Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Like the rest of the hospitality industry, we are currently following all procedural advice as provided to us via governmental agencies and the WHO. Additional safety and sanitization measures are currently in place including social distancing and in-house disinfection.

A journey starts from the moment you imagine yourself in another place, from the moment you feel the need to leave your comfort zone to explore more and start your first online search.
Imagine living together, creating new connections, exchanging stories, knowledge and experiences with people from all over the world. Enrich your mind with unique adventures and fill your life with incredible stories.
At Che Playa, we are a hostel, we are a bar, we are a space for interaction, entertainment and much more. We create an exceptional atmosphere so that each day becomes an adventure that leaves you with the best stories to tell.
We offer you free Wi-Fi so you don´t lose sight of your social networks or so that you can resolve any pending work projects.
Not only do we provide comfortable facilities for your rest (in shared or private rooms), but we also make it so that each day is a different experience, so you can nourish your senses, connect with people from all over the world and with nature.
Our activities aim to give you the chance to enjoy amazing places at affordable prices, while contributing to the ecosystem and leaving your mark. We want you to be a part of this change by joining our efforts to have a positive impact on the environment.
Receptionists? At Che Playa we are companions, guides, friends. We wll help you with all the questions you have, take you to the best places, recommend where to eat, where to go dancing, which beaches to visit, and all the insiders tips so that you can experience Playa del Carmen like a true local, getting out of the touristy and exploring all the corners that the internet doesn't show you. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.3

  • Location 9.5

  • Staff 9.4

  • Atmosphere 9.1

  • Cleanliness 8.5

  • Facilities 8.5

Latest Reviews

  • 10.0


    09 Oct 2021
    Was an amazing stay. Great staff who were always chilling with the guests. Bar was super lively and was an easy place to meet new people. Macarena and Seba were great help with anything we needed!! I'll be back!!
    New Zealand, Male, 25-30
  • 10.0


    06 Oct 2021
    I loved everything! The daily parties, the atmosphere, I’ve met so many people from it. I loved Maca, Tomi, Carlos and Walter, they’re all welcoming and lovely. Give them a promotion!
    Costa Rica, Male, 18-24
  • 10.0


    23 Sep 2021
    Such an amazing environment to socialize and meet people. I am a solo traveller and never at any point felt alone here! The staff are amazing! Also they do family dinners and the cooks are absolutely amazing! Especially bbq night!!! Definitely must stay here if you are even in playa D carmen!
    Canada, Male, 18-24
  • 9.1


    24 Sep 2021
    I had a great time at Che Playa! Some highlights: amazing staff who made me feel welcome and were always planning fun events (shoutout to Walter!); very social hostel - the rooftop bar was nice and made it easy to meet fellow travelers; Great location close to the ADO bus, beach, and centro area; Good wifi - I was able to get some work done and take video calls from the hostel.
    USA, Female, 25-30
  • 8.9


    05 Oct 2021
    ‘‘Twas a pleasant stay 😊👌🏽
    Canada, Female, 18-24
  • 8.9


    02 Oct 2021
    Great vibes, classic che Hostel. It was clean and the staff was very nice, especialy walter at the reception.
    Israel, Female, 18-24
  • 8.6


    25 Sep 2021
    Good hostel in general, but several staff members didn't know how many beds were occupied (how don't they know?) and had to deal with some quarrell in the room at 3am because they tried to bring in another girl. The staff was polite in general though, shout-out to Josefina. Pool was clean but music was waaaay too loud all day.
    Argentina, Female, 25-30
  • 8.3


    12 Oct 2021
    Location is great and the hostel has such a good social vibe. They organize something every night in the rooftop and it's so easy to meet people. Wifi was good and could handle videocalls. They have a kitchen with good facilities. Only problem was that the 10 people dorm was not well ventilated. Just one small window and one AC that couldn't handle the room size.
    Brazil, Male, 25-30
  • 8.0


    28 Sep 2021
    We loved Che Playa! Location was great and atmosphere was fab! Amazing rooftop bar with really good vibes and a really sociable place to stay. Rooms weren’t that nice - bathrooms a bit dirty and something didn’t work like chargers. But yeah the social aspect was really good! Would stay again.
    England, All Female Group, 18-24
  • 7.7

    Very Good

    25 Sep 2021
    The first night when I got back pretty late I found out my bed had been booked twice so there was another girl that was supposed to be sleeping there too, the guy at reception took 2 hours to give us a solution, saying that the hostel was fully booked so he couldn’t give us another bed which was pretty annoying. They ended up giving me free dinner the next day and a very small discount on my last night to compensate. Besides that, the atmosphere is social and the location is great.
    Mexico, Female, 25-30
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  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Board Games
  • Wi-Fi