Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Chili Kiwi Lakefront

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.

Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.7

  • Location 9.9

  • Staff 9.6

  • Atmosphere 9.5

  • Cleanliness 9.1

  • Facilities 9.3

Latest Reviews

  • 10.0


    19 Apr 2019
    Best hostel ever and Pucón is wonderful as well
    Canada, Female, 25-30
  • 10.0


    19 Apr 2019
    One of the best hostels I’ve stayed in, feels more like a home than a hostel. Lovely staff - really helpful, seriously comfy beds, big lockers, clean bathrooms, amazing showers and I lost count of how many kitchens are in the hostel! Can’t fault a single thing, it was hard to leave! Thank you for having me! :)
    England, Female, 25-30
  • 10.0


    09 Apr 2019
    We really enjoyed our stay in the treehouse at Chilli Kiwi. Having arrived off an overnight bus we were very grateful to be able to go straight into our room. Staff very friendly and helpful. The treehouse rooms have amazing views. There were plenty of kitchens which were clean and well equipped. Would thoroughly recommend!
    England, All Female Group, 18-24
  • 10.0


    04 Apr 2019
    Great Hostel, if you don't know what to do in pucón they will help you with great ideas!
    Canada, Mixed Group, 25-30
  • 10.0


    02 Apr 2019
    Love it here! The staff is awesome, it's comprised of volunteers/travelers so they can give honest tips. I also appreciated how much security there was (a gate to enter the hostel and so many huge lockers within the hostel for your things). I think what sets it apart from other great hostels is the super social atmosphere they create by giving a walk through of all the things to do in town, oh and the happy hour doesn't hurt!
    USA, Female, 18-24
  • 10.0


    29 Mar 2019
    Loved this hostel. The staff were super friendly and the information talk was really helpful. They can book all your trips which takes out the hassle too. Great atmosphere too!
    England, Female, 18-24
  • 10.0


    25 Mar 2019
    Best hostel we’ve stayed in! Great 9 bed dorm room with a shared kitchen, bar with amazing views of the lake, super friendly staff and a welcome meeting everyday to give an overview of activities on offer. We did the Volcan Villerica hike with the hostel which was PHENOMENAL - you have to do it!
    England, Couple, 18-24
  • 9.7


    05 Apr 2019
    Unreal at helping us book activities. The owner sat us down when we arrived and gave us a long talk about everything to do in the area. Good facilities and great location. Would recommend this hostel to anybody, great place and value for money
    England, Male, 18-24
  • 9.1


    11 Apr 2019
    Nice place, comfy mattress, 1 of the showers I used is really good, decent craft beers at reasonable prices, and cool staff. Wifi could be better, and the dorm was a little cold as the balcony door doesn't close properly, but not a problem for me as I like it fresh. No discount for direct bookings, either 15% to HW or the 15% goes to the hostel, no middle-ground to look after travellers a little bit, 10,000 either way. I find that a little odd considering the owners have travelled extensively.
    England, Male, 25-30
  • 9.1


    24 Mar 2019
    הוסטל מעולה, אין כל כך ישראלים. הצוות אדיב ויעיל, אווירה מצוינת. רוב חדרי השירותים והמקלחת במצב מאוד טוב, כמעט כמו בית מלון. חלקם נראים במצב קצת פחות טוב, אך תמיד נקיים בכל מקרה.
    Israel, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2018

    1st, Continent Winners Latin America

  • 2018

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners