Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Best Location Hostel

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Helpful Staff
  • Awesome Cleanliness
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Property Description


Best Location Hostel was newly remodelled in 2020 - enjoy the newest upscale standard in the city center of Vienna. It is the only hostel on the official Vienna city center map, closest to all sights in walking distance, located behind the Museums Quartier, next to Mariahilferstrasse the main shopping street. Walking distance to: MQ.

The property offers the following amenities free of charge:

FREE Bedlinen (basic pillow cover & and betsheet)
FREE City maps
FREE Lockers in all rooms (fits your own padlock)
FREE high speed WiFi in all rooms
FREE Power Sockets in all rooms
FREE USB chargers in all rooms
FREE Coffee / Tea / Water
FREE Board games
FREE Poker Table
FREE Win10 Computer
FREE Info screen projector
FREE 24h hot water Showers
FREE Luggage storage (may not be available during covid)
FREE Domestic phone calls
FREE Late check-in (see online check-in details below)

You can use a microwave/grill, hot water kettle, refrigerator, plates, cutlery, cups... but there is no full size kitchen in the ordinary sense of it. 4 super markets within one minute walking. There are various non-profit vending machines for your convenience, offering toothbrushes with paste and cover for just one euro, ear plugs tampons, all one euro or even premium padlocks (3 EUR) in case you forgot to bring your own. A very nice sightseeing art gallery displays all major sights throughout the hallways.

IMPORTANT please read:

Reservations with invalid, declined or expired credit cards will be invalidated, especially virtual third party credit cards by MB-way or similar, if payment is declined the booking will be invalid - you will see the changed booking status when you login in to your Hostelworld account!.You must have enough funds to cover the full remaining balance NOT just the deposit that you pay online.You need a guaranteed bed, we need a guaranteed payment - it's fair and simple. City Tax of 3.2% applies if not already included on your reservation statement.

Staying one night is more expensive:
We do not force you to book a minimum 2 night stay as many others but if you book just 1 night, a surcharge of 1.90 EUR per Person will be added on arrival on top of the final bill. Staying 3 nights, discounts instantly 10% from the total price.

Late or delayed check-in arrivals:
You can arrive past 9pm, you simply fill out the online check-in form on our website and upload your ID (take a picture with mobile phone from passport will suffice) and click online check-in. Provided that your payment clears you will get an Email with a code and instructions on how to enter after we prepare everything. Guests for late check-in must book one day in advance and do the online check in process ON the day of arrival. You must be able to receive emails, have power on your mobile device to retrieve the email (Wifi in front of reception if needed) and understand some basic English in order to follow the email instructions on how to enter the property. It is easy and works flawlessly.

Luggage storage:
The earliest you can arrive is 9 am, however check in usually starts at 2 pm. Luggage storage is available free of charge, early check in may be offered upon availability. Luggage storage is until 4pm, all luggage must be picked up by that time for arriving and departing guests. DURING COVID RESTRICTIONS LUGGAGE STORAGE AFTER CHECK OUT IS NOT AVAILABLE!

Age Limit:
We do not accept customers younger than 16 and older 50 years old. Making a booking outside the age limit will block our availability and therefore make you liable for the booking balance, same policy as a “no show” will apply. Exceptions may be made for private rooms.

Bookings are only possible by credit card, we do not take bookings by phone or email, please book online.
Entrances and halls are monitored with CCTV cameras, every guest accepts this measure of security without further permissions in written or spoken form.
The entire property is to be kept smoke and fire free, items producing heat of any kind (gas or electric cookers, stoves, toasters, candles, etc ) are prohibited and not allowed inside the hostel.
Guests under the influence of alcohol and/or drugs will be denied check-in. We reserve the right to cancel a reservation and exile guest/s due to disturbing behaviour in which case no refunds will apply.
Guests are liable for damages to the property or third parties.
Keyloss is a minimum charge of 25 EUR. The hostels liability is limited to the maximum amount of the booking value under any circumstance. There will be no refunds for any third party faults or causes, i.e.: if the internet provider has a malfunction - we do not provide refunds, if you get sick because someone else was sick in the dorm room - we do not provide refunds, you miss a train or plane and miss your check-in, etc.
Refunds if applicable are issued by management, not by reception and may take up to 7 days.

Best Location Hostel Policies & Conditions:

Cancellation policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay. Non-refundable bookings can not be canceled and will be charged the full amount due except the city tax.

Check in you have to go to Lindengasse Nr.4 from 14:00 to 16:00 and 18:00 to 21:00 .You can arrive past 9pm when arranged (see online check in form on our website) No curfew, you can enter 24 hours once you have checked in.

Check out 9:00 to maximum 11:00 (late check out is fined with 10 EUR per Person as it delays staff)
Early check out possible anytime by dropping the bed sheets in the designated blue boxes inside the property and returning keys to the reception or the key drop off box outside the reception.

Payment upon arrival by credit cards.
This property may pre-authorise your card before the arrival.

Taxes not included - 3.2%
Breakfast not included and not offered.

Reception hours: 9:00-11:00, 14:00-16:00 and 18:00-21:00 you have to go to Lindengasse Nr.4
No curfew.

Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 7.7

  • Security 8.5

  • Location 9.0

  • Staff 6.4

  • Atmosphere 7.2

  • Cleanliness 7.5

  • Facilities 6.8

Latest Reviews

  • 10.0


    23 Oct 2020
    Everything is very nice. I like it
    Switzerland, Male, 31-40
  • 10.0


    21 Oct 2020
    we was only 2 people on the room it was very beautiful after renovation we was so happy in this place because it's cheap and very central place and cheap supermarket and metro across recommend
    Germany, Male, 31-40
  • 9.7


    09 Aug 2020
    Cleanliness,best location, good staff,good atmosphere. I forgot the lady’s name works in the reception she is the best. I checked in 12:30 although their check in last time is 21:00.I wasn’t expecting that someone is waiting for me at the reception.when I went to the reception I saw that she was sleeping at the desk.which is made me so sorry.and she was telling me that I was waiting for you because I know if I don’t wait then you have to stay at night on the street . Will be backsoon.thanksher
    Bangladesh, Male, 18-24
  • 8.3


    25 Sep 2020
    Really good hostel in the middle of Vienna. Perfect stay!
    Chile, Couple, 18-24
  • 8.0


    09 Aug 2020
    I enjoyed my stay at the hostel, as the location was absolutely amazing. Not only is the hostel located in a busy center area with many facilities (metro, tram, supermarkets) and shops just around the corner, but the building itself is quite monumental as well! The high ceilings and beautifully decorated hallways are typical for Vienna architecture. The only points for improvement in my opinion would be the staff (service, hospitality) and the opening times (very odd and annoying!).
    Netherlands, Female, 18-24
  • 7.4

    Very Good

    19 Aug 2020
    It was ok for the price, the room was very nice and clean. The showers are a bit uncomfortable and the toilets small (not always so clean). The staff is not so friendly neither helpfull.
    Ecuador, Female, 25-30
  • 6.0


    29 Aug 2020
    The only good thing about the hostel was the location, for the rest: there were no covers for the duvet, even though they gave us a blanket to cover the mattress the cover over it was dirty, the walls certainly aren't sound proof, so we were able to hear noise from the 'living room' late at night. There was NO soap for washing hands, which I was expecting at least a hostel would have in corona times.
    Colombia, Couple, 31-40
  • 5.4


    03 Sep 2020
    The staff here are absolutely awful. I have never encountered such rude people! The one (female accessible) toilet for 25+ people never had soap in whilst we were there (during a pandemic!), the rooms smelt disgusting and the reception opening hours are inconvenient. A member of staff even cancelled our booking when we were checking out so that we couldn't write a review until we complained to the website. The location is great, but that's it. Definitely don't recommend this place!
    England, Mixed Group, 25-30
  • 4.9


    07 Sep 2020
    The hostel has no real kitchen, there is no personal touch and the power outlets are not near the beds. The location is ok, and the rooms are clean and tidy. Check in was easy enough for me, however I did see the lady at reception being rude to another guest whilst I was checking in.
    England, Male, 31-40
  • 4.0


    19 Sep 2020
    Best location but worst staff and management. Staff where immediately rude as we entered and had a very unwelcoming vibe. The woman made another random remark the next day that we thought was inappropriate. Then money was unexpectedly taken from one of our cards and we had to ask for them to sort it out. Finally I gave my key back and was told they would send the deposit to my friends card, they never did this so I emailed and they said they should have given me cash there. Still haven’t got it
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Express check-in / out
  • Fax Service
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Games Room
  • Wi-Fi