Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/18

Best Location Hostel

  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
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Property Description

Hands down - best deal in town! Real backpackers hostel with all typical hostel amenities:

Free Wi-Fi in all rooms,
free computer-use,
free lockers,
free maps,
free bed-linen,
free luggage storage,
no curfew.
Best deal in town!


Spittelberg, Museumsquarter Area - parallel to Mariahilferstrasse, Metro Station U3-Neubaugasse. This is the most central located Hostel in close walking distance to about 90% of all main sights: MQ, City Hall, Parliament, Hofburg Palace, Stephonesdom Church, Ring, Music Hall, Concert Hall, Naschmarkt, Historical and Art Museum, international Dance clubs and nightlife and of course the Christmas Market directly on our corner during Winter.

We do not serve breakfast, but there is plenty to choose from within 3 minutes of walk, cheap supermarkets and cheap breakfast options to eat out on the main shopping street. We do not have a kitchen! Please select your arrival time during the booking process. After check-in you will get keys to enter 24 hours but you need to check-in once after that you can come and go anytime. While most hostels have check out until 10 am, we offer a free late check out until 11 am but charges will apply after, you can also store luggage free of charge but must pick up between 2-4 pm!

Best Location Policies & Conditions:

Reservations with invalid, declined or expired credit cards will be cancelled, specially virtual third party credit cards by MB-way or similar, if payment is declined you will be cancelled, no cash payment! You must have sufficient funds on your credit card to cover the remaining balance (not just the deposit) of your booking as we reserve the right to charge the full balance prior to your arrival. No payment, no reservation. It is your obligation to provide a payment, only then it is our obligation to guarantee your booking. All Entrances are Video Monitored and recorded, every guest accepts this Security measure and understands that the footage will automatically delete after 14 days, there are no exceptions and no further permissions to be signed.

LATE CHECK IN ARRIVALS can be arranged by getting in touch with reception, guests must book at least 1 day in advance and send a PASSPORT copy by email on the day of arrival, in order to obtain late check in access code. The credit card on file will be charged for full amount, if charges are declined the booking will be canceled. You will receive an email before the reception closes on the day of your arrival, with instructions on how to enter. Reception may be open longer if many bookings run late. You must understand some basic english in order to follow the email instructions on how to self-check-in.

Cancellations are accepted 72 hours prior to arrival date in written form only (email)
Check in from 14:00 (break between 16:00-18:00)
Check out before 11:00 am. (drop box for keys allows for 24h check out)
Please state your arrival time and notify us if you run late.
Check-ins past 9 pm may be possible thru a key code if payment was cleared.
The earliest you can arrive is 9 am, however check in usually starts at 2 pm. Luggage storage is available free of charge, early check in may be offered upon availability. Payment is by card only. This property might pre-authorize your credit card or fully charge payment for non-refundable bookings.

Citytax not included.
**If you book only 1 night, a surcharge of 1.90 will be added on arrival on top of the final bill**

Breakfast not included. Drunk or druged guests will be declined check-in while still liable for charges.
We have no parking and no space for bicycles, please do not assume that you can leave it at the reception or take a bicycle to the room, it is forbidden by fire department to block walkways anywhere inside the property. Please choose a hostel that can provide that service, we would rather inform you upfront that we cant. Thank you

AGE RESTRICTION:
We do not accept guests younger than 16 years unless traveling with an adult, in which case 14 years minimum are permitted.
Guests above 40 years can not stay with us due to conflict of interests as it is a youth hostel. Bookings that do not meet our regulations are non refundable.

