Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

We have a 48 hour cancellation policy.
should you cancel within this time frame one night's booked accommodation will be charged to the credit card supplied

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
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Property Description

Located on the most popular street in Queenstown, Base is THE 'one stop shop' hostel.

We have everything you could want under one roof - your bed, your entertainment and your adventure all catered for by the friendliest team in town. On special offer for all Base Backpackers guests are $6 house drinks in our bar Loco Cantina every night. Whether you're travelling alone or with a group, we pride ourselves in ensuring each individual feels right at home. If it's comfort, fun and adventure that that you seek, then congratulations you have found your place already!

So you can be sure of the fun you'll have staying at Base Queenstown, your hosts will help you with free activities and meeting other backpackers to enjoy the nightlife.

We invite you to experience Base Queenstown first hand - get stoked because you will love your time here!

Downstairs we have the new Loco Cantina Bar where you will meet our hilarious staff that have devoted their life to giving you an awesome time! Every night the Loco Cantina promises a perfect opportunity to meet people, play games, win massive prizes, dance the night away to cool DJs, drink and eat cheaply! Iconic in New Zealand is Loco Cantina's Thursday night where the AJ Hackett's horizontal bungy is run! A must see.

Hungry and don't want to cook noodles again? Loco Cantina is a Mexican cantina with scrumptious tacos, burritos and nachos. There is a daily special too which has unbeatable value in this town!

Free WiFi is available.

Queenstown is the adventure capital of the world and our friendly staff at the Base Travel desk have luckily done the experiences to tell you all about it. Come to the desk and we'll find you the cheapest deals in town for any adventure you want!

We invite you to experience Base Queenstown first hand - get stoked because you will love your time here!

Please note we are a dry hostel, no outside alcohol on site. View House Rules


At Base Queenstown, we're on the most popular street in the city with loads of bars and restaurants on our doorstep. But with our own Loco Cantina Bar downstairs and a nightclub with live DJs and acoustic sessions, you might not want to go anywhere else! You'll also get bargain house drinks here – turning the whole night into happy hour. Hang out in the communal areas for pool and foosball, or join our trips down to the lake for barbecues or across Queenstown's hill. We'll sort you out with a free breakfast every day, and you're welcome to use the shared kitchen any time.


We're easy to find: take bus 11 from Queenstown Airport and get off on Camp Street, a 5-minute walk from us. When it's time to go, we can book you on the shuttle out. For sightseeing, Ben Lomond Scenic Reserve is a 5-minute drive away. You can see the city from the Skyline, try paragliding or zip-lining! The beach is a 5-minute stroll away too, and Queenstown Gardens (13 minutes) has an 18-hole frisbee golf course.

Rooms and Dorms

Bunk in our mixed or female-only dorms, and you'll have an en-suite with hot showers. You'll get a large cage locker under your bed and free linen, plus you can hire towels should you need them. For more personal space, try a private twin, double or triple room where you'll have a TV, plus fresh towels and toiletries in your own en-suite. For big nights out (or quiet nights in!), you can borrow a hairdryer from us.

Extras and activities

For day trips, talk to our experienced travel desk for tips on the cheapest deals. Our Wi-Fi's free between 7am and 7pm, so you can easily post pics showing off views from your paraglider. Fill up on burritos and nachos in our Mexican cantina or try nearby Mall Street for food – grab cash from our ATM before you go. We've also got an elevator – a welcome sight after long treks!

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Reviews & Ratings

  • Value For Money 6.5

  • Security 6.9

  • Location 8.7

  • Staff 7.4

  • Atmosphere 6.1

  • Cleanliness 5.1

  • Facilities 5.9

Latest Reviews

  • 9.4


    11 Jul 2020
    Always a great sleep at Base. Bathroom could have done with a clean but other than that it was great :D
    England, Female, 18-24
  • 9.4


    06 Jul 2020
    Very close to shops and restaurants. Easy to find. Safe and comfortable place. Very accessible. One can just go back to the place to have rest after going out and about around the township.
    New Zealand, Couple, 41+
  • 9.1


    20 Nov 2020
    Perfect central location and within walking distance of everything in Queenstown. Friendly and helpful staff. Good facilities and great value for money. Clean room and en-suite. It’s a pity some guests are grubs and don’t clean up after themselves in the kitchen. Also remember to pack ear plugs because Ferg’s Bar over the road is open til 4 am 6 nights a week and you will get no sleep unless you are deaf or have ear plugs. Thanks team for another great stay at Base Queenstown.
    New Zealand, Female, 41+
  • 8.9


    19 Jul 2020
    We pretty cheap and in a mean spot but pretty average rooms! Didnt have wall plugs by the beds
    New Zealand, Male, 18-24
  • 7.1

    Very Good

    04 Jun 2020
    nice location and nice bar...
    Philippines, Male, 25-30
  • 6.6


    04 Jan 2021
    A bit grotty , but fantastic helpful staff
    New Zealand, Male, 41+
  • 4.9


    14 Mar 2020
    I like Base hostels but by far this one was the worst, rooms are very dark and grimy, only 1 outlet in the room and just didn’t enjoy the set up. Love the other ones tho
    Canada, Female, 18-24
  • 2.6


    12 Mar 2020
    Awful experience, staff did not help at all, Rooms loud and unclean. My friend broke his leg and the staff said don’t bother going to hospital and directed us to the wrong place. Really do not recommend
    England, Female, 18-24
  • 2.0


    28 Dec 2020
    Absolutely diabolical. We had 4 sets of people in our room over a week, the sheets were hanged every time but the floor wasn’t hoovered once. I had to ask 3 times before a front desk man hoovered and even then was still left behind my bed. The bathrooms hadn’t been cleaned once. There was no bin in our rooms. It was vile. I’ve been backpacking for 3 years and you 100% do not get your money’s worth at all.
    England, Female, 18-24
  • 2.0


    10 Apr 2020
    I have been trying to get in touch with someone at hostel world but have not heard back from anyone. I expect a full refund. Base backpackers emailed me to say that my booking was cancelled due to the nationwide lockdown. Can you please email me back to my registered email and tell me how i expect to receive my refund. Thank you.
    New Zealand, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Vending Machines
  • Board Games
  • DVD's
  • Foosball
  • Nightclub
  • Pool Table
  • Wii