Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Note: As per NSW Health's roadmap, we will only be taking bookings from guests who are fully-vaccinated. Please make sure to have COVID-19 vaccination records for all guests available upon arrival at Big.

Breakfast is unavailable until further notice, due to COVID. Please see our website for details.

A cosy, friendly and secure hostel in the heart of the Sydney CBD, Big is the perfect spot for school groups and solo travellers. Big offers 24/7 on-site staff, a range of room types (all with AC) and up-to-date security and sanitising practices. A few minutes’ walk from Central Station and light rail and within walking distance of Hyde Park, Chinatown, the Sydney Harbour Bridge, the Opera House, Botanical Gardens, Sea Life Aquarium and several of Sydney’s famous museums, we’re just a quick bus trip from some of Sydney’s beautiful beaches. Big is your base for exploring what Sydney has to offer.
We offer a free toast and cereals breakfast daily and all-day tea and coffee in our fully-equipped kitchen, with large commercial fridges and shelving for food and beverage storage, cooled filtered water, instant boiling water and food preparation space and utensils. Check-in is from 1PM, and check-out is by 11AM. Before and after check-in we’ll store your bags while you enjoy the comfortable common area and kitchen. The kitchen, common room and laundry are all open 24/7 for comfort and convenience. Air conditioning is provided throughout the building, in the common areas and in every room.
Unlimited free WiFi is available throughout the building, even on our famous rooftop, where you’ll find a perfect opportunity to socialise in the sun. If you’re worn out from your travel or just want a quiet day, relax on one of the many couches in our spacious common room and grab a book from the well-stocked bookcase.

Big has been taking its responsibility seriously since COVID began. We’re continually updating our procedures, as well as providing sanitiser and social distancing requirements, in order to play our part in preventing infection and getting travel going again.

The rooms at BIG are a selection of mixed and female-only 8, 6 and 4 share dormitories, plus a large range of private rooms (singles, twins, doubles and 4-person family rooms), most with private bathrooms (options available when booking. Each floor is serviced by both an elevator and stairs. We take security seriously so the hostel is only accessible by key overnight and CCTV cameras are throughout the common areas of the building.

Note: all bookings require valid government-issued photo ID. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 8.0

  • Cleanliness 9.3

  • Facilities 9.3

Latest Reviews

  • 10.0


    01 Mar 2020
    By far my favourite hostel in Sydney. Absolutely loved it here!
    England, Male, 25-30
  • 10.0


    10 Feb 2020
    I loved my stay here, the staff are friendly, the rooms are spacious, clean with lockers and the bathrooms a good standard and clean. I really loved that there was places to hang clothes and also a dressing table in the room- so so useful!! The room I was in also had high ceiling which made it feel more airy and not cramped. The downstairs area is nice and free breakfast is always a great benefit, I would definitely stay again if I come back to Sydney as location was also perf!
    England, Female, 18-24
  • 9.7


    24 Nov 2021
    This was my first pod in Australia and I stayed here 7 days. It was perfect for the purpose. Super friendly and helpful stuff, great location to start exploring different neighbourhoods and look for permant accommodation. Stayed in a private en-suite and it was very comfortable, good value for money
    Hungary, Male, 25-30
  • 9.7


    20 Apr 2021
    The atmosphere in this backpackers is nice, it's location is central in Sydney, the buses are close, & the mattresses are comfortable. I've noticed that the manager makes an effort to get to know the guests, individually. Overall, this backpackers has a homely feeling.
    Australia, Female, 41+
  • 9.7


    23 Jan 2020
    Can’t really fault the hostel. Nice outdoor and indoor communal areas. Indoor area is open 24hours which is good as a lot of other hostels I’ve stayed in close areas at about 9/10/11pm Room very spacious. Kitchen always clean. Not necessarily the most social of hostels however.
    Scotland, Female, 25-30
  • 9.4


    13 Feb 2020
    Absolutely perfect. The common room/kitchen was inviting, spacious and clean. Thw rooms were well set up with plenty of room and storage. The staff was helpful and 24 hr reception made hanging out in the common room or coming home late from a club feel very safe!! Great part of town, too.
    USA, Female, 18-24
  • 9.1


    11 Mar 2021
    I’m not a huge fan is hostels in general, didn’t plan to stay more then one or two nights here initially. I ended up staying well over a week. I forget how many days to be honest haha. Right from the start I was greeted by a very friendly, easy going, accommodating, and charming front desk guy (I believe he’s the manager) Dylan! I was given a room upgrade option due to low tenancy and just bc..he’s cool. The hostel has everything you could need and the location is fabulous in the heart of city.
    USA, Female, 25-30
  • 8.0


    22 Feb 2020
    Our first hostel in Sydney! Would be perfect for some people however it’s not sociable at all/ a lot of families / older people. We stayed in a mixed dorm and the 6 other guests were all 30-40 year old men, which is no problem but if you don’t want that then it’s also not for you. Other than the showers every other part of the hostel itself was fab. Great WiFi and quick check in and check out / no faff. Kitchen always clean and nice common place.
    England, Female, 18-24
  • 6.9


    08 Mar 2020
    The staff was amazing. The bathrooms were gross.
    USA, Female, 25-30
  • 4.3


    16 Feb 2020
    This property was average: 1) Check in took so long, only one staff member on. 2) security for the front door was good but the dorm door was jammed open and wouldn’t shut properly unless slammed. 3) this place is filthy - if you don’t like a dirty bathroom - don’t stay here. The bed room blankets aren’t washed between users so they give you two sheets to sandwich yourself between the filth of the mattress and the filth of the last visitor. Wouldn’t stay again except for the location.
    New Zealand, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi