Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

4. Substantial changes and cancellation by the client:
4.1. A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.
4.2 Note that 10% of the total amount of the invoice represent administrative fees and are non-refundable.
4.3 To avoid extra charges, substantial change to or cancellation of a booking must be notified in writing no later than 30 calendar days prior to arrival. Notice of cancellation or substantial change will only be effective on the working day that is received in writing. A working day is any day from Monday to Friday other than bank and public holidays. If the hostel is notified on time, the client will be refunded 90% of the cost of the reservation.
4.4 For all cancellations and substantial changes notified within 30 days of arrival, the hostel is entitled to charge 100% of the cost of the reservation.
4.5 Where any change or cancellation changes the number of group members, the hostel will recalculate the cost of the arrangements and re-invoice you accordingly.

Additional Terms and Conditions

Please read our group terms and conditions on our website:

Additional Info:

A reservation for more than 12 persons is considered a Group Reservation. Because groups demand special preparation,group requests must be addressed by email to

The group reservation is valid only after:
- signing the contract established by Hello Hostel asbl
- 50% of the downpayment that will be charged directly on your card

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Brussels Hello Hostel

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Hello Hostel asbl/vzw is a Social Tourism Accommodation Centre where you can stay for a reasonable price in a friendly and international atmosphere. In addition to the accomodation services, this non profit establishment offers you a wide array of social and cultural activities to bring people together. Every Friday at 8 PM you can enjoy our Jam Sessions where everyone is welcome to participate!

Located in the heart of the chocolate area we are lucky to have the Godiva factory and it’s outlet store as our neighbourgs as well as the Belgian Chocolate Village (a chocolate museum) and the chocolatier Frédéric Blondeel. Another must see of the area is the Elizabeth Parc and the Basilica of the Sacred Heart where you can enjoy a wonderful panorama of Brussels.

INCLUDED in our rates
Breakfast buffet from  6:30am to 10:00am
Bed linnen/sheets 
Free access to computers and WIFI
A shared, equipped kitchen
A free luggage room /lockers
Bar with Belgian beers
Free city-maps
Check out our App 
Towels for rent 1€
Parking cards for the Koekelberg Area for 3€/day

WELL CONNECTED - only 2 minutes away from the Simonis/Elizabeth station :
Subway : line 2 and 6
Bus : 13, 20, 212, 213, 214, 355
Tram : 9 and 19

A reservation for more than 12 persons is considered a Group Reservation.

RECEPTION HOURS : 8:30 AM – 11:30 PM
CHECK-OUT : until 10:00 AM
ACCESS TO THE ROOMS: The rooms are available from 2 PM but if you arrive earlier you are welcome to store you luggage, to use our facilities and/or to visit the city in the meantime. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.6

  • Security 8.4

  • Location 7.4

  • Staff 8.4

  • Atmosphere 7.7

  • Cleanliness 7.5

  • Facilities 7.5

Latest Reviews

  • 9.1


    18 Apr 2019
    Incredible receptionist, organized olace, decent breakfast. Showers too cold.
    Canada, Female, 31-40
  • 8.6


    20 Apr 2019
    A nice hostel in a decent location. A short easy trip to the city centre (
    Australia, Male, 25-30
  • 7.7

    Very Good

    22 Mar 2019
    Great little place. A little expensive when I booked it but I think that's just because of the short notice. Otherwise it was clean enough, nice enough, overall good enough!
    New Zealand, Male, 18-24
  • 7.1

    Very Good

    12 Apr 2019
    Location: Between Center and Atomium. Quite a big hostel with many young travelers, so it's not very personal. A lot facilities in the kitchen and its own bar. Ok for a stay, but at some times it is a bit expensive.
    Germany, Male, 18-24
  • 6.0


    29 Mar 2019
    The rooms were very clean, and the beds were vey comfortable, but there was only 3 outlets in the room for 6 People, and no lockers or shelves to put our things on. The showers were also not very nice to where the water would never heat up and were not given any towels, i've never stayed at a Hotel/ hostel that that wasn't supplied.
    USA, Female, 18-24
  • 5.7


    12 Apr 2019
    The location was in an interesting area to say the least. Faculties were mildly clean but I watch the woman who was putting out food scratch her head then touch the food to put it out... yuck.
    USA, Female, 18-24
  • 5.1


    30 Mar 2019
    Not really any atmosphere even with a full bar on a Saturday night. Very easy to get into the hostel through the bar without needing a key which was a concern of mine. Hostel was quite far from the city centre and felt unsafe as a solo female at night walking there. In the morning there was a man snoring loudly in the bar when I went in for breakfast and staff seemed to have no issue with him being there. Expensive stay though did book last minute. Wouldn’t stay here again
    New Zealand, Female, 18-24
  • 4.9


    20 Apr 2019
    The worst part about this hostel was the location. It felt like a very sketchy area and I felt very unsafe walking around at night — even during the day I was walking and someone grabbed me. The hostel itself felt kind of dirty, I could not get the shower to warm up so it was ice cold and there was no place in the room to your your luggage. Overall, I just felt unsafe and uncomfortable the whole time. Would not recommend. You can also hear the subway going by from your room every 5 minutes.
    USA, Female, 18-24
  • 4.9


    11 Apr 2019
    I would never recommend this hostel to anyone. It is not how it looks in the photos and it is way overpriced. The hostel is run down, there was no shower head in the shower, the bed I slept in squeaked when I moved my finger and I thought the mattress had an actual hole in the middle because of how used it was. It wasn't clean either, of course. The neighbourhood isn't exactly a nice one. At least there was free breakfast. I am glad I had to stay only one night here.
    Bosnia And Herzegovina, Female, 18-24
  • 4.9


    22 Mar 2019
    I didn't receive a key to my room when I first arrived and then that night when I got back late from the Netherlands, I wasn't let in until about 30 minutes later. I couldn't communicate with the night person as there was a language barrier and was forced to buy another bed unfortunately.
    USA, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Foosball


  • 2014

    1st, Most Popular Hostels Brussels

  • 2012

    1st, Most Popular Hostels Brussels

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