Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chili Kiwi Lakefront

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.

Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.7

  • Location 9.8

  • Staff 9.7

  • Atmosphere 9.7

  • Cleanliness 9.2

  • Facilities 9.2

Latest Reviews

  • 10.0


    13 Jan 2021
    the best host where i'm hosting
    Chile, Male, 31-40
  • 10.0


    10 Mar 2020
    Best hostel we have stayed so far in South America, makes for a perfect stay in Pucon, all the activities we did were fab (horse riding, volcano, hydrospeed, hot springs)
    England, Male, 18-24
  • 10.0


    08 Mar 2020
    A hostel that is really as good as they say! They are great about helping you stay busy with so many incredible recommendations and they are so helpful in organizing tours/adventures for you! The outdoor spaces are great and the kitchen spaces are large and easy to use! Lots of locker options, a locked gate for entrance so it felt safe. Great lake front views so you can watch the sunset every night!
    USA, Female, 18-24
  • 10.0


    05 Mar 2020
    Without a doubt the best hostel we have stayed in so far. The staff are amazing and we were lucky with the crowd that was there whilst we were but apparently that’s pretty constant there. The beds are more comfy than my one at home and the kitchens are great and well equipped. The location is absolutely mental so even if you’re up for a lazy day and can just chill then go kayaking, they recommended going at sunset which was also amazing. The staff are super informative about Pucon too
    England, Female, 18-24
  • 10.0


    04 Mar 2020
    Had a great time at Chile Kiwi! The staff were very helpful and had good information about all the stuff to do in town — and had personal experience with a lot of them. They have multiple kitchens which are well stocked. This hostel had a perfect mix of a social atmosphere and being accommodating to everyone getting up at 5am to hike up the volcano.
    Canada, Male, 25-30
  • 9.7


    17 Mar 2020
    I absolutely loved this place. It’s a super social hostel with a bar and one of the best hostel vibes I’ve experienced. The bathrooms are also insanely clean; really stands out among the hostels I’ve been to. Everything is within walking distance from town and it’s right next to the lake. Perfection.
    USA, Male, 18-24
  • 9.7


    13 Mar 2020
    It is right next to the lake and very close to the center city. The staff is beyond friendly and they are very helpful with excursions. You can book almost any or all of them through the hostel. They have multiple kitchens, so there's always enough room for everybody in the kitchen. They allow you to lock up your stuff before checking in as well as after. It's a very welcoming environment with tree houses and also a bar in the evening. I'd highly recommend without hestiation.
    USA, Female, 18-24
  • 9.4


    15 Mar 2020
    This hostel is a great place! So sad I could not spend more time there. The two things I would like to especially draw attention to are location, which is absolutely fabulous, and the staff. They were all super kind and nice and did everything they could to help me with what I needed, even though they did not have to. Thank you so much for that!
    Slovakia, Female, 25-30
  • 9.4


    04 Mar 2020
    This is a really really good hostel. Give great advice on what to do in the area and will help you book it. Also have a dedicated volcano tour just for the hostel which was the best thing we have done in South America. Facilities are decent and it's really social. Only minor thing that put us off slightly was that all staff were volunteers and often chilling out in common areas which created a bit of a weird/cliquey vibe. Having said that if you are coming to Pucon stay here!
    England, Couple, 18-24
  • 9.4


    02 Mar 2020
    Excellent location, good amount of kitchens and bathrooms. I spent there four nights, and I would certainly go back
    Argentina, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2018

    1st, Country Winners Chile

  • 2018

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners