Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Chateau One Guesthouse is located at 100 years old shophouses in the heart of Georgetown, Penang, an UNESCO World Heritage Site. It is only a stroll away from most of the historical landmarks like Little India, Fort Connwallis, Kapitan Keling Mosque, Khoo Kongsi, Kuan Yin Temple and Cheong Fatt Tze Mansion.

This guesthouse is all about preserving the memories of the building, expressing the detailing, creating a natural, comfortable and authentic interior which appears to be a joy to occupy. All effort has been made to preserve as much of the character of the existing building as possible. Existing features have been left untouched while new circulation has been added. The interior retains traces of its previous incarnations in the form of sections of exposed beams, brickwork and aged door. Those incredible worn walls were simply left to be as they are – patchy and broken – without the need to make them perfect by restoring or covering them up.

Chateau One guesthouse offers amazing value for travelers who looking for a comfortable and unique stay on budget. We hope the total experience will be authentic and create timeless feel to you.

[Room Type]
- Basic Double Bed Private : Private room with Queen size bed ( indoor window )
- Standard Double Private : Private room with Queen size bed ( window common area )
- Single Private : Private Room with single size bed ( indoor window )
- 8 Bed Mixed Dorm : Dormitory with single size bunk bed ( window street view )
- 4 Bed Female Dorm : Female-only dormitory ( indoor window )
*** All room without bathroom attached ***
- King Double Private ( attach bathroom )

- Air-Conditioning in all rooms
- Free Internet and WiFi access
- Towels, linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- Lockers for dormitory
- Free drinking water
- Free coffee and tea for all day
- 24 hours security camera

Things to Note
- Check in Time: 14:00pm - 17:00pm (if you plan to check-in later than 17.00pm, please let us know so we can give the check in instruction via email.)
- Check out Time: before 12:00pm
- Cash payment only upon check in at the property.
- At least 3 days advance notice for free cancellation.
- Please respect other guests and also maintain the cleanliness of the property for everyone's comfort.
- This property is not suitable for children aged lesser than 7 years old.

2) Please take note that we are a backpacker's hostel. Our place might not be suitable for those who is not used to backpacking experience. Most of the facilities in the guesthouse are on a sharing basis.

3) Age restriction:
Our place also not suitable for travelers below 12 years old and above 65 years old as we do not provide child care and elderly care facilities.

Pet in the house ( cat ) View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.7

  • Location 9.8

  • Staff 8.9

  • Atmosphere 8.3

  • Cleanliness 8.4

  • Facilities 7.9

Latest Reviews

  • 10.0


    13 Sep 2019
    Fantastic hostel. Excellenty located in the heart of Georgetown, yet hidden on a quiet street so you can take a break from bustling city life. The owner and staff were super friendly and helpful, generally there was a positive vibe. Place was clean and nicely decorated. Highly recommended!
    Poland, Couple, 25-30
  • 10.0


    08 May 2019
    This hostel was perfect. We met two lovely workers called Lewis and Nikki who were incredibly helpful and super kind. They always offered help and advice and we went for dinner with them a few times as they were so warm and welcoming ! Elaine the owner was also very helpful kind and smiley! The hostel is in a great location it’s very clean and showers and lovely and hot. Very impressed and would definitely stay again. Would be good if there was a sign saying to turn hot water on in bathrooms!
    England, Couple, 18-24
  • 10.0


    09 Apr 2019
    Chateau One is the best hostel in Penang. The location is perfect, just beside Love Lane but in a small street which allows you to have a good night of sleep. All the staff/volunteer were super friendly so there was always people to chat or hang out with. The place is very clean, the shower always warm and the A/C strong enough. They even have free coffee and tea all day long!
    Canada, Female, 25-30
  • 9.1


    03 Oct 2019
    My boyfriend and I stayed in a double en suite room for 3 nights. The furnishings and bathroom were a little basic but everything was incredibly clean and worked well. The hostel is only a minute from love lane but because it’s on a side street you can’t hear any noise from the bars. The staff are really friendly and helpful and there are some really cute kittens living there!
    England, Couple, 25-30
  • 9.1


    13 Aug 2019
    Nice clean place quite noisy from other guests as walls are really thin. Good location & air con is good.
    England, Female, 18-24
  • 9.1


    21 Jul 2019
    Great location. 1 min to the the backpacker strip but far enough away that you can't hear it. Quiet, clean space. Not a party hostel, excellent place to rest and relax. Laundry ATM restuarants bars & street food within 5 min walk. AC and clean rooms. Would absolutely stay again. Owner is lovely and welcoming
    Canada, Male, 31-40
  • 8.9


    23 Sep 2019
    Nice enough, however states that towels are included and they are not. We had an 8 bed room with 6 people in which was a bit tight. The bed was not the most comfortable and blanked was small and inadequate for the job. Don't stay here if you don't like cats otherwise nice laid-back atmosphere a bit hippy.
    England, Female, 18-24
  • 8.6


    13 Jul 2019
    We were in a shared private room which was kinda small and just a mattress but it was comfy and quite nice aircon. It was a 20 second walk from Love Lane which were a bunch of bars and food places for tourists but also very close to street food stalls which were just the best!
    Australia, Couple, 18-24
  • 8.0


    22 Aug 2019
    There isn't much to this place. And reception hours a re e inconvenient. But it's fine, gets the job done. It's also a bit difficult to find since there isn't a big sign or anything that makes this place easy to spot. So once you turn onto the street it's like the first door on your left
    USA, Male, 18-24
  • 6.9


    11 Jun 2019
    Good location near chulia street and most of the street art. Room was fine for the price but nothing special. Bathrooms could have been cleaner, there was blood on the toilet seat and on the door on my last night.
    England, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi