Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

These Terms and conditions are non-negotiable and failure to comply may result in the removal of the reservation from our booking system.
If you want to check availability, receive a quote or proceed with the booking, here are some simple procedure steps.

Additional Terms and Conditions

These Terms and conditions are non-negotiable and failure to comply may result in the removal of the reservation from our booking system.
If you want to check availability, receive a quote or proceed with the booking, here are some simple procedure steps.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Hello Hostel will get back to you as soon as possible with availability and a quote. If you agree with the quote and want to confirm the booking we will send you the invoice
and a group contract to sign and to return.
The booking will be valid after a down-payment of 50 % within 14 calendar days following the receipt of the invoice.
About 14 calendar days before arrival we expect the balance to be paid and we will also need you to provide a rooming list with the guests’ name, surname, birth-date and email address.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/18
Book more than 7 days in advance for Free Cancellation.
7.6
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Hello Hostel asbl/vzw is a Social Tourism Accommodation Centre where you can stay for a reasonable price in a friendly and international atmosphere. In addition to the accomodation services, this non profit establishment offers you a wide array of social and cultural activities to bring people together. Every Friday at 8 PM you can enjoy our Jam Sessions where everyone is welcome to participate!

IN THE AREA
Located in the heart of the chocolate area we are lucky to have the Godiva factory and it’s outlet store as our neighbourgs as well as the Belgian Chocolate Village (a chocolate museum) and the chocolatier Frédéric Blondeel. Another must see of the area is the Elizabeth Parc and the Basilica of the Sacred Heart where you can enjoy a wonderful panorama of Brussels.

INCLUDED in our rates
Breakfast buffet from  6:30am to 10:00am
Bed linnen/sheets 
Free access to computers and WIFI
A shared, equipped kitchen
A free luggage room /lockers
Bar with Belgian beers
Free city-maps
Check out our App 
Towels for rent 1€
Parking cards for the Koekelberg Area for 3€/day

WELL CONNECTED - only 2 minutes away from the Simonis/Elizabeth station :
Subway : line 2 and 6
Bus : 13, 20, 212, 213, 214, 355
Tram : 9 and 19

GROUPS
A reservation for more than 12 persons is considered a Group Reservation.

RECEPTION HOURS : 8:30 AM – 11:30 PM
CHECK-OUT : until 10:00 AM
ACCESS TO THE ROOMS: The rooms are available from 2 PM but if you arrive earlier you are welcome to store you luggage, to use our facilities and/or to visit the city in the meantime.

Check Availability

Reviews & Ratings

  • Value For Money 7.6

  • Security 8.3

  • Location 7.2

  • Staff 8.0

  • Atmosphere 7.5

  • Cleanliness 7.2

  • Facilities 7.5


Latest Reviews

  • 6.9

    Good

    21 Nov 2018
    Stayed here for two days, definitely nothing special. The beds we comfy by my surprise so that was nice! The "Breakfast Buffet" was just toast and jelly so do not expect much (I had higher expectations), but still, great they offer a breakfast. The bathrooms I feel could use some work, but it gets the job done. I liked the location of this place. While it is not located downtown it is like a 5 min metro ride if that to get to downtown so that is nice.
    USA, Male, 18-24
  • 5.7

    Rating

    01 Dec 2018
    The bathrooms and showers weren’t very clean at all. One staff member was lovely but the others weren’t very helpful. There are signs everywhere saying quiet after 10pm however the night we stayed there was either a booking for the hostel bar or it was their staff Christmas party and the music was loud until around 3am. I understand staying in a hostel you are expected to get some noise but this was the worst hostel experience I’ve had in a long string of hostel stays!!!
    New Zealand, Female, 25-30
  • 5.1

    Rating

    16 Nov 2018
    This hostel was alright. I spent only one night there, but I wouldn't stay stay in it again. The people there weren't the friendliest. But if you are in the city for more than one night, you might wanna be closer to the city center. In conclusion, my experience there was meh!
    Morocco, Female, 25-30
  • 3.7

    Rating

    01 Dec 2018
    While the bed was fine, the actual rooms, bathrooms and overall atmsophere had me wanting to wash my hands over and over again. It was okay for a one night stay but I would definitely never stay there again. Overall it was a fairly grimy environment.
    USA, Female, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's

Awards

  • 2014

    1st, Most Popular Hostels Brussels

  • 2012

    1st, Most Popular Hostels Brussels

View all Award Winners

Policies

  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

We don�t accept group reservations. If you book several beds under the same name we�ll try to put you in the same room. Check-in: 0900 � 2300. Guests are not permitted to check in after 2400. Check-out: 1100. Reception is open from 0800 to 2300. If your flight�s been delayed or you will otherwise arrive after 2300 please call us before 2300 so we can wait for you; otherwise we�ll close reception. Lost or non-returned keys shall incur a charge of 15 Euro to your credit card. Payment is due upon arrival; we only accept credit cards when the total balance is over 200 Euro. We have a 48hr cancellation policy. Late cancellations and no-shows shall be charged the equivalent of the first night�s accommodation. We accept cancellations by email or fax. This is strictly a non-smoking premises; there are ashtrays outside. There is a 50 Euro penalty for smoking indoors. Pets are not permitted.

From 21st of Dec 2018 to 4th of Jan 2019: During this specific period of time, all bookings are non-refundable and the full amount will be charged immediately after booking by Brussels Hello Hostel.


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