Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
2 days before your check-in date - 30 %
1 day before your check-in date - 50 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


CITAN Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

CITAN is a seven-story hostel with its basement floor, located in Nihon-bashi area that has seen many journeys along the Five Routes “Gokaido” since Edo era.

Even in these modern days, it still offers you a great access to the multiple lines, necessary to fully enjoy the metropolitan life as well as the good old Shitamachi area in Tokyo.

Our hostel has its original coffee shop, Berth Coffee on the first floor, and the bar and dining restaurant on the basement floor.

Your journey will be promised with a lot of great people from all over the world as well as our fine drinks and food made with the warmest heart of our staff. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 8.9

  • Staff 9.6

  • Atmosphere 9.1

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    17 May 2019
    Attentive & helpful personnel. Amenities tailored to the traveler include pristine linens, hot showers, comfy free tea & microwave, convenient meals & fun bar. Wi Fi. Information, brochures, books. Great coffee; Busy part of city, convenient to transport & great price! Happiness! I intend to return.
    USA, Female, 41+
  • 10.0


    15 May 2019
    My stay at Citan was great! This was my first hostel experience and I was thoroughly satisfied. The staff were very friendly and welcoming, specifically Toto. The lounge/bar area what great as well. The only advice I would give would be for lunch/dinner times to be longer. One night I ate dinner late and had a hard time finding food... other than that, Citan was awesome!
    USA, Male, 25-30
  • 10.0


    29 Apr 2019
    This is a lovely hostel with a very laid-back vibe - one of the nicest hostels I’ve stayed in! It has a good location in a quiet area close to the subway & Nihombashi station, with lots of convenience stores nearby. The staff are really friendly and helpful. The hostel is very clean and the bathroom facilities are very good with lovely shower products. The coffee served at the coffee shop downstairs is so good! Overall a very cool, chilled out place to stay in Tokyo.
    England, Female, 31-40
  • 10.0


    28 Apr 2019
    Fun, clean and friendly I would definitely recommend to anyone! Plus great location near lots of metro stops.
    USA, Male, 18-24
  • 9.7


    14 May 2019
    Excellent in all respects. Comfortable and clean room. The restaurant and bar area had a great atmosphere. We enjoyed the food there too. Good to be able to buy breakfast. Very good value.
    England, Female, 41+
  • 9.7


    11 May 2019
    I enjoyed my stay at Citan. I stayed in a four bedroom female dorm but I did not use common spaces, so I can't speak to the social aspect of this place. My roommates also didn't speak English so I didn't socialize much. I thought the bed was comfy and appreciated the black out curtains. I thought the bathroom/shower facilities were clean. I appreciated how they had things like cotton pads, cotton swabs, high quality shampoo, conditioner and body wash, and hairdryers available. Would stay again!
    Canada, Female, 25-30
  • 9.7


    29 Apr 2019
    Excellent hostel, close by to akihabara on the east side of Tokyo. Staff are very helpful, and put me onto some great slightly less touristy quieter places in Tokyo to spend some time. Very lively atmosphere with a good (if slightly expensive - although this is Tokyo, all food and drink is expensive) bar area downstairs. Beds are standard bunkbeds with privacy curtain which is fine, but not as cosy as some of the other more capsule style dorms I'd stayed in other hostels.
    England, Male, 31-40
  • 9.4


    27 Apr 2019
    We loved staying at Citan! It was super clean and had very friendly, knowledgeable staff with helpful recommendations. It also had a great vibe, nice rooms, plus a delicious cafe downstairs (coffee & croissants were amazing). We were travelling as a couple and had a private room so can’t speak to the dormitories. We enjoyed the lounge/ bar. Location was ideal as it wasn’t in a loud neighbourhood, but the louder neighbourhoods like Shinjuku were easily accessible. Would stay here again for sure!
    Canada, Couple, 25-30
  • 7.7

    Very Good

    03 May 2019
    We had a good stay at Citan Hostel. The beds were clean, but the 8 person dorm room was too small for 8 people. The location was great, there are a couple of subway stops nearby. The bar downstairs was also great with a wide selection of food and drinks. Overall we had a nice stay.
    Canada, Female, 25-30
  • 7.4

    Very Good

    27 Apr 2019
    Great hostel in a quieter part of Tokyo. Easy enough to get around but limited night options nearby. Nice rooms and very nice bathrooms. Very little socialising.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

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