Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
2 days before your check-in date - 30 %
1 day before your check-in date - 50 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


CITAN Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

CITAN is a seven-story hostel with its basement floor, located in Nihon-bashi area that has seen many journeys along the Five Routes “Gokaido” since Edo era.

Even in these modern days, it still offers you a great access to the multiple lines, necessary to fully enjoy the metropolitan life as well as the good old Shitamachi area in Tokyo.

Our hostel has its original coffee shop, Berth Coffee on the first floor, and the bar and dining restaurant on the basement floor.

Your journey will be promised with a lot of great people from all over the world as well as our fine drinks and food made with the warmest heart of our staff. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 8.9

  • Staff 9.6

  • Atmosphere 9.1

  • Cleanliness 9.7

  • Facilities 9.5

Latest Reviews

  • 10.0


    27 May 2019
    This place is unreal. The biggest room, bed and shower I saw while in Japan. The staff were great, the cafe had great coffee and breakfast, the location is close to a couple of different stations. I had a double room and I'd rate it higher than hotels I've stayed at in Tokyo that were double the price. The bar is also really nice and has a great drink selection - I wish I had spent more time there.
    Australia, Male, 31-40
  • 10.0


    23 May 2019
    great hostel! would stay again
    Switzerland, Female, 25-30
  • 9.7


    03 Jun 2019
    Such a cool hostel! Kept immaculately clean. Really good coffee at the cafe downstairs and the bar is really nice. Staff are lovely. Was the best hostel I stayed at in Tokyo.
    Australia, Female, 18-24
  • 9.7


    02 Jun 2019
    Great hostel, very clean and nice. It’s close to a few different subway stops so it’s easy to get around the city. The staff is nice and there is good food served there too.
    USA, Male, 25-30
  • 9.7


    02 Jun 2019
    Great spot! Surprisingly clean for such a big hostel. (It doesn't feel too big). Nice sized lockers, tiny but functional kitchen, friendly staff. Coffee shop and food truck add great vibes. 3 minutes to the nearest subway, easy to get everywhere in Tokyo.
    USA, Couple, 25-30
  • 9.4


    25 May 2019
    Quiet neighborhood with so many good food options and multiple train lines. JR train station directly from Narita airport to Bakurocho station. The hostel has the best breakfast! Great shower amenities with organic haircare products and hair dryers provided. Can rent a towel for charge. Reliable wifi and comfortable beds. Good for hanging out in the lobby and free travel books to browse. Free tea as well! Next to a combini for all the snack needs
    USA, Female, 25-30
  • 9.4


    24 May 2019
    Very nice space! Staff was fantastic, and the music scene downstairs was really nice & definitely not limited to foreign travelers. The bigger dorms (8 beds) were a bit tight but very clean, and bathrooms were also very clean. Nihimbashi is a quiet, safe area & Citan has easy access to a few subway stops. Recommend!
    USA, Female, 25-30
  • 9.1


    31 May 2019
    My boyfriend and I stayed in an 8 dorm room. Despite the number of people, everyone was respectful, quiet and quite friendly. The facilities were great and we were really impressed with the cafe and bar area of the hostel. The location was alright, there's not much to do in the immediate vicinity. A short walk away are a bunch of restaurants and yakitori style places for food. Otherwise the area feels a bit corporate. The subway is super close though. We'd recommend CITAN and would stay again.
    Canada, Female, 25-30
  • 9.1


    28 May 2019
    Excellent hostel, very clean and beds are comfy. Easy locker system where you set your own passcode. I enjoyed staying here, would stay again!
    Canada, Male, 25-30
  • 8.6


    31 May 2019
    Citan is a very trendy hostel located in a convenient location (only a couple of stops from Tokyo station). It's a very clean hostel and has lots of spaces to hang out. Citan is a pretty big hostel with many guests, so I'd say a slight downside is feeling like you are just another guest with a booking.
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

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