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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/22

Chili Kiwi Lakefront

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

*** Voted #1 Hostel in Latin America in the 2018 & 2017 Hoscars ***

We are an owner operated and run hostel for backpackers by backpackers. We are offering a fun, social and informative hostel with travellers´ specific needs in mind. Come and join us for good times and adventures!

NEW: Check out our new double room options. Two rooms up in a tree house with full lake view and also our three hobbity hollow double rooms in our garden. Check the photos!

Here's what we think you'll love about the hostel:

VIBE: This is key. Chill, fun and social. A place to socialize and make friends, have a cheeky drink or two, but why do you come to Pucon, to get out and explore.

Location: On the corner of the main road and the lake. We don't believe there's a better location in town.

Value: We are intrepid backpackers ourselves, and believe our prices are awesome given the setting, facilities and service.

Service: We're passionate about travel and the great outdoors and we are passionate about sharing this with you.

Facilities: Let's face it, the standard of hostels is well, pretty standard. We're going for attention to detail, comfort, function and creativity. We have three kitchens, lots of bathrooms and central heating for when it gets cold.

Secure & Clean: We know that when you and your belongings feel safe and secure, you have peace of mind and can focus your energy on what you came here to do, experience and enjoy. And who doesn't like a clean hostel?

Winter Enthusiastas: We are skiers and snowboarders ourselves, let´s go shred!

Travelling... life is good!

Please note:

Cancellation policy: 48h before arrival.
In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in to the room from 12:00 to 14:00, but you can arrive to the hostel anytime after 08:00am.
Check out at 10:30 from the room, but you can enjoy the hostel facilities after this time.

We have live in staff, but reception is officially open between 8am and 11:30pm, if you are arriving outside these times, please let us know.


Payment on arrival, cash only in Chilean pesos.
Taxes included.

Breakfast not included.
No curfew.

Children not allowed.
We don't accept pets. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.7

  • Location 9.9

  • Staff 9.5

  • Atmosphere 9.5

  • Cleanliness 9.1

  • Facilities 9.3


Latest Reviews

  • 10.0

    Superb

    10 May 2019
    Amazing Hostel. One of the best I have stayed in. Warm and welcoming. Two well equipped kitchens and hot showers. Great advice on activities and with so much to do I will definitely return.
    England, Male, 25-30
  • 10.0

    Superb

    02 May 2019
    I originally was planning on staying 4 nights but extended a week because there is so much to do! The staff is extremely friendly and really make the stay. The great things about this hostel is that the beds are so comfortable and the showers are hot! They also allow you to keep your bags at the hostel if you have a night bus to catch, which is really great! Miss it already and would be back in a heart beat !!
    USA, Female, 31-40
  • 10.0

    Superb

    30 Apr 2019
    Cool hostel with great location in Pucon. Very clean, the kitchen is well equipped. Recommend this hostel if you are in Pucon
    Indonesia, Male, 18-24
  • 10.0

    Superb

    28 Apr 2019
    Holà! The commun area are little but it’s fine. This hostal is really great ! Thank you ChiliKiwi
    France, Couple, 25-30
  • 10.0

    Superb

    26 Apr 2019
    Best hostel I've stayed at! Helpful staff, comfy beds, great showers, a cheap bar and a tree house! Everything very clean. Highly recommend.
    England, Female, 18-24
  • 10.0

    Superb

    25 Apr 2019
    Great location in Pucon with wonderful facilities (clean and spacious kitchens, plenty of private bathrooms, tidy dorms, etc). The staff there is great and will help you arrange tours to summit Villarrica and go to Termas Geométricas (we went here for only 35.000 CLP, the best deal in town). I would definitely come here again!
    USA, Female, 18-24
  • 10.0

    Superb

    19 Apr 2019
    One of the best hostels I’ve stayed in, feels more like a home than a hostel. Lovely staff - really helpful, seriously comfy beds, big lockers, clean bathrooms, amazing showers and I lost count of how many kitchens are in the hostel! Can’t fault a single thing, it was hard to leave! Thank you for having me! :)
    England, Female, 25-30
  • 9.1

    Superb

    24 Apr 2019
    The staff was really friendly and happy to answer questions. The building itself is mostly made out of wood so it’s rally creaky and really loud when people move at night. The location is amazing because it overlooks the lake, and u can see the volcano when u step out the front gate.
    Australia, Male, 25-30
  • 8.9

    Fabulous

    19 Apr 2019
    Great hostel and a really nice way to meet people. They help to organise and book various activities around Pucon and provide guidance on the cool and not so cool. The staff were really helpful and just great to chat to in general. The on site bar offers fairly well priced beers compared to the rest of Pucon and has an awesome view of the lake. The negative is that it could have been cleaner - it didn’t seem like the sheets were changed and the floors upstairs were always dirty.
    South Africa, Couple, 25-30
  • 6.6

    Good

    21 Apr 2019
    Worst hostel I've been in Chile so far, at least in terms of atmosphere. Main problem, which became a bit akward at some point. Beside the anoying constant try to make money and to celebrate the greatness of the hostel we had one full hour explanation of the activities which consisted in talking about the very expensive ones like the best experience of our lives and viceversa beatiful trekking like the San Sebastian as something not recomended.(in my top 3 in 6 month travel). Plus not hot water.
    Italy, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
Services
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games

Awards

  • 2018

    1st, Continent Winners Latin America

  • 2018

    1st, Country Winners Chile

  • 2017

    1st, Continent Winners Latin America

  • 2017

    1st, Country Winners Chile

  • 2016

    1st, Country Winners Chile

  • 2016

    3rd, Continent Winners Latin America

  • 2015

    1st, Country Winners Chile

View all Award Winners

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