Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Casa Chilhue

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Casa Chilhue is a place were you can feel embraced for the people from the south, feel the warmth and the comfort of a Chilote House, and the advantage of being located in the centre of everything when you visit Chiloe. Casa Chilhue is a family house, were our spirit is to welcome our guests, delivering a comfortable and friendly place, a place where you can spend your days resting or start your daily trips to all the attractions in our beautiful island.

A great advantage of our House is the fact that it is located in the centre of Castro, two blocks from the square, the Church and the bus terminal of Castro, the heart of the island of Chiloe. From a gazebo in front of the House, a world heritage church, municipal market, bus terminals, all from 2 to 6 blocks, you can enjoy the whole island and its panoramas. In summer and when there is availability, you can enjoy rich people in the House, renting bicycles and walks.

From shared and comfortable rooms, to double rooms with private bathroom. In any of them you will feel the comfort and warmth of a southern home. Enjoy our rich breakfast every morning.

Casa Chilhue Policies and Conditions:

Check in from 15:00 to 21:00 .
Check out before 12:00 .

Cancellation policy: 72h before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorise your credit card before arrival.

Taxes included.
Breakfast included.

No curfew.
Non smoking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 8.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    16 Mar 2019
    Staff was great. Great experience overall.
    USA, Male, 25-30
  • 9.7


    10 Mar 2020
    This is more of a hospedaje than a hostel. I stayed one night in a single room upstairs which was small but quite comfortable and affordable. Pleasant staff, strong wifi, and free parking were all strong points. Breakfast was adequate but not exceptional. The location is very nice, overlooking the palafitos and fiordo de Castro, and you are also close to the centro. Everything was clean and well taken care of. They let me leave my vehicle parked a little past check out, which I appreciated.
    Canada, Male, 31-40
  • 9.4


    05 Feb 2020
    This is a homestay type thing rather than a hostel so dont expect to be partying and meeting people... great location and friendly staff, comfy beds and clean bathrooms and THE BEST breakfast!
    England, All Female Group, 31-40
  • 9.4


    13 Sep 2019
    Overall, this hostel was a great stay my friend and I during our four days in Chiloe. The hostel is within the family's house and is very comfy, however, sometimes they had family over until 12:30 or 1am, and it was somewhat loud in our room. Finally, bcs of early checkout, they told us they'd provide breakfast an hour early than normal, but when we got ready to go, no one met us and everyone was still asleep. Neither this or the noise was a big issue, but small things to note. Would recommend!
    USA, Mixed Group, 18-24
  • 9.1


    13 Jul 2019
    Family run hostel. Location convenient to bus station and town, although not in a palafito. Maybe consider a hostel that is, because Chiloé and Castro are known for these unique buildings. However, breakfasts were amazing and the hostel was clean with attentive staff. If you speak English rather than Spanish, you will be fine here.
    USA, Female, 18-24
  • 6.0


    01 Feb 2019
    We are foreigners and they charged us the tax. Across the street is where young people hang out at night with their boomboxes or guitars so there is some noise for any street facing rooms. There was also noise from the family who live in the house and have two young children so expect noise in the evening and morning. You may have to wait to use the shared bathroom. The bed was comfortable and the shower was hot.
    USA, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Towels Included
  • Cable TV
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Parking
  • Bicycle Hire
  • Housekeeping
Food & Drink
  • Café