Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- Between 59 and 30 days 20%
- Between 29 and 15 days 60%
- Between 14 and 3 days 75%
- 48 hours before arrival 100%

-Up to 72 hours before arrival and for cancellations less than 10% of the total of the rooms, no cancellation fees will be charged
-Up to 72 hours before arrival and for cancellations higher than 10% of the total of the rooms, the same cancellation fees would apply as in the case of total cancellation of the event.
-In the 72 hours before arrival and no show for any cancellation of rooms will be charged 100% of the cancellation fee.

Additional Terms and Conditions


The Hotel must receive the final rooming list 1 week before the arrival date. No-Shows will be billed for the total stay.

Check in: 3pm
Check out: 12 o’clock 

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Check-in starts by 3pm, we need to know in advance in case you plan to arrive with the group before that time.

On arrival it is compulsory to deposit 10€ per person in cash as bond for the rooms, on departure rooms will be reviewed and deposit returned if no damage was located.

One week before arrival we would need a copy of all passports/ID of the persons assigned to this group to speed up the check-in process.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Bcool Bilbao is a cutting edge technology and modern hostel premiered in one of the most fashionable quarters of Bilbao. We are located in a historical edifice, which has been revamped to adapt it to the necessities of the modern travellers and guests. If you are looking for shared rooms or a private suite for couples, this is going to be your best choice. Economical, original and full of supertravellers!

We are located in one of the best and most popular neighborhoods of Bilbao named 'La Vieja'. We are just a few minutes away walking from La Ria de Bilbao and some minutes away from some of the finest landmarks of the city such as Museo de Reproducciones Artísticas, Txakurraren Iturria and Euskal Museoa Bilbao Museo Vasco. In addition, some minutes away from our facilities on foot you can find several metro ans bus stops so you can get them to explore the city and beyond.

We offer different types of accommodation options for diverse sort of travellers and guests. We are oriented mainly to travellers and backpackers and that is why we offer a vast range of dorms for those venturesome travellers who likes to travel with comfort and economizing their resources. In addition, we have a suite ideal for couples who are looking for quietness and tranquility.

Bcool Bilbao Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 12:00.

Breakfast time from 08.00 until 12.00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included - 4.00 EUR per person per day.


The reception service is open 24 hours per day.
No curfew.
This property might pre-authorize your credit card.
The License Number is BB10031 View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 8.4

  • Location 7.7

  • Staff 8.9

  • Atmosphere 7.9

  • Cleanliness 8.7

  • Facilities 8.2

Latest Reviews

  • 10.0


    08 Jun 2019
    Very nice facilities and friendly and helpful staff, especially Marc on the night shift. The hostel is 5 minutes from the main market and less than 15 minutes from the city center.
    Italy, Female, 31-40
  • 9.4


    07 May 2019
    Really great place to stay!! Very clean, great atmosphere. Seemed to be in a rougher part of the city, but great all around!
    USA, Couple, 18-24
  • 9.4


    27 Apr 2019
    Nice clean hostel in central, but bit shady location. Close to Train Station.
    Germany, Male, 25-30
  • 8.9


    22 May 2019
    the most friendly helpful staff !! and very clean and new nice hostel. Great communial areas and a kitchn with everything u need also if you are out of pasta and all basics oil seasoning and leftover from other guests. Only thing is that the street, though it is very central! you have to be careful og pickpockets! its not dangerous but I cought I man with my purse in his hands. just be careful of this, big cities are like this, and besides that everything is great about this hostel! thank you
    Denmark, Female, 31-40
  • 8.6


    30 Apr 2019
    Unfortunately the room was too loaded with snorers and no ventillation.Over secure because I locked myself out not being used to the card locking system!
    England, Mixed Group, 41+
  • 8.3


    17 Apr 2019
    Safe, clean and comfortable. The staff was super friendly. Sadly the upstairs bar was closed as well as the other bar that it was connected to . Nice location near the river and close to the market. Felt super safe. It was nice they had a tour for the guests but not many other bonding experiences for during weekdays which would have been nice to meet more people.
    USA, All Female Group, 25-30
  • 6.9


    25 Apr 2019
    Awful street, lots of loitering groups of men giving a very drug dealer vibe
    England, Male, 25-30
  • 6.6


    19 May 2019
    The beds were iron and squeeky and the mattress and pillow were thin and worn. The lockers were poor, the keys didn't work. There was a window but it had no way of staying open.
    Australia, Male, 25-30
  • 5.4


    04 Jun 2019
    Sketchy location, removed from the downtown. Bathrooms were dirty and were never cleaned fully/properly. Beds were extremely uncomfortable, could have had a better sleep in prison.
    Canada, Male, 18-24
  • 2.6


    18 May 2019
    Bad business ethics. Hostel is not at address in reservation. Paper sign at bottom of door gives new address. New place with only 40-70 yr old men. Mgr laughed to raise price to 60E due to demand. Reception was a table with piles of clutter in dark hall. No breakfast. Bathroom not finished. Sharp edges of tile not grouted or level. Tripped and severely cut foot leg and arm on sharp unfinished edges. Would never recommend to anyone.
    USA, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Vending Machines
  • Board Games