Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Nice Location
  • Helpful Staff
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Property Description

Casa Elizabeth is the place to stay in Quetzaltenango. We offer a pleasant, fun and relaxing stay for groups or individuals.

The hostel is located in the heart of the city, just one block from the Central Park and close to all services.

We have a wide selection of bedrooms.
Hot water available 24 hours. We offer a selection of full breakfasts and delicious coffee.

You can come and relax in our sunny patio while drinking a beer.

We have free internet access and free wireless connection.
We have laundry for a very low price. View House Rules

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Reviews & Ratings

  • Value For Money 2.0

  • Security 6.0

  • Location 6.0

  • Staff 6.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 9.7


    08 Sep 2019
    Only spent one night but loved the chill vibe of the hostel! Staff was friendly and helpful, everything was clean, great place!
    USA, Female, 25-30
  • 9.7


    21 Apr 2019
    The renovation was a little bit of an eyesore, but that's nothing I can do anything about. The breakfast was really good, and the staff was awesome. One minor thing I could do without though is the annoying ringing noise everytime someone walks in or out the building.
    Australia, Male, 18-24
  • 9.7


    18 Apr 2018
    This place was fantastic and really good food. The free breakfast was exceptional and you get to choose from about 8 different things on the menu with free refills on coffee. The staff were so friendly and helpful. We had one issue with bed bugs in our dorm but we moved to another and it was fine. Apparently they have had problems with them only in that room so just make sure you don't stay in dorm number 2 and you hopefully should be ok. But please don't be put off because this place was great
    England, Couple, 25-30
  • 9.4


    28 Feb 2019
    Our stay at the Black Cat was great! It’s very close to Central Park in Xela. Sean at the front desk was incredibly helpful; he organized our departure for GC which was really helpful! There was also another guy at the front desk (Louis?) who was super helpful as well. The breakfast was great and the cleaning staff was very on top of things.
    Canada, Male, 25-30
  • 8.9


    27 Dec 2018
    The included breakfast here is the best - you could choose off their menu, so many options! Friendly staff, very close to the main square.
    Australia, Female, 25-30
  • 8.3


    15 Dec 2018
    Really nice hostel, with the best breakfast and dinner i had. Cool staff. They didn’t have blankets for all of us, so some of my friends were cold at night. And i had a problem with the laundry service, they promise to wash it until 7pm and didn’t wash it untill the next day so i had to carry half wet clothes! Not nice!
    Brazil, Mixed Group, 18-24
  • 7.4

    Very Good

    27 Feb 2019
    Staff were extremely helpful with just about any possible issue. The breakfast is huge and good. Bunks are sparse and there’s no privacy (curtains, a solid wood bar, etc. There’s small lockers that you can put valuables in. Location is a block from the Parque Central and 10 minutes from everything in Zona 1. It’s a decent place to crash for a night or two, but it’s not a super-social hostel. There’s only one comfortable place to sit in the common area. Bathrooms are well-stocked but not great.
    USA, Male, 25-30
  • 4.6


    20 Jun 2019
    We found bedbugs about an hour after arriving. This was really late at night and the doorman said he would tell the person at reception the next day, but I'm not sure. He was very nice and allowed us to leave without paying anything (besides the deposit, which we didn't get back). The bedbugs were massive and pretty infested in both beds. When asking around to other people in Xela, no one had even heard of this hostel. The are other three main ones in town.
    USA, Mixed Group, 18-24
  • 3.7


    04 Feb 2020
    The accommodations were poor at best and the bed was full of bedbugs. I don’t understand why the ratings are so high. We booked a double room, the space looked dilapidated and the mattress was not even a real mattress. It was about 3” of foam and you could feel the wooden slats on your back. I woke up at 12am covered in bedbugs. The worker was nice and moved us to their “suite”, which was much more normal looking than our room. You couldn’t pay me to stay here again.
    USA, Couple, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Cable TV
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Café
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi