Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

A cosy, friendly and secure hostel in the heart of the Sydney CBD, Big is the perfect spot for school groups and solo travellers. Big offers 24/7 on-site staff, a range of room types (all with AC) and up-to-date security and sanitising practices. A few minutes’ walk from Central Station and light rail and within walking distance of Hyde Park, Chinatown, the Sydney Harbour Bridge, the Opera House, Botanical Gardens, Sea Life Aquarium and several of Sydney’s famous museums, we’re just a quick bus trip from some of Sydney’s beautiful beaches. Big is your base for exploring what Sydney has to offer.
We offer a free toast and cereals breakfast daily and all-day tea and coffee in our fully-equipped kitchen, with large commercial fridges and shelving for food and beverage storage, cooled filtered water, instant boiling water and food preparation space and utensils. Check-in is from 1PM, and check-out is by 11AM. Before and after check-in we’ll store your bags while you enjoy the comfortable common area and kitchen. The kitchen, common room and laundry are all open 24/7 for comfort and convenience. Air conditioning is provided throughout the building, in the common areas and in every room.
Unlimited free WiFi is available throughout the building, even on our famous rooftop, where you’ll find a perfect opportunity to socialise in the sun. If you’re worn out from your travel or just want a quiet day, relax on one of the many couches in our spacious common room and grab a book from the well-stocked bookcase.

Big has been taking its responsibility seriously since COVID began. We’re continually updating our procedures, as well as providing sanitiser and social distancing requirements, in order to play our part in preventing infection and getting travel going again.

The rooms at BIG are a selection of mixed and female-only 8, 6 and 4 share dormitories, plus a large range of private rooms (singles, twins, doubles and 4-person family rooms), most with private bathrooms (options available when booking. Each floor is serviced by both an elevator and stairs. We take security seriously so the hostel is only accessible by key overnight and CCTV cameras are throughout the common areas of the building.

Note: all bookings require valid government-issued photo ID. All card payments (EFTPOS, Mastercard, Visa etc.) incur a 1% surcharge.

Breakfast is unavailable until further notice, due to COVID. Please see our website for details. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 9.2

  • Location 9.4

  • Staff 9.0

  • Atmosphere 7.6

  • Cleanliness 7.6

  • Facilities 7.9

Latest Reviews

  • 10.0


    22 Feb 2022
    Staff smashed it out of the park! Best sleep we have had all trip. Thanks
    Canada, Male, 25-30
  • 9.7


    25 Apr 2022
    Staff were lovely! Great location for going anywhere! We had a lovely time in our first accommodation after arriving in Sydney from Scotland! Would definitely recommend!
    Scotland, Female, 18-24
  • 9.1


    14 May 2022
    It is worth a stay.
    Singapore, Female, 25-30
  • 9.1


    04 Apr 2022
    My partner and I took the private room with the ensuite. The rooms are very clean and secure. Although the room is a bit bare, it has a great A/C system but no mini fridge / amenities offered as other hostels do for less $ per night. If you are staying in a dorm tho, this hostel is a must to try. Very well maintained, great big kitchen area, rooftop is lovely and the location is perfect for the CBD. Staffs are very nice as well and quite helpful.
    Canada, Female, 25-30
  • 8.6


    04 Apr 2022
    Centrally located within easy walking distance from Central station and Hyde Park / centre of Sydney. The facilities are adequate for the price you pay. I stayed in a single room with double bed and small bathroom. The bed was comfortable, but there was quite a bit of noise from the corridor, such as slamming doors. I chose the Big hostel as I had to catch a train early in the morning.
    South Africa, Male, 41+
  • 8.0


    02 Apr 2022
    The mezzanine is noisy and the room is cold, the heater would not turn on. Couldn't turn on the TV either.
    Brazil, Male, 25-30
  • 7.7

    Very Good

    01 May 2022
    Good, solid hostel. Room and lockers are big and easily lockable. Location and staff were also good. Was only here overnight so didn't et a chance to check out the kitchen and other facilities but seemed OK. Will be great when the free breakfast starts again. Main criticism would just be the bathroom which was in need of maintenance and a good clean.
    Australia, Male, 25-30
  • 7.4

    Very Good

    18 May 2022
    Nice vibe, nice people, pretty social. Facilities were pretty good, there was one cockroach in our room but it wasn't the worst lol hopefully they solve the problem soon.
    England, Mixed Group, 18-24
  • 6.0


    30 Apr 2022
    Big Hostel was in a good location in the city, walking distance to Chinatown and Surry Hills. Room was fairly good sized and totally fine. Staff was friendly enough, however it is anti-social, with no events or built in socialization as found in any good hostel. Cleanliness was rough, the entrance room and common room both had a strong smell of stale sweat. The kitchen was unfathomably dirty, overflowing with old food bags, rotting food smell from the fridge, dishes in all the sinks…
    USA, Couple, 25-30
  • 4.9


    02 Apr 2022
    *average facilities - toilet leaking significant amounts of water *fabulous staff *very unclean - dishes everywhere, water all over bathroom floor *excellent location
    Australia, Mixed Group, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi