Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Rotorua's ONLY Free Geothermal Heated Swimming Pool onsite!! Perfect for those cold wintery nights!
Free car parking (subject to availability),
Free WiFi,
Exclusive drink specials & Free entry into Lava Bar. Rotorua's Number 1 Party Bar!
Great travel advice with the cheapest deals on local attractions in town.

Come stay in our fun, friendly, safe and secure hostel. Base Rotorua Backpackers is a hostel with an ideal central location, a (seasonally) thermally heated swimming pool for guests and is situated right next to Rotorua's only free geothermal park.

Guests under the age of 18 are not permitted to stay unless accompanied by a parent or guardian.
Guests under the age of 18 staying with a parent or guardian are not permitted to stay in shared dorm rooms with other guests outside of their booking party.
Valid identification is required upon check-in.

Other Terms & Conditions apply. Please visit our site for more information. View House Rules

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Reviews & Ratings

  • Value For Money 8.1

  • Security 8.0

  • Location 9.2

  • Staff 8.0

  • Atmosphere 7.6

  • Cleanliness 6.9

  • Facilities 7.4

Latest Reviews

  • 10.0


    19 Aug 2020
    I highly recommend Base Rotorua.. this is one of the best hostels I have been during my travel (specially the hot pool facility!).. Staffs are great, clean facilities.... Awesome experience!, 🙂...
    Philippines, Male, 25-30
  • 10.0


    25 Jul 2020
    Had an amazing stay at base, the staff were very helpful, especially mike who went out of his way to answer any questions i had about the local activities. The cleaners did a spectacular job at keeping the place clean. Top marks
    England, Male, 25-30
  • 9.7


    11 Jul 2020
    Nice kitchen lacking bowls and no ovens but other than that very well equipped. Beds comfortable, staff very helpful.
    USA, Couple, 18-24
  • 9.7


    07 Mar 2020
    The room I stayed in was a really good size and I defiantly had a fun time so yeh can’t complain x
    Scotland, Female, 18-24
  • 8.0


    22 Aug 2020
    Great place, lovely staff, good mood despite Covid
    Finland, Male, 31-40
  • 7.4

    Very Good

    08 Nov 2020
    I found the cards did not work properly to get into the room. I had to get my card reloaded on the computer twice inside two days to work. It was very frustrating. One time I was locked out as the security to get in was broken and had not been fixed. Rooms were always clean and the people were always friendly. Anyone who has family stuck in hospital it located opposite the hospital and very close to all the shops.
    New Zealand, Male, 41+
  • 6.6


    23 Feb 2020
    Didn't feel secure because someone stole our bag of food from the fridge on the first day and staff at the hostel said it had happened to other people from random people walking into the hostel. Their was never any washing up liquid in the kitchen so a bit gross. Facilities not great but the staff were helpful and it's pretty cheap.
    England, Female, 25-30
  • 6.3


    29 Feb 2020
    In a room with 8 people there were only 4 outlets so that we could charge our phones, you basically had to arrive first. The ceiling was low and you couldn't sit on the top bed
    Brazil, Female, 25-30
  • 5.7


    01 Jan 2021
    Very friendly staff. The room is too stuff at nighty but you dont want to open the balcony door for at least some air because the of the music at the bar downstairs. Other rooms maybe conducive for resting but not ours unfortunately. Location of the hostel is quite good for sightseeing
    Philippines, Male, 31-40
  • 4.9


    13 Oct 2020
    Just felt pretty dirty and kind of dodgy, the swimming pool was the reason I booked and it was lovely to be in the pool so late, otherwise I wouldn’t really recommend it if you don’t want to use the pool
    New Zealand, Female, 18-24
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Card Phones
  • Common Room
  • Hot Showers
  • Key Card Access
  • Outdoor Swimming Pool
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Washing Machine
  • Wheelchair Friendly
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Nightclub
  • Pool Table
  • Wi-Fi