Prepaid Credit cards and debit cards are not valid for key deposit and may require additional deposit of 50 EUR. Key loss is a 50 EUR charge. Further charges may apply if you damage property, check out late or cause a financial loss to a third party. We reserve the right to cancel bookings at any time if behavior of any sort is unacceptable. The Hostel property is to be kept smoke free at all times. Lockers, hairdryers, etc can be hired free of charge at the reception, but require a deposit which can only be refunded in the morning hours 9-11 am. The Hostel is limited in liability only to the maximum value of the booking. Refunds if even applicable, are due to be sorted by management and must be transferred via BANK as we no longer take cash at the reception. View House Rules

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Reviews & Ratings

  • Value For Money 6.8

  • Security 6.6

  • Location 8.8

  • Staff 6.7

  • Atmosphere 5.9

  • Cleanliness 6.0

  • Facilities 5.7


Latest Reviews

  • 9.7

    Superb

    29 Apr 2019
    I loved it!
    Colombia, Female, 31-40
  • 7.7

    Very Good

    10 May 2019
    This place was not nearly as bad as I expected based on the ratings. It was a comfortable place to sleep and shower between traveling. Bathrooms were tiny but clean. There was an outlet by my bed to charge my phone. I had to check in late and was able to arrange that over email. The only problem I had was that the hostel's emails were sent to my spam so for a while I though they weren't responding to me but that's not their fault. It might not be as nice as other places but it's a good value.
    USA, Female, 18-24
  • 7.1

    Very Good

    04 May 2019
    As the hostel's name says, it has good location which a HUGE plus. Close to city center, metro, shops and cool bars. Staff was polite and helpful. I liked that hostel had a precise description of how to get there from airport. There was a kitchen with tea/coffee/milk. Hostel also has fast WI-FI and public computer free to use.
    Ukraine, Female, 18-24
  • 5.7

    Rating

    02 May 2019
    I understand that it's the cheapest hostel, but the staff can be more friendly. They speak in a sense we are burden on them. Also, the bed I was given was in a very bad shape..... The springs were all out and it didn't let me sleep properly..... Not a good experience
    India, Male, 25-30
  • 4.9

    Rating

    02 May 2019
    The beds were squeaking all the time, especially if you had an upper bed. There was only one toilet for the whole hostel and the kitchen was dirty when I wanted to eat. The key for the door was very inconvenient because you had to open and close the door every time you wanted to go to the bathroom so there were times when the door stayed open. The place for locking my bag was really small and my backpack could not fit. It also didn't have any locks.
    Romania, Female, 18-24
  • 4.6

    Rating

    15 May 2019
    No staff at the hostel, weird hours, no response to emails until day before, one of the rooms is literally right on the street, the beds are 1 door away from the street. The staff is friendly, and the location is not very far from Museums Quartier.
    USA, All Female Group, 18-24
  • 4.3

    Rating

    05 May 2019
    The fact that the reception for check-in operates only for some specific hours, it's unacceptable. Better to give the codes for self check-in or at least have a place to store the luggages, if you don't want to work properly. Even though we were waiting for the reception to open again, we were trying to reach the place before 16.00 which closes again. We called them to inform them that we are going, and their response was very rude by saying that we close again at 16.00.
    Cyprus, Female, 18-24
  • 4.0

    Rating

    28 Apr 2019
    get a good staff... advices wrong and they are not punctual also, rude. good security but i hated the location it was soooo clumsy.
    India, Female, 18-24
  • 3.7

    Rating

    02 May 2019
    Very unimpressed with the staff- no friendly faces to be greeted by and took note of multiple rude comments while checking in. I’ve been trying to get in touch with them for about 6 days now needing to check if I left my wallet in the room (very much needed to get home)- and no emails have been answered and the website phone number does not even connect. I’ve never had service like this with a hostel, if you’re looking- you could find much better options for Vienna.
    USA, Female, 18-24
  • 2.0

    Rating

    02 May 2019
    This hostel was trash! I arrived late because of my flight and it was closed! Trash I went to a better hostel NEVER BOOK THIS PLACE
    USA, Female, 18-24
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Breakfast Not Included
  • Hair Dryers
  • Hot Showers
  • Security Lockers
  • Towels Not Included
Services
  • Express check-in / out
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Entertainment
  • Wi-Fi

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