Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/20

Big Island Hostel

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Covid-19 Update:

Hawaii’s Pre-Travel Testing Program is scheduled to begin on October 15.

The Hostel will open on October 15th, 2020 based on the following guidelines:

Guests MUST have documentation proving they have passed the FDA-authorized nucleic acid amplification test (NAAT)

The Hostel will NOT accept any guest who requires quarantine

No Exceptions!


Aloha! We welcome you to come experience the hidden gem of Hilo!

We are located near Downtown Hilo, within 15 – 20 minutes walking distance of many local restaurants, shops, and markets. Other wonderful attractions such as beaches and waterfalls are just a short drive away! Venture the beauty of Hilo and treat yourself to some relaxation here at the Big Island Hostel! Enjoy all that Hilo & the Big Island of Hawai'i has to offer and tell your friends too! We offer free Parking and Wi-Fi/Internet.

We strongly recommend obtaining a rental vehicle to make the most of out your adventure times on the Big Island...it is a B I G Island after all.

Here at the Big Island Hostel, it’s our duty to make sure that our hostel is clean, comfortable and secure so that our guests can feel safe and welcome! Our newly renovated hostel features beautiful bedrooms equipped with comfortable memory foam mattresses and pillows, soft and high quality linens and comfy quilts too. We also have coded locks on our doors to enhance security well-sealed windows for your quiet enjoyment.

Unwind in our Common Room enhanced with natural lighting and equipped with a small library, an “International Clothing Swap Closet”, coffee/tea station and a bar with outlets and large mirror which provides an ideal work space or a fun space to apply makeup for an evening out. Our cozy kitchenette is equipped with a toaster oven, microwave, full sized refrigerator, coffee grinder, French press, dishes and eating utensils. A clean, well-lit shower room and bathroom are shared between guests.

We are determined to make sure that you will be provided with the best accommodation possible and help to make your stay memorable with new friends from all over the world.

Important!!!
• All doors at our hostel will always be locked with codes. Please make sure to check your email for your own access code. You should receive it one day prior to your arrival, contact us if not.
• All beds are 'first come, first served' order. No specific bed is reserved, unless you have a medical condition. Please let your friendly staff know ahead of time when booking our hostel.

Please note: We only accept out of town travelers.

When checking in, please prepare the followings:
1. Proof of recent arrival date or departure date to the Big Island
• Plane ticket, E-ticket, or Travel itinerary
2. Valid government issued photo ID
• Passport, Driver’s license, State ID, or Permanent resident card.
IMPORTANT: You will not be allowed to check in if you are unable to show at least one item from each category.

Age restrictions & safety reasons:
• Must be 18 years old or older
Note: We will cancel your booking on arrival if you are under 18 or if you are an accompanied minor.

*Please know that we are located on the 2nd floor of the building. We do NOT have an elevator*

The Big Island Hostel Policies & Conditions:

Check in from 14:00 to 21:00 / 2:00PM to 9:00PM
Check out before 12:00 / 12:00PM
*In case of any EARLY or LATE arrivals, please make sure to inform us via email or phone call ahead of time*
The remaining balances can be pay by Cash, Credit Cards, or Debit Cards upon arrival.
Get 5% off when you pay cash!

Please note: Hostelworld Insurance deposit or standard flexible booking does not apply to your separate deposit that will be taken by The Big Island Hostel. The Big Island Hostel requires a $20.00 USD security deposit at check-in from every person.


Cancellation Policy:
• We accept cancellations/changes only via e-mail.
• Free cancellation option must be made at least 3 days (72 hours) before your arrival time.
• Failure to cancel your reservation before 3 days (72 hours) will result in one day charge to your card on file.
• After checking in, no cancellations will be accepted without 3 days (72 hours) notice.
• If you are a no show and have not cancelled within the allotted time, we reserve the right to charge your credit card on file.

General:
Check in from 14:00 to 21:00 / 2:00PM to 9:00PM
Check out before 12:00 / 12:00PM
• No curfew. Only quiet time 22:30 - 08:00 / 10:30PM - 8:00AM
• Taxes included.
• This is a non-smoking hostel.
• The maximum period of stay is of 30 days.
• Breakfast is NOT included.

Amenities:
• Air conditions (AC)
• Free Wi-Fi/Internet
• 24/7 friendly on-call staff
• 24/7 recording security cameras
• Clean bedding
• Memory Foam Mattresses & Pillows
• Free tea & coffee
• Free lockers
• Daily cleaning service
• Free parking (behind the hostel)
• Cozy kitchenette
• Hair dryer
• Coded lock on bedroom doors
• Hot showers
• Reverse Osmosis Filter Drinking Water
• Shampoo & soap
• Board games​ View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.8

  • Location 8.7

  • Staff 9.7

  • Atmosphere 9.4

  • Cleanliness 9.7

  • Facilities 9.1


Latest Reviews

  • 10.0

    Superb

    07 Aug 2022
    Exceptionally clean and pleasant staff
    Australia, Male, 41+
  • 10.0

    Superb

    15 Jul 2022
    Like this hostel!
    China, Male, 25-30
  • 10.0

    Superb

    12 Jul 2022
    Great place to stay, if you are on budget. Very clean and helpful staff. Highly recommended.
    India, Female, 31-40
  • 10.0

    Superb

    28 May 2022
    A very special hostel. Very clean with a lot of design elements. Easy walk to town, but you'll need a car for day trips. DUTCH was great, extremely helpful and concerned about my comfort. This hostel is MY new hiding place from the world :)
    USA, Male, 41+
  • 9.7

    Superb

    07 Jul 2022
    It has been an absolute pleasure staying at the Big Island Hostel. The hostel stand was extremely helpful and friendly. the hostess and dorm rooms were also maintained very well. I would highly reccomedn this place for anyone planning a trip on Big Island.
    India, Female, 25-30
  • 9.7

    Superb

    18 Jun 2022
    Cool stuff, super chill hostel and nice common areas, location is fine. Would love to come again! What a lovely place..
    Switzerland, Male, 18-24
  • 9.7

    Superb

    12 Jun 2022
    We had a great stay at the big island hostel, perfect for getting anywhere on the island! Very friendly team and was always clean.
    England, Male, 18-24
  • 9.7

    Superb

    06 Jun 2022
    Super chill staff, super chill vibe. Lovely common area that makes it easy to chat with other travelers. Quiet area close to town, but free from too many distractions. I thoroughly enjoyed my stay there. Daniel, Dutch, and Lulu are awesome people, and have such a great energy about them. Would definitely stay here again!
    USA, Male, 31-40
  • 9.7

    Superb

    02 Jun 2022
    I had an amazing time at the Big Island Hostel. Everyone was really welcoming and the whole place is very clean and comfortable. I really enjoyed staying here and if I ever need a hostel in Hilo again, I know where I'm going!
    Liechtenstein, Female, 18-24
  • 8.0

    Fabulous

    06 Aug 2022
    Lotus & Daniel are absolute gems, just the place I needed to rest and ground myself.
    Canada, Female, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Wi-Fi


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