Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Best Location Hostel

  • Wonderful Location
  • Helpful Staff
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Property Description

Hands down - best deal in town! Real backpackers hostel with all typical hostel amenities:

Free Wi-Fi in all rooms,
free computer-use,
free lockers,
free maps,
free bed-linen,
free coffee & tea,
free luggage storage,
no curfew. Best deal in town!

Spittelberg, Museumsquarter Area - parallel to Mariahilferstrasse, Metro Station U3-Neubaugasse. This is the most central located Hostel in close walking distance to about 90% of all main sights: MQ, City Hall, Parliament, Hofburg Palace, Stephonesdom Church, Ring, Music Hall, Concert Hall, Naschmarkt, Historical and Art Museum, international Danceclubs and nightlife and of course the Christmas Market directly on our corner during Winter.

We do not serve breakfast, but there is plenty to choose from within 3 minutes of walk, cheap supermarkets and cheap breakfast options to eat out on the main shopping street, There is a microwave, refrigerator and kettle free of charge, however, we do not offer a full size kitchen. Please select your arrival time during the booking process. After check-in you will get keys to enter 24 hours but you need to check-in once after that you can come and go anytime. While most hostels have check out until 10 am, we offer a free late check out until 11 am but charges will apply after, you can also store luggage free of charge but must pick up between 2-4 pm!

Best Location Policies & Conditions:

PLEASE READ ALL OF THE BELOW TO AVOID MISSUNDERSTANDINGS: Reservations with invalid, declined or expired credit cards will be cancelled, specially virtual third party creditcards by MB-way or similar, if payment is declined you will be cancelled, no cash payment! You must have sufficient funds on your creditcard to cover the remaining balance (not just the deposit) of your booking as we reserve the right to charge the full balance prior to your arrival. No payment, no reservation. It is your obligation to provide a payment, only then it is our obligation to guarantee your booking.

Please note that the large dorm rooms are all connected, booking multiple 10bed rooms for example by large groups allows for them to stay together. We recommend the 10bed dorm rooms for school groups as all rooms are open and interconnected as visible on the photos of the large dorms. Individuals are welcome to book large dorms as well but we highly recommend the small dorm (4 or 6 bed) options for just a few euros extra.

Cancellations are accepted 72 hours prior to arrival date in written form only (email)
Check in from 14:00 - 21:00. (break between 16:00-18:00)
Check out before 11:00 am. (drop box for keys allows for 24h check out)
Please state your arrival time and notify us if you run late.
Check-ins past 9 pm may be possible thru a key code if payment was cleared.
The earliest you can arrive is 9 am, however check in usually starts at 2 pm. Luggage storage is available free of charge, early check in may be offered upon availability. Payment is by card only. This property might pre-authorize your credit card or fully charge payment for non-refundable bookings.

Citytax not included. If you book only 1 night, a surcharge of 1.90 EUR will be added.
Breakfast not included. Drunk or druged guests will be declined check-in while still liable for charges.
We have no parking and no space for bicycles, please do not assume that you can leave it at the reception or take a bicycle to the room, it is forbidden by fire department to block walkways anywhere inside the property. Please choose a hostel that can provide that service, we would rather inform you upfront that we cant. Thank you

We do not accept guests younger than 18 years unless travelling with an adult, in which case 14 yearsminimum are permitted.
Guests above 40 years can not stay with us due to conflict of interests as it is a youth hostel. Bookings that do not meet our regulations are non refundable.

Prepaid Credit cards and debit cards are not valid for key deposit and may require additional deposit of 50 EUR. Key loss is a 50 EUR charge. Further charges may apply if you damage property, check out late or cause a financial loss to a third party. We reserve the right to cancel bookings at any time if behavior of any sort is unacceptable. The Hostel property is to be kept smoke free at all times. Lockers, hairdryers, etc can be hired free of charge at the reception, but require a deposit which can only be refunded in the morning hours 9-11 am. The Hostel is limited in liability only to the maximum value of the booking. Refunds if even applicable, are due to be sorted by management and must be transferred via BANK as we no longer take cash at the reception.

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Reviews & Ratings

  • Value For Money 6.6

  • Security 6.1

  • Location 8.7

  • Staff 6.1

  • Atmosphere 5.4

  • Cleanliness 5.4

  • Facilities 5.2

Latest Reviews

  • 8.3


    19 Jan 2019
    Good value for money when on a budget
    England, Male, 41+
  • 8.0


    12 Jan 2019
    Good location, The living room and kitchen are not too clean, but the cost benefit is good
    Ecuador, Male, 25-30
  • 4.0


    19 Jan 2019
    Terrible place to stay. The rooms are not in the same building as the reception, the facilities were filthy and it is like a ghost town. The room looked like it hadn’t been clean and like no one cleans the bathrooms. I would not stay here again or recommend it.
    Australia, Female, 25-30
  • 2.9


    30 Dec 2018
    Not a hostel, just a second world war bunker, no windows and very sad atmoshpere, totally depressive, I really hope nobody is going to commit suicide if choosing to stay there. The fares where significantly increased during new years eve period, very dishonest price for this type of accomodation and services provided. I recommend to pay a bit more and stay somewhere else, I would never come back here.
    Italy, Couple, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Express check-in / out
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Not Included

Things to Note

Best Location Policies & Conditions:

From 1st of October the reception will have limited opening hours during
the off season time. Open daily from 9-11am, 2-4pm and 6-9pm. Self check-in
outside these hours may be arranged with a code send by email to obtain
keys but requires upfront credit card payment. Age limit applies to all
bookings and is minimum 18 to maximum 45 years of age. Bikes of
any sort are not allowed inside the property due to fire marshall
regulations (parking only on street available) Heaters or cookers of any
kind are not allowed in the property. Cancellations or changes to a
booking can not be made on the day of arrival, only 72 hours prior to
arrival. Bedlinen are not included and cost 2EUR extra per set. We dont force a minimum stay,
the compromise however is that bookings with less than 2 nights do not include bedlinen
have an extra cost of 1.90 EUR will be added. Occupying
wrong beds or blocking them with your belongings will be billed to your
credi tcard if we have to refund other guests because of it at the rate
that they booked at. Luggage storage is offered free of charge but can
only be offered during the limited opening hours. Forgotten items can be
shipped internationally but require a prepaid shipping company such as
UPS, FedEx, GLS, etc to schedule a pick up at the reception.