Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Refer to our Reservation and Cancellation policy on our web site before you make a group booking:
CANCELLATION FEE PENALTIES
The following cancellation fee penalties apply on the TOTAL amount or value of all confirmed reservation or booking:
MIDWEEK (MONDAY TO THURSDAY)
• If cancelled within 11-30 days prior to arrival – 25%
• If cancelled within 3-10 days prior to arrival – 50%
• I cancelled within 2 days prior to arrival – 100%
WEEKENDS (FRIDAY-SATURDAY-SUNDAY)
• 25% cancellation fee, if cancelled less than 60 days prior to arrival
• 50% cancellation fee, if cancelled less than 42 days prior to arrival
• 75% cancellation fee, if cancelled less than 21 days prior to arrival
• 100% cancellation fee, if cancelled less than 7 days prior to arrival

Additional Terms and Conditions

We require a security deposit of 50% on date of confirmation and or booking date as well as a breaking fee deposit of ZAR2000 that must be paid in cash on date of arrival. Should there be no damages this amount will be refunded on date of departure after inspection of rooms, beds and property

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

We require a 50% booking deposit to secure reservation of groups. See our online reservations and cancellation policy on our web site.
We offer catered Breakfast, Lunch and Dinners for groups at the applicable rates. Please contact the owner: liezel@brownsugarbackpackers.com
We can accommodate groups of up to 65 guests

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
8.8
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

This very spacious, comfy, safe and secure 'Ex-Mafia' mansion was built in the 1970's by an infamous drug lord. When the Godfather moved out the backpackers moved in and they made this castle their home since 1999. The current owner (since 2005) has made many renovations and improvements to the hostel to accommodate all types of travelers. We have everything you need and keep improving our facilities and services because the owner is an experienced traveler herself.

LOAD SHEDDING (Controlled power outages as per stages announced by our energy supplier)
1. We have a backup GENERATOR in case of power outages that ensures the lights, internet and all plugs are working.
2. We have gas geysers and gas for cooking meals and make a cup of tea, coffee or hot chocolate

HOT OR PACKED BREAKFAST IS OPTIONAL AS PER YOUR BOOKING SELECTION
1. We serve a hot breakfast to guests that booked or selected this option between 08h00 and 10h00 daily
2. Breakfast can be booked and paid for at reception, should you arrive early and need to line your stomach
3. If you leave before 08h00 the next day, the staff will prepare and pack a take-away breakfast as follow: One sandwich (brown or white bread), 1 x boiled egg or a muffin (if you don't eat eggs), 1 x fruit, small yogurt and 500ml Still bottled water. The packed or take away breakfast will be ready the previous evening by 20h30 and must be booked or requested by the guest before 20h00 the previous evening

FREE Wi-Fi (Fibre Internet) to all guest and available in the common areas. Use your own device, get the code, log on and share your African experience with your friends and loved ones back home. (All guests stations removed or closed due to Covid-19)

ROOMS: Private Rooms are equipped with wall heaters, wall fans, wall safe, international plugs to charge your electronic devices for Europe, USA, Asia and wherever you come from. We sell adapters at reception. Outside private rooms have electric blankets to keep you warm in winter.

GAS GEYSERS: You will always have HOT water and be able to cook and stay warm during the colder months because the whole property runs on natural underground piped gas, which is much safer than LPG or bottled gas.

Reception open from 07h00 to 22h00 on weekdays and extended to 23h00 on Saturday and Sundays. The bar area will remain open until 23h00 or later, depending on the vibe and guests.

We are a haven for people who prefer to do their own thing. You will experience a next to home feeling at our establishment and never feel crowded or boxed in, unless you want to join in on the action.

The property stretches over 3000 square meters and set on a variety of levels with a sparkling swimming pool at the top of the hill. The bar area doubles as a reception after 22h00 in the evening from Monday to Friday. You can book all your transfers, car hire, Baz Bus tickets (Hop on Hop off Bus), pub lunches, dinners, and tours to Soweto, Apartheid Museum, Kruger National Park and the big bad city center.

