Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Refer to our Reservation and Cancellation policy on our web site before you make a group booking:
CANCELLATION FEE PENALTIES
The following cancellation fee penalties apply on the TOTAL amount or value of all confirmed reservation or booking:
MIDWEEK (MONDAY TO THURSDAY)
• If cancelled within 11-30 days prior to arrival – 25%
• If cancelled within 3-10 days prior to arrival – 50%
• I cancelled within 2 days prior to arrival – 100%
WEEKENDS (FRIDAY-SATURDAY-SUNDAY)
• 25% cancellation fee, if cancelled less than 60 days prior to arrival
• 50% cancellation fee, if cancelled less than 42 days prior to arrival
• 75% cancellation fee, if cancelled less than 21 days prior to arrival
• 100% cancellation fee, if cancelled less than 7 days prior to arrival

Additional Terms and Conditions

We require a security deposit of 50% on date of confirmation and or booking date as well as a breaking fee deposit of ZAR2000 that must be paid in cash on date of arrival. Should there be no damages this amount will be refunded on date of departure after inspection of rooms, beds and property

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

We require a 50% booking deposit to secure reservation of groups. See our online reservations and cancellation policy on our web site.
We offer catered Breakfast, Lunch and Dinners for groups at the applicable rates. Please contact the owner: liezel@brownsugarbackpackers.com
We can accommodate groups of up to 65 guests

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/11
Book more than 3 days in advance for Free Cancellation.
8.9
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

This very spacious, comfy, safe and secure 'Ex-Mafia' mansion was built in the 1970's by an infamous drug lord. When the Godfather moved out the backpackers moved in and they made this castle their home since 1999. The current owner (since 2005) has made many renovations and improvements to the hostel to accommodate all types of travelers. We have everything you need and keep improving our facilities and services because the owner is an experienced traveler herself. We have a backup generator in case of power outages that ensures the lights, internet and all plugs are working.

We offer a FREE PICK UP* service as follow when you book with Brown Sugar BP:
* PICKUP POINTS: OR Tambo International Airport (ORTIA). Send us a WhatsApp message as soon as you have all your luggage and ready to be picked up on +27 (0) 83 377 9529. Pickup instructions will be send to you.
* PICKUP TIMES: Between 07h00 and 23h55 and the last call at 23h30
Take Note: DORMITORY bookings MUST be for two (2) or more consecutive nights or two (2) or more guests to qualify for the free pickup
EXCLUDED
* DORMITORY bookings for ONE (1) night or ONE (1) guest only
* Groups of 7 or more guests
Note: WE charge R180 per pickup from OR Tambo Airport and the rate is per shuttle for 1-4 passengers or you can use UBER or BOLT taxi services from ORTIA to get to Brown Sugar Backpackers
NOTE: Please Read the full Terms & Conditions when you make the booking

FREE HOT BREAKFAST is INCLUDED in the rates and consist of: Eggs, bread, jam, cheese, side dishes (tomato/cheese/mushrooms/cold meat/baked beans/etc that are rotated during the week), fresh fruit, cereals and or muesli, yogurt, fruit juice, tea and coffee. On selected days we have freshly baked muffins and other surprises. Breakfast is served from 07h00 to 10h00 daily.
NOTE: Should you depart before 07h00, we will provide a Take Away or Packed breakfast for you.

FREE Wi-Fi and guest stations with fast FIBRE internet. Use your own device, get the code, log on and share your African experience with your friends and loved ones back home.

Wall HEATERS and FANS in all the rooms with international plugs to charge your electronic devices for Europe, USA, Asia and where ever you come from and we sell adapters at reception. private room also have electric blankets to keep you warm in winter.

You will always have HOT water and be able to cook and stay warm during the colder months because the whole property runs on natural under ground piped gas, which is much safer than LPG or bottled gas.

Reception open from 07h00 to 22h00 on weekdays and extended to 23h00 on Saturday and Sundays. The bar area will remain open until 23h00 or later, depending on the vibe and guests. We sell mobile/cellular airtime vouchers for your mobile phone for all local networks (Vodacom/MTN/Cell C) for you to stay connected in Africa.

We are a haven for people who prefer to do their own thing. You will experience a next to home feeling at our establishment and never feel crowded or boxed in, unless you want to join in on the action.

The property stretches over 3000 square meters and set on a variety of levels with a sparkling swimming pool at the top of the hill. The well-stocked bar doubles as a reception after 22h00 in the evening from Monday to Friday. You can book all your transfers, car hire, Baz Bus tickets (Hop on Hop off Bus), pub lunches, dinners, and tours to Soweto, Apartheid Museum, Kruger National Park and the big bad city center.

We have our own driver and vehicles due to the poor public transport in Johannesburg (South Africa) for your convenience and offer transfers at the set rates. Download the UBER and BOLT APP on your mobile phone and make use of them for the cheapest option. Public transport 200m from our gate or use Standard Meter taxi's, which can be more expensive than UBER.
We are 5 minutes from Eastgate International Shopping Mall, which contains all the major banks, shopping, eating and cinema facilities you could ever want. Across the road from the mall is Park Meadows shopping Mall where you will find Pick 'n Pay, Food Lovers Market and other shops.
Oriental City (Chinees stores) is walking distance from us where you can buy electronics, travel gadgets, cheap African Art & Crafts and souvenirs for your friends and family before you fly out.

The staff at Brown Sugar are specialists in advising travelers on the best and quickest ways to obtain visas for countries such as Mozambique and Zimbabwe and, on request, we take our guests to the relevant embassies and help them with application forms and photographs and more. For those travelers needing visas for Angola, the embassy is within walking distance of the house.

Brown Sugar has all the amenities and facilities you would expect. We have a large communal kitchen with a gas stove and all the crockery, cutlery, pans and pots to whip up and enjoy your own meals. Free tea and coffee served at breakfast (07h00 to 10h00) and again from 17h00-22h00 daily for our guests. We offer pub lunches (truly South African) between 11h45 and 13h45 daily and prepare fresh home cooked dinners every evening and served between 19h00 and 19h30 and very popular with guests and we cater for vegetarians. Vegetables and salad served with all dinners.
Note: We cater for Vegans, vegetarians and pescatarians.

Relax at the sparkling swimming pool and soak up the African sun for a golden brown tan to show off to your friends when you return home (Northern hemisphere). The swimming pool terrace, rooftop and bar patios offers some of the best views of the Eastern suburbs.

ACTIVITIES
Browse our web site and go to the ACTIVITIES page to view all the tourist attractions, clubs and activities in and around Brown Sugar and or Joburg. We have added active links for your convenience to view, read and plan your trip in advance so that you don't miss a beat while on holiday in our beautiful country.

We cannot wait to meet you and show you Joburg! View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.5

  • Location 7.7

  • Staff 9.3

  • Atmosphere 8.2

  • Cleanliness 9.2

  • Facilities 9.2


Latest Reviews

  • 10.0

    Superb

    14 Mar 2020
    Lovely staff and great place to stay
    England, Male, 31-40
  • 10.0

    Superb

    10 Jan 2020
    Brown Sugar is a great hostel! The staff is extremely friendly and will help you with whatever you need. The owner sat with me and helped me plan my trip. She continuously checked up on me and gave some great advice. The location is also great, and I was able to walk around the backpackers without worry. Check out joburg’s China town down the street or take a short Uber into the heart of the city.
    USA, Male, 18-24
  • 10.0

    Superb

    05 Dec 2019
    Absolutely wonderful night at brown sugar!!!! Dinner was absolutely delicious and the staff were very friendly. Wish the weather was better so I could’ve enjoyed the pool and it’s view. Very homely cosy feel, couches and reading nooks galore. Lots of space and if there were more guests there was lots of room for socialising. Super happy with my stay :)
    Australia, Female, 25-30
  • 10.0

    Superb

    21 Nov 2019
    It was very quiet and I ended up alone in a 10 bed dorm, but I felt very welcomed by the staff and I always felt safe. The bed was comfy, shower was hot and the communal areas were great.
    Australia, Female, 25-30
  • 9.4

    Superb

    01 Feb 2020
    My stay was great! The breakfast each morning with eggs made as desired and option for a cappucinno started each day wonderfully. The place is huge, with plenty of coffee and reading nooks. I really enjoyed the outdoor lounge spaces! The view from the pool area at the top of the hill is beautiful. I only wish that a walk to something, anything was less that 3km and perhaps lockers were available in the dorms.
    USA, Female, 25-30
  • 9.4

    Superb

    17 Jan 2020
    Very homely and well equipped hostel, with everything you need for your stay in Joburg. It would be a nice place to relax in the middle of a trip. The staff were helpful, laundry facilities on site. I took an Uber to go anywhere outside the hostel.
    Ireland, Female, 25-30
  • 9.4

    Superb

    11 Dec 2019
    Quiet time of year so nearly void of people. Staff excellent and daily feed filling and nutritious .
    England, Male, 41+
  • 9.4

    Superb

    13 Nov 2019
    Large mansion converted into hostel with a wide variety of room choices. Owner was very responsive to requests and sharing tourist info...even researching luggage storage details at airport. Low occupancy meant we pretty much had the run of the place.
    USA, All Female Group, 41+
  • 6.9

    Good

    26 Oct 2019
    Accommodation was fine, the people there were kind enough to wait for us as out flight got delayed. The room was fine, wifi was very very bad if not non existent at all. But everything the facilities lacked was covered by the helpfulness of the crew. I wouldn't go there as a solo Traveller (it does look that there were a lot of communal areas so i probably went there on a low couple days) and it is probably better if for people that are travelling by car.
    Brazil, Male, 31-40
  • 6.0

    Good

    23 Dec 2019
    It was just me in the hostel when i was there so no vibe. Kitchen needs updating. Things are too old. Staff were friendly. It would benefit with lockers inside the room for safety. Breakfast was nice.
    England, Female, 31-40
Read all reviews

Facilities

Free
  • Free Airport Transfer
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • Washing Machine
Services
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Currency Exchange
  • Fax Service
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Games Room
  • Pool Table
  • Wi-Fi


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