Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Bilbao Metropolitan Hostel by Bossh Hotels

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Bilbao Metropolitan Hostel is the perfect match for your holidays in Bilbao and Spain. We have a vast experience in the hospitality industry as well as having an extensive knowledge of the city, capitalizing both elements to bring a great experience to our guests and travellers.

We are located in one of the best areas of Bilbao, near to some of the finest attractions of the city such as Catedral de Santiago, Puente Zubizuri, Guggenheim Museum Bilbao and Museum of Fine Arts of Bilbao, amongst other important landmarks of our city.

We have several types of accommodation options, all of them are dorms with several capacities. In addition, we have several common areas where our guests and travellers will be able to get together and exchange past experiences and future plans.

Bilbao Metropolitan Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 14:00.
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included.


The reception service is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age.

Non smoking.

The maximum period of stay is 14 days.
Número de licencia: BBI0041.

Children under 18 must be accompanied by an adult and can only be accommodated in private rooms.

For bookings of 10 or more beds, as well as for bookings of EUR 300 or more, special conditions and additional supplements may apply.
In response to the coronavirus (COVID-19), the accommodation applies additional health and safety measures at this time.
Food and beverage services at this accommodation may be limited or unavailable due to coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this accommodation is taking steps to ensure the safety of customers and staff. For this reason, some services and facilities may be limited or unavailable.
Due to the coronavirus (COVID-19), this accommodation has reduced reception hours and other services.
Guests must show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may incur supplements.
Please inform Bilbao Metropolitan Hostel in advance of your expected arrival time. To do this, you can use the special requests box when making the reservation or contact the accommodation directly. Contact details appear on the booking confirmation. View House Rules


Discover the beauty of the Basque country from the adults-only Bilbao Metropolitan Hostel in the heart of the city. Check in and rest up in an armchair in our air-conditioned communal lounge while you plan your stay with our free city maps. We know you’re going to want to upload snaps of Bilbao’s iconic architecture from the off, so Wi-Fi's free throughout.


You’ll find us right in the centre of Bilbao, just 100 metres from Zabalburu train station – that’s a 3-minute walk. Arriving at Abando station? You can reach us on foot in 10 minutes. From the airport, we’re an easy 20-minute taxi ride or you can hop on the Termibus to Plaza Moyúa – from there you can reach us in 12 minutes. Your tour of Bilbao’s architecture starts at the Guggenheim Museum, a 23-minute stroll away, before you get that shot on the Zubizuri Bridge. Keep the culture coming with a trip to the Museum of Fine Arts, before you stop to shop (and snack) in Casco Viejo.

Rooms and Dorms

Rest up for a day of art and architecture on your super comfy viscoelastic mattress – we like to make you feel at home, which is why linen is free too. Preferred to pack a couple more T-shirts than a towel? You can rent one at the front desk. All of our female-only and mixed dorms have lockers for your backpacks, plus bunks are fitted with reading lights for after-hours research.

Extras and activities

When you've worked up an appetite, cook a quick dinner or snack in our communal kitchen. We have microwaves and cutlery and self-catering means more euros for churros! We have a 24-hour reception so you can see Bilbao by night (and the early hours of the morning) too. If you've been travelling for weeks, months or years, use our on-site laundry facilities and freshen up before you continue your adventure.

View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.2

  • Location 8.7

  • Staff 9.2

  • Atmosphere 6.8

  • Cleanliness 8.2

  • Facilities 7.0

Latest Reviews

  • 10.0


    04 Mar 2020
    Great environment and very accessible. I was able to rent a towel for a euro and buy a padlock for a euro.
    USA, Female, 18-24
  • 10.0


    21 Feb 2020
    Very nice staff and clean place. Walking distance to just about everywhere in Bilbao. Pretty happy with this stay!
    USA, Female, 18-24
  • 8.9


    12 Feb 2020
    The worst part was some of the sketchy people there. But ya get what you pay for. Good location. Good security. Good facilities. Comfy beds.
    USA, Female, 18-24
  • 8.0


    13 Sep 2020
    Well located (not too far from main train station) but the entrance isn't really easy to find, rooms were clean, no common area/kitchen available because of COVID so I can't comment on that; staff was nice (the woman who checked me in relocatated me in a better room at no charge) ; the check-in where you send a picture of your passport by mail was quite practical
    France, Female, 31-40
  • 7.7

    Very Good

    09 Jan 2020
    The Hostel is situated near to the Old Town(10 min), Train Station Abando (10min) and near to the Guggenheim (20min), but the area is rather sketchy and the entrance of the Hostel is scary as it is a dark alley next to weird shops etc. The Hostel itself is for the price you pay really good, they don't have a fully equipped kitchen but for my two nights stay it was completely ok, next to the hostel is a supermarket. Overall if you stay only two nights for the museums it's perfect.
    Austria, Female, 18-24
  • 6.9


    08 Feb 2020
    Overall nice stay. The staff was very friendly. Someone peed on the floor in the bathroom (yuck! But part of staying in a hostel). When we went to use the one in the lobby instead, there was vomit on the toilet and the sink. Sheets and bed felt clean. Overall, it'ss a step above what you'd expect for 11€ a night.
    USA, All Female Group, 18-24
  • 6.3


    20 Apr 2021
    The vending machine steals your money but they won't switch it of or put a sign. Seems like they are deliberately robbing people.
    Ireland, Male, 25-30
  • 6.3


    16 Sep 2020
    The lockers were not working properly. There was also stains on the sheets. The staff are friendly and kind, and tried to be helpful but I think some of the guests were treating the place with little care.
    England, Male, 25-30
  • 6.3


    14 Jan 2020
    Clean and close to the centre of the city, slightly dodgy area but largely ok. Hostel goers were well-coming, receptions were friendly when checking us in and for asking questions too. The major issue was that the receptionists and cleaners could enter the room whenever they liked whether you were changed or unchanged, asleep or awake which made me feel quite unsafe. On the last day we were late to check out and the receptionist barged into the room and yelled at us, not always a pleasant time.
    England, Male, 18-24
  • 4.0


    02 Mar 2020
    Me and my friend arrived a bit later than expected because of a delayed flight , and there was no staff around. Luckily we were let in by other guests and started to try calling the number by the reception. We didn't get any answer and didn't know what to do. The sofa in the common room was already occupied by a man who was bleeding and had left bloody tissues on the table so we didn't want to stay. We decided to drag our bags to another hostel.
    Sweden, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Hot Showers
  • Reading Light
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • Wi-Fi