TRANSFERS: Download the UBER and BOLT APP on your mobile phone and make use of them for the cheapest option. Public transport 200m from our gate or use Standard Meter taxi's, which can be more expensive than UBER.
We are 5 minutes from Eastgate International Shopping Mall, which contains all the major banks, money exchange, shopping, eating and cinema facilities you could ever want. Across the road from this mall is Park Meadows Shopping Mall where you will find Pick 'n Pay, Food Lovers Market and other shops.
Oriental City (Chinese stores) is walking distance from us where you can buy cheap electronics, travel gadgets and cheap African Arts & Crafts to take home as gifts or souvenirs

The staff at Brown Sugar are specialists in advising travelers on the best and quickest ways to obtain visas for countries such as Mozambique and Zimbabwe and, on request, we take our guests to the relevant embassies and help them with application forms and photographs and more. For those travelers needing visas for Angola, the embassy is within walking distance of the house.

Brown Sugar has all the amenities and facilities you would expect. We have a large communal and self-catering kitchen with a gas stove and all the crockery, cutlery, pans and pots to whip up and enjoy your own meals. Free tea and coffee on offer daily from 08h00 to 10h00 and again from 18h00-21h00 for our paying guests. We offer pub lunches (truly South African) between 11h45 and 13h45 daily and prepare fresh home cooked dinners every evening, served between 19h00 and 19h30 and very popular with guests and we cater for vegetarians. Vegetables and salad served with all dinners.
Note: We cater for Vegans, Vegetarians and Pescatarians.


SWIMMING POOL (Not heated, this is Africa)
Relax at the sparkling swimming pool and soak up the African sun for a golden-brown tan to show off to your friends when you return home (Northern hemisphere). The swimming pool terrace, rooftop and bar patios offers some of the best views of the Eastern suburbs.


We cannot wait to meet you and show you Jo'burg! View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.4

  • Location 8.3

  • Staff 9.7

  • Atmosphere 7.8

  • Cleanliness 8.5

  • Facilities 8.8


Latest Reviews

  • 10.0

    Superb

    17 Mar 2022
    Amazing spot!! Beautiful scenery, friendly staff and a whole lot of other goodies
    USA, Male, 25-30
  • 9.7

    Superb

    05 Jan 2022
    Fantastic people!
    USA, Male, 41+
  • 9.7

    Superb

    08 Nov 2021
    The staff was nice and the room was clean. It was a nice peaceful place. I pretty much had the place to myself.
    USA, Male, 41+
  • 9.4

    Superb

    07 Jul 2022
    Clean tidy rooms with a responsive on-site staff and access to kitchen facilities in a panoramic lookout setting make this hostel great value for budge-minded travelers. Thank you, Brown Sugar!
    USA, Female, 41+
  • 9.4

    Superb

    03 Jun 2022
    Is a little bit far from town but with Uber everything is close at cheap price. The staff is the friendliest.
    Chile, Female, 25-30
  • 9.1

    Superb

    21 Apr 2022
    Really nice hostel, staff were phenomenal. It’s difficult to rate atmosphere as there isn’t many people travelling after the pandemic. If you’re heading to the airport or have a long layover this is definitely the place to stay.
    Australia, Male, 25-30
  • 8.9

    Fabulous

    17 Apr 2022
    It was an amazing experience staying at Brown sugar backpackers with such lovely and friendly staff.. l would call again and tell others about the good affordable prizes
    Zimbabwe, Female, 41+
  • 8.6

    Fabulous

    09 Mar 2022
    Just here for a night between flights. FYI they no longer offer free airport pickup due to Covid. I was waiting at the gate at 11pm for 10-15 minutes upon arrival because staff had gone to bed. After calling the emergency number they opened the gate, but my Uber driver did not feel safe leaving me until that happened. The room was very nice and a great price for a private. It had a power strip with all the international outlets which was a plus.
    USA, Male, 25-30
  • 8.0

    Fabulous

    04 Jul 2022
    Nice spot, away from the noise. Staff is really kind and helpful.
    USA, Female, 25-30
  • 8.0

    Fabulous

    08 Apr 2022
    Stayed one night before a trip to Kruger. Staff was wonderful and very helpful! Did some laundry and had an nice breakfast
    USA, All Female Group, 25-30
Read all reviews

Facilities

Free
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • Washing Machine
Services
  • 24 Hour Security
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Games Room
  • Pool Table
  • Wi-Fi


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