Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

no cancellation

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Our rooms are spacious, comfortable and very well insulated from each other. They have plenty of natural light and have lockers for each customer. In each bed a socket for charging mobile. We also have a common area for our customers meeting each other, a restaurant with both asian and western food and a roof top bar open till midnight for chilling out.

Our beds are brand new with free wifi in the whole building.

The bathrooms are very spacious and have cabins for showers and changing area.

Happy hours every day.

***Property Policies & Conditions:
1. Check in from 14:00 .
2. Check out before 11:00 .
3. Payment upon arrival by cash, credit cards.
4. Cancellation policy: 24 h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
5. Good Vibes Included
6. No parking place
7. We keep your passport or deposit money for security.
8. Free tour information. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.1

  • Location 9.7

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 8.1

  • Facilities 8.4

Latest Reviews

  • 10.0


    07 May 2019
    Great clean hostel with comfy beds, all the staff are friendly and great roof top bar
    England, Male, 18-24
  • 9.4


    18 May 2019
    Separate shelf, locker, outlet is a great setup. If you are on the 5th floor can be noisy from bar above but it closes at a reasonable time. Awesome location close to shuttles and sights. Great tour company. Awesome breakfast and half hour free beer!
    Australia, Female, 31-40
  • 9.4


    01 May 2019
    Really good hostel. Amazing value for money - great location with amazing rooftop bar with an insane view. Free breakfast was good & free beer for a bit in the evening. Lots of locker space and privacy in room. Only negative was smell of bathrooms but otherwise would definitely recommend.
    England, Female, 18-24
  • 9.4


    28 Apr 2019
    Our time here at the Chien hostel was awesome! The restaurant/cafe/bar upstairs was super tasty and all the staff were very kind, and the travel center downstairs we’re really awesome! Tuan helped us book both our Sapa and Ha Long Bay Tour. He gave us lots of information and both tours turned out awesome. The location of the hostel is really nice too, in the centre of Old Quarter. Would come back!
    Canada, All Male Group, 18-24
  • 9.4


    23 Apr 2019
    Chien Hostel was a wonderful place, with great staff and lovely events for everyone. It’s located and a great spot in the city. Also, their complementary breakfast was great, with lots of fresh vegetables, fruit, and great coffee! As for security, each room is locked and there are small lockers to place your valuables (though you must provide your own lock). Also they have luggage storage, but it’s not locked (we didn’t have any problems however!). I only wish the shower rooms were more private.
    Canada, All Female Group, 25-30
  • 9.4


    07 Apr 2019
    Really great location right in the centre of old quarter, staff are friendly and the rooftop bar is great. Thoroughly recommend the free walking tour it was the best thing we did. Only thing was the room wasn’t as advertised, we booked a private en-suite but the (smelly) toilet was shared. Other than that a great place to stay.
    England, Couple, 18-24
  • 8.9


    12 Apr 2019
    Nice hostel in a little more calm area - which I liked. They have free beers and a nice breakfast and the rooftop bar is nice to hang out in.
    Sweden, Female, 18-24
  • 8.9


    09 Apr 2019
    perfect location in the old quarter. loved the rooftop bar. free breakfast was good. only complaint is we booked a private room with en-suite however we only had a shower and had to share the toilets with our floor, wish this had been stated in the description. there are also gaps in the walls in the room with some kind of wiring over them, didn’t like how this could mean any insect could get in the room.
    England, Couple, 18-24
  • 7.7

    Very Good

    11 Apr 2019
    The staff, location and atmosphere made this hostel good. The bed mattress was thin so not very comfortable and because it was a busy hostel in an old building it was obviously a challenge to keep it clean. This was one of the cheaper hostels and I would say it was good value for money considering the location.
    England, Female, 41+
  • 7.1

    Very Good

    29 Apr 2019
    The room was comfortable and the hostel itself was nice, with free beer at happy hour and a bar. Breakfast was ok. All private rooms are advertised as en suite but this is not correct - they have their own shower but share a bathroom with the whole floor, which was disappointing.
    England, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Key Card Access
  • Meeting Rooms
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • Nightclub
  • Wi-Fi