Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

※ CANCELLATION POLICY ( % of the total room charge)
2 days before your check-in date - 30 %
1 day before your check-in date - 50 %
On the day of your check-in date - 100 %
No show - 100 %

No reduction in numbers.

Additional Terms and Conditions

The reception is open from 8:00 AM to 11:00 PM.

We can keep your luggage until your check-in if you arrive at the hostel early on the day.

Please feel free to ask our reception staff.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For group dormitory reservations, please be aware that there is the possibility that the group will be divided into multiple rooms in order to maintain the room environment.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


CITAN Hostel

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

CITAN is a seven-story hostel with its basement floor, located in Nihon-bashi area that has seen many journeys along the Five Routes “Gokaido” since Edo era.

Even in these modern days, it still offers you a great access to the multiple lines, necessary to fully enjoy the metropolitan life as well as the good old Shitamachi area in Tokyo.

Our hostel has its original coffee shop, Berth Coffee on the first floor, and the bar and dining restaurant on the basement floor.

Your journey will be promised with a lot of great people from all over the world as well as our fine drinks and food made with the warmest heart of our staff. View House Rules


CITAN Hostel is in a seven-storey building with views of Tokyo's awe-inspiring skyscrapers and an arty coffee shop on the ground floor. We're all about those city vibes: our basement bar and restaurant have an industrial New York warehouse feel, and we host DJ sets here on the weekends to get you dancing. Our guests tend to gather in the kitchen and library, where you can have a go at making sushi, learn some handy Japanese phrases using our free Wi-Fi, or just mingle with people from all over the world.


We're in the historic Nihonbashi business district, a couple of stops away from Tokyo Station (pretty much the centre of the city) on a JR train. This also makes getting here from Narita International Airport easy. Just take a subway from Terminal 2 to the Higashi-Nihombashi stop and walk the rest of the way – it's only 6 minutes. You can jump on line A from here to reach Asakusa Station in 4 minutes and visit sights like the atmospheric Sensō-ji temple.

Rooms and Dorms

Our private rooms and mixed or female-only dorms have shared bathrooms, and some of the private options come with their own washstand. We stock luxe organic toiletries from a local brand that you can use for free, so you can leave the bulky bottles at home. Linen is included too, so don't worry about packing a sleeping bag, and there are personal lockers to put your valuables in. Curtains around your bunk give you some privacy, and you can charge your phone with a handy bedside plug while you sleep.

Extras and activities

Sit back on our outdoor terrace with a hot drink from our tea and coffee facilities, or keep cool indoors under the air con. You'll find electrical outlets all over the common areas to keep your devices charged. With us you'll also have your own pair of slippers to pad about in – in comfy Japanese style, we take our shoes off as soon as we're inside.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 9.1

  • Staff 9.7

  • Atmosphere 9.0

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    14 Aug 2019
    Amazing place to stay! I loved every minute of it. The beds were comfortable, the rooms were lovely and clean. Amenities were provided, I would stay again in a heartbeat, and the front desk staff were lovely.
    Jamaica, Couple, 31-40
  • 10.0


    19 Jul 2019
    Citan is near subway station and staff there are so friendly. Also there is DJ show on weekend. I would stay at Citan again if I visit Tokyo again.
    Hong Kong China, Female, 25-30
  • 9.7


    18 Jul 2019
    Security was good as you can expect from a hostel. Be mindful that this is a hostel though, not a hotel so standard is different. Location A+, very near to many stations and convenience stores. Staff were very friendly and fairly good at English. Atmosphere was very quiet. Not a social hostel which was fine for me but maybe not for you if you want that. Super clean. Great value as I paid around $23 a night and stayed 6 nights. Showers are awesome! Only complaint is sheets were a bit da
    USA, Male, 25-30
  • 9.7


    13 Jul 2019
    Everything s like perfect. It will be even better if they have a bigger public area.
    Hong Kong China, All Male Group, 31-40
  • 9.4


    11 Aug 2019
    CITAN is super clean and comfortable. The atmosphere is boujee and pleasant - there’s an AMAZING coffee shop at the front that does great lattes. The communal kitchen was very clean and felt like a real, homey kitchen. The staff were so friendly and went out of their way to be helpful whenever we had requests. Thank you CITAN!
    England, Female, 25-30
  • 9.4


    20 Jul 2019
    Great staff, great food, great vibe, SUPER clean. Very close to convenient stores and subway station.
    Canada, Female, 25-30
  • 9.1


    10 Aug 2019
    The facilities were fantastic: free shampoo, conditioner and body wash which all smelt incredible and were obviously high quality. The curtains around each dorm bed are a great touch, giving you total privacy when you need it... they were so good I slept in an extra 3 hours one morning! All the staff were very keen to help with questions. Bar/restaurant downstairs bring a fun atmosphere. Would definitely stay again and have already recommended to friends!
    England, Female, 18-24
  • 8.9


    24 Jul 2019
    I was happily surprised with facilities, such as an iron and soap & shampoo. The coffee place in the entrance has amazing coffee and good pastries, although a little pricy for my student budget. Convenience stores and metro stations are right around the corner. The helpful staff gave me good recommendations on what to do. Guest could be a little more gentle on 'hostel etiquettes', as my female dorm was quite small and easily overcrowded & loud. (not the hostel's fault, but influenced my stay)
    Netherlands, Female, 18-24
  • 8.6


    27 Jul 2019
    All good very nice hostel, one downside there was only one male toilet on the whole floor (probably sharing with +12 guests - not ideal) other than that great hostel
    England, Male, 18-24
  • 6.9


    08 Aug 2019
    Location was perfect for travel: located within 3 blocks of multiple subway lines, direct 30 min ride to Haneda airport, major tourist sites (ie, Senso-ji Temple) easily accessible. Odd atmosphere. Staff were not knowledgeable about the area (uninformed about places to eat/things to do in immediate area), lockers available but too small to fit luggage of any kind, cafe/bar serves almost exclusively European food
    USA, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

View all Award Winners