Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

no cancellation

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Our rooms are spacious, comfortable and very well insulated from each other. They have plenty of natural light and have lockers for each customer. In each bed a socket for charging mobile. We also have a common area for our customers meeting each other, a restaurant with both asian and western food and a roof top bar open till midnight for chilling out.

Our beds are brand new with free wifi in the whole building.

The bathrooms are very spacious and have cabins for showers and changing area.

Happy hours every day.

***Property Policies & Conditions:
1. Check in from 14:00 .
2. Check out before 11:00 .
3. Payment upon arrival by cash, credit cards.
4. Cancellation policy: 24 h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
5. Good Vibes Included
6. No parking place
7. We keep your passport or deposit money for security.
8. Free tour information. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.2

  • Location 9.7

  • Staff 9.3

  • Atmosphere 8.8

  • Cleanliness 8.5

  • Facilities 8.5

Latest Reviews

  • 10.0


    18 Sep 2019
    Very good hostel, very clean. really close to the center but not right in the middle of all the crazyness either. Really liked the bar at the top (Lofita) especially the staff and in particular thien!
    Belgium, Male, 31-40
  • 10.0


    03 Sep 2019
    Chien Hostel is one of the best hostels I have been to. It is like a second home to me. They treat you like family and are always willing to help. They are meticulous about the cleanliness of the place as well as giving you the piece of mind about the security of your stuff. They are informative about the where, when, and how of doing things in and out of Hanoi. I'd like to also extend a grateful thanks to Rosie, one of the receptionists who has gone above and beyond her job of customer service.
    USA, Male, 25-30
  • 8.6


    06 Sep 2019
    Such a good bang for your buck! The breakfast was excellent, thé beer was plentiful, and the views were superb. One complaint was on Saturday night, the room next to where the staff was staying was incredibly noisy until well past 1 AM. If you book here, book a private room or ensure that the staff and other rooms have a quiet policy after midnight. Otherwise no complaints at all!
    USA, Female, 25-30
  • 8.6


    05 Sep 2019
    Chien hostel is in a great location in the old quarter, meaning everything we wanted to visit was walking distance. Good breakfast and lovely rooftop terrace looking over the square, where we met plenty of other friendly backpackers. The staff are very friendly and helpful and will happily book buses for you, as well as advise you on places to visit. Would highly recommend.
    England, Female, 18-24
  • 8.3


    07 Sep 2019
    great place, super good value and has everything you need. the shower situation isn't luxurious, but its worth what youre paying for. the staff was great and friendly and were really nice
    USA, Female, 18-24
  • 8.3


    02 Sep 2019
    Nice enough place. Rooftop bit is nice, breakfast is okay, staff are nice, free beer in the evening is also great. Location is very good. Rooms are okay, but not the best in Hoi An.
    England, Male, 18-24
  • 8.3


    26 Aug 2019
    Kind and generous staff, willing to help wharever needed, not only regarding hostel issues. Really nice rooftop. Overall good experience and very good location. Downsides were the noise from the street, cathedral ringing that wake you up early, the fact that the private room doesn't have toilets (shower and tap only).
    Israel, Couple, 18-24
  • 7.7

    Very Good

    04 Oct 2019
    You get what you pay for with this hostel, and if you’re just looking for a cheap place to crash for the night it’ll do the trick. Definitely not something i’d write home about though. Food at the restaurant was pretty cheap with a 20% discount, so that’s a plus.
    Canada, Male, 18-24
  • 6.9


    30 Aug 2019
    I’m honestly surprised that this hostel has so many wonderful reviews. Yes, the rooftop is cool, offering a good atmosphere to meet and socialize with other travelers however, that wasn’t enough to make me stay another night after realizing how dirty the facilities were. We had two bottom bunks and ended up moving to the top because there were roaches. I was already annoyed with that but during the night, it was hot and sticky. Ended up waking up to roaches in my locker the next morning. GROSS
    USA, Female, 18-24
  • 5.4


    16 Sep 2019
    In my travel of Vietnam for 21 days, I haven’t encountered a worse hostel. The hostel rooms make anyone claustrophobic with 8 beds to 14 beds in very small rooms without even walking space between beds. The washrooms are a mess and had windows that didn’t close, so anyone on surrounding rooftops could see what’s happening. The bathrooms were a mess too; improper lighting, improper water exit system which lead to clogging and the bathroom tiles seemed to be covered with dirt always.
    India, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Key Card Access
  • Meeting Rooms
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • Nightclub
  • Wi-Fi