Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

we have a 48 hour cancellation policy.
should you cancel within this time frame one night's booked accommodation will be charged to the credit card supplied

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
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Property Description

Located on the most popular street in Queenstown, Base is THE 'one stop shop' hostel.

We have everything you could want under one roof - your bed, your entertainment and your adventure all catered for by the friendliest team in town. On special offer for all Base Backpackers guests are $6 house drinks in our bar Loco Cantina every night. Whether you're travelling alone or with a group, we pride ourselves in ensuring each individual feels right at home. If it's comfort, fun and adventure that that you seek, then congratulations you have found your place already!

So you can be sure of the fun you'll have staying at Base Queenstown, your hosts will help you with free activities and meeting other backpackers to enjoy the nightlife.

We invite you to experience Base Queenstown first hand - get stoked because you will love your time here!

Downstairs we have the new Loco Cantina Bar where you will meet our hilarious staff that have devoted their life to giving you an awesome time! Every night the Loco Cantina promises a perfect opportunity to meet people, play games, win massive prizes, dance the night away to cool DJs, drink and eat cheaply! Iconic in New Zealand is Loco Cantina's Thursday night where the AJ Hackett's horizontal bungy is run! A must see.

Hungry and don't want to cook noodles again? Loco Cantina is a Mexican cantina with scrumptious tacos, burritos and nachos. There is a daily special too which has unbeatable value in this town!

Free WiFi is from 7am - 7pm. 24 Paid wifi is available.

Queenstown is the adventure capital of the world and our friendly staff at the Base Travel desk have luckily done the experiences to tell you all about it. Come to the desk and we'll find you the cheapest deals in town for any adventure you want!

We invite you to experience Base Queenstown first hand - get stoked because you will love your time here!

Please note we are a dry hostel, no outside alcohol on site. View House Rules

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Reviews & Ratings

  • Value For Money 6.6

  • Security 7.1

  • Location 9.0

  • Staff 7.8

  • Atmosphere 6.4

  • Cleanliness 5.3

  • Facilities 5.9

Latest Reviews

  • 9.1


    01 Mar 2020
    It was great honestly the first few nights. Fantastic location, great price, and really great staff. In my years of traveling, I never had a moment where I saw a disrespectful, loud guest at midnight however. It was on the last night of my stay - and I was really happy to see that the hostel staff wasn't going to tolerate it either. While the situation itself wasn't great, it definitely wasn't the hostel's fault and I really liked the fact they tried to stop the situation from being worse.
    USA, Male, 18-24
  • 8.9


    28 Feb 2020
    Good bed, perfect location. It was very noisy when I was there, in the room and outside. And to hot in the night. I will not come back.
    Norway, Female, 25-30
  • 8.9


    16 Feb 2020
    Sheets, towel, bathroom were clean. Carpet needed hoovering, there was rubbish under the bed, table was sticky. Tea towels in the kitchen looked excessively grubby
    England, Male, 41+
  • 8.6


    08 Mar 2020
    Great breakfast and location. Clean rooms and bathrooms.
    Austria, Female, 18-24
  • 6.9


    18 Feb 2020
    Everything was great except the staff was super annoying and not helpful. My friend and I would try and ask them for recommendations on stuff to do but it felt like they were basically trying to sell us the highest price items. If you’re looking to meet people it’s a very social place, but if you’re not keen on a good time I wouldn’t recommend it.
    USA, All Female Group, 18-24
  • 4.9


    14 Mar 2020
    I like Base hostels but by far this one was the worst, rooms are very dark and grimy, only 1 outlet in the room and just didn’t enjoy the set up. Love the other ones tho
    Canada, Female, 18-24
  • 4.9


    23 Feb 2020
    I really wish I had more room to write this review so I’ll summarise. Reception staff are friendly but I knowledgeable. Housekeeping burst through you’re door and make a racket before checkout time without any hesitation. Cramped rooms with unwashed sheets. Kitchen is nightmarish and hasn’t got enough fridge space. Many of the bathrooms don’t have soap dispensers, and many more are empty. None of the bathrooms have anything to dry your hands. Miserable atmosphere. Dirty tv room & no living room.
    Scotland, Male, 18-24
  • 3.4


    07 Mar 2020
    Would never recommend this hostel. Anyone can walk in off the street and our dorm door had been damaged by someone kicking it in in the past. Pushy and rude sales reps trying to get you to book adrenaline adventures in the lobby. Front desk staff were friendly enough. Kitchen was filthy. No hand towels or hand dryers in the bathrooms. Our dorm had a broken tap. Wifi didn’t work in the room. Spend $2 more and go somewhere else.
    Canada, Male, 25-30
  • 2.6


    12 Mar 2020
    Awful experience, staff did not help at all, Rooms loud and unclean. My friend broke his leg and the staff said don’t bother going to hospital and directed us to the wrong place. Really do not recommend
    England, Female, 18-24
  • 2.0


    25 Feb 2020
    This hostel is appalling. Firstly the ‘club’ outside plays thumping music every night that made my bed vibrate, until 4am. Even after complaining at 2am, the staff simply told me that they were aware of this problem but do not seem to be doing anything about it. Secondly this hostel claims to have free WiFi. The WiFi does not work. Finally the hostel staff were pushy and would not leave us alone when we told them we were not interested in any deals they were trying to sell us.
    England, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Card Phones
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Vending Machines
  • Board Games
  • DVD's
  • Foosball
  • Nightclub
  • Pool Table
  • Wii