Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

Es necesario del pago previo del 50% del costo de la reserva.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Casa I'X is a colourful piece of the city, quiet and welcoming that awaits you. We like to meet and share with each of our guests and we will strive to support you in whatever you need, our commitment is to make your stay pleasant, in our accommodation and in our city.

We also coordinate free language exchange events, as well as a variety of guided activities (some of which are paid), among which you can choose, that promote direct cultural and educational contact with the community. My husband Carlos and I, as well as our staff, will be really happy to receive you and make your stay as welcoming as possible; that you feel part of our family and that you carry a fragment of our heart, will be, at the end of the day, the most valuable. We hope to make you feel safe and enjoy your company. Know our experiences, share with us and that at the end of your stay, bring the best memories of us, our city and our country. :)

Our location is a real plus, three minutes from the central park and local facilities, supermarkets, plaza, Spanish schools, restaurants, bars, coffee shops and much more. On your tour you can enjoy a colourful cultural nuance, the streets and colonial buildings of neoclassical style and the artistic and historical value that provide identity in our city.

Our rooms are cozy and clean, the bedding is comfortable and our NEW mattresses, of very good quality. Our furniture and decoration are made of reused materials, which is of great importance to us and our commitment to the environment.
The property is spacious, offers for you, a room with a small collection of books in different languages, a space to work or a pleasant conversation in the patio and a large terrace from where you can see a part of our beloved tutor, the Holy Volcano Maria Our clients also have access to our small kitchen and basic implements, where we always have good quality coffee to enjoy a cup in the company of a book.

Casa I'X terms and conditions:

Cancellation policy: 24h before arrival.

Check in from 12:00 to 22:00 .
Check out before 12:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes included.
Breakfast not included.

Reception hour: from 08:00 to 19:00.
No pets allowed
No curfew.
The maximum period of stay is of 14 days. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.6

  • Staff 9.5

  • Atmosphere 8.8

  • Cleanliness 8.8

  • Facilities 9.4

Latest Reviews

  • 10.0


    07 Mar 2020
    We loved this hostel! Carlos and Javier do everything to make you feel at home, love sharing about their country and can help arranging tours etc. The hostel is constantly being cleaned, the showers have hot water and there's a kitchen for preparing food. It's not a party place but there's a great family atmosphere. Also the bed in our private room was one of the most comfortable of our trip! Gracias por todo 😊
    New Zealand, Couple, 25-30
  • 10.0


    05 Feb 2020
    Great place to stay. Low key and quietCarlos was very friendly and helped with any needs. Would definitely come back.
    USA, Male, 25-30
  • 10.0


    02 Feb 2020
    This little spot was incredible. Great staff, location, and accommodations. Highly recommend for all travelers.
    USA, Male, 18-24
  • 10.0


    29 Jan 2020
    Excelente localización, a minutos del Parque Central America. Súper limpio y tiene una terraza con vista a los volcanes. Carlos fue muy amable y siempre dispuesto en ayudarnos en lo que fuera necesario. Lo mejor en todo Guatemala. Volveremos pronto.
    Puerto Rico, Female, 25-30
  • 9.7


    21 Oct 2019
    After I arrived, Carlos was super kind and took me on a mini walking tour around Xela to help me get my bearings and learn more about Xela. He also gave me some ideas of places around Xela to visit and sent me exact directions so I could feel comfortable taking the public transportation (mixture of chicken buses, vans, and tuk tuks). My only complaint would that the bed was very hard, but found this to be true of most places I stayed in Guatemala. Absolutely would recommend this hostel!
    USA, Female, 31-40
  • 9.4


    30 Jan 2020
    Cosy hostel where it was easy to meet everyone staying there. The owner was very a friendly guy who helped me and others staying there a lot. Good location as it's close to the main park. Would definitely stay here again.
    Ireland, Male, 25-30
  • 9.1


    04 Feb 2020
    Nice no frills hostel. Great location. Great Wi-Fi and economical. Carlos is amazing and will go out of his way to help you make your stay super comfortable. He also speaks a little English so it is super helpful. Kitchen is available for preparing breakfast. I recommend!!
    Canada, Female, 41+
  • 8.3


    19 Feb 2020
    Javier and Carlos were helpful in every way possible, even pointing us towards places out of the touristic beaten path, and telling tales of local lore. A simple place, not a luxury hostel at all, but very warm (including hot water showers!)
    Canada, Male, 31-40
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Breakfast Not Included
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Utensils
  • Wheelchair Friendly
  • 24 Hour Security
  • Housekeeping
  • Internet Access
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Wi-Fi