Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Final Numbers required 24 hours in advance, Failure to show or cancel before 24 hours in advance will result in a full charge.

Additional Terms and Conditions

In order to secure entire rooms, to ensure other guests are not placed in with the group unused beds in the room may be charged at the properties discretion.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chateau Backpacker & Motels

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Come and relax here at Chateau Backpackers & Motels after your fun-filled day on the glacier, with a cozy log fire, free breakfast, free movies and free popcorn, friendly informative staff and a great atmosphere! And don't forget, we've got free unlimited WiFi.

We also offer many different rooms with beds set out in pods to ensure that all our guests have the privacy they require after a day hiking on the glacier. The pods are enclosed on three sides with a curtain for privacy and include a double power socket with USB charging points and individual reading lights.

Surrounded by rainforest and mountains, Chateau Backpacker & Motels offers BBQ facilities and a guest lounge with a fireplace. Just 10 minutes’ walk from the Waiho River, it offers free parking on site.

Chateau Backpacker & Motels is 10 mins drive from Lake Mapourika and Franz Josef Glacier. Christchurch is a 4.5 hour drive away.

The hostel offers free breakfast, free vegetable soup each evening, free unlimited wifi as well as free popcorn to enjoy while watching TV. There are also a number of restaurants within a 15-minute walk.

The property offers 2 communal kitchens, 2 TV lounges, as well as a book exchange and video library. The tour desk can provide sightseeing advice and book local activities.

* Covid 19 information - Inline with the government requirements, from the 3rd December all guests will need to present a vaccine passport to be able to stay at Chateau, anyone who is unable to present the passport will not be allowed to stay, View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 8.0

  • Cleanliness 9.0

  • Facilities 9.0

Latest Reviews

  • 10.0


    25 Sep 2021
    Really well run hostel, nice staff, free soup at night and free breakfast. Tho cold in general a heater in the bedroom was magnificent on a chilly nights stay. Thoroughly recommend.
    New Zealand, Male, 41+
  • 10.0


    15 Jul 2021
    Great stay! Blown away by how lovely it was and how much it went above and beyond to make our stay amazing. Free soup and excellent breakfast 😊
    New Zealand, All Female Group, 25-30
  • 9.7


    05 Feb 2020
    The rooms were clean and offered great privacy for being 6 person dorms. If you are trying to choose a hostel for Franz Josef, you will not go wrong at Chateau. It provided a great social environment and I met many kind people
    USA, Male, 18-24
  • 8.9


    21 Feb 2020
    Room and bed was really comfortable, shower had good pressure and was hot, good location. They serve daily breakfast (toast, cereal, make your own pancake/waffle) which was average but appreciated. Daily vegetable soup at dinner time which we didn't try. Hangout area pretty dated and not super comfortable, but ok. Overall great stay!
    Canada, Female, 31-40
  • 8.9


    12 Feb 2020
    Really enjoyed Franz Josef Chateau Back packer motel, breakfast really good
    England, Male, 41+
  • 8.6


    05 Mar 2020
    I did only stay for one night but that was ok. I wish, I could have a real coffee The toilets could have been cleaner. And they are very small
    Germany, Female, 41+
  • 7.7

    Very Good

    30 Jun 2021
    Stayed for one night, was very quite but did the job. The sheets were a bit dirty, but I loved being able to use the hot tub and the location was great off the Main Street. Free breakfast and soup as well.
    USA, Female, 18-24
  • 6.3


    19 Mar 2020
    Only stayed for two nights so it did the job as just a place to sleep. The lodge building really stunk, and was in desperate need to a good clean. Staff were never really about to offer help. Close to the main strip of shops and locations for activities.
    Ireland, Couple, 25-30
  • 6.0


    06 Feb 2020
    Stayed in a queen room in the Ski Lodge and were disappointed. We’ve stayed in hostels throughout SA, Europe & NZ we’ve seen our fair share of quirks but never so many all in one location. The sink in the bathroom and wash room were strangely small so that you couldn’t wash your face w/o hitting your head on the wall, no hand soap, the bed was on rollers (WEIRD) and always gliding around, the kitchen & entry were gross with dead bugs, the couches filthy & hot tub broken. Bottom line: skip it
    USA, Couple, 25-30
  • 5.4


    30 Jan 2020
    It was not such a good stay. The reception was closed when I arrived so my key was just sitting in an envelope. I booked this place specifically for the hot tub and it was ice cold when I arrived. The hostess said she would contact maintenance and about an hour later said that it probably wouldn't be hot that night. Very disappointing. The free soup ws very good, it had chunks of veggies and a very tasty broth. The kitchen was tidy but the fridge was dirty.
    USA, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Cots Available
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • DVD's
  • Wi-Fi