Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation policy of no refund on the booking deposit or booking fee for a cancellation, no show or reduction in numbers.

Additional Terms and Conditions

To confirm the booking, customers have to send us a mail to to explain the terms and conditions. Besides, to cancel customers have to advice one week before.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Bilbao Akelarre Hostel

Book more than 3 days in advance for Free Cancellation.
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Bilbao Akelarre Hostel is located a few minutes walking from Guggenheim Museum, San Mames Stadium, the river and the main Universities such as Deusto, Universidad del País Vasco (UPV-EHU) and Universidad de Sarriko. Deusto Metro Station is 600 metres away.

We offer private and shared rooms with lockers, free WIFI, cleanness’s and games room. It is a very cosy hostel where you will able to rest and sleep. You will feel at home away from home..

You can get tourist information of the area at the hostel and there is also a bicycle rental service

Other attractions closed by to Bilbao Akelarre are The Euskalduna Palace and Ría de Bilbao Sea Museum are both within 850 m.

If you are looking for a nice hostel to stay with personal attention, family atmosphere, cleanness, friendly staff, and much more then this is your place.

We are not 24 hours at reception so we can provide you with our access code to the main door.

From 11 am to 14 pm we ask our guests to stay outside the hostel to ensure proper cleaning and desinfection of the facilities.

Registration Number: BBI00005

Check-in: 14:00 pm
Check out: 11:00 am View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 8.0

  • Location 5.0

  • Staff 8.0

  • Atmosphere 6.0

  • Cleanliness 8.0

  • Facilities 7.0

Latest Reviews

  • 10.0


    15 Feb 2022
    Really great communication, and friendly checkout process. Excellent hostel. I recommend it!
    Canada, Male, 41+
  • 10.0


    19 Aug 2020
    Highly recommended!
    Spain, Female, 25-30
  • 9.7


    18 Feb 2022
    My stay was very pleasant and easy. The staff was very obliging. The only thing I gotta say, is that I actually booked a dormroom which was advertised as a 4-bed-dorm, but stayed once in a 6-bed and once in an 8-bed-dorm.
    Germany, Female, 18-24
  • 9.7


    20 Oct 2020
    Incredibly clean hostel. Taking COVID precautions very well. Staff were excellent and incredibly helpful. Location is a little out of town but short metro ride into the centre. Comfortable bed, quiet, warm showers. Felt very safe as a solo female.
    England, Female, 25-30
  • 9.7


    02 Jul 2020
    Great staff, speak great English. Good laugh and well presented
    England, Male, 25-30
  • 9.7


    09 Nov 2019
    Great staff, clean and chillout!! Best buy definitely!! Warm recommendations!
    Croatia, Female, 31-40
  • 9.1


    10 Jul 2020
    The staff were super friendly and helpful. The rooms were clean and well organised, and you can easily get anywhere in the city from the nearby metro stop. Would definitely stay here again
    England, Male, 25-30
  • 8.6


    07 Feb 2020
    This hostel really stood out in terms of the staff. They were very helpful with recommendations and getting around. The rooms were large and the beds were nice. There was a slight order to our room that we could not find the source of, but overall I would stay there again.
    USA, All Male Group, 18-24
  • 6.0


    27 Sep 2020
    This place is fine but not more. No stuff in the night at all- but they answer and communicate in Whatsup and its comfortable. The window in the room is very high and blurred .. It feels like there is no window in the room. Small but not cozy.. Location not so goos, far from the city center and creepy people outside. There is code on the main door tho..
    Poland, Female, 18-24
  • 5.7


    09 May 2022
    For what the hostel was rated we expected a lot more. For example, it was very hot at night so the windows were kept open. Mosquitos got in and we got bit all night and also couldn’t sleeping because they were buzzing in our ears. The lockers were not secure. Very easy to break into and only fits very tiny locks. We couldn’t use our regular locks to secure our bags, this hasn’t been a problem at the many other hostels we’ve been to. However the staff were very nice and it was very quiet place.
    Canada, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Wi-Fi