Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Bilbao Metropolitan Hostel by Bossh Hotels

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Bilbao Metropolitan Hostel is the perfect match for your holidays in Bilbao and Spain. We have a vast experience in the hospitality industry as well as having an extensive knowledge of the city, capitalizing both elements to bring a great experience to our guests and travellers.

We are located in one of the best areas of Bilbao, near to some of the finest attractions of the city such as Catedral de Santiago, Puente Zubizuri, Guggenheim Museum Bilbao and Museum of Fine Arts of Bilbao, amongst other important landmarks of our city.

We have several types of accommodation options, all of them are dorms with several capacities. In addition, we have several common areas where our guests and travellers will be able to get together and exchange past experiences and future plans.

Bilbao Metropolitan Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 14:00.
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included.


The reception service is open 24 hours per day.
No curfew.
We do not accept customers younger than 18 years of age.

Non smoking.

The maximum period of stay is 14 days.
Número de licencia: BBI0041.

Children under 18 must be accompanied by an adult and can only be accommodated in private rooms.

For bookings of 10 or more beds, as well as for bookings of EUR 300 or more, special conditions and additional supplements may apply.
In response to the coronavirus (COVID-19), the accommodation applies additional health and safety measures at this time.
Food and beverage services at this accommodation may be limited or unavailable due to coronavirus (COVID-19).
Due to the coronavirus (COVID-19), this accommodation is taking steps to ensure the safety of customers and staff. For this reason, some services and facilities may be limited or unavailable.
Due to the coronavirus (COVID-19), this accommodation has reduced reception hours and other services.
Guests must show a valid ID and credit card upon check-in. Please note that all special requests are subject to availability and may incur supplements.
Please inform Bilbao Metropolitan Hostel in advance of your expected arrival time. To do this, you can use the special requests box when making the reservation or contact the accommodation directly. Contact details appear on the booking confirmation. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 8.8

  • Location 8.3

  • Staff 8.3

  • Atmosphere 7.1

  • Cleanliness 8.2

  • Facilities 7.8

Latest Reviews

  • 10.0


    13 Jul 2021
    Perfect stay Cool staff Beautiful places to see On the center and close to everything
    Switzerland, Female, 18-24
  • 9.7


    16 May 2021
    The staff are very friendly and polite. The doors all have electronic code locks. It's conveniently placed in the city and whilst the atmosphere was not normal hostal life because of COVID, it still had a great atmosphere. Would definitely come back here for the location it's in and the price you would not believe!
    Ireland, Male, 18-24
  • 8.0


    23 Jul 2021
    Apparently it's not good to reserve from hostel world because they almost cancelled my reservation before I got there. So if staying, I'd recommend reserving on another site
    USA, Male, 18-24
  • 7.7

    Very Good

    10 Jul 2021
    I liked the location,it was quite easy to walk around the city from the hostel. There was not a good atmoshere at all, the lobby area was covered with bedsheets,so it was no common area at all.Exept the girl who was there when i checked in(she was very helpfull and nice) the other staff members were not really helpfull. Before 8 and after 7pm you couldnt get any help if u needed.
    Hungary, Female, 25-30
  • 7.7

    Very Good

    11 Jun 2021
    Simple hostel with not much of a vibe/atmosphere at all. It was in a super nice location and clean enough but the kitchen was very basic without a stove (there was a counter oven thing, toaster, microwave, etc) but it was not extensive and the kitchen closed at night. The staff were friendly even though their English wasn’t the best. Wasn’t there best place to be meeting people since no real common area.
    Canada, Female, 18-24
  • 7.7

    Very Good

    14 May 2021
    The Hostel was good for the money, but due to the Covid restrictions, there was not much "common" space available. There was still access to the kitchen, but there was no fridge available and only half of the tables in the dining area were able to be used. The staff was friendly and welcoming. The rooms were clean and big and currently they can only rent out half of the capacity. It isn't too far of a walk to the main attractions and is close to many restaurants, supermarkets, bars, etc.
    USA, Mixed Group, 25-30
  • 6.6


    03 Aug 2021
    Good location close to center. Room was fine but light from outside made it impossible to sleep. Also surprised by the amount on mosquitos in Bilbao that infested the room
    United Arab Emirates, Male, 25-30
  • 6.3


    03 Aug 2021
    A good hostel in a rough area of Bilbao. They cancelled my reservation the morning of my arrival, so check your junk mail for their emails! Not sure if I would stay again. Honestly it's just ok.
    Canada, Female, 31-40
  • 6.3


    20 Apr 2021
    The vending machine steals your money but they won't switch it of or put a sign. Seems like they are deliberately robbing people.
    Ireland, Male, 25-30
  • 6.3


    16 Sep 2020
    The lockers were not working properly. There was also stains on the sheets. The staff are friendly and kind, and tried to be helpful but I think some of the guests were treating the place with little care.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Hot Showers
  • Reading Light
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • Wi-Fi