fan
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
Services
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
Entertainment
  • Nightclub

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