Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Casa Suiza is a calm Oasis in the center of Santa Cruz Chile. It's the perfect getaway to visit the nearby wineries or to just stay and relax (with a glass of wine). We speak French, German, English and Spanish and will help you to make your stay in Santa Cruz unforgettable.

We are located in Santa Cruz, one of the most relaxing spots of Chile. From our facilities you can reach some of the finest attractions of our city such as Museo de Colchagua, Puente Iluminado de Paniahue, and Museo Mapuche Ruka Mani, amongst other important spots of this area.

We offer a two double rooms and 3 dorms. Wifi is included and available in all the rooms. The garden features grapes, lemon trees and many others! The Supermarkets are only a few steps away as well as several restaurants and a coffee place.

Casa Suiza Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash.
Taxes not included - 19.00%
Breakfast included.


No curfew.
Non smoking.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

At the point of collection of credit card information, Hostelworld will never contact customers directly to request CVV numbers and that they should not provide CVV numbers to properties. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.7

  • Security 10.0

  • Location 9.7

  • Staff 9.7

  • Atmosphere 9.1

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    17 Mar 2020
    Moritz and Jenna, the owners of Casa Suiza, were the most incredible hosts to us during our stay. We arrived right as corona virus was causing border closures and travel was becoming difficult. They provided a home away from home during a stressful time for us, and despite what was going on around us we found comfort in their beautiful garden, comfortable beds and clean bathrooms. Moritz and Jenna thank you so much for your support and kindness.
    New Zealand, Female, 25-30
  • 10.0


    21 Feb 2020
    Impeccably clean. Big lockers in the dorm room. Delicious brown bread baked in house for breakfast. The proprietors organized a very fun wine tasting evening for the guests. This is an exceptional hostel.
    Canada, Female, 41+
  • 10.0


    06 Jan 2020
    I w been travelling for 5 months and this was the cleanest hotel I’ve been to. Beds and sheets were comfortable and clean, lockers were built into the wall and very big. The common area was big and had an outdoor space. Water chug and kitchen to use. Parking was in a locked space as well. Staff was super friendly. Would highly recommend.
    Canada, Female, 25-30
  • 10.0


    17 Dec 2019
    Nice place close to town center. Very clean, nice Garden, great well equipped bikes to rent. Yummy breakfast . The owner is very professional helpful and friendly .
    Poland, Male, 41+
  • 10.0


    13 Jul 2019
    Excellent stay, highly recommend this great place
    Australia, Female, 41+
  • 10.0


    11 May 2019
    I simply cannot say enough positive things about this property. Very well tended to, supremely clean, I was only here for 3 night but it was hard to leave. Thank you Jenna and Moritz, you two are doing an amazing job
    USA, Male, 31-40
  • 10.0


    10 May 2019
    What’s to say about Casa Suiza that hasn’t already been said?? Moritz and Jenna are the nicest hostel owners we’ve ever met, and the hostel itself is great- super clean, great location a short walk to the center of Santa Cruz, and an awesome garden and terrace for hanging out. We were here for a week in May and enjoyed cycling around the Apalta valley to the vineyards tremendously. The bikes we rented from Casa Suiza we’re really high quality! Thanks!
    USA, Couple, 25-30
  • 9.7


    29 Oct 2019
    Casa Suiza was an excellent hostal in a unique location. Very comfortable, though room with 2 bunks was very small. Casa Suiza and Santa Cruz wete a justifiably popular oasis of calm during the Chilean revolution. Very helpful hosts also offered useful tourist services, eg I hired a good bike for a tour of vineyards. Nearby Cardoen museum was the best historical / archaeological exhibits i had seen in 6 months in South America. Highly recommended hostal.
    Australia, Male, 41+
  • 9.7


    21 Aug 2019
    Great little spot! It’s a small town and the hostel is close to the supermarket and bus station. Owners were super helpful in giving recommendations for wineries and things to do in the area and also rented bicycles to us for a day. Really clean and the facilities have everything you need. Breakfast is your standard boiled eggs, ham, cheese and toast 😆 Was a little quiet when we were there but it was off season - would still highly recommend!
    South Africa, Mixed Group, 25-30
  • 8.6


    03 Aug 2019
    Great little place, lovely breakfast provided in the morning and the use of the kitchen is great. Bathroom is good and clean with hot water, as are the rooms incredibly clean and comfortable beds. Only issue we found was the receptionist didn’t speak any English but it wasn’t a problem as such we just used google translate (our own problem too as we barely speak Spanish so can’t blame it on the hostel!). Very quiet place but it was winter so maybe it’s different in summer 😊
    England, Couple, 18-24
Read all reviews


  • Free Breakfast
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Bicycle Hire
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities