Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
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Property Description

Managed, owned and operated by true travelers, Casa Caracol was thought to be a first class hostel with the friendliest staff, relaxed atmosphere and top notch facilities. We have mixed dorms and private rooms for up to four people! All our rooms have A/C clean sheets. Board games, our own cafe, snack bar, reading areas and much more! Our cafe serves the greatest breakfast included on the price. We have very nice outside area.

We are located in one of the best locations of the city, near to some of the finest and more important spots and attractions of the city such as Planetario De Cancún Ka´Yok, Estadio Olímpico Andrés Quintana Roo and the area of the port and 'Zona Hotelera'. , Besides our hostel you can find here restaurants, bars, galleries, clubs, the bus depot, shops and, of course, the Caribbean beach; all steps away from Casa Caracol Hostel.

We have mixed dorms and private Department for up to four people! All our rooms have A/C clean sheets. In addition, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

Casa Caracol Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 08:00.
Check out before 12:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception is open 24 hours per day.
No curfew.
Pet friendly.
Child friendly.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 9.7


    01 Mar 2018
    Very quite and nice hostel. The people are extremely nice and helpful.
    Greece, Female, 18-24
  • 9.1


    04 Apr 2018
    Clean room, close to main bus station in the downtown. The conversion rates are exorbitant and not fair. The person charged me full price even though I had paid 10% deposit in advance. I had to argue and it was not pleasant. I would really appreciate if hostelworld would have clearer communication with accommodation providers as it seems like he was blaming hostelworld and said he never got the 10% deposit I had paid on their website. Otherwise I liked the room and facilities. Pleasant stay.
    India, Female, 25-30
  • 8.9


    18 Mar 2018
    Clean and cheap
    Singapore, Female, 18-24
  • 8.3


    20 Jun 2018
    This was our first night in Mexico after a long flight and was a good place to relax and get over jet lag. Nothing going on at night time and limited interaction with other travelers. However staff were very friendly and helpful although there was a slight language barrier with certain members of staff as we do not speak Spanish. Location isn't great as it is a 15 minute walk from the local bus route. Would recommend if you are looking to relax and not explore not explore Cancun night life.
    England, Couple, 18-24
  • 6.6


    14 Mar 2018
    Decent place, can’t complain. Everything worked. But not the best vibe if that’s what you’re looking for. Also room was very very hot.
    England, Couple, 18-24
  • 5.7


    17 Mar 2018
    Alright, I do not know how other hostels in Cancun are, but comparing with others around the world where I have already been, this is hostel is quite mess. Bathroom was quite dirty and there were some bags around there. The location was also too far from the center and it was difficult to get at and out there. So I was a bit disappointed
    Russia, Male, 18-24
  • 4.9


    22 Mar 2018
    Hostal pretty badly managed, with some weird staff. The night I stayed the staff kept drinking and playing music until 3 am in the common area close to the rooms. Around the hostal there is nothing. The most close place to buy some water is an oxxo 10m walking distance.
    Italy, Male, 25-30
  • 4.0


    28 Mar 2018
    Unfortunately this hostel was a big disappointment. It was very dirty, especially the kitchen, the bathrooms were smelly, the blankets did not have linens and the mattresses were uncomfortable. The staff ripped us off by charging us a price in pesos at a really bad exchange rate. Absolutely not recommendable!
    Germany, All Female Group, 25-30
  • 2.0


    14 Feb 2020
    We could not find the place.
    USA, Male, 41+
  • 2.0


    27 Jul 2019
    The location was hard to find my taxi driver got lost on the way to the location. When we finally made it. No one open the door so I was not able to check in or stay. I was super disappointed. I tried getting my money back but was not successful. I basically paid for just booking. I also tried calling and the phone number listed was not a working number.
    USA, Female, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room