Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
8.0
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Offering a garden, Casa Luna Azul is located in Cancun in the Quintana Roo region.

All rooms are equipped with a closet and a private bathroom.

Casa Luna Azul serves an American breakfast.

Casa Luna Azul has a reception area, reading room, work center, kitchen equipped for your use with refrigerator, stove, dining room, has a backyard with a beautiful and huge tree with hammocks to rest, tables and chairs and a grill area equipped for your use.

Upon arrival we have internet, towels, in the bathrooms we have shampoo and soap for the body.

Casa Luna Azul Policies & Conditions:

Cancellation policy: 24 hs before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 23:00 .
Check out before 12:00 .

Payment upon arrival by cash, credit cards.
This property may pre-authorize your card before the arrival.

Taxes not included - occupancy tax 1 MXN per person per night.
Breakfast included.

Reception Hours 7:00 to 23:00
No pets allowed.
No curfew.
Child friendly. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.0

  • Security 8.3

  • Location 8.7

  • Staff 8.7

  • Atmosphere 7.3

  • Cleanliness 8.0

  • Facilities 7.3


Latest Reviews

  • 10.0

    Superb

    30 Dec 2021
    This spot has a mix up with my reservation on the website and I couldn’t stay the night, but the staff was super friendly and let me use the wifi to find a spot. Super thankful.
    USA, Male, 41+
  • 9.7

    Superb

    31 Aug 2022
    Friendly accommodating staff, great coffee in the morning, clean room, softest towels in all of Mexico. Difficult to find THANKS TO GOOGLE MAPS. Will return in a few weeks (worth coming back to) and will give a better set of directions so they can post them, so others can go easy.
    USA, Mixed Group, 41+
  • 5.7

    Rating

    20 Feb 2022
    Good overall bang for your buck. The website system doesnt seem to integrate well with their email or booking system. If there is no issues with the software, then it is a staff problem. No English and at first he claimed that he could not find my reservation. Eventually we sorted it out and I got my room. Nice guy, just hard to communicate. All I know is Google Translate was very useful.
    USA, Male, 25-30
  • 3.7

    Rating

    29 Dec 2021
    I made a reservation for this hostel on the 29th of December. When we got there in the evening our beds were already taken and we had to find another place. I'd like my reservation money back please.
    Netherlands, Male, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi


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