Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

4. Substantial changes and cancellation by the client:
4.1. A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.
4.2 Note that 10% of the total amount of the invoice represent administrative fees and are non-refundable.
4.3 To avoid extra charges, substantial change to or cancellation of a booking must be notified in writing no later than 30 calendar days prior to arrival. Notice of cancellation or substantial change will only be effective on the working day that is received in writing. A working day is any day from Monday to Friday other than bank and public holidays. If the hostel is notified on time, the client will be refunded 90% of the cost of the reservation.
4.4 For all cancellations and substantial changes notified within 30 days of arrival, the hostel is entitled to charge 100% of the cost of the reservation.
4.5 Where any change or cancellation changes the number of group members, the hostel will recalculate the cost of the arrangements and re-invoice you accordingly.

Additional Terms and Conditions

Please read our group terms and conditions on our website:

Additional Info:

A reservation for more than 12 persons is considered a Group Reservation. Because groups demand special preparation,group requests must be addressed by email to

The group reservation is valid only after:
- signing the contract established by Hello Hostel asbl
- 50% of the downpayment that will be charged directly on your card

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Brussels Hello Hostel

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Hello Hostel asbl/vzw is a Social Tourism Accommodation Centre where you can stay for a reasonable price in a friendly and international atmosphere. In addition to the accomodation services, this non profit establishment offers you a wide array of social and cultural activities to bring people together. Every Friday at 8 PM you can enjoy our Jam Sessions where everyone is welcome to participate!

Located in the heart of the chocolate area we are lucky to have the Godiva factory and it’s outlet store as our neighbourgs as well as the Belgian Chocolate Village (a chocolate museum) and the chocolatier Frédéric Blondeel. Another must see of the area is the Elizabeth Parc and the Basilica of the Sacred Heart where you can enjoy a wonderful panorama of Brussels.

INCLUDED in our rates
Breakfast buffet from  6:30am to 10:00am
Bed linnen/sheets 
Free access to computers and WIFI
A shared, equipped kitchen
A free luggage room /lockers
Bar with Belgian beers
Free city-maps
Check out our App 
Towels for rent 1€
Parking cards for the Koekelberg Area for 3€/day

WELL CONNECTED - only 2 minutes away from the Simonis/Elizabeth station :
Subway : line 2 and 6
Bus : 13, 20, 212, 213, 214, 355
Tram : 9 and 19

A reservation for more than 12 persons is considered a Group Reservation.

RECEPTION HOURS : 8:30 AM – 11:30 PM
CHECK-OUT : until 10:00 AM
ACCESS TO THE ROOMS: The rooms are available from 2 PM but if you arrive earlier you are welcome to store you luggage, to use our facilities and/or to visit the city in the meantime. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.4

  • Security 8.2

  • Location 7.3

  • Staff 8.4

  • Atmosphere 7.7

  • Cleanliness 7.3

  • Facilities 7.3

Latest Reviews

  • 9.7


    10 May 2019
    Woman at front desk was super helpful for check in and gave a lot of great suggestions on places to visit & eat!
    USA, Female, 18-24
  • 9.7


    09 May 2019
    Great overall experience at Hello Hostel. The staff members were extremely helpful and kind, there was a decent breakfast included in the price of the room, and our group felt safe the entire time. They have great facilities, including spacious showers and nice common areas. The hostel is only a few minutes away from the metro, so it is quite easy to reach different parts of the city by public transit.
    USA, Mixed Group, 25-30
  • 8.6


    20 Apr 2019
    A nice hostel in a decent location. A short easy trip to the city centre (
    Australia, Male, 25-30
  • 7.4

    Very Good

    08 May 2019
    El hostel esta muy bien. Esta bastante limpio en general y las camas son muy cómodas. En la cocina encontras todo lo q necesitas. Pero es de los hostel que más caro he pagado considerando también que no está cerca de nada y para todo tenes que tomar el metro. Por menos precio sería ideal
    Argentina, Female, 25-30
  • 6.9


    16 May 2019
    Pretty standard experience, not enough power points in dorm rooms, showers were terrible and the area is pretty loud. But otherwise it wasn't bad. Close to public transport which is very handy, and the staff were really helpful for ideas on what to do.
    Canada, All Male Group, 25-30
  • 6.9


    09 May 2019
    It was an OK stay. Nothing awesome or truly bad to say compared with other experiences elsewhere. The Colombian staff was super nice. Don't expect the place to be silent after 22:00. Saturday was partying until late night, so better get your earplugs if you want to sleep. The shower was also cold in one occurrence.
    France, Male, 41+
  • 5.7


    27 Apr 2019
    The hostel is too far from the city center, but there is a metro station right next to the hostel. The staff is just okay. The hostel do not offer many things to make people get together. The rooms are good, The showers are not nice. The bar is nice and on saturdays its kind of a party.
    Brazil, All Female Group, 18-24
  • 4.9


    09 May 2019
    Not the best location of Brussels and hostel is a bit dirty overall.
    Venezuela, Couple, 25-30
  • 4.9


    20 Apr 2019
    The worst part about this hostel was the location. It felt like a very sketchy area and I felt very unsafe walking around at night — even during the day I was walking and someone grabbed me. The hostel itself felt kind of dirty, I could not get the shower to warm up so it was ice cold and there was no place in the room to your your luggage. Overall, I just felt unsafe and uncomfortable the whole time. Would not recommend. You can also hear the subway going by from your room every 5 minutes.
    USA, Female, 18-24
  • 3.4


    03 May 2019
    If you are thinking about staying at this place...Don't! I stayed here from Friday to Sunday and I went home with BEDBUGS. Yes! I said it... BEDBUGS. The guy in the bottom bunk complained of it and the front desk did hardly anything to investigate. Too bad I didn't take that as a warning sign, but I hope you take mine! DO NOT STAY HERE!
    USA, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Foosball


  • 2014

    1st, Most Popular Hostels Brussels

  • 2012

    1st, Most Popular Hostels Brussels

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