Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

-no se hacen reembolso de depósitos o pagos totales de las reservaciones.
-no hay reembolso por salidas anticipadas.
-no hay cancelaciones si se avisa con 3 días de anticipación.
-no hay reembolso por no show.

Additional Terms and Conditions

-se deberá liquidar el total de la reservacion si se realiza solo por una noche.
- si la reservacion es por 2 o mas noches se deberá de pagar el 50% por anticipado.
-no hay reembolso de no llegar el grupo completo ni devoluciones por camas no ocupadas.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Good Cleanliness
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Property Description

Charlys Hostal is a simple hostel, which offers free Wi-Fi, communal kitchen and beds in shared rooms. It has two complete bathrooms and two half bathrooms, has bicycles and scooters availability. The hostel offers as well a quiet atmosphere and to rest after a full day excursion. Its spacious facilities and modern decor is meant to spend a pleasant stay, is a great option for travelers interested in archaeology, Mayan ruins and snorkeling.

Our location is one of the best in Tulum. We are just a few minutes walking from the National Park of Tulum, which is one of the main tourist landmarks of the city. In addition, near to the park, the guests can enjoy the Archaeological Site of Tulum, which is the biggest landmark of Tulum. Apart from the former, our hostel is also near to numerous restaurants, coffee shops and club nights such as El Canaston, Parrilla Mexicana or Don Cafeto, amongst other places.

We offer both private rooms and dorms. Private rooms are equipped with air conditioning and fan meanwhile the shared rooms are functional and offer a ceiling fan, linen, individual lockers and access to a shared bathroom. The Charlys Hostel offers a shared lounge with terrace, stereo and TV, a tour desk and luggage storage, areas where the guests can meet and exchange past experiences and future plans.

Charlys Hostal Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 14:00.
Check out before 12:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 24.00
No curfew.
We do not accept customers younger than 18 years of age. View House Rules

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Reviews & Ratings

  • Value For Money 5.0

  • Security 7.0

  • Location 8.0

  • Staff 5.0

  • Atmosphere 5.0

  • Cleanliness 6.0

  • Facilities 5.0

Latest Reviews

  • 10.0


    17 Mar 2018
    Overall fantastic experience. Owners were very kind and helpful to let us know what was around locally and how to get there and Gave great recommendations for live music when we asked. We enjoy simplicity and this has everything we needed. There is no AC, however a big fan kept our private room with private bathroom cool enough. We loved mingling with the locals and felt like we were staying in a family members home the whole time. Thank you for a fantastic Tulum experience.
    USA, Couple, 31-40
  • 9.4


    09 Dec 2017
    My partner and I had a great time at this hostel. Staff and guests were very friendly. It is far enough form the main drag that the noise is not a problem, but close enough that the walk is not inconvenient. There are great hang out spots such as a beautiful balcony, roof top, two living room areas, out door area and spacious kitchen. It’s a gorgeous (and huge) home! Dorms were full, but not crammed. Having only one bathroom on the top floor was not a problem.
    USA, Female, 18-24
  • 7.1

    Very Good

    23 Jan 2018
    A nice quiet place that's close enough to everything. Pros: nice staff, good prices, kickass common areas, bike rentals. Cons: a lot of stuff doesn't work well, despite obvious efforts it's a little bit dirty and hot water takes forever. Keep in mind that it is Mexico after all too. It's hard to write bad things because we had a great time and the staff was good to us. You know, we got what we paid for to be honest.
    Canada, Couple, 25-30
  • 7.1

    Very Good

    13 Jan 2018
    The 10 bed room has no A.C. and we paid to switch to a different room because our beds were seriously uncomfortable! The staff is nice, breakfast is great, and the hostel is very clean and close to the main strip. Bike rentals on site that were a good fee!
    Canada, Couple, 18-24
  • 6.6


    16 Dec 2017
    Room was clean. Staff was not very motivated and usually there was no one at the reception. There was no breakfast.
    Switzerland, Couple, 25-30
  • 4.0


    30 Dec 2019
    Terrible place. Apart from the lack of cleanliness and basic amenities (drinking water, laundry options), the staff really tries hard to make your stay as bad as possible. Not only are they impolite and clueless about anything in or around the hostel, they are also insanely loud at night. Usually it‘s one or two employees on their night shift that just scream in each others faces or listen to loud music. And this at any hour of the night. If you ask them to keep it down, they lash out at you.
    Switzerland, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Bicycle Hire
  • Housekeeping
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • DVD's