Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

The experience of enjoying Cancun begins with a good night's sleep, we design our space with neutral and calm colours that, combined With the green of our natural landscape and striking contemporary design, They will exalt and calm all your senses at once.

Peace and serenity Emotion and charm At Chiibal Hostel, we offer you 3 different types of rooms for your comfort. You can choose to stay in a room for 4 people in single beds, rooms with 2 Queen beds or rooms with King beds for more privacy. We have a restaurant and a bar by the pool, TV room and terraces where you can relax.

Chiibal Hostel Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 15:00 .
Check out before 12:00 .

Payment upon arrival by cash, credit cards, debit cards. Exclude Diners. This property may pre authorise your card before arrival.

Taxes not included - 19%
Taxes not included - occupancy tax 1.5 USD per person per stay
Breakfast included.
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
Reception from 7:00 am to 15:00 pm View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.6

  • Location 8.8

  • Staff 9.3

  • Atmosphere 8.8

  • Cleanliness 9.3

  • Facilities 9.1

Latest Reviews

  • 10.0


    13 Feb 2020
    WOW! It exceeded my expectation. Facilities were clean, beds pretty comfortable. Loved the manicured gardens place was hip culturally & creatively well designed. Loved the location. 3 minute walk from everything. The staff were amazing professional, nice & super informed about everything I asked. Loved it.
    USA, Male, 41+
  • 10.0


    21 Jan 2020
    I've been to many many hostels in the past 10 years and Chiibal was definitely top 3 around the world. It is literally one of the absolute best places I've ever stayed. The property is gorgeous, the rooms are spacious, staff was super friendly, breakfast was top notch. I can't fault this place. Victor is there to make you feel incredibly welcome and he does a stellar job! Briefly met one of the owners and he was such a treat as well. Book this place if you can & enjoy every second of it!
    Belgium, Female, 25-30
  • 9.7


    14 Mar 2020
    Loved this hostel. Close to Ado, nice big lockers, comfy beds. Only improvement could be the shower, the shower was good but the head needs changing. Sprays everywhere and wets the floor beyond the showering area. But If in Cancun is definitely stay here again
    Australia, Female, 31-40
  • 9.7


    03 Mar 2020
    I loved the staff and there were new and fun activities every night. The rooms were clean. Bring your own lock for the lockers since they are not provided. Thanks to Victor, Olivia, and Juan!
    Canada, Female, 25-30
  • 9.7


    21 Feb 2020
    It was a great place to stay, it’s super chic and the beds are very comfy.
    Mexico, Mixed Group, 25-30
  • 9.7


    02 Feb 2020
    It was awesome, I spend 4 nights there and the staff were super helpful, Victor was great with activities. The rooms were really clean, the AC works from 8pm to 8am so in February it was perfect. The food and drinks were not to expensive so that’s great. Overall great experience.
    Canada, Female, 25-30
  • 9.4


    18 Feb 2020
    Awesome facilities, helpful staff.
    USA, Male, 25-30
  • 9.4


    18 Jan 2020
    Hostal Chiibal is GREAT! Arelí checked me in with a smile and helpful spirit. My bed was just as the pictures & comfortable. The pool/bar area of the hostal made me feel like I was at a fancy hotel. Victor (V-Flow) was a fantastic Activities Director that made everyone feel seen and looked after. AND on top of all of this, Chiibal provides a FULL BREAKFAST. They provided me beans, rice, 2 fried eggs, chips, coffee, and juice! Chiibla is not a party hostal but the party and Centro is 5 min away!
    USA, Female, 25-30
  • 8.3


    30 Jan 2020
    Pros: Brand new Super Clean The bunk beds have curtains and your own plug and light. Great pool!! The breakfast is pretty good and made to order. Cons: A little far from the beach (had to take the bus for 20 mins to get to the beach) They only turn on the AC from 8pm to 8am. Thank God it wasnt too hot while I was there or not that would have been a nightmare as I like to take my showers at around 5-6pm and if there's no AC when it's 35C outside I would have sweated the whole time.
    Canada, Female, 31-40
  • 7.7

    Very Good

    15 Feb 2020
    Calm during the day, a little bit loud until 11pm, but it's fine. Clean, close to the local bus stations, ADO - bus station, supermarket. Good airport transfer, delicious breakfast, freshly made every morning. All in all a nice place to be.
    Germany, Female, 18-24
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  • Free Breakfast
  • Free City Tour
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Meeting Rooms
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Utensils
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Board Games
  • Games Room
  • Wi-Fi