Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Chateau One Guesthouse is located at 100 years old shophouses in the heart of Georgetown, Penang, an UNESCO World Heritage Site. It is only a stroll away from most of the historical landmarks like Little India, Fort Connwallis, Kapitan Keling Mosque, Khoo Kongsi, Kuan Yin Temple and Cheong Fatt Tze Mansion.

This guesthouse is all about preserving the memories of the building, expressing the detailing, creating a natural, comfortable and authentic interior which appears to be a joy to occupy. All effort has been made to preserve as much of the character of the existing building as possible. Existing features have been left untouched while new circulation has been added. The interior retains traces of its previous incarnations in the form of sections of exposed beams, brickwork and aged door. Those incredible worn walls were simply left to be as they are – patchy and broken – without the need to make them perfect by restoring or covering them up.

Chateau One guesthouse offers amazing value for travelers who looking for a comfortable and unique stay on budget. We hope the total experience will be authentic and create timeless feel to you.

[Room Type]
- Basic Double Bed Private : Private room with Queen size bed ( indoor window )
- Standard Double Private : Private room with Queen size bed ( window common area )
- Single Private : Private Room with single size bed ( indoor window )
- 8 Bed Mixed Dorm : Dormitory with single size bunk bed ( window street view )
- 4 Bed Female Dorm : Female-only dormitory ( indoor window )
*** All room without bathroom attached ***
- King Double Private ( attach bathroom )

- Air-Conditioning in all rooms
- Free Internet and WiFi access
- Towels ( private room only ),
- Linens and duvets provided
- Shampoo and body wash provided
- Powerful hot water shower
- Lockers for dormitory
- Free drinking water
- Free coffee and tea for all day
- 24 hours security camera

Things to Note
- Check in Time: 14:00pm - 17:00pm (if you plan to check-in later than 17.00pm, please let us know so we can give the check in instruction via email.)
- Check out Time: before 11:00am
- Cash payment only upon check in at the property.
- At least 3 days advance notice for free cancellation.
- Please respect other guests and also maintain the cleanliness of the property for everyone's comfort.
- This property is not suitable for children aged lesser than 7 years old.

2) Please take note that we are a backpacker's hostel. Our place might not be suitable for those who is not used to backpacking experience. Most of the facilities in the guesthouse are on a sharing basis.

3) Age restriction:
Our place also not suitable for travelers below 12 years old and above 65 years old as we do not provide child care and elderly care facilities.

Pet in the house ( cat ) View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.6

  • Location 9.8

  • Staff 9.3

  • Atmosphere 8.2

  • Cleanliness 8.9

  • Facilities 8.3

Latest Reviews

  • 10.0


    03 Jan 2020
    Laid back and air conditioned. Perfect location, great staff and reasonably price. I’d stay there in a heartbeat if ever back In Penang
    USA, Couple, 25-30
  • 10.0


    21 Nov 2019
    We happened to be the only people staying so our room was upgraded for free which was nice. That being said we can’t comment on the atmosphere but there was plenty of living space and the staff were helpful in helping book onward travel etc. The place is in a good location and the facilities were good.
    England, Couple, 25-30
  • 9.7


    14 Jan 2020
    Great Location, great staff. A bit quiet, but you can still socalize. I'd recommend.
    Hungary, Male, 25-30
  • 9.1


    31 Dec 2019
    Really good location and security. Front desk weren’t local to the area so weren’t able to be as engaging with the area as other hostels in Malaysia were. But great building, was in an 8 bedroom and didn’t feel crowded. Excellent WiFi. A few cats just roam the house.
    USA, Female, 25-30
  • 9.1


    03 Oct 2019
    My boyfriend and I stayed in a double en suite room for 3 nights. The furnishings and bathroom were a little basic but everything was incredibly clean and worked well. The hostel is only a minute from love lane but because it’s on a side street you can’t hear any noise from the bars. The staff are really friendly and helpful and there are some really cute kittens living there!
    England, Couple, 25-30
  • 9.1


    02 Oct 2019
    Pretty quiet but lovely staff and perfect location
    England, Male, 18-24
  • 8.9


    31 Oct 2019
    The location is perfect right next to love Lane but as another reviewer stated, away from the noise. The place was really clean, only complaint that the cleaners were quite loud quite early every morning but to be fair they did a great job! The staff are lovely, free tea and coffee is a sweet gesture too. The cats are gorgeous
    England, Couple, 25-30
  • 8.6


    19 Dec 2019
    Chateau One is located in a really central area, so we felt very close to the action staying here. The hostel itself is cute, nice little small outdoor area and lovely resident cats that roam around to make it all feel rather homey. The staff were nice, however there were a few mistakes made during our short stay which I think just boils down to a lack of training. On the plus side, their error for booking our dorm beds even though we'd extended was made up by giving us a private.
    Australia, Couple, 25-30
  • 8.6


    04 Dec 2019
    I was seeking a cheap but not horrible bed for the night in Penang. This was great! Property was as advertised. Good communication prior to arrival, good staff. Facilities are basic (combined shower/toilet and no toilet paper!) but quite acceptable. Very clean, seemed well run and taken care of. No complaints at all.
    Australia, Male, 41+
  • 7.4

    Very Good

    23 Dec 2019
    The bathrooms can be cleaner. But overall love the people I met at the hostel. They have a lot of workaway volunteers who were very sweet
    India, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi