Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If the booking is to be cancelled or there is a change in numbers of people, please advise Chhayya hotel at least 1 day before.

The security deposit is non-refundable, even if the booking is cancelled or there is a reduction in numbers.

Additional Terms and Conditions

A security deposit of 50% of the total charge is payable before arrival. As soon as Chhaya Hotel receives your credit card / bank account details we will charge to it the 50% security deposit.

If the booking is made for an arrival within 7 days or less a 50% deposit of the total charge is payable immediately. As soon as Chhaya Hotel receives your credit card / bank account details we will charge to it the 50% security deposit.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
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Property Description

Our friendly hotel is located in the city centre nearby the Psar Nut market and a few minutes walk away from the river.

We offer 100 clean and well kept rooms.We also have 60 self contained apartments (starting from $20).

Free Coffee in Morning. FREE use of computers,FREE wifi,FREE drinking water and FREE pick up from the bus and the boat station (Email us beforehand with details of your reservation number,time and place of arrival).
We sell transport tickets cheaper than at the bus and boat station.We can also arrange tours to the main attractions.We rent motor bikes ($6/day) and Bicycles ($1.5/day).Laundry service ($1/Kg).Cheap overseas calls. View House Rules

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Reviews & Ratings

  • Value For Money 4.0

  • Security 4.0

  • Location 10.0

  • Staff 4.0

  • Atmosphere 2.0

  • Cleanliness 4.0

  • Facilities 4.0

Latest Reviews

  • 9.7


    02 Aug 2018
    This was a really good stay for the price. There is even bread and coffee/ tea for free in the morning. Cheap expedition for the day or other destination + free clean water. This is the prefect price to rest a bit We met people for France who gave us very nice tips and we went for a dinner all together in the evening . We are even now travelling with one of them to a floating village. I m really happy with my stay, and I say a big thank you to the manager who was fantastic. So great Irecommend
    France, Female, 18-24
  • 8.3


    20 Oct 2017
    Very good location, we arranged trip to Siem Reap at the reception (by boat) for good price. Room was ok, included breakfast was very poor (baguette solo and tea/coffee), even no plates provided. Stuff ok but we had small problems with communication in English. For one night - just to sleep - it's ok.
    Poland, Mixed Group, 25-30
  • 8.0


    30 Jan 2018
    Pretty decent atmosphere, room was spacious and equipped with soap and toothbrushes and paste and comfortable cushions however could have been a little cleaner - couldnt leave any food in the room as we had an ant problem! Staff were really friendly and helpful and the free coffee and bread in the morning was a great bonus. Security was good, we stayed in a private room and had keys and security were roaming the corridors at night. Good location near the river, market and restaurants.
    England, Couple, 18-24
  • 7.4

    Very Good

    16 Feb 2019
    Nice litel random place, not the best but it provides what you need
    Israel, Female, 18-24
  • 7.4

    Very Good

    15 Jan 2018
    Nice stay. Can't beat the price but did have a few ants in our room and a found a few hairs (which definitely wernt ours) on the bed sheets but this was quickly sorted. Staff were nice and helpful and the breakfast was a nice added touch. I would stay again.
    England, Couple, 18-24
  • 5.1


    30 Oct 2017
    The rooms are somewhat clean and it's in the central location of the city. That being said being woken up at 6am and asked where I will be going today isn't exactly the best wake up call. The free breakfast consisted of a baguette and tea/coffee. The manager was insistent that our travel plans were wrong (they were right) reception wasn't really that accommodating. The hotel could be a great hot-spot for travellers, though the staff and additional lack of facilities let it down.
    England, Mixed Group, 25-30
  • 4.9


    12 Mar 2018
    The hotel is pretty dated, our room was unclean and the staff were unhelpful. But it was cheap, the shower worked, free WiFi in your room and it was in a good location. If you’re not planning on spending much time in the hotel like us, then it did the job. Good for backpackers wanting their own space.
    England, Female, 18-24
  • 4.6


    30 Jul 2019
    Lightswitches for the room are hidden, we spent an entire night with the lights ablaze before figuring out how to turn them off. Air-con is adequate. Rooms are pretty filthy. Staff is super creepy, and tried to sxxm us out of our reservation online. They only stopped when the realized that my father-in-law spoke Khmer, and he understood everything they were saying about how they were going to 'rob us blind'. If you book here, be ready for the vultures who run the place.
    USA, Mixed Group, 31-40
  • 4.0


    15 Mar 2018
    Narrow dorm, no lockers. There is no window between dorm and corridor so that you hear all the noise from the hostel guests and staff. And everybody can open the door from outside, so the room key is actually worthless. The dorm too small and there is no space for luggage. It is very hot inside and the fan is so loud. The shower and toilet are not separated and obviously the hostels staff as well as the cleaning women use the same bathroom. Honestly the dormitory remind me of a prison cell.
    Germany, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Elevator
  • Hot Showers
  • Parking
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Reception
  • Bicycle Hire
  • Currency Exchange
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Restaurant