Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Reembolso completo para cancelaciones hechas en un plazo de 48 horas a partir del momento de la reservación, si faltan al menos 14 días para la fecha de llegada. Reembolso del 50 % para cancelaciones hechas al menos siete días antes de la llegada. Las cancelaciones que se realicen dentro de los siete días previos a la llegada no son reembolsables.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Casa Mama Carmen is a new Hostel in the center of the city! We have a vast experience in the hospitality sector as well as a great knowledge of the city, elements that we do capitalize to bring the very best of our facilities and location to our guests and travellers.

We are located in a beautiful and colorful neighborhood, two blocks away from the Temple of Santo Domingo de Guzman and five blocks from the city Zocalo. In addition, other important attractions of our city such as Museo Cada Juarez, Museo de Arte Contemporáneo and Museo del Ferrocaril are near to our facilities.

We have several room types to accommodate and satisfy all the desires and wishes of our guests and travellers. In addition, we have several common areas where the guests and travellers will be able to enjoy our facilities and exchange past experiences and future plans.

Casa Mama Carmen Policies and Conditions:

there is very important to give us your correct arrive time, if you modify your arrive time, please tell us if you don't we are not responsible (there is no reception 24hr).

Cancellation policy: 72h before arrival.

Check In: 1:00 pm
Check out before 10:00.
Not included breakfast
"if you want to come before 1pm, you will be charged another night" !!

Payment upon arrival by cash, credit cards +3%, debit cards+3%.
This property might pre-authorize your credit card.

Taxes included.


The reception is open from 08.00 to 8.00
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 10.0

  • Location 9.3

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 9.3

  • Facilities 9.3

Latest Reviews

  • 10.0


    13 May 2019
    It was my first time visiting Oaxaca and staying in Casa Mamá Carmen made it way better. The place is spotless clean and the staff is always there to help you with any doubts you have. The location is perfect for anyone that wants to get to know the true essence of the city. I would definitely stay in Casa Mamá Carmen next time I visit Oaxaca.
    Mexico, Male, 25-30
  • 10.0


    26 Nov 2018
    Great location, right across the street from a Mercado and great restaurants, short walk to zocalo, quiet, not a party hostel, fully stocked kitchen, very clean, good linens, decent WiFi, and the people taking care of the place are super nice. Highly recommended if these are the things you like.
    Canada, Female, 31-40
  • 10.0


    22 Sep 2018
    Hostel Mama Carmen is a lovely family owned place. The former living place of Grandma' Carmen is now a beautiful place in the hearth of Oaxaca City to relax, cook, explore and connect. Because it is a rather new Hostel, everything is clean and nice. There is a HUGE shared kitchen which is so well equipped! Fresh water for free is also available. If you're looking for a nice place to stay to explore Oaxaca - this is it! It is definitely NO party hostel - which is really nice :)
    Germany, Mixed Group, 25-30
  • 10.0


    13 Sep 2018
    It is the best hostel I have ever known. everything was amazing! the perfect location, the cleanliness is great! They have 2 terraces for sunbathing and breakfast. It is very elegant and beautiful.
    Argentina, Female, 25-30
  • 10.0


    08 Jun 2018
    amazing place, ideal to relax because it is a very quiet place especially the terraces, I loved it, also offers the opportunity to work at a work desk, the WiFi it’s super fast, I really loved the breakfast in special the fruit in the morning with a 100% Oaxacan coffee, without a doubt the best Place to stay in Oaxaca, I made friends there and the hosts are amazing and very attentive. 100% recommendable. I hope to return to “Casa Mamá Carmen”
    Scotland, Male, 31-40
  • 8.3


    10 Jul 2018
    Casa mama Carmen is a nice little place run by a brother and sister who are really nice and helpful (Mama Carmen was their grandmother). The place has great potential and is ideal for couples and groups traveling together. The atmosphere is yet to come because the place is new and unknown, so lonely travelers might find themselves very lonely. The facilities are amazing and a small market is just nearby to do shopping for cooking. We highly recommend.
    Denmark, Couple, 18-24
Read all reviews


  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Wheelchair Friendly
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Reception (limited hours)
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi