Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- Between 59 and 30 days 20%
- Between 29 and 15 days 60%
- Between 14 and 3 days 75%
- 48 hours before arrival 100%

-Up to 72 hours before arrival and for cancellations less than 10% of the total of the rooms, no cancellation fees will be charged
-Up to 72 hours before arrival and for cancellations higher than 10% of the total of the rooms, the same cancellation fees would apply as in the case of total cancellation of the event.
-In the 72 hours before arrival and no show for any cancellation of rooms will be charged 100% of the cancellation fee.

Additional Terms and Conditions


The Hotel must receive the final rooming list 1 week before the arrival date. No-Shows will be billed for the total stay.

Check in: 3pm
Check out: 12 o’clock 

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Check-in starts by 3pm, we need to know in advance in case you plan to arrive with the group before that time.

On arrival it is compulsory to deposit 10€ per person in cash as bond for the rooms, on departure rooms will be reviewed and deposit returned if no damage was located.

One week before arrival we would need a copy of all passports/ID of the persons assigned to this group to speed up the check-in process.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Bcool Bilbao is a cutting edge technology and modern hostel premiered in one of the most fashionable quarters of Bilbao. We are located in a historical edifice, which has been revamped to adapt it to the necessities of the modern travellers and guests. If you are looking for shared rooms or a private suite for couples, this is going to be your best choice. Economical, original and full of supertravellers!

We are located in one of the best and most popular neighborhoods of Bilbao named 'La Vieja'. We are just a few minutes away walking from La Ria de Bilbao and some minutes away from some of the finest landmarks of the city such as Museo de Reproducciones Artísticas, Txakurraren Iturria and Euskal Museoa Bilbao Museo Vasco. In addition, some minutes away from our facilities on foot you can find several metro ans bus stops so you can get them to explore the city and beyond.

We offer different types of accommodation options for diverse sort of travellers and guests. We are oriented mainly to travellers and backpackers and that is why we offer a vast range of dorms for those venturesome travellers who likes to travel with comfort and economizing their resources. In addition, we have a suite ideal for couples who are looking for quietness and tranquility.

Bcool Bilbao Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 11:00.

Breakfast time from 08.00 until 12.00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included - 4.00 EUR per person per day.


The reception service is open 24 hours per day.
No curfew.
This property might pre-authorize your credit card.
The License Number is BB10031 View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.6

  • Location 7.8

  • Staff 8.5

  • Atmosphere 7.7

  • Cleanliness 8.2

  • Facilities 8.2

Latest Reviews

  • 8.9


    22 Aug 2019
    I read in other review that the location was not so good, but I tried this hostel out anyway. It's easily reachable on foot and I saw that the neighbourhood was a multicultural one. I guess I could say more about the people that rate such a neighbourhood negatively rather than say anything bad about the surroundings. The hostel was very clean, the beds were of high quality and the bathrooms was the same. There was supposed to be a bar that wasn't there, but that wasn't a problem for me.
    Belgium, Male, 25-30
  • 8.6


    15 Aug 2019
    Big hostel close to the river and the casco viejo. The facilities are good, like rooms and bathrooms. Not very social when i was there. About the street a lot of people are talking about in the comments, it's a street of imigrants, so a lot of cheap arabic food :) I didn't feel unsafe, but i understand that girls might be uncorfortable of walking there at night because there are mostly men standing there at night. But you donn't need to pass by there to go to casco viejo. I recommend the place.
    Brazil, Male, 31-40
  • 8.3


    26 Aug 2019
    Pretty good overall — spacious building with all the amenities you need. Common areas are good for chatting. It is pretty close to sight seeing and the market. Bathrooms weren’t super clean but were good enough - they provide shower gel/shampoo which is a big plus for backpackers
    USA, Male, 31-40
  • 8.0


    04 Sep 2019
    A reasonably comfortable and modern hostel just outside of the Old Town. The dorm beds and common areas were nice, and exactly what I would expect from a hostel like this one. Unfortunately the bathrooms were absolutely filthy. The service at the front desk was also very slow too. This place has the potential to be a great hostel, but more attention to detail is needed.
    England, Male, 18-24
  • 7.7

    Very Good

    01 Aug 2019
    Not good for anyone doing the camino. Good for young budget travellers or kids staying in the city to party. Very busy and roommates coming home from 10:00 pm to 3:00 am, not recommend for actual sleeping. However, when going to bed early roommates are respectful. Very fun vibe if you’re looking to meet people.
    Canada, Female, 31-40
  • 7.7

    Very Good

    30 Jul 2019
    I stayed there for 3 nights and was moved into 2 different rooms. The hostel was very busy and my second room was quite noisy, because it was at a place where everybody passed, but it was ok. Facilities were ok, in both bathrooms there was a broken toilet, but else the rest was clean and tidy. For 1 or 2 nights ok to stay at.
    Switzerland, Female, 18-24
  • 7.1

    Very Good

    20 Aug 2019
    My room smelled unbearably bad. It smelled as though it was coming from my bed area. Perhaps from the previous person. Perhaps the person above me?? I looked under the bed to see if there was something under causing the stench and it was just very dirty. The floors were dirty, everything felt, grimy, the showers were not clean. The location was convenient but did not feel safe. It was only a stopover for one night, thank goodness because i couldn’t tolerate it. Staff was friendly.
    Canada, Female, 31-40
  • 6.6


    12 Sep 2019
    Really, just A large hostel with if you fancy a stay in Bilbao. Not suited to solo travellers. No atmosphere which is disappointing since then have a bar, which remains closed in the evening. Also low standards of cleaning. Fine for a night if you're not fussed about standards.
    Ireland, Male, 31-40
  • 6.6


    24 Jul 2019
    The area is pretty rough at night. A number of drug dealers. The hostel has little to no atmosphere and the staff couldn’t be bothered. Pretty close to the centre though.
    Ireland, Male, 31-40
  • 4.9


    03 Sep 2019
    I haven't felt any atmosphere and it was way too noisy at night. Try it, but not for me anymore, sorry.
    Germany, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Vending Machines
  • Board